14
Troubleshooting
If you’re having trouble getting Fetch TV to work
check some of the tips below before you contact
your Service Provider for assistance.
1. Make sure the power cord and adaptor are
correctly connected (Page 10), and there is power
available at the wall power point.
2. Check that the AV connections are securely made
and, if necessary, try another connection mode
(Page 8-9).
3. Make sure the TV display is selected to the
correct AV input source and mode. (Page 10).
4. Double-check that the broadband connection is
active. on the STB should be lit blue.
If using an Ethernet connection, also check that
the indicator lights on your modem are on.
If using a PLC, check the status lights on the
PLC adaptors.
5. If you are using the Remote Control 1 (Page 12) and
the STB button on the remote control does not flash
when a button is pressed, check the following:
• Press the STB button to activate this mode.
• Ensure the remote control light on the STB flashes
when any button is pressed on the remote control
while in STB mode.
• Use the remote control within six metres maximum
from the STB.
• Change batteries in the remote control.
6. If the STB is not recording or replaying on
command, listen to make sure the internal hard
drive is working.
7. Reboot the STB by turning it off at the wall power
point, waiting 10 seconds, and turning it on again.
14
User Guides
You can download the following User Guides from the footers at www.iinet.net.au/fetchtv
1. Fetch TV User Guide
2. Universal Remote Instructions
3. Remote App Reference Guide
4. My Media Hub User Guides.
