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FARGO electronics HDP820, Service Manual

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FARGO electronics HDP820 Service Manual Download Page 308

RESTRICTED USE ONLY

 

Fargo Electronics, Inc.

 

HDP 800 Series Card Printer/Encoders Service Manual (Rev. 5.0) 

473

Updating the Main Firmware (continued) 

Step Procedure 

8

Wait:

  The Firmware update will now take a few minutes.  

Check the Printer's LCD for the status. (

Note:

  When the update is complete, the 

LCD will indicate if the update was successful.)  

9

If the Upgrade Successful is displayed, click on 

Exit

 on the 

Sending Update to 

Printer 

dialog screen.  

10 

Press the Printer's 

Exit

 button.  

11 

When prompted, turn the Printer power OFF for a few seconds and then back 
ON to complete the update process. (

Note:

  As the Printer restarts, you will see 

the new Firmware version appear on the LCD.)  

12 

a.  If the upgrade was not successful, the LCD will either display 

Upgrade 

Failed or Upgrade Firmware Now

 on boot up.  

b.  If you receive this message, try updating the Firmware again. 

Summary of Contents for HDP820

Page 1: ...inter Encoders Service Manual Rev 5 0 HDP820 Dual Sided Card Printer Encoders HDP820 LC Dual Sided Card Printer Encoders HDP825 Dual Sided Card Printer Encoders HDP825 LC Dual Sided Card Printer Encoders Part Number L000307 ...

Page 2: ...nal and international standards requirements guidelines and models for our technical training and user documentation At all times the Copyright Protection Notice for each document was adhered to within our FARGO documentation process This reference to other documents does not imply that FARGO is an ISO certified company at this time ANSI ISO ASQ Q9001 2000 American National Standard sub title Qual...

Page 3: ...ers Card Capacity Accepted Card Size Encoding Modules Lamination Module HDP820 Dual Sided Card Printer Encoders 1 250 CR 80 CR 90 CR 100 Optional Optional HDP820 LC Dual Sided Card Printer Encoders 1 250 CR 80 CR 90 CR 100 Optional Included HDP825 Dual Sided Card Printer Encoders 2 200 CR 80 Optional Optional HDP825 LC Dual Sided Card Printer Encoders 2 200 CR 80 Optional Included ...

Page 4: ...in concise correlative tables Table of Contents hyper linked You can use the Table of Contents to quickly locate an error message a procedure the index or an appendix Troubleshooting Replacement Removal Diagnostic and Navigation Procedures in hyper linked Sections You can go directly to Specifications General Troubleshooting Printer Adjustments Parts Replacement Printer Packing Board Level Diagnos...

Page 5: ...nsitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Dischar...

Page 6: ...16 Encoding TOF 35 Flipper Table 5 Print Stepper 17 Flipper Home 36 Encoding Module 6 Lamination Headlift 18 Card TOF 37 Encoding Feed Roller 7 Film Supply 19 Lower Film 38 Card Feed Roller 8 Film Take Up 20 Film Take Up Encoder 39 Card Feed Roller 9 Ribbon Supply 21 Thermocouple 40 Platen Roller 10 Ribbon Take Up 22 Film Supply Encoder 41 Flattener Roller 11 Print Headlift 23 Upper Film 42 Card F...

Page 7: ...ple to help maintain the desired temp 3 The Ribbon Drives turn ON and move until the correct panel is found by the Print Ribbon Sensor array 5 reflective All stop Note The Print Ribbon Encoder is active during this step 4 The Film Ribbon Drive turns ON until the Film is positioned with the Film alignment Sensor All stop Note The Film Ribbon Encoder is active during this step 5 The Headlift Motor e...

Page 8: ...n Sensor finds the next panel All Motors stop Note The Ribbon Encoder is active during this step 10 The Film ribbon drive turns ON until the images portion of the Film is positioned before the Printhead using the Film Alignment Sensor All stop Note The Ribbon Encoder is active during this step 11 The Headlift Motor engages moving printhead down until the Headlift Sensor is activated All stop 12 Ri...

