FEC PP-9635 Service Manual Download Page 86

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Category Symptom

Factor

Part Number

Check Point

System

Power on but
no boot

1. No LED light
2. Power on and LED

light on

RD9000PH01BG

(90W Adapter

12V 4Pin)

1. Make sure if power on but no

LED light, it should be M/B
issue

2. Can the adaptor work

probably after reconnecting
the AC cord

3. Please contact FEC service

center

System

Power Shut
down during
operation

1.  Replace AC outlet
2.  Replace Adaptor
3.  Replace MB

System

No power on

BOOT FAIL

1. M/B is defective

2. RAM is defective

RH9000MB1141
FH-J190M/B
BT-I(E3826)1.467G
M/B:1.2 BIOS:F1

1. Check if M/B is connected

well after re-installing

2. Replacing new RAM
3. Please contact FEC service

center

Summary of Contents for PP-9635

Page 1: ...Service Manual Model PP 9635 Last Modified 2017 1 13...

Page 2: ...copied translated or transmitted in any form or by any means without the prior written permission from Firich Enterprise Co Ltd Information provided in this manual is intended to be accurate and relia...

Page 3: ...less LAN Driver for Windows 27 How to Guide 28 37 How to Install the Base 28 How to Replace the Storage Device 29 How to Install the Cable Cover 30 How to Open the PPC 31 How to Remove the Motherboard...

Page 4: ...our website http www fecpos com en global ams Download If you are a partner of FEC you will be able to obtain an login and password to access more information http www fecpos com en global member logi...

Page 5: ...nt 2 Power outlet must be easily accessible and near the equipment 3 Keep the equipment away from humid and dusty environment 4 Place the equipment on a stable surface during installation and operatio...

Page 6: ...packaging tape and bands 2 Locate the accessory box and remove it from the package 3 Place PP 9635 on a flat cushioned surface and remove the styrofoam 4 Place PP 9635 face down cut through the tape...

Page 7: ...6 Accessory Box Standard Standard items included in the accessory box includes 1 Power Cord x 1 2 Adaptor x 1 3 Cable Cover x 1 4 RJ45 to DB9 Cable x 1 1 2 3 4...

Page 8: ...7 Overview Power Switch LED HDD Indicator 15inch PCAP Touch Display Integrated Customer Display 2 5 SATA Storage Stand Speaker Add on Device MSR iButton Fingerprint Reader...

Page 9: ...8 Physical Dimension Display Tilt Angle 70 90...

Page 10: ...ch Display Resistive w Bezel Resistive w o Bezel P CAP w o Bezel Storage 1 x 2 5 SATA HDD slot Power 90 150W Stand Optional Standard Stand Single Hinge Stand Dual Hinge Speaker Internal Speakers 2W x...

Page 11: ...ard DC in 1 x 12V Power USB 1 x 24V Cash Drawer 1 x RJ11 LAN 1 x GigaLAN Video 1 x DB15 USB 1 x USB 3 0 3 x USB 2 0 DC out 1 x 12V Type A Standard 2 x DB9 Type B Standard 2 x Power USB 12V Type C Stan...

Page 12: ...ces and license terms Next 5 which type of installation do you want example install windows only 6 If you are using an old hard disk select Delete remove the hard disk partition 7 Remove the hard disk...

Page 13: ...12 9 Check OK 10 Complete the hard disk partition 11 Start Install 12 The installation is complete Check Use Express Settings 13 Enter User name Click Next 9 10 11 12 13...

Page 14: ...13 Setting Up Installation Sequence 1 Chipset Driver 2 Audio Driver 3 LAN Driver 4 Graphic Driver 5 TXE Driver TXE Update 6 USB3 0 Driver 7 Touch Tools Touch Utility...

Page 15: ...10 Enterprise however many divers may be the same Refer to the FEC website under SUPPORT DOWNLOADS to filter the correct drivers and utilities for your product 1 Download drivers from www fecpos com...

Page 16: ...15 Audio Driver 1 Download drivers from www fecpos com en global ams Download 2 run Steup exe 3 restart PP 9635 to complete installation...

Page 17: ...16 Realtek LAN Driver 1 Download drivers from www fecpos com en global ams Download 2 run Steup exe...

Page 18: ...17 Intel Graphic Driver 1 download drivers from www fecpos com en global ams Download 2 run Steup exe 3 restart PP 9635 to complete installation...

