Fluid Components International LLC
ST75/ST75V Mass Flow Meter
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06EN003368 Rev. G
Warranty Repairs or Returns
FCI prepays ground transportation charges for return of freight to the customer’s door. FCI
reserves the right to return equipment by the carrier of our choice.
International freight, handling charges, duty/entry fees for return of equipment are paid by the
customer.
Non-Warranty Repairs or Returns
FCI returns repaired equipment to the customer either collect or prepaid and adds freight charges
to the customer invoice.
Return to Stock Equipment
The customer is responsible for all shipping and freight charges for equipment that is returned
to FCI stock from the customer site. These items will not be credited to customer’s account
until either all freight charges are cleared or until the customer agrees to have any freight costs
incurred by FCI deducted, along with applicable return to stock charges, from the credit invoice.
(Exceptions are made for duplicate shipments made by FCI.)
If any repair or return equipment is received at FCI, freight collect, without prior factory consent,
FCI bills the sender for these charges.
Field Service Procedures
Contact an FCI field representative to request field service.
A field service technician is dispatched to the site from either the FCI factory or one of the FCI
representative offices. After the work is complete, the technician completes a preliminary field
service report at the customer site and leaves a copy with the customer.
Following the service call, the technician completes a formal, detailed service report. The formal
report is mailed to the customer within five days of the technician’s return to the factory or office.
Field Service Rates
All field service calls are billed at the prevailing rates as listed in the FCI Price Book unless
specifically excepted by the FCI Customer Service Manager. FCI reserves the right to bill for travel
times at FCI’s discretion.
Customers are charged for shipping costs related to the transfer of equipment to and from the
job site. They are also invoiced for field service work and travel expenses by FCI’s Accounting
Department.
