Service
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Warranty
English
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Customer Service: 1-844-FIRMAN1
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SERVICE INFORMATION CONTACT FIRMAN PRODUCT SERVICE DEPARTMENT AT 1-844-347-6261
or at www.firmanpowerequipment.com to obtain warranty service information or to order
replacement parts or accessories.
HOW TO ORDER REPLACEMENT PARTS
Even quality-built equipment such as this electric generator may need occasional
replacement parts to maintain it in good condition over the years. To order replacement parts,
please give the following information:
Model No. Rev. Level and Serial No.
Parts number or numbers as shown in the Parts List section.
A brief description of the trouble with the generator.
FIRMAN Three (3) Year Limited Warranty
Warranty Qualigications
FIRMAN GENERATOR will register the warranty upon receipt of your Warranty Registration Card
and a copy of your sales receipt from one of
FIRMAN’s retail locations as proof of purchase. Please
submit your warranty registration and your proof of purchase within ten(10) days of the date of
purchase.
Repair/Replacement Warranty
FIRMAN warrants to the original purchaser that the mechanical and electrical components will be free of
defects in material and workmanship for a period of one(1) year(parts and labor) and three(3) years (parts
and technical support) from the original date of purchase 90 days [parts and labor] and 180 days [parts]
for commercial & industrial use. Transportation charges on product submitted for repair or replacement
under this warranty are the sole responsibility of the purchaser . This warranty only applie s to the original
purchaser and is not transferable.
Do Not Return the Unit to the Place of Purchase
Contact the FIRMAN Service Center and FIRMAN will troubleshoot any issue via phone or e-mail.
If the problem is not corrected by this method, FIRMAN will, at its option, authorize evaluation,
repair or replacement of the defective part or component at a FIRMAN Service Center. FIRMAN
will provide you with a case number for warranty service. Please keep it for future reference.
Repairs or replacements without prior authorization, or at an unauthorized repair facility, will
not be covered by this warranty.
Warranty Exclusions
This warranty does not cover the following repairs and equipment.
Normal Wear
Your product needs periodic parts and service to perform well. This warranty does not cover
repair when normal use has exhausted the life of a part or the equipment as a whole.
