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Firefly DE605 General Exam Camera
Version: 1.5.1
When you contact our authorized representatives or resellers via phone or email, they will issue a Return
Material Authorization Number for you to include with your return. You must return the products in their
original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if
the product is lost or damaged in shipment. The repaired or replacement products will be returned to you.
The reseller or authorized representative will pay to ship the repaired or replaced products to you if you
use a delivery address in the country where the reseller is located. Otherwise, the product will be shipped
to you freight collect.
If it is determined that the problem is not covered under this warranty, you will be notified and informed
of service alternatives that are available to you on a fee basis.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in
building replacement parts and systems. Refurbished parts and systems are parts or systems that have
been returned to Firefly Global, some of which were never used by a customer. All parts and systems are
inspected and tested for quality. Replacement parts and systems are covered for the remaining period of
the limited hardware warranty for the product you bought. Firefly Global owns all parts removed from
repaired products.
May I transfer the limited hardware warranty?
Limited hardware warranties are not transferable.
