18
Troubleshooting
If you are having trouble connecting to or communicating with the device, try restarting both the
app and the device. Restart the device by turning it off, e.g. by pressing and holding the top
button for five seconds until you see it flash red, then release. Turn the device back on and try
again. Please refer to the product documentation for your iOS or Android device for specific
instructions on how to restart the application.
If for some reason you your device stops responding to button presses, first make sure that the
device is charged. If the device is properly charged and is still not responding, you can force it
to reset by pressing and holding the two side buttons at the same time for about ten seconds
(make sure to depress them at exactly the same time). Release the buttons when you see the
led turn on a solid yellow (not flashing). Press and release the bottom button one more time
and the device should restart normally.
For additional information or to contact Customer Support, please visit:
www.firebelly.me/index.php/support
