Firich Enterprise RichPOS 3600, User Manual

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RICHPOS-3600
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Please note that the following troubleshooting guide is designed for people with strong computer
hardware knowledge such as System Administrators and Engineers.
Touch Panel Does not Work
A) Check CMOS settings, COM3 needs to be “Enabled”. The correct settings are “4E0” and
“IRQ10”.
B) Check if there are no conflicts between COM3 IRQ10 and any other devices.
C) Check if the ELO driver or the TouchKit driver has been properly installed. Or try to re-
install again (Please refer to the ELO driver installation or the TouchKit driver).
D) Check if the ELO controller or the TouchKit driver on COM3 has been detected during
the ELO driver or the TouchKit driver installation. If yes, then check if the flat cable from
the ELO touch screen or the TOUCHKIT touch screen has been properly connected to
the ELO controller or the TouchKit controller (
Attention: Pin1 mark should be on the
same side as the ELO controller).
E) Check if the ELO controller Green LED is blinking?
If no, there is no DC+5V support for the ELO controller from the motherboard.
F) Touch screen controller could be defective or the touch panel could be defective.
ELO Touch Panel Cannot Calibrate Correctly
A) Please replace the ELO controller, and re-calibrate. If this works, change back to the
original ELO controller, and re-calibrate.
B) If the ELO touch panel still cannot calibrate correctly after changing to a new ELO
controller, the touch panel may be not installed properly or it could be defective.
LAN is not functioning properly
A) Check if the LAN driver is installed properly. (Please refer to the LAN driver installation)
B) Check if there are any IRQ conflicts.
C) Check if the RJ45 cable is properly connected.
D) The on board LAN chip could be defective.