Page 19: ...18 Intel TXE Driver 1 Download drivers from www fecpos com en global ams Download 2 run Setup exe 3 restart PP 9635 to complete installation...

Page 20: ...19 Intel TXE Installation Intel Trusted Execution Engine 1 Download drivers from www fecpos com en global ams Download 2 run kmdf1 11 win 6 1 x64 exe 3 restart PP 9635 to complete installation...

Page 21: ...20 USB 3 0 Driver 1 Download drivers from www fecpos com en global ams Download 2 run Steup exe 3 restart PP 9635 to complete installation...

Page 22: ...ch SW602211_ELOMouseTouch_5 5 3 exe then click RUN as administrator 2 Click OK to authorize to unzip the file 3 Unzip file and start to Install USB Touch Screen Driver 4 Choose Language then click Nex...

Page 23: ...tallation and choose Calibrate ELO ToucScreen as finished 7 Four Corners Calibration 8 ELO Touchscreen Control Panel General Page You can choose either Normal Mode or Enhanced Mode Click on the Target...

Page 24: ...Mode Page Mouse Button emulation mode Click on touch Click on release Mouse emulation Double Click Area Options Hide arrow mouse pointer left hand mouse show tool tray utility Drag delay Untouch Time...

Page 25: ...on touch Beep on untouch Beep from External Speaker Motherboard Beeper Motherboard Beep settings Tone and Duration 11 Properties 1 Screen Information Align touch calibration Identify Monitor identifi...

Page 26: ...25 Advanced...

Page 27: ...Steup exe Click Next 3 Do NOT check Install PS 2 interface driver and continue 4 Do NOT check Install RS232 interface driver and continue 5 Confirm USB touch device is in use 6 Check Support Multi Mon...

Page 28: ...27 EETI TouchKit Control Panel Tools allows the user to calibrate the touch panel via 4 Points Calibration For Resistive Touch PP 9635A For P Cap Touch PP 9635C it doesn t need Calibration...

Page 29: ...28 Wireless LAN Driver for Windows 1 download drivers from www fecpos com en global ams Download 2 run Setup exe...

Page 30: ...he two square holes on the panel PC Be careful of the alignment as to not damage the paint Slowly place the PPC down to meet the base 2 Turn the two thumb screws to tighten Note There are 4 VESA 100x1...

Page 31: ...ptor is unplugged before moving forward 1 Remove the side cover Part Number RCAIOPPC1845 2 Install the storage device to the bracket using 4 screws Part Number RBAIOPMC2070 3 Slide the storage into PP...

Page 32: ...w to Install the Cable Cover 1 Connect cable to DC in 12V Flat end facing down 2 Connect all devices Lift up the cables 3 Install the cable cover Part Number RCAIOPPC1515 4 Lock in with the 2 x M3 1 2...

Page 33: ...all of the cables and peripherals have been detached 1 Remove the 8 screws 2 Flip the PPC so that the screen is facing up and the OSD is near your 3 Flip open the display as shown There will be three...

Page 34: ...e cables from the display side 2 Remove the storage device 3 Remove 7 screws 4 Lift the mother board slightly from the top end 5 Move the motherboard our very slightly to remove the IO from the IO bra...

Page 35: ...ness 1 Connect a USB keyboard to the system and restart boot up 2 During boot up press delete key to enter the BIOS 3 Using the arrow buttons find Backlight brightness under the Chipset tab Settings a...

Page 36: ...an ID Device MSR iButton RFID FingerPrint Read First o Make sure the power is off and adaptor is unplugged before moving forward 1 Remove the side cover 2 Install the ID device 3 Lock in storage with...

Page 37: ...is correct before the customer display is connected 5mm LCM Module AP 2025 is 5V 9mm VFD AP 2029 9mm LCM 20x2 AP 2024 LCM 240x64 AP 240G are 12V Do not exceed the tilt angle as this may damage the in...

Page 38: ...37 How to Install the 2nd Display 1 2 1 Fasten the 2nd monitor to PP 9635 with 2 x M5 screw 2 Connect the VGA and 12V DC Cables...

Page 39: ...user manual Please refer to trouble shooting if the cash drawer cannot be detected by PP 9635 To open drawer 1 default port openaddr open1 wait sleep ms port openaddr close To open drawer 2 port open...

Page 40: ...39 Motherboard Specifications...

