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User Manual for Firefly Microscope GT820 Version: 2.0
T
ROUBLESHOOTING
Frequently Asked Questions (FAQs):
Installation related questions
Q1:
When I launch FireflyPro all I see is a black and white image without any color, what is the
problem?
a)
Make sure you turn up the brightness dial on the side of the camera to its maximum
setting.
Q2:
When I launch FireflyPro, the image resolution is shown as 640x480. How do I achieve a higher
resolution?
a)
Please click on the box indicating 640x480 and select another resolution from the pop-up list
Q3:
I installed the GT800 software but I also bought a GT600, do I need to also install the GT600
software?
a)
The GT800 can run on both the GT600 and the GT800 software. However, the GT600 can
only run on the GT600 software. To use both microscopes on the same software,
install only the GT600 software.
Q4:
Can I install the software without a CD?
a)
Yes, please contact [email protected] for a downloadable version of FireflyPro.
Q5:
I see the following error message "The current version of the application could not be
determined. The setup will terminate now”, what should I do?
a)
Please do the following:
* Click on the Start button.
* Click on Run.
* Type C:\Program Files\Common Files into the text box and press OK.
* Right-click on the InstallShield folder, and choose rename.
* Change the name to InstallShieldOld.
* Start the software installation again from the CD.
