14
Troubleshooting
Symptom
Probable Cause
Solution
No water
1. Water supply is off
2. Fault on non-return
valve
3.Pre, or post filter
clogged
4. RO membrane
damaged or clogged
5. Output line crimped
6. Flush valve open
1. Turn water supply on
and/or isolator tap in on
position
2. Fitting requires
replacing
3. Check/replace pre, or
post filter
4. Check/replace
membrane
5. Remove crimp
6. Ensure L1 flush valve
is closed
Slow flow
1. Pre, or post filter
clogged
2. Low Water
Pressure
3. Clogged Membrane
1. Check/replace pre, or
post filter
2. Booster Pump required
3. Open L1 flush valve
and carry out system
back wash.
Pre, or post filter
leaking
1. Tubing not inserted
fully
1. Remove tubing, ensure
end is straight. Insert and
gently pull back on tubing
to check secure
Bad odour
1. Membrane not
installed correctly
2. Bad membrane
3. New system (or
new filters/membrane)
1. Check membrane is
installed as instructed
2. If TDS reading is below
85%, replace
Membrane
3. Flush 20 litres through
system before use
