FAQs
Troubleshooting
HARDWARE RELATED FAQs:
4. How long should I charge the watch to be 100%?
A: Watch gets fully charged in about 1 hour.
3. Do I get an additional strap with the watch?
A: No, you don't get an additional strap with the watch.
6. Are the charger and strap covered under warranty?
A: No, the charger and strap are not covered under warranty.
2. I have misplaced my charging cable. Where can I get that?
A: You need to visit the nearest Titan Service Center and purchase it from there. This
will be based on the availability of the charger/cable at that service center.
5. What is the specification required for smartphones to connect with Fastrack
Smartwatch ?
A: Android 10 & above, IOS 13 & above.
1. I am unable to switch on the smartwatch. What should I do?
A: Scenario 1: If the smartwatch is just out of the box, then you need to charge it
until 100% charge is achieved.
Scenario 2: If you have switched off the watch from the settings option then you
need to connect it to the charger to switch on the watch.
Scenario 3: The watch charging cable might have an issue because of which it’s not
charging the watch. Hence, you may need to change your charger.
After trying the above scenarios, if the issue persists, please reach out to
18002660123 or send a mail to [email protected].
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