RETURNS:
3 REASONS FOR RETURNS:
1. Defective item.
2. Wrong item received.
3. Departmental policy that prevents use of the camera.
*All returns must be authorized. *
To receive authorization for a return, you must contact customer service to obtain
a Return Authorization number known as an RA #. Upon approval, an RA form will
be emailed which must be completed in full and returned with item(s). All returns
that are not exchanged for another item can be refunded only within 14 days of the
original purchase date and refund is subject to a 15% restocking fee and the item
MUST be UNUSED / NOT DAMAGED and in the ORIGINAL box. If the requested
items are not in stock by the time we process your RA, your credit card will be
refunded for the value of the items returned to our warehouse to avoid further
delay on your request. (in which case the 15% restocking fee will be waived).
Once you receive your RA #, you must ship the item(s) back within 7 business
days to receive an exchange or the RA # will become null and void. You will
be responsible for the return shipping costs. We do not refund shipping costs on
returns and or exchanges.
Pack your item(s) in the original shipping box if possible and insure your package
for the full value of merchandise and return it to us using the delivery service of
your choice. We are not
responsible for lost or damaged return packages. We will notify you via e-mail
once your return has been processed.