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Page 43: ...p your hands dry and first touch a metal object to eliminate static electricity Prior to installing the motherboard please have it on top of an antistatic pad or within an electrostatic shielding cont...

Page 44: ...43 Motherboard Specification...

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Page 46: ...45 Motherboard Connectors Internal Connectors...

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Page 62: ...61 BIOS...

Page 63: ...62 Main...

Page 64: ...e bottom line of the Main Menu Submenu Help While in a submenu press F1 to display a help screen General Help of function keys available for the menu Press Esc to exit the help screen Help for each it...

Page 65: ...64 Advanced The Advanced menu display submenu options for configuring the function of various hardware components Select a submenu item then press Enter to access the related submenu screen...

Page 66: ...65 Advanced ACPI Settings Advanced IT8786E Super IO Configuration...

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Page 69: ...68 Advanced Hardware Monitor Advanced S5 RTC Setting...

Page 70: ...69 Advanced CPU Configuration...

Page 71: ...70 Advanced SATA Configuration Advanced CSM Configuration...

Page 72: ...71 Chipset Menu...

Page 73: ...72 Wake on LAN default is Enabled Wake on Ring default is Disabled...

Page 74: ...7 Windows8 Default setting is windows7 Windows 8 and later versions Please select Windows 8 X LCD Panel Type Selecting by Internal Graphics Device by selecting appropriate setup item Options available...

Page 75: ...74 Reboot with power resume Options available Enable or Disable Default setting is Disable Using Linux OS reboot stuck must be selected Enable Security Menu...

Page 76: ...75 Security Secure Boot...

Page 77: ...76 Security Key Management...

Page 78: ...77...

Page 79: ...78 Boot Menu...

Page 80: ...79 Save Exit Menu...

Page 81: ...tructions 1 MNJ190I_F7 download 2 F7 BIOS file put on the USB bootable disc and connect the machine 3 Turn on the power and Click Delete button Enter the BIOS 4 Advanced CMS UEFI only 5 Select USB as...

Page 82: ...81 7 Find your USB disc here is fs2 system configuration 8 Enter fs2 9 cd F7 Enter F7 file 10 Type iFPTe64 nsh MNJ190I F7 Press Enter 11 Start updating...

Page 83: ...nter the system Legacy OS Windows 7 8 X 10 with CSM Support Enabled and Chipset Windows 7 will not be able to enter the system At present J1900 BIOS can only contain one kind of UEFI currently 64bit s...

Page 84: ...eck if LVDS cable is connected well Replace LCD module please contact FEC service center Monitor Vertical line display on screen White screen LVDS cable is loose or LCD Panel is defective RD9000PH03DY...

Page 85: ...Controller PIN assignment is connected well Touch Cable is loose Replace Touch Cable or Touch Panel OS Can t enter OS RD9000PH060C 1 Reimage Install another working HDD test again Monitor No display L...

Page 86: ...Can the adaptor work probably after reconnecting the AC cord 3 Please contact FEC service center System Power Shut down during operation 1 Replace AC outlet 2 Replace Adaptor 3 Replace MB System No po...

Page 87: ...lace MB System Auto reboot 1 Make sure RAM is seated firmly replace RAM 2 Do HDD virus scan re image with a known clean source 3 Replace MB 4 Contact FEC Service Center System System keeps beeping whi...

Page 88: ...ase contact FEC service center LCM No working LCM cable is loose or LCM device is defective AP 2025 RD9000PH03FK FEC 240G RD9000PH03B3 Check if LCM cable is connected well Replace LCM module please co...

Page 89: ...Check Point M B IO I O board is defective M B I O is defective RH9000MB1141 FH J190M B BT I E3826 1 467G M B 1 2 BIOS F1 Check if the M B defective or I O board is connected well Replace new M B or c...

Page 90: ...2 M3 5 MO TPC3 Metal bracket for 15 Panel MO THC1 Plastic front frame with power button MO THC4 15 AUO P CAP touch panel MO PNC2 Conductive EMI for Panel MO TPC4 Touch Cable Molex51021 30cm MO PNC4 L...

Page 91: ...90 MO BC5 Cable Cover MO BC16 Side MSR Cover MO BC16 Side MSR Cover MO BC6 Aluminum die casting back cover MO BC14 CPU Pad HDD1 HDD Bracket 4 x M screw included No Storage device Included...

