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Maintenance 

17 

© Travis Industries 

3/30/2021 - 1485 

864 GSR2 40k Owners 

DANGER HIGH VOLTAGE:

 Disconnect power before attempting maintenance or repair. 

Maintaining Your Fireplace's Appearance  

Fingerprints or other marks left on the optional plated surface may become etched in place if they are not wiped clean 
prior to turning the fireplace on.  Clean the plated surface with denatured alcohol and a soft cloth (with the fireplace 
cool).  Other cleaners may leave a film that may become etched into the surface. 

Yearly Service Procedure 

WARNING

: Failure to inspect and maintain the stove may lead to improper combustion and a potentially 

dangerous situation.  We recommend the following procedures be done by a qualified 
technician.

 

 

 

Shut off gas to the fireplace and let it cool for 15 minutes.  Remove the glass.  Inspect and operate the 
pressure relief mechanism to verify relief mechanisms are free from obstruction to operate. 

 

Clean glass window with a suitable fireplace glass cleaner. Abrasive cleaners must not be used. Be 
careful not to scratch the glass when cleaning. 

 

Vacuum and clean any debris in the firebox. 

 

Check all accessible gas-carrying tubes, connections, pipes and other components for leaks. 

 

Inspect the burner and firebox.  Make sure the burner is not warped, cracked, or damaged.  Check the 
firebox and area around the pilot to make sure there is no damage.  Inspect primary air openings for 
blockage.  If any problem is found, discontinue use and contact your dealer for service. 

 

Inspect the area behind the access door; clean if necessary.  Check the gas control valve and the gas 
lines.  If damage is found, discontinue use and contact your dealer for service.  Clean the air channels, 
ducts, and blower (if applicable)  

 

Inspect vent and vent termination for sooting, obstructions, or damage.  Make repairs as needed.  
Remove any debris or vegetation near the vent termination.  Contact your dealer if any sooting or 
deterioration is found near the vent termination. 

 

Reinstall the glass assembly.  If the glass is damaged, replace.  Make sure the gasket along the 
perimeter of the glass contacts the face of the firebox and forms an air-tight seal.  If it does not, re-align or 
replace the gasket to insure an air-tight seal.  

 

Turn the pilot flame on (continuous pilot).  It should touch approximately 3/8" of the top of the flame 
sensor (see below).  If it does not, contact your dealer. 

 

 

Start the main burner.  Inspect and ensure the lighting of the main burner occurs within 4 seconds of the 
main gas valve opening.  

 

Test the flame failure response time of the flame safety system. It must de-energize the safety shutoff in 
no more than 30 seconds. 

 

After 15 minutes the flames should be orange/yellow and not touch the top of the firebox.  If the pilot or 
main burners do not burn correctly, contact your dealer for service.  Monitor blower operation 

 

 

Summary of Contents for Ember-Glo 864 GSR2

Page 1: ...ED NEVER ALLOW CHILDREN TO TOUCH GLASS A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance and shall be installed for the protection of children a...

Page 2: ...formation occur Installation Warnings Installation requirements are printed in the 864 GSR2 Installation Manual All requirements in the installation manual must be met Failure to follow all of the req...

Page 3: ...Transmitter Battery Installation 15 Power Outages 15 Child Proof Feature 16 Normal Operating Sounds 16 Normal Operating Odors 16 Maintaining Your Fireplace s Appearance 17 Yearly Service Procedure 17...

Page 4: ...ty hazard Direct questions about the type of fuel used to your dealer Check for a label on the flame adjust knob on the gas control valve this is the best place to check You may also check for a label...

Page 5: ...instructions included in this manual If the main burners do not start correctly turn the gas off at the gas control valve and call your dealer for service Instruct everyone in the house how to shut g...

Page 6: ...THE REMOTE The SIT GSR2 remote may be programmed to disable the thermostat or any of the modes flame height blower light comfort control Standing Pilot or auxiliary power input This allows you to tai...

Page 7: ...he battery box IFC will beep 3 times 2 Press the ON button on the transmitter IFC will beep 3 times Figure 2 NOTE If power is cut off to the IFC for an extended period of time you may need to re synch...

Page 8: ...of transmitter settings REMOTE Burner is controlled by the transmitter NOTE When the battery holder switch is turned to ON or OFF the mode settings Flame Height Comfort Control will remain in the sam...

Page 9: ...continuous pilot are Very Cold Conditions in very cold conditions you may notice that the burner does not light quickly and the flames lift off the burner If this is situation we recommend you switch...

Page 10: ...he need to reset the pilot mode during the heating season we have listed a few strategies below Option 1 Remember to periodically turn on the heater during the heating season If you use your heater fo...