Page 9: ...ich will cause the Card Input Motor to stop The Stepper will continue to run a certain number of steps to position the card on the Flipper Table All stop Card Low Sensor will check for cards in Input Hopper 20 Stepper will turn ON causing the Flipper to turn to the magnetic angular position The Flag Sensor and counted steps are used to determine the angular position All stop 21 Stepper will engage...

Page 10: ...iven by the card Sensor All stop Note The Ribbon Encoder is active during this step 29 The Headlift Motor turns on to raise the hot Roller stopping when the Headlift Sensor is activated 30 The Ribbon Drive and Stepper turn ON for a given number of clicks based on ribbon encoder until the ribbon is released 31 The Stepper turns ON to move the card through the flattening section and into the output ...

Page 11: ... two panels from supply advances until the Print Film Sensor senses 2 marks on the Film 7 The Transfer Ribbon advances forward one panel onto take up advances until the Transfer Film Sensor senses 1 mark on the Film 8 The Transfer Ribbon advances forward one panel from supply advances until the Print Film Sensor senses 1 mark on the Film 9 The Transfer Ribbon advances forward one panel onto take u...

Page 12: ...lipper Table 2 The card is fed to the Card Position Sensor 3 The Lamination Ribbon Motor begins cycling until the Upper Lamination Sensor detects the mark 4 The Card Feed Motor activates to center the card on the Platen Roller 5 The Lamination Roller Lift Motor cycles until the Lamination Roller Lift Sensor detects state change Continued on the next page Lamination Top Cover Securing Latches Lamin...

Page 13: ...the Lamination Roller Lift Sensor detects state change 8 The card is fed back to the Flipper Table 9 The Flipper Table Clutch engages 10 The Flipper Table Motor activates until the Card is inverted based on the Flipper offset setting 11 The Flipper Table Clutch disengages 12 The card is fed off the Flipper Table 13 The Flipper Table Clutch engages 14 The Flipper Table Motor activates until the Fli...

Page 14: ...e Boot up Sequence Step Process 1 The Lamination Headlift turns until the head up position is returned from Headlift Sensor 2 The Lamination Ribbon Motor activates to determine the presence of a roll of lamination 3 The Lamination Flipper table homes itself 4 The Card Sensor checks for the presence of a card and ejects it if found ...

Page 15: ...__ 42 Reviewing the Rejection Card Hopper and Card Output Hopper _______________ 43 Reviewing the Module and Printer interaction _____________________________ 44 Reviewing the Module and LCD Display interaction ________________________ 45 Reviewing the Module s Programmed Default Temperature __________________ 46 Reviewing the Laminator Temperature Adjustment _________________________ 47 Reviewing...

Page 16: ...Resolving the Unknown Ribbon Type Error Message _______________________ 88 Resolving the Headlift Error Message____________________________________ 88 Resolving the Printer pausing between Panels problem ______________________ 89 Resolving the Printhead Temp Error Message______________________________ 90 Resolving the Printer Open Error Message ________________________________ 90 Transfer Process ...

Page 17: ...Adjusting the Card Flattener __________________________________________ 143 Adjusting the Card Guide Rail_________________________________________ 145 Adjusting the Internal Card Guide______________________________________ 149 Attaching the Card Lamination Module _________________________________ 152 Section 4 Printer Adjustments __________________________________________ 164 Safety Messages revie...

Page 18: ..._______________ 215 Selecting the Print YMC under the K and Print K Only options_______________ 216 Using the Magnetic Encoding tab ________________________________________ 218 Using the Encoding Mode option ______________________________________ 219 Encoding the Mode Coercivity Magnetic Track Selection ___________________ 221 Reviewing the Magnetic Track Options _________________________________ ...

Page 19: ...________ 272 Cover Removal Procedures _____________________________________________ 273 Removing the Print Station cover 840361 ______________________________ 273 Removing the Front Transfer Cover 840362 _____________________________ 274 Removing the Mid Pulley Cover D840166 ______________________________ 275 Removing the Base Module cover 840363 ______________________________ 276 Removing the Car...

Page 20: ... 339 Replacing the Stepper Motor Assembly D841045 ________________________ 340 Replacing the Pinch Roller Spring Plate Front Input Side D840865 __________ 341 Replacing the Pinch Roller Spring Plate Front Output Side D840865 _________ 342 Replacing the Pinch Roller Spring Plate Back Input Side D840865 __________ 343 Replacing the Pinch Roller Spring Plate Back Output Side D840865 _________ 344 Rep...

