13
TECHNICAL SUPPORT
All products manufactured by Commtech are warranted against defective materials and workmanship for the
lifetime of the product. This warranty is available only to the original purchaser. Any product found to be
defective will, at the option of Commtech, be repaired or replaced with no charge for labor or parts not excluded
by the warranty. This warranty does not apply to any products that have been subjected to misuse, abuse, or
accident or as a result of service or modification by anyone other than Commtech. In no case shall Commtech
liability exceed the original product purchase price.
If any Commtech product is damaged such that it cannot be repaired, you can return it to Commtech for
replacement under our
Non-Repairable Replacement
policy, regardless of the cause of damage. Commtech will
replace the unit at 60% of the then-current list price.
Commtech provides extensive technical support and application suggestions. Most of the problems that occur
with the FASTCOM: 422/2-PCI can be corrected by double-checking the switch positions, your cables and your
program. We recommend that you build the loop back plug that is described in the Programming section of this
manual. With that plug, you can quickly isolate the problem to the board, cables, or software.
If you still have unresolved questions, use the following procedure to get technical support:
1.
Call our Technical Support Staff at (316) 636-1131. They are on duty from 9:00 AM to 5:00 PM Central
Time.
If you purchased your board from Kontron America, please call their 7-24 technical support line at 1-800-
480-0044.
2.
Ask for technical support for the FASTCOM: 422/2-PCI. Be ready to describe the problem, your computer
system, your application, and your software.
3.
If necessary, our staff will give you an RMA number (Return Material Authorization). Use this number on
the mailing label and in all references to your board. Put the board back in its static bag and in its box.
Ship the board back to us as directed.
4.
If you prefer, you may FAX a description of the problem to us at (316) 636-1163, or we can be reached on
the Internet at “
http://www.commtech-fastcom.com
” or by email at "
Kontron America can be reached by telephone at (800) 480-0044 or on the web at
“
http://www.kontron.com/support/index.cfm
”.