Page 92: ...Rubber stand ST3 RMAIOPMC1935 Aluminum die cast hinge holder ST4 RBAIOPMC1530 Left Hinge ST5 RBAIOPMC1531 Right Hinge ST6 RBAIOPMC1515 Aluminum die casting ST13 SA14E0D120nA Screws 2 M5x10 ST14 SA14E...

Page 93: ...t frame with power button 1 MO THC2 RCAIOPPM1895 Silicon ahdhesive tape kit for front frame 1 MO THC3 RD9000PH04BD AUO P CAPTouch Screen 15 with EETI Touch Controller 1 MO THC4 RJ9000LB1426 FEC LOGO S...

Page 94: ...7PM1080 Left Right foam strip for 15 LCD 2 MO TPC3 RBAIOPMC2050 Panel Bracket 2 MO TPC4 RA9000XC3325 Touch Cable Molex51021 4P PHR4P 1 MO BC1 RA9000XC3543 LVDS Cable 1 MO BC2 RA9000XC3545 PWM Cable 1...

Page 95: ...casting back cover 1 MO BC7 RA9000XC3244 VFD LCM Cable 1 MO BC8 RA9000XC3568 Switch Cable 1 MO BC9 RA9000XC3550 Speak Cable 1 MO BC10 RE9000EM1043 Speaker 8ohm 2W 40x20mm 2 MO BC11 RE9000EM14A8 EMI f...

Page 96: ...PM1050 CPU PAD 1 MO BC15 RG9000CB4282 Switch Board 1 MO BC16 RCAIOPPC1845 Plastic Monitor Side MSR Cover 2 MO BC17 RCAIOPPC1785 Plastic VFD cover with hook 1 MO BC18 SA10B0D050K0 Screw 2 M3 5 8 MO BC1...

Page 97: ...2 M3X6 4 MO BC23 SA10B0D050B0 Screw 2 M3 5 5 OT5 RH9000MB1142 FH J190 M B V1 2 BIOS F4 J1900 2GHz 1 HDD1 ASAIOP3690 HDD Bracket OT6 RD9000PH01BG 150W Adapter 12V 4Pin 1 OT1 RA9000XC1702 COM Port Cabl...

Page 98: ...IOA3 RA9000XC2933 COM Cable PHDR10P DSUB9 2 IOA4 RJ9000LB1699 I O Sticker for Type A 1 IOA5 B0050EA03A07 Pillars 4 IOB ASAIOP1620 Type B Group 12V Power USBx2 Group 1 IOB1 RBAIOPMC2110 I O bracket for...

Page 99: ...7304 Pillars 1 IOC ASAIOP1610 Type C Group USBx2 DC2 5 Group 1 IOC1 RBAIOPMC2100 I O bracket for Type C 1 IOC2 RA9000XC3551 Power Cable DC Jack2 5 MiniFit2P 1 IOC3 RA9000XC2549 I O USBx2 Cable 1 IOC4...

Page 100: ...20 I O bracket RS 232 RJ45 1 IOD2 RA9000XC2779 Cable RS232 RJ45 JST2 0 2x5P 1 IOD3 RA9000XC2933 COM Cable 2 IOD4 RA9000XC1702 COM Port Cable RJ45 to DB9M 1 IOD5 RCAIOPPM1433 I O Sticker for Type B 1 I...

Page 101: ...ble DCJack2 5 MiniFit2P 1 IOD3 RJ9000LB1698 I O Sticker Default 1 ST ASAIOP0585 PP 9635C AerMonitor Stand Group 1 ST1 RCAIOPPM1165 Rubber stand 1 ST2 RCAIOPPC1320 Plastic Pillow PL 3 V0 1 ST3 RMAIOPMC...

Page 102: ...inum die casting Stand 1 ST7 RC9000PM2271 Rubber Foot 2 ST8 RCRICHPC1280 Cable Clip 1 ST9 SA10B0D040B0 Screws 2 M3 4 1 ST10 SA10B0D080B0 Screws 2 M3 8 2 ST11 SA12B0F080B0 Screws 2 M4 8 1 ST12 SA12B0D1...

Page 103: ...Screws 2 M5 10 2 PK ASAIOP0100 PP 9635 Packing Group PK1 RI9000PK0210 Plastic Bag 55cmx65cmx0 08mm 1 PK2 RIAIOPPK1060 Outter Box 1 PK3 RIAIOPPK1070 Left EPE 1 PK4 RIAIOPPK1071 Right EPE 1 PK5 RIITLEP...

