Fisher & Paykel ActiveSmart E372B Installation Manual Download Page 51

Page: 51 / 56

TROUBLESHOOTING

Ice & Water models only

PROBLEM

POSSIBLE CAUSES

WHAT TO DO

Water has poor

taste/odour.

Refrigerator not used for an
extended period.

Dispense 4L of water so fresh
water supply is replenished.

Water dispenser

does not work.

Water supply turned off or not
connected.

Turn water on.
Press dispenser for 2 minutes to
remove trapped air from water
line and to fill the water system.

Supply line may be blocked.

Check supply for kinks or leaks.

On first installation there may be
air in water system.

To remove air, run 3L of water
through the dispenser.

Filter may be blocked and need
replacing.

Replace filter. (Replacement filter
cartridges can be purchased
online from fisherpaykel.com
or by calling Fisher & Paykel
Customer Care.

‘Dispenser Lock’ activated.

Press and hold the button for
4 seconds.

Water frozen in tank.

Increase temperature to a
warmer setting in fresh food
compartment and freezer.

Water in first

glass is warm.

Water dispenser not used for
extended period.

Discard first glass of water
dispensed.

Tank capacity used recently.

Allow water time to cool.

Drips overflow

drip-shelf.

Air trapped in tank.

Flush 3L water through dispenser,
stopping intermittently.

New filter installed.

Flush 4L water through filter and
then 3L through dispenser.

Water flow rate

has slowed

down.

Filter cartridge is restricted.

Replace filter as soon as possible.

Summary of Contents for ActiveSmart E372B

Page 1: ...LATION GUIDE USER GUIDE NZ AU GB IE EU AE HK SG E372B E402B E442B E522B RF372B RF402B RF442B RF522B RF522W RF522A RF610A RF540A models ACTIVESMART REFRIGERATOR ICE WATER AUTOMATIC ICE AND NON ICE WATER MODELS ...

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Page 3: ...sit our website fisherpaykel com Introduction 3 Safety and warnings 4 Installation instructions 11 Moving or storing your appliance 24 ActiveSmart operating instructions 25 Temperature control all models 25 All about the external display Ice Water models only 29 Using your water dispenser Ice Water models only 30 Water filter Ice Water and Automatic Ice models only 31 Using your ice maker Ice Wate...

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Page 5: ...research and refrigeration experience has been programmed into your refrigerator to give you the best possible performance We hope you enjoy your new refrigerator Note Automatic Ice and non Ice Water models do not have an external water dispenser Refrigerator French door and freezer drawer Refrigerator door and freezer door Refrigerator door and freezer drawer ActiveSmart refrigerators have two ha...

Page 6: ...RTANT SAFETY INSTRUCTIONS WARNING When using this appliance always exercise basic safety precautions including the following This appliance can be used by children aged from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and unders...

Page 7: ...cal equipment or any other equipment that may produce arcs sparks or flames in the area Contact your Fisher Paykel trained and supported service technician immediately to arrange for the appliance to be repaired It is hazardous for anyone other than an authorised service person to service this appliance In Queensland the authorised service person must hold a gas work licence or authorisation for h...

Page 8: ...away from the wall be careful not to roll over or damage the power cord WARNING Do not use electrical appliances inside the food storage compartments of the appliance unless they are of the type recommended by the manufacturer IMPORTANT Your refrigerator is designed to operate for many years without the need for service checks However if your refrigerator is malfunctioning have it attended to by y...

Page 9: ...insulation blowing gases any exposed foam may be highly flammable and must be carefully treated during disposal The doors and panels should be removed and the shelves left in place so that children may not easily climb inside Your Fisher Paykel trained and supported service technician will be able to give advice on environmentally friendly methods of disposing of your old refrigerator or freezer S...

Page 10: ...han recommended Thawed but refrigerator cold refreezing generally not recommended Fruits and some cooked food can be refrozen but use as soon as possible Meat fish poultry use immediately or cook then refreeze Vegetables discard as they usually go limp and soggy Thawed and warmer than 5 C discard all food Water filter IMPORTANT The water connection to your Ice water refrigerator must be installed ...