Page 11: ...d easily Display Overview The transmitter display has four main sections see Figure 4 Figure 4 Listen for the Beep Each time you press a button on the transmitter that controls the fireplace a beep wi...

Page 12: ...the target temperature see Figure 7 below Flame height will be adjusted up or down to allow operation without turning the burner on and off also called smart modulation To adjust the target temperatur...

Page 13: ...will display the 7 settings from OFF to HI for full on NOTE Flame height may not be adjusted if operating in Smart Thermostat setting Figure 10 Blower Speed The blower may be controlled using the up a...

Page 14: ...e Flame Height to OFF see above Comfort Control rear burner The comfort control rear burner may be turned on and off using the up and down buttons when in Comfort Control Mode see illustration below T...

Page 15: ...ries into the battery box when this occurs see Battery Installation on page 15 In applications where the appliance is required to provide heat we recommend replacing the batteries before each heating...

Page 16: ...o turn this feature on and off see Figure 14 below HINT This feature is especially useful while using the thermostat setting Figure 14 Normal Operating Sounds Normal Operating Odors This appliance has...

Page 17: ...rea around the pilot to make sure there is no damage Inspect primary air openings for blockage If any problem is found discontinue use and contact your dealer for service Inspect the area behind the a...

Page 18: ...stries 3 30 2021 1485 864 GSR2 40k Owners Grill Installation and Removal Some fireplaces may use grills above and below the glass See the instructions below to remove Note Install the barrier screen b...

Page 19: ...nance 19 Travis Industries 3 30 2021 1485 864 GSR2 40k Owners Face Installation and Removal Some fireplaces have a face that fits over the glass frame The face can be removed following the directions...

Page 20: ...designed to reduce the risk of burns from the hot viewing glass is provided with this appliance and shall be installed for the protection of children and other at risk individuals If the barrier beco...

Page 21: ...ners Glass Frame Removal and Installation Warning The appliance must be completely cool before removing the glass Warning Do not strike or slam the glass Note Remove the barrier before removing the gl...

Page 22: ...30 2021 1485 864 GSR2 40k Owners Glass Frame Removal and Installation continued The latch can come loose from the latch assembly This occurs only when it is rotated Follow the directions below to re i...

Page 23: ...uring the Light Housing to the ceiling of the firebox set aside for reinstallation NOTE Take care not to damage the gasket that seals the Light Housing to the top of the fireplace If the gasket appear...

Page 24: ...ctions below Shut off gas to the fireplace and let it cool for 15 minutes Remove the barrier screen and glass assembly see page 20 Remove the media tray skirt Locate the burned out bulb and remove it...

Page 25: ...details Classic Log Set Overview When installed the ten 10 logs should appear as shown below The directions on the following pages detail installation of this log set Right Log 250 01490 Front Ember C...

Page 26: ...ockets that insert over two tabs on the back burner see photos below Place the log in place and push it back The log straddles the burner and does not cover any burner holes Right Log The right log ha...

Page 27: ...left log has a channel that fits over the grate When in place the knob on the front of the log fits over the grate as well Left Log The left log has a channel on the bottom Place this channel over th...

Page 28: ...s shown below It has a pin on the bottom side When in place the fork on the front straddles the grate and the pin rests on the rear burner make sure it is not over any burner holes Front Ember Chunk T...

Page 29: ...ow The front left log has a groove that will point the twig upwards and to the right Center Left Twig The left center twig is flat on the bottom and has a fork at one end Place the twig as shown below...

Page 30: ...k and a fork on the front Position the log so this fits over the pin on the back log Make sure the fork on the front of the log fits over the grate as shown below Right Twig The right twig has a hole...

Page 31: ...The included rock wool is placed on top of the burner to enhance the glow from the burner The rock wool works best when it is applied in a very thin porous layer The best method for applying the rock...

Page 32: ...witch to ON Check thermostat Blower Does Not Work The fireplace is not getting electricity The fireplace has not been on long enough The blower fuse may be blown Check the breaker switch Let the firep...

Page 33: ...by a licensed or qualified service person Contact your local Travis Industries Dealer for a Replacement Parts List 3 15A FUSE Orange Yellow System Jumper Purple Grey Pilot Sensor Spark Rod Comfort Co...

Page 34: ...34 Maintenance Travis Industries 3 30 2021 1485 864 GSR2 40k Owners Safety Label...

Page 35: ...nce is in transit alteration or act of God 8 This 7 Year warranty excludes damage caused by normal wear and tear such as paint discoloration or chipping worn or torn gasketing corroded or cracked logs...

Page 36: ...ngs 2 Intermittent Continuous Pilot 9 Location of Controls 8 Log Installation 25 Low Battery Indicator 15 Normal Operating Odors 16 Normal Operating Sounds 16 Pilot Fuel Conservation Timer 10 Power Ou...

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