30
WARRANTY TERMS AND CONDITIONS
Warranty terms and conditions
1. FIBAR GROUP S.A. with its registered o
ffi
ce in Poznan, ul. Lot-
nicza 1, 60-421 Pozna
ń
, entered into the Register of Entrepreneurs
of the National Court Register maintained by the District Court for
Pozna
ń
-Nowe Miasto and Wilda in Pozna
ń
, VIII Commercial Divi-
sion of the National Court Register (KRS) under number: 553265,
NIP 7811858097, REGON: 301595664, share capital PLN 1,182,100
paid in full, other contact information is available at: www.
fi
baro.
com (hereinafter “the Manufacturer”) guarantees that the device
sold (hereinafter: “the Device” is free from material and manufac-
turing defects.
2. The Manufacturer shall be responsible for malfunctioning of
the Device resulting from physical defects inherent in the Device
that cause its operation to be incompatible with the speci
fi
cations
within the period of:
- 24 months from the date of purchase by the consumer,
- 12 months from the date of purchase by a business customer (the
consumer and business customer are further collectively referred
to as “Customer”).
3. The Manufacturer shall remove any defects revealed during the
guarantee period, free of charge, by repairing or replacing (at the
sole discretion of the Manufacturer) the defective components of
the Device with new or regenerated components. The manufac-
turer reserves the right to replace the entire Device with a new
or regenerated device. The Manufacturer shall not refund money
paid for the device.
4. Under special circumstances, the Manufacturer may replace the
Device with a di
ff
erent device most similar in technical character-
istics.
5. Only the holder of a valid guaranty document shall be entitled
to make claims under guarantee.
6. Before making a complaint, the Manufacturer recommends
using the telephone or online support available at https://www.
fi
baro.com/support/.
7. In order to make a complaint, the Customer should contact the
Manufacturer via the email address given at https://www.
fi
baro.
com/support/.
8. After the complaint has been properly
fi
led, the Customer
will receive contact details for the Authorized Guarantee Service
(“AGS”). The customer should contact and deliver the Device to
AGS. Upon receipt of the Device, the manufacturer shall inform
the Customer of the return merchandise authorization number
(RMA).
9. Defects shall be removed within 30 days from the date of deliv-
ering the Device to AGS. The guarantee period shall be extended
by the time in which the Device was kept by AGS.
10. The faulty device shall be provided by the Customer with com-
plete standard equipment and documents proving its purchase.
11. The cost of transporting the Device in the territory of the Re-
public of Poland shall be covered by the Manufacturer. The costs
of the Device transport from other countries shall be covered by
the Customer. For unjusti
fi
ed complaints, AGS may charge the
Customer with costs related to the case.
12. AGS shall not accept a complaint claim when:
- the Device was misused or the manual was not observed,
- the Device was provided by the Customer incomplete, without
accessories or nameplate,
- it was determined that the fault was caused by other reasons
than a material or manufacturing defect of the Device
- the guarantee document is not valid or there is no proof of pur-
chase,
13. The guarantee shall not cover:
- mechanical damages (cracks, fractures, cuts, abrasions, physical
deformations caused by impact, falling or dropping the device or
other object, improper use or not observing the operating man-
ual);
- damages resulting from external causes, e.g.:
fl
ood, storm,
fi
re,
lightning, natural disasters, earthquakes, war, civil disturbance,
force majeure, unforeseen accidents, theft, water damage, liquid
leakage, battery spill, weather conditions, sunlight, sand, mois-
ture, high or low temperature, air pollution;
- damages caused by malfunctioning software, attack of a com-
puter virus, or by failure to update the software as recommended
by the Manufacturer;
- damages resulting from: surges in the power and/or telecommu-
nication network, improper connection to the grid in a manner
inconsistent with the operating manual, or from connecting other
devices not recommended by the Manufacturer.
- damages caused by operating or storing the device in extremely
adverse conditions, i.e. high humidity, dust, too low (freezing) or
too high ambient temperature. Detailed permissible conditions
for operating the Device are de
fi
ned in the operating manual;
- damages caused by using accessories not recommended by the
Manufacturer
- damages caused by faulty electrical installation of the Customer,
including the use of incorrect fuses;
- damages caused by Customer’s failure to provide maintenance
and servicing activities de
fi
ned in the operating manual;
- damages resulting from the use of spurious spare parts or acces-
sories improper for given model, repairing and introducing altera-
tions by unauthorized persons;
- defects caused by operating faulty Device or accessories.
14. The guarantee shall not cover natural wear and tear of the
Device and its components listed in the operating manual and in
technical documentation as such elements have a de
fi
ned oper-
ational life.
15. The Device Guarantee shall not exclude, limit or suspend the
Customer’s warranty rights.
16. The Manufacturer shall not be liable for damages to property
caused by defective device. The Guarantor shall not be liable for
indirect, incidental, special, consequential or punitive damages, or
for any damages, including, inter alia, loss of pro
fi
ts, savings, data,
loss of bene
fi
ts, claims by third parties and any other damages
arising from or related to the use of the Device.
www.domotica-shop.nl