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CPE Hardware Guide
December 2007
Firetide Limited End User Product Warranty
Pursuant to all provisions described herein, Firetide hardware products and Firetide antennas are warranted
for one (1) year from the date of purchase against defects in the build materials and workmanship. Firetide
does not warrant that the Products will meet any requirements or specifications of any End User Customer.
This warranty applies to the entire Firetide product, including the AC power adapter.
Pursuant to all provisions described herein, Firetide software products are warranted for ninety (90) days from
the date of purchase against defects in the build materials and workmanship. Firetide also warrants that the
Software will materially conform to the documentation supplied by Firetide with the Software. In the event
that the Software fails to materially conform to the documentation and an authorized Firetide reseller is noti-
fied in writing of such failure within the warranty period, Firetide or its reseller shall use commercially reason-
able efforts to promptly correct the nonconformity. Firetide does not warrant that the use of the Software will
be uninterrupted or error free.
The above warranties are void if the alleged defect cannot be verified by Firetide or if, as determined by
Firetide, the product failure was due to tampering, abuse, misuse, accident, shipping, handling, or storage; or
if the product has been installed, used, or maintained in a manner not described in the product user manual;
or if the product has been altered in any way; or if product serialization has been altered. Any attempt to
disassemble or repair the product by anyone other than Firetide immediately voids this warranty.
This warranty applies only to the original End User purchaser of the product and may not be transferred to any
other individual or entity.
THE FOREGOING ARE THE EXCLUSIVE WARRANTIES APPLICABLE TO THE PRODUCT INCLUDING THE SOFTWARE,
AND THE EXCLUSIVE REMEDY FOR DEFECTS IN THE PRODUCT. FIRETIDE DISCLAIMS ALL OTHER WARRANTIES,
WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRAN-
TIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO
NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO TO THAT EXTENT THIS LIMITATION MAY NOT APPLY TO
YOU.
In no event will Firetide be liable for any special, incidental, consequential, punitive or indirect damages
whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of informa-
tion, or other pecuniary loss) arising out of the use or inability to use the product or the performance, inter-
ruption or failure of the product, irrespective of the cause of action, even if Firetide has been advised of the
possibility of such damages. Firetide’s cumulative liability for all claims arising out of or in connection with
this warranty will not exceed the amount paid by the original End User purchaser to purchase the product.
The amounts payable for the product are based in part on these limitations and these limitations shall apply
notwithstanding the failure of essential purpose of any remedy. Some jurisdictions do not allow the exclusion
or limitation of incidental or consequential damages, so to that extent the above limitations or exclusions
may not apply to you.
By using the product the original End User purchaser agrees to and is bound by these terms and conditions.
In the event that a product fails to meet this warranty and Firetide’s authorized reseller is notified in writing
of such failure within the warranty period, Firetide shall, at its own discretion, either repair the product or re-
place it with the same or a functionally-equivalent product free of charge. Replacement products may contain
refurbished materials in whole or in part. Firetide will honor this warranty provided the product is returned
through an authorized Firetide reseller or dealer with shipping charges prepaid, along with a proof of purchase
describing the original purchase date and product serial numbers if applicable. The authorized reseller must
acquire a Return Materials Authorization (RMA) number from Firetide prior to returning any product. Firetide
does not accept shipments of defective products without shipping charges prepaid.
Copyright Notice: ©2003-2007 Firetide, Inc. All rights reserved. Trademarks: Firetide, the Firetide
logo, Instant Mesh Networks, HotPort, HotPoint, and HotClient are trademarks of Firetide, Inc. All
other trademarks are the property of their respective owners.
Firetide, Inc.
16795 Lark Avenue, Suite 200
Los Gatos, CA 95032 USA
Please contact your Firetide dealer for instructions on returning defective or damaged products for
repair or replacement. Do not return products to Firetide, Inc. Please keep all original packaging
materials in the event they are needed to return the product for servicing.
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