Maintenance/Warranty Period. If the FARO Focus Premium or the Software is found by FARO, acting
reasonably, to be defective, and if the defect is acknowledged by FARO to be the result of FARO’s
faulty material or workmanship, the FARO Focus Premium will be repaired or adjusted to the extent
found by FARO to be necessary or at the option of FARO, replaced with a new FARO Focus Premium or
parts thereof at no cost to the Purchaser.
4.05 Claims under the Warranties shall be made by delivering written notice to FARO of the defect in
the System, the FARO Focus Premium. Within a reasonable time of receipt of such notice, FARO shall
have the System and FARO Focus Premium diagnosed by its service personnel, and
maintenance/warranty service will be provided at no cost to the Purchaser if the System and FARO Focus
Premium is found by FARO to be defective within the meaning of this Section.
(If, in the reasonable opinion of FARO after diagnosis of the system and the FARO Focus Premium are
not defective, the Purchaser shall pay the cost of service, which shall be the amount that FARO would
otherwise charge for an evaluation under a non-warranty service evaluation.
4.06 The Warranties do not apply to:
a) Any defects in any component of a System where, if in the reasonable opinion of FARO, the
FARO Focus Premium, Software or System has been improperly stored, installed, operated, or
maintained, or if Purchaser has permitted unauthorized modifications, additions, adjustments, and/or
repair to any hard drive structure or content, or any other part of the System, or which might affect
the System, or defects caused or repairs required as a result of causes external to FARO workmanship
or the materials used by FARO. As used herein, "unauthorized" means that which has not been
approved and permitted by FARO.
b) The Warranties shall not cover replacement of expendable items, including, but not limited to,
fuses, diskettes, printer paper, printer ink, printing heads, disk cleaning materials, or similar items.
c) The Warranties shall not cover minor preventive and corrective maintenance, including, but not
limited to, replacement of fuses, disk drive head cleaning, fan filter cleaning and system clock battery
replacement.
d) Any equipment or its components which was sold or transferred to any party other than the
original Purchaser without the expressed written consent of FARO.
4.07 Factory Repairs
a) IF SYSTEM IS UNDER MAINTANENCE/WARRANTY: The Purchaser agrees to ship the
Product to FARO in the original packing containers. FARO will return the repaired or replacement
Product. FARO will incur the expense of the needed part and all return shipping charges to the
Purchaser. FARO may authorize the manufacturer of a component of the Product to perform the
service.
b) IF SYSTEM IS UNDER PREMIUM SERVICE PLAN: When practical and subject to availability,
FARO will make available to the Purchaser substitute component parts or FARO Focus Premium’s
("Temporary Replacements") while corresponding parts of the Purchaser’s system or FARO Focus
Premium are undergoing repair at FARO’s factory. Shipping charges for these "Temporary
Replacement" parts or FARO Focus Premium’s will be the responsibility of FARO.
c) IF SYSTEM IS NOT UNDER MAINTANENCE/WARRANTY: The Purchaser is responsible for
the cost of the replacement part or software, and all shipping charges. All charges shall be estimated
and prepaid prior to commencement of repairs.
d) Replacement parts used for repair may be new, refurbished, or contain refurbished materials.
FARO
®
Focus Premium Laser Scanner User Manual
Appendix B: Purchase Conditions
FARO Focus Premium (March 2022)
Page 146 of 157