Page 21: ...ensor 820593 _______________ 382 Replacing the Lamination Module Overlaminate Sensor D870241 ___________ 383 Replacing the Lamination Module Hopper Sensor Assembly D870228 _______ 384 Replacing the Lamination Module Platen Motor D870218 _________________ 386 Replacing the Lamination Module Flipper Table Motor D870217 ___________ 388 Replacing the HDP820 LC HDP825 LC Lamination Lid Hinge Bracket __...

Page 22: ...ion _____________________________ 466 Adjusting the Lamination Temperature Setting____________________________ 466 Show the Error Count _______________________________________________ 466 Using the Show Card Count option _____________________________________ 467 System Upgrade Firmware Upgrade ___________________________________ 467 Section 10 Firmware Updates______________________________________...

Page 23: ...Electronics Inc HDP 800 Series Card Printer Encoders Service Manual Rev 5 0 9 Appendix B Technical Updates _________________________________________ 535 Appendix C Miscellaneous _____________________________________________ 535 ...

Page 24: ...ns for the HDP 800 Series Card Printer Encoders Reviewing the HDP800 Series Printers Overview table HDP800 Series Input Hoppers Card Capacity Accepted Card Size Encoding Modules Lamination Module HDP820 Dual Sided Card Printer Encoders 1 250 CR 80 CR 90 CR 100 Optional Optional HDP820 LC Dual Sided Card Printer Encoders 1 250 CR 80 CR 90 CR 100 Optional Included HDP825 Dual Sided Card Printer Enco...

Page 25: ...ed to take whatever steps are necessary to correct the interference ITS EMC The Card Printer has been tested and complies with EN55022 Class B 1995 and EN82082 1 1997 standards for EMI emissions Note Based on the above testing the Printer manufacturer certifies that the Card Printer complies with all current EMC directives of the European Community and has placed the CE mark on the Card Printer Li...

Page 26: ... 778mm 30 mil maximum for CR 100 size cards 030 to 040 762mm to 1 02mm if laminating with HDP800 Series LC thicker cards are allowed to pass through the Lamination Module if you choose to print only Accepted Electronic Card types HID Proximity Cards MIFARE Contactless Smart Cards and Contact Smart Cards Accepted Card Compositions ABS PVC PET and PETG Colors Up to 16 7 million colors and 256 shades...

Page 27: ...be used with special order Weigand ASCII Converter Fargo Certified Supplies Fargo Card Printer Encoders require highly specialized media to function properly To maximize printed card quality and durability printhead life and printer encoder reliability use only Fargo Certified Supplies Fargo warranties are void where not prohibited by law when non Fargo Certified Supplies are used HDP Film Options...

Page 28: ...r Card Capacity 100 cards 030 762mm 250 cards with optional Card Output Stacker Overlaminate Options HDP800 Series LC only All overlaminates are available in either clear holographic globe design or custom holographic design They can also be optimized for use with smart cards and Magnetic Stripes PolyGuard available in CR 80 CR 90 and CR 100 patch sizes Here are the options Thermal Transfer Overla...

Page 29: ... seconds per card 112 cards per hour YMC with transfer 38 seconds per card 94 cards per hour YMCK with transfer 66 seconds per card 54 cards per hour YMCKK with transfer 40 seconds per card 90 cards per hour YMCK Lamination 72 seconds per card 50 cards per hour YMCKK Lamination Resolution 300 dpi 11 8 dots mm Software Drivers Windows 95 98 ME NT 2000 XP Supply Voltage 100 to 240 VAC 3 75A Supply F...

Page 30: ...e process colors yellow magenta and cyan YMC along the entire length of the Print Ribbon Panels The Printer always prints the yellow Panel first followed by the magenta Panel and the cyan Panel Printhead As the Print Ribbon passes beneath the Printhead hundreds of thermal elements within the Printhead heat the dyes on the ribbon Note When these dyes are heated they vaporize and diffuse into the su...

