FastVision FASTCAMERA Series, User Manual, Page: 31 / 32

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anti-static protective bags. Then pack the product(s) securely in the original
shipping materials, if possible, and ship to:
FastVision, LLC.
71 Spit Brook Rd., Suite 210
Nashua, NH 03060
USA
Clearly mark the outside of your package:
Attention RMA #XXX
Remember to include your return address and the name and number of the person who
should be contacted if we have questions.
14.2 Reporting Bugs
We at FastVision are continually improving our products to ensure the success of your
projects. In addition to ongoing improvements, every FastVision product is put through
extensive and varied testing. Even so, occasionally situations can come up in the fields that
were not encountered during our testing at FastVision.
If you encounter a software or hardware problem or anomaly, please contact us immediately
for assistance. If a fix is not available right away, often we can devise a work-around that
allows you to move forward with your project while we continue to work on the problem
you’ve encountered.
It is important that we are able to reproduce your error in an isolated test case. You can help
if you create a stand-alone code module that is isolated from your application and yet clearly
demonstrates the anomaly or flaw.
Describe the error that occurs with the particular code module and email the file to us at:
support@fast-vision.com
We will compile and run the module to track down the anomaly you’ve found.
If you do not have Internet access, or if it is inconvenient for you to get to access, copy the
code to a disk, describe the error, and mail the disk to Technical Support at the FastVision
address below.
If the code is small enough, you can also:
FAX the code module to us at 603-891-1881
If you are faxing the code, write everything large and legibly and remember to include your
description of the error.
When you are describing a software problem, include revision numbers of all associated
software.
For documentation errors, photocopy the passages in question, mark on the page the
number and title of the manual, and either FAX or mail the photocopy to FastVision.
Remember to include the name and telephone number of the person we should contact if we
have questions.