fisair HEF2 SERIES, Installation And Maintenance Manual

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FISAIR S.L.U. WARRANTY POLICY
FISAIR S.L.U.
C/ Uranio, 20 (Pol. Ind. Aimayr)
28330 San Martín de la Vega (Madrid) SPAIN
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Tfº (34) 916921514
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Fax (34) 916916456
Quality Department
Departamento de Calidad
Two-year Limited Warranty
FISAIR warrants to the original purchaser that its products will be free from defects in materials and parts for a period of
two (2) years after installation or twenty-seven (27) months from the date FISAIR ships such product, whichever date is
the earlier.
If any FISAIR product is found to be defective in material or assembly during the applicable warranty period, FISAIR's
entire liability, and the purchaser's sole and exclusive remedy, shall be the repair or replacement of the defective
product or part.
Warranty disclaimer
FISAIR shall not be liable for any costs or expenses, whether direct or indirect, associated with the installation, removal
or reinstallation of any defective product.
The Limited Warranty does not include any consumer part such as joints, pulleys, filters or media.
FISAIR's Limited Warranty shall not be effective or actionable if:
a) All related product invoices have been payed in time and terms.
b) Unless there is compliance with all installation and operating instructions furnished by FISAIR, or if the
products have been modified or altered without the written consent of FISAIR, or if such products have been
subject to accident, misuse, mishandling, tampering, negligence or improper maintenance. Such situations
could be an incorrect power supply connection, crashed with inappropriate objects, security protection
devices unblocked and so.
c) Components and/or manufactures are affected or damaged by the effects of corrosion (gradual wear of the
metal bodies by the action of external actors not controlled by FISAIR).
Any warranty claim must be submitted to FISAIR in writing within the stated warranty period.
Parts Warranty
Defective parts may be required to be returned to FISAIR. In case any part is claimed as a faulty one, FISAIR will ask the
customer to send the part back to the factory in order to analyze if the part is failing due to any of above referred actions
(see warranty disclaimer) or due to effective part failing.
If the part must be replaced immediately, FISAIR will ship the part to the customer immediately and invoice the part
with a 30 days delay payment for the faulty part to be returned. If the part is returned in this period, the part fail analysis
would be made to emit a technical report for the warranty coverage based in this Warranty Statement document.
In case that the part is failing due to a lack of quality, FISAIR will credit this invoice in order to stop the payment. In case
FISAIR does not receive the part in this period, or if the failure is due to the reasons covered in the Warranty disclaimer
paragraph, the invoice will be effective.
In case any part from the product / shipment is missing, the customer should notify FISAIR before 3 days from the
shipment date of arrival.
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