Page 31: ...re transferred and fused to the surface of the card Note This produces very durable saturated printing Access Card Slot If using the Printer s optional SmartGuard Security Feature this is the slot in which a SmartGuard Access Card is inserted Card Input Hopper Load blank cards into this hopper Card Output Hopper Stores printed cards Card Lamination Module Works in conjunction with the Printer to a...

Page 32: ...nents Access Card Slot to Parallel Interface Port continued Component Description Card Output Guide If the Printer is equipped with an optional Card Output Stacker adjust the stacker s Card Output Guide to the proper card size prior to printing as shown below Note This will ensure consistent card ejecting and stacking ...

Page 33: ...ervice Manual Rev 5 0 19 Printer Components Access Card Slot to Parallel Interface Port continued Component Description Film Tension Knobs Allows you to manually tighten the HDP film after loading or whenever the Transfer Station is opened as shown below Continued on the next page ...

Page 34: ...rent status of the Printer LED Light Indicates the Printer ON OFF pause and error conditions Print Station Prints images onto the HDP film Printhead The component of the Print Station that actually does the printing This component is fragile and must not be bumped or touched with anything other than a cleaning pen Softkey Buttons Current function is displayed above the button and will change depen...

Page 35: ...cess Card Slot to Parallel Interface Port continued Component Description Scroll Buttons Used to scroll through menus and sub menus and to adjust certain menu options Transfer Station Transfers printed images and the HDP film to blank cards Unlock Release Lever to open Print and Transfer Stations Print Station Transfer Station ...

Page 36: ...tion Card Thickness Adjustment Knob Adjusts the Printer to feed varying card thicknesses Card Cleaning Assembly Automatically cleans cards for higher print quality Note Clean this assembly after every 250 cards or as needed Power Switch Turns the Printer power ON and OFF Power Port Connect to the included power cord Parallel Interface Port Connect to a Windows PC with a parallel cable See below ...

Page 37: ...l Rev 5 0 23 Printer Components Access Card Slot to Parallel Interface Port continued Component Description Release Lever Locks and unlocks the Print and Transfer Stations so they can be opened and closed Note This lever must be in its locked position in order for the Printer to begin printing ...

Page 38: ...ss Card Slot to Parallel Interface Port continued Refer to the previous table LCD Display LED Light Softkey Buttons Card Cleaning Assembly Card Input Hopper Card Thickness Adjustment Knob Front Access Door Card Output Hopper Print Station Release Lever Transfer Station Film Tension Knobs Printhead Access Card Slot Scroll Buttons ...

Page 39: ...s appearing above them This function will change according to the Printer s current mode of operation Press the corresponding softkey button under the choice you want to select If no word appears above a particular button this indicates it has no function in that particular mode of operation The Printer also has another type of button on its control pad called scroll buttons These buttons are loca...

Page 40: ...between moving the Print Side Card Rollers or the Input Side Card Rollers This is helpful when cleaning the Printer or if clearing jammed media In any of these screens the Printer will always display the Menu option above the center softkey button Press this button to access the Printer s menu options Note The Menu option is available only in the Ready Printer Open screens If the Printer is equipp...

Page 41: ...f you are using a Printer with an optional built in Encoding Module PRT Indicates the Print Station is printing onto the HDP film TFR Indicates the Transfer Station is transferring an image to a blank card LAM indicates the Lamination Station is applying an overlaminate to a card appears only if using a Printer equipped with the optional Card Lamination Module See Section 3 Card Lamination Module ...

Page 42: ...ard is left within the Printer after a print job is canceled it will automatically be ejected The Pause button Use this button to pause the Printer at any time during operation Note the Printer will always finish its current task before pausing When the Printer is paused the LED Light will flash and the Pause softkey button will change to Resume Press Resume to continue Printer operation The LED L...

Page 43: ...ll bring up the help screen explaining the nature of the error and how to correct it If necessary use the scroll buttons to scroll down the paragraph of help text Press Quit when you are done reading Once the error is corrected resume operation or reset the Printer according to how you were instructed in the help screen The second type of prompt is called an Attention screen Note This screen will ...

Page 44: ...ch a SmartGuard Access Card is inserted if you are using the Printer s SmartGuard Security Feature Note This unique feature prevents the Printer from operating unless a custom access card is inserted To use the SmartGuard feature refer to the instructions included with it for information on how to enable and use this security feature To avoid using the SmartGuard feature do not insert an access ca...