Page 11: ...dvice on suitable filtration requirements for the water supplied to your home Filter replacement is the consumer s responsibility and will not be covered by the warranty except in the case of faulty parts or materials within the filter cartridge If the water has not created ice for some time or ice has an unpleasant taste or odour dispose of ice and refer to Automatic ice for flushing instructions...

Page 12: ...st install a water hammer arrester WARNING To reduce the risk associated with choking DO NOT allow children under 3 years of age to have access to small parts during the installation of the water filter Ice making IMPORTANT Avoid contact with the moving parts of the ice maker ejector mechanism and do not place your fingers on the automatic ice making mechanism while the appliance is in operation D...

Page 13: ...nts refer to the information on the serial plate located at the front bottom right hand side of the refrigerator when the door is open It is essential that the appliance is properly grounded earthed 2 Location Your refrigerator should not be located in direct sunlight or next to any heat generating appliance such as a cooktop oven or dishwasher 3 Ice Water and Automatic Ice models Your Ice Water a...

Page 14: ...tation PLAN VIEW FLUSH WITH REFRIGERATOR CHASSIS FULL DOOR ROTATION K E F N Q PLAN VIEW FLUSH WITH REFRIGERATOR DOOR FULL DOOR ROTATION G K L H N R PLAN VIEW FLUSH WITH REFRIGERATOR DOOR 90 DOOR ROTATION K M I J N N C O O P K Flush with refrigerator door full door rotation PLAN VIEW FLUSH WITH REFRIGERATOR CHASSIS FULL DOOR ROTATION K E F N Q PLAN VIEW FLUSH WITH REFRIGERATOR DOOR FULL DOOR ROTATI...

Page 15: ...h 790 790 835 945 H Inside depth flush to door n a 695 695 695 Flush with refrigerator door 90 door rotation for full drawer shelf access the doors need to be open past 90 I Inside width 745 745 790 900 J Inside depth flush to door n a 695 695 695 MINIMUM CLEARANCES mm K Side clearance 20 20 20 20 L Side clearance hinge side flush with door full rotation 135 135 135 135 M Side clearance hinge side...

Page 16: ...ll door rotation C N O O P F N H N E K K Q K G L R J N I K M Flush with refrigerator door 90 door rotation K Q L R J N I K M D A B C N P O O F N H N Flush with refrigerator door full door rotation D A B C N P O O F N K E K Q H N L L G R N J Flush with refrigerator door 90 door rotation B C N P O O F N K E K Q H N L L G R N J I L M RF522A RF610A RF540A RF522W C N O O P F N H N E K K Q K G L R J N I...

Page 17: ...45 1060 1170 H Inside depth flush to door 695 695 695 Flush with refrigerator door 90 door rotation for full drawer shelf access the doors need to be open past 90 I Inside width 900 1015 1125 J Inside depth flush to door 695 695 695 MINIMUM CLEARANCES mm K Side clearance 20 20 20 L Side clearance hinge side flush with door full rotation 135 135 135 M Side clearance hinge side flush with door 90 ro...

Page 18: ...ice is available to selected markets only INSTALLATION PRECAUTIONS WARNING DO NOT cut any length of tube shorter than 500mm DO NOT install near electrical wires or water pipes that will be in the path of drilling when selecting the location of filter system DO NOT mount the water filter in such a position so that it will be struck by other items such as wastebaskets DO NOT install the water filter...

Page 19: ... red mark on the tube IMPORTANT Ensure the outlet tubing is correctly connected to the refrigerator water valve Refer to Diagram 3 6 Determine the mounting position for the water filter noting the following The water filter MUST not be mounted with the filter head position below the base of the filter refer to Diagram 4 We recommend fitting the water filter in a vertical orientation with the filte...

