User Manual
10
Appendix A- Contacting Firetide
As a Firetide customer, you are entitled to receive free support services on our web site and from your
authorized Firetide dealer.
Register with Us Now to Access our Support Web Site
Registering as a customer on our web site entitles you to free information and materials to help you get the
most from your Firetide mesh network. Visit
http://www.firetide.com/support
for information on
becoming a registered customer and for access to our support materials.
Dealer Provided Technical Support and Warranty Services
If you need additional technical assistance that is not available on our web site, please contact your Firetide
dealer directly. All authorized Firetide dealers are trained and authorized to provide technical support and
warranty services for our products and have qualified technical staff available to help you build and
maintain your Firetide mesh network.
Product Returns
Please contact your Firetide dealer for instructions on returning defective or damaged products for repair or
replacement. Do not return products to Firetide, Inc.
Sales Assistance
If you need additional HotPort wireless mesh nodes or accessories, please contact your Firetide dealer
directly. If you do not know your dealer’s name, simply email
and we will send you the
dealer information you need. To help us provide the best service possible, be sure to include your phone
number, address, and the serial numbers of the HotPort nodes at your location.
