IDENTIFICATION
ID SCANNDYgun
10 Troubleshooting
Page 34 of 39
10 Troubleshooting
Troubleshooting
Problem
Possible Solution
Device does not turn on.
•
Make sure the battery is charged.
•
Make sure the battery is inserted correctly.
Laser comes on but device does not
decode barcode.
•
Ensure the device is configured to read the type of code being scanned.
•
Ensure the code is not defaced. Try to read another barcode.
•
Move the device closer to or further from the code. This depends on your
barcode size.
The device is on but does not react on
any keystroke.
•
Take off the battery cover and reinsert the battery.
Bluetooth is not working.
•
Ensure that you are paired correct to your host.
•
Renew your pairing with your host system.
Wi-Fi is not working.
•
Ensured that the device is in the correct Wi-Fi Mode (Wi-Fi or Wi-Fi
Batch)
•
Ensure that your Wi-Fi configuration (in Config.ini file) is correct (SSID,
Key, Crypto, Host, Port, DHCP, etc.)
•
Move the device closer to your access point.
Barcode reading ability has degraded.
•
Maybe the scan window has become dirty. Please clean your scan
window with a soft cloth with water.
Nothing happens when the scan key is
pushed.
•
Make sure your device is powered on.
•
Ensure that your keys are correctly configured.