Page 45: ...ta from the computer This section describes the pin assignments and signal specifications for this port The Centronics type parallel interface is a widely used Printer interface due to its standardization throughout the PC industry The Printer s parallel interface connector is a standard 36 pin Amp type with two metal wire retaining clips and is ECP Extended Capabilities Port compatible Note It ma...

Page 46: ...ion and the resin thermal transfer print methods each provide their own unique benefits Print Ribbons are available in dye sublimation only and combination dye sublimation resin versions To make it easier to remember which Print Ribbons are which a letter code has been developed to indicate the type of ribbon Panels found on each ribbon This letter code is as follows Dye Sublimation Yellow Panel D...

Page 47: ...R 80 to CR 100 sized cards Card Design The Printer will print onto any card with a clean level and polished PVC surface Card Surface Suitable cards must have a polished PVC surface free of fingerprints dust or any other types of embedded contaminants UltraCard stock Due to the importance of using high quality blank cards a factory approved card stock called UltraCard is available and recommended f...

Page 48: ...is where cards are initially loaded for printing The Printer s hopper provides a large door that opens up wide to make card loading simple and closes securely to help protect the card stock Note The Printer will hold a maximum of 250 cards HDP820 820 LC in its one 1 Card Input Hopper based on a standard 30 mil card thickness See the Technical Specification Load 250 cards into the one 1 Card Input ...

Page 49: ...per is where cards are initially loaded for printing Your printer s hopper provides a large door that opens widely to make card loading simple and closes securely to help protect your card stock The printer will hold a maximum of 200 cards HDP825 825 LC has two Card Input Hoppers load 100 cards per Hopper based on a standard 30 mil card thickness Load 100 cards in each of the two 2 Card Input Hopp...

Page 50: ...ful if you need to keep the printed cards in a specific order such as when printing cards with a serialized number The Card Output Stacker also holds a maximum of 250 30 mil cards When the Card Output Stacker reaches this maximum capacity the Printer will pause operation and the LCD will alert you by displaying OUTPUT HOPPER FULL Note To make sure the cards remain neatly stacked in the Card Output...

Page 51: ...justed the new temperature settings will be sent down with the next print job along with the rest of the Printer Driver information New Temperature Setting Before printing begins the laminator will automatically adjust itself to the new temperature setting Note This new temperature setting will remain programmed within the Printer until it is once again changed within the Printer Driver or until t...

Page 52: ...ratures exceeding 350 F 175 C Use extreme caution when operating the Laminator Never touch the Lamination Roller unless the Printer has been turned off for at least 20 to 30 minutes Select Printer models support the attachment of an optional Card Lamination Module This Module can be ordered pre installed on your Printer from the factory or can be ordered separately as a field upgradeable Module ...

Page 53: ...card path See the Opening the Card Lamination Module procedure in Section 3 page 137 Lamination Station Transfers overlaminates onto cards via its heated Lamination roller The Lamination Station must be closed in order for the Printer to begin laminating See the Loading the Overlaminate procedure in Section 3 page 140 Lamination Top Cover Securing Latches Lamination Station Lamination LED Light Ca...

Page 54: ...isplay to help communicate the Printer s current status The following explains how to interpret the LED Light Off Indicates the Printer and Lamination Module power is OFF Solid Green light Indicates the Card Lamination Module is ready for operation Slow Flashing Green light Indicates the Lamination Module s pause button was pushed and that the Lamination Module is paused This also occurs when the ...

Page 55: ...per Note With the Lamination Module s Transfer Station open this button can also be used to manually rotate the feed rollers forward This is helpful when cleaning the rollers or if clearing jammed media If you are printing and laminating simultaneously and you would like to cancel both the print and Lamination jobs press the Printer s CANCEL softkey button Note This will cancel all jobs in the Pri...

Page 56: ...he Lamination Module during normal operation Note The Lamination Module will always finish its current task before pausing If this button is pressed while a card is being laminated the Lamination Module will pause only after the current card has finished laminating and the Lamination Module has reached a safe stopping point If the Printer is paused the LED Light will flash slowly and will return t...

