09 Warranty and
Contact
F. Return Appointment Process. As a condition precedent to the above Limited Warranty, the end user must:
1. Contact Feldon Shelter via phone and/or email at [email protected] for returns authorization. Attaching
any appropriate photos of the alleged defect for question from the Feldon returns team.
2. The items being returned must be packed in the original packing carton or equivalent. Any damage in transit is
end user’s responsibility and may be cause to void the warranty claim.
3. Feldon Shelter will review the Product and advise whether the conditions of this warranty have been met.
4. The end user must organise shipment of the product in question to Feldon Shelter’s basecamp located at 157
Puke Road, Kumeu, Auckland 0892; freight prepaid, together with the written description of the claimed defect and
proof of purchase. Shipment by the end user may be requested in the following situations:
- If the defect in question is approved or
- If the defect in question cannot be approved via photos and the returns team requires the physical item for closer
inspection.
G. Transportation Costs. Feldon Shelter will pay surface freight to return products covered by this Limited Warranty
to the customer. However, if Feldon Shelter determines in the exercise of its reasonable but sole discretion that the
product returned for warranty service is not defective, or does not otherwise qualify for warranty service, end user
shall be liable for all costs of handling and transportation.
Where Feldon Shelter accepts a customer’s warranty claim, Feldon Shelter will rectify any defective workmanship
or materials at its own expense.
This warranty is given by: Feldon Shelter Limited, 157 Puke Road, Kumeu, Auckland, New Zealand 0892 Phone: 021
071 7985 www.feldonshelter.com
Returns and contact details
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Bonus Room Regular - User Guide
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