15 INCH MULTIMEDIA DIGITAL PICTURE FRAME
20
Troubleshooting
Symptom
Cause
Corrective Actions
Digital Picture Frame doesn’t
power on
The POWER connector to the
unit is not securely inserted.
Make sure you connect the
AC adapter to the frame
properly. When you connect
the AC adapter to the frame
and power up the unit, even
without a memory card, you
should see a blank
screen. If you don’t see the
lit screen, check if the power
is
connected to the
Digital Picture Frame and
make sure it is securely
attached.
No Start-up screen
Memory card is not inserted
correctly.
Insert a supported memory
card
No photo, videos or mp3 files
on the memory card
Card is wrongly inserted
Verify if the way you inserted
the card is correct. Make
sure the front label of the
memory card is facing
AWAY from you. Do not
force the memory card into
the slot.
The File doesn’t play
Incompatible File Format
Make sure there is at least
one supported photo file on
the memory card.
•
Compatible
Photo format:
Compatible
Photo format:
JPEG
•
Compatible
Music format:
MP3
•
Compatible
Video
format: Motion JPEG
(avi), MPEG1,
MPEG2, MPEG4.