Page 57: ...er after a print job is canceled or the Printer restarted See the Using the Lamination tab only with the Card Lamination Module in Section 5 page 238 Card Output Hopper Stores up to 100 printed cards 30 mil cards a When the hopper has reached its maximum capacity of cards note that the operation pauses and an Output Hopper Full message appears on the Printer s LCD Display b Remove the stack of car...

Page 58: ...ty and security The Lamination Module features its own LED indicator light and control buttons so it can conveniently be operated separately from the Printer Note This means that when printing a batch of cards for example the Printer can be encoding and printing one card while the Lamination Module laminates another card for maximum efficiency In fact you can even open the Lamination Module to rep...

Page 59: ... If a Lamination error does occur the Lamination Module s LED will flash and an attention level message will appear on the Printer s LCD Display Note Since it is an ATTENTION level message it will not interrupt printing a Correct the error b Press OK to clear the LCD s ATTENTION message c Press the Lamination Module s Resume button to resume operation or its Cancel button to cancel the current Lam...

Page 60: ... This will alternate with LAM Temp current target which shows the current temperature of the Lamination Roller and the target temperature it is trying to reach Note This indicates that the Lamination roller is heating to its preset temperature Initial Heating Process The initial heating process will generally take about 3 to 4 minutes Note The LCD Display will read Laminator Warming or Laminator C...

Page 61: ...cally adjust itself to the new temperature setting Note This new temperature setting will remain programmed within the Printer until it is once again changed within the Printer Driver or until the Printer is turned OFF Automatic Reset Whenever the Printer is turned OFF the laminator will automatically reset itself and return to its default temperature the next time the Printer is turned ON Note Pr...

Page 62: ...scription Cross Reference Thermal Transfer Film and PolyGuard Overlaminates The Card Lamination Module will accept either a Thermal Transfer Film overlaminate or a Polyester Patch Overlaminate called PolyGuard Thermal Transfer Film The Thermal Transfer Film overlaminate is a relatively thin material which covers a card Edge to Edge and provides a medium level of card durability and security PolyGu...

Page 63: ...R 80 and CR 90 card sizes but is not recommended for CR 100 cards See the Loading the Overlaminate procedure in Section 3 page 140 Reviewing the Overlaminate Design Term Description Cross Reference Design Both PolyGuard and the Thermal Transfer Film overlaminates are available in either a clear or generic secure holographic type design Note Custom holographic type overlaminates are also available ...

Page 64: ...te These tables display the LCD messages in alphabetical order If the LCD message is communicating an error or requires an action these tables will also offer a solution to what should be done Reviewing LCD Messages Message Cause Solution Add Cards Indicates there is not an adequate supply of cards in the Card Input Hopper Add cards to the input hopper and press Resume to continue printing Alignin...

Page 65: ...t an adequate supply of cards in the Card Input Hopper Add cards to the input hopper and press Resume to continue printing Data Input The print data sent to the Printer is corrupt or has been interrupted See Communication Errors in Section 2 page 60 Data Timeout The print data sent to the Printer is corrupt or has been interrupted See Communication Errors in Section 2 page 60 Door Lever Unlocked Y...

Page 66: ... errors procedure in Section 2 page 93 Film Out The HDP Film has run out Install new Film and press RESUME to continue If this appears as an error see the the Resolving the Film Sensor errors procedure in Section 2 page 93 Film Sensing The Printer was unable to sense the HDP Film properly while printing If this appears as an error see the the Resolving the Film Sensor errors procedure in Section 2...

Page 67: ...o raise or lower the Printhead See the Resolving the Headlift Error Message in Section 2 page 88 Head Resistance Error Please enter a value for head resistance in the LCD Printer Setup menu See the Setting the Printhead Resistance procedure in Section 9 page 459 Head Voltage Error A hardware fault has prevented setting the correct Printhead voltage See the Resolving the Printhead Temp Error Messag...

Page 68: ...n 2 page 76 No MAG Encoder You are trying to send encoding data but the Printer is not configured with this Encoder type See the Resolving the No Magnetic Encoder Error Message procedure in Section 2 page 76 No Prox Encoder You are trying to send encoding data but the Printer is not configured