Page 20: ...ead and a blue mark on the tube 3 Pull gently on tubing to ensure it is locked in as shown in Diagram 10 4 Turn the tap on and check that all connections are dry and free of drips 5 Coil water line tubing behind the refrigerator Push your refrigerator into place being careful not to kink or squash the water line tube 6 Read pages 19 20 carefully and then turn refrigerator on Diagram 5 O D x 3 1 6 ...

Page 21: ...ve the static line pressure Push in the collet firmly while pulling back on the tubing at the same time as shown in Diagram 11 847200 Certified by IAPMO R T against NSF ANSI Standards 43 53 401 and CSA B4831 1 for the reduction of claims specified on the performance data sheet and at iapmort org 847200 compounds certified under NSF ANSI 401 have been deemed as incidental contaminants emerging comp...

Page 22: ...ter and Automatic Ice models 1 Turn the ice maker on by pressing the button The light above the button will be illuminated when the ice maker is on 2 Press the and together for 4 seconds then close the doors The ice tray will empty the water into the bin below The ice tray will only empty after the doors are closed 3 Repeat step 2 to remove dust in the ice tray collected during manufacture and tra...

Page 23: ...ely 10mm higher than the back This will ensure a good door closing action Non French door models only D Aligning your refrigerator with cabinetry Align the sides of the refrigerator with the cabinetry by adjusting the hinge side front foot Adjust the handle side foot until it touches the floor and takes a small amount of weight Once the refrigerator is in place and aligned with cupboards alcove ge...

Page 24: ...en the product is pushed back into position Ideally the packing material is large enough to rest against the back wall so as to prevent it from moving when the cabinet is pushed into position Wall behind refrigerator For example if this foot lifts off the floor when pushing gently on the top front of the refrigerator Packing material goes under rear roller diagonally opposite front foot that lifts...

Page 25: ...erator and freezer have cooled sufficiently Energy efficiency For the most energy efficient use of your appliance Ensure your refrigerator has adequate ventilation Do not cover your appliance with any material that will prevent air from flowing around the cabinet sides Ensure you vacuum around the appliance to remove dust and possible pet hair accumulation Also keep the appliance and it s cabinetr...

Page 26: ... needs to be placed at an angle or laid down carefully lay it on its side the right hand side when viewed from the front Relocate and install If the appliance has been left on its side for any length of time leave it standing upright as long as you can a few hours before turning on Storing your refrigerator When storing your cleaned appliance leave the doors open This allows air to circulate and p...

Page 27: ...l temperatures 3 C refrigerator and 18 C freezer This will take between 2 3 hours The two compartment temperatures are accurately and independently controlled and do not change with the temperature or humidity of the surroundings whether summer or winter If you wish to alter the temperature of either the fresh food compartment or freezer compartment this can be easily done by using the internal co...

Page 28: ...oor to be open longer than normal eg when cleaning the interior of your refrigerator press the Alarm Mute button to silence the door alarm for 20 minutes To activate press the button once The Alarm Mute light will be illuminated when the function is activated Alarm Mute will deactivate after 20 minutes and the door alarms will return to normal To deactivate Alarm Mute manually press the button aga...

Page 29: ...bbath mode activation all models To activate Sabbath mode open the door s of the fresh food compartment and freezer compartment and then press and hold the and buttons on the internal control panel for 4 seconds The candle icon will illuminate when Sabbath mode has been activated When the product is in Sabbath mode The icon on the internal control panel will be illuminated All lights on the intern...

Page 30: ...We have created the Fast Freeze feature to help you get the best possible results when freezing fresh food Fast Freeze boosts the freezing speed by dropping the freezer to its coldest temperature for 12 hours which helps to ensure vital freshness texture and taste are retained during the freezing process To activate press the button on the internal display The Fast Freeze light will be illuminated...