Page 104: ...103 PK6 RD9000PH1869 Silica Gel 2 PK7 RC9000PM1371 Ziplock bags 1 PK8 RC9000PM2318 Protection Mylar film for Monitor 1...

Page 105: ...cription Photo Q ty Unit MO PN SVPPLDY000B0 LED Panel Kit MO PNC1 RD9000PH03DY LCD Panel AUO 15 1024x768 1 MO PNC2 RE9000EM14A7 Conductive EMI for Panel 1 MO PNC3 RCAL97PM1070 Top Bottom foam strip fo...

Page 106: ...nit MO TH SVPPT00AU1B0 15 PCAP bezel free touch panel kit MO THC1 RCAIOPPC161p Plastic front bezel for PCAP 1 MO THC2 RCAIOPPM1895 Twin adhesive for front frame 1 MO THC3 RD9000PH04BD 15 AUO P CAP tou...

Page 107: ...MO PNC and MO TPC MO THC1 RCAIOPPC161p Plastic front bezel for PCAP 1 MO THC3 RCAIOPPM1895 Twin adhesive kit for front frame 1 MO THC4 RD9000PH04BD 15 AUO PCAP touch panel 1 MO THC5 RJ9000LB1426 FEC L...

Page 108: ...107 MO PNC3 RCAL97PM1070 Poron strip upper lower 2 MO PNC4 RCAL97PM1080 Poron strip left right 2 MO TPC3 RBAIOPMC2050 Metal bracket for 15 Panel 2 MO TPC4 RA9000XC3325 Touch Cable Molex51021 30cm 1...

Page 109: ...IOA1 RBAIOPMC2090 I O bracket for Type A 1 IOA2 RA9000XC3551 Power Cable DCJack2 5 MiniFit2P 1 IOA3 RA9000XC2933 COM Cable PHDR10P DSUB9 2 IOA4 RJ9000LB1699 I O Sticker for Type A 1 IOA5 B0050EA03A07...

Page 110: ...1 IOB5 RJ9000LB1701 I O Sticker for Type B 1 IOB6 B0135A307304 Pillars 1 IOC ASAIOP1610 Type C Group USBx2 DC2 5 Group 1 IOC1 RBAIOPMC2100 I O bracket for Type C 1 IOC2 RA9000XC3551 Power Cable DC Jac...

Page 111: ...DB9x2 RJ45 Group 1 IOD1 RBAIOPMC2520 I O bracket RS 232 RJ45 1 IOD2 RA9000XC2779 Cable RS232 RJ45 JST2 0 2x5P 1 IOD3 RA9000XC2933 COM Cable 2 IOD4 RA9000XC1702 COM Port Cable RJ45 to DB9M 1 IOD5 RCAIO...

Page 112: ...111 IOD ASAIOP1790 Non I O Group Default 1 IOD1 RBAIOPMC2060 I O bracket Default 1 IOD2 RA9000XC3551 Power Cable DCJack2 5 MiniFit2P 1 IOD3 RJ9000LB1698 I O Sticker Default 1...

Page 113: ...585 PP 9635 AerMonitor Stand Group 1 ST1 RCAIOPPM1165 Rubber stand 1 ST2 RCAIOPPC1320 Plastic Pillow PL 3 V0 1 ST3 RMAIOPMC1935 Aluminum die casting hinge holder 1 ST4 RBAIOPMC1530 Left Hinge 1 ST5 RB...

Page 114: ...ST8 RCRICHPC1280 Cable Clip 1 ST9 SA10B0D040B0 Screws 2 M3 4 1 ST10 SA10B0D080B0 Screws 2 M3 8 2 ST11 SA12B0F080B0 Screws 2 M4 8 1 ST12 SA12B0D100K0 Screws 2 M4 10 2 ST13 SA14E0D120nA Screws 2 M5 12 2...

Page 115: ...hoto Q ty Unit PK ASAIOP0100 PP 9635 Packing Group PK1 RI9000PK0210 Plastic Bag 55cmx65cmx0 08mm 1 PK2 RIAIOPPK1060 Outter Box 1 PK3 RIAIOPPK1070 Left EPE 1 PK4 RIAIOPPK1071 Right EPE 1 PK5 RIITLEPK10...

Page 116: ...115 PK7 RC9000PM1371 Ziplock bags 1 PK8 RC9000PM2318 Protection Mylar film for Monitor 1...

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