Page 31: ...er requires changing EXTERNAL DISPLAY FEATURES Dispenser lock button and LED light Locks unlocks the water dispenser When locked the LED above the button will illuminate Bottle Chill indicator Icon will illuminate indicating when Bottle Chill is activated and flashes when beverage is ready Filter change indicator Icon will illuminate indicating when water filter requires changing ...

Page 32: ...ion for details IMPORTANT To avoid damage to property or personal injury do not put hands fingers or objects up the dispenser opening Please note that once installation is complete a few drips may appear out of the dispenser over the next few days as the remaining trapped air is cleared Dispenser Lock The Dispenser Lock prevents water from being dispensed This is useful when you are cleaning the e...

Page 33: ...e labelled on the cartridge Instructions on how to install your replacement water filter are provided with the filter To reset the filter indicator IMPORTANT We recommend the water filter to be used from the time of installation Do not reset indicator before filter is changed or filter monitoring will be inaccurate Press and hold and for 4 seconds to reset the internal and external filter indicato...

Page 34: ...uce approximately eight cubes of ice every 3 4 hours depending on the freezer compartment temperature and the number of door openings When the Ice Boost function is activated ice production will increase up to 30 from standard ice making The ice cube tray will fill with water When cubes are frozen they will be ejected from the ice tray into the ice storage bin Ice making will continue until the st...

Page 35: ... from the tray and twist the ice tray at each end in opposite directions Turn the ice tray over the ice storage bin to dislodge the cubes into the bin Fill the ice tray with clean water and repeat to fill the ice storage bin Attached to the ice storage bin is the ice scoop which provides hygienic access to ice To access ice cubes take the ice tray and lid from the top of the ice storage bin and pl...

Page 36: ...dity slide control that can be adjusted to a fruit or vegetable setting depending on what is stored in the bins If possible try to store fruit and vegetables separately This will help extend their storage life If there is a mixture of fruit and vegetables in the bin adjust the position of the control to the centre If there is too much water in the bins due to the high humidity in the bins the cont...

Page 37: ...t using all or some of the bottle holders the unused bottle holders can be stacked up on top of one another so they do not take up unnecessary shelf space Bottles are best stored with the neck of the beverage facing the front of the refrigerator Glass shelves Glass shelves can be repositioned in the cabinet as desired Remove shelves by lifting up the back of the shelf and then pulling the shelf fo...

Page 38: ... shedding hair To do this wind up the feet and carefully ease the refrigerator out of its position Switch off and unplug Vacuum the flooring behind your appliance and the rear compartment cover where fitted to remove dust accumulation Use a dry lint free cloth to clean the appliance walls and surrounding cabinetry After cleaning plug in and switch on Push the appliance into position and wind feet ...

Page 39: ...part of the refrigerator or freezer Glass shelves all models Clean with warm water and detergent or a glass cleaner Bottle holder where fitted Clean with warm water and detergent The use of abrasive cleaners and solvents may cause damage Automatic ice dispenser Ice Water and Automatic Ice models only We do not recommend you clean the ice maker componentry but it is important to clean the bins occa...

Page 40: ... front corners fit bottom clips into shelf front trim Next slide sideways towards shelf until arm clips onto glass 3 To attach humidity control lid with text facing you align lid with front of shelf Hold lid vertically and fit front end into retainer on shelf Ensure lid fits into retainer as well as underneath humidity slides 4 At the sides of the shelf adjust humidity slide tabs so that the plast...

Page 41: ...rs are pre lubricated and will not need to be re lubricated during their life Do not attempt to clean grease from the runners as this will affect their ability to function Do not immerse runners in water Permanently fixed bins and trays Freezer drawer models only The freezer bins and trays in this model are permanently fixed They cannot be removed from the freezer compartment To clean simply wipe ...

Page 42: ...d placing food directly in front of air outlets as it may freeze and cold air needs to circulate to maintain safe food storage Do not open the refrigerator door unnecessarily Cool hot foods down before placing them in the refrigerator This should be done quickly It can be aided by placing the container of food in a bowl of ice and water renew the ice as necessary Note also that hot containers may ...

Page 43: ... fish Whole fish should be rinsed in cold water to remove loose scales and dirt and then patted dry with paper towels Place whole fish or fillets in a sealed plastic bag Keep shellfish chilled at all times Use within 1 2 days Precooked foods and leftovers These should be stored in suitable covered containers so that the food will not dry out Keep for only 1 2 days Reheat leftovers only once and un...

Page 44: ... is recommended that the function is activated approximately 2 hours before required Freeze immediately or as quickly as possible Freeze only small quantities of food at any one time For best results we recommend that only 1kg of food be frozen per 25L of freezer storage volume at any one time About 3kg in small freezers and 4kg in larger freezers For faster freezing in ActiveSmart models we recom...

Page 45: ... is to be used Fruits packed in syrup are ideal for desserts whereas fruits packed without sugar are better used for cooking Most fruits can be stored for 8 12 months Vegetables Most vegetables freeze well although salad vegetables lose their crispness Other vegetables eg celery onion and tomatoes should only be used in cooked dishes as they soften on freezing Freeze only high quality mature ready...

Page 46: ...uch as after frequent door openings fans circulate the cold air in the refrigerator and freezer compartments producing some air flow sound This is quite normal Cracking or popping which may occur when the defrost function is operating Running water sound This is the liquid refrigerant in the system and can be heard as a boiling or gurgling noise An audible hissing sound after closing the freezer d...

Page 47: ...rigerator is turned on at wall Light and display not working Product in Sabbath Mode Press and hold and together for 4 seconds Motor operates for long periods Hot weather Minimise door openings to allow temperature to stabilise Frequent door openings Large amount of food recently added Temperature control set too low Refer to section Temperature control Doors not sealing properly Check that cabine...

Page 48: ...ing periods of high humidity Wipe dry Condensation inside fresh food compartment Frequent or long door openings Minimise door openings Door gasket leaking Check that gasket is sitting flat and sealing tightly Not unusual during periods of high humidity Wipe dry Door handles out of alignment With time and usage movement may occur Refer to section Installation instructions Tray bin does not slide in...

Page 49: ...ine kinked squashed Check water line for kinks squashing Filter clogged Water filter may need replacing Ice cubes have odour taste Unsealed packages may be transmitting odour taste Old cubes need to be discarded Ensure food packaging is sealed Interior of freezer needs cleaning Ice storage bin needs to be emptied and washed Clean refrigerator Poor taste from incoming water Filter may need changing...

Page 50: ...or a length of time Ice will stick together over time Filter warning light is flashing Filter needs replacing Replace filter as soon as possible Ice buildup inside freezer compartment Freezer door not closing tightly Arrange items in freezer so door can close tightly Check and clean door gasket seal Ice maker makes unfamiliar sounds or seems too loud Normal ice maker operation Refer to section Act...

Page 51: ...locked and need replacing Replace filter Replacement filter cartridges can be purchased online from fisherpaykel com or by calling Fisher Paykel Customer Care Dispenser Lock activated Press and hold the button for 4 seconds Water frozen in tank Increase temperature to a warmer setting in fresh food compartment and freezer Water in first glass is warm Water dispenser not used for extended period Di...

Page 52: ... of your manufacturer s warranty and contacts for servicing please refer to your separate Service Warranty book provided with your refrigerator Complete and keep safe for reference Model Serial No Purchase Date Purchaser Dealer Suburb Town Country ...

Page 53: ...e serial plate or on the documents accompanying the product indicates that this appliance cannot be treated as household waste It shall be handed over to the applicable collection point for the recycling of electrical and electronic equipment Disposal of the appliance shall be carried out in accordance with the local environment regulations for waste disposal and ensure the refrigerant circuit is ...

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Page 56: ... specifications in this booklet apply to the specific products and models described at the date of issue Under our policy of continuous product improvement these specifications may change at any time You should therefore check with your Dealer to ensure this booklet correctly describes the product currently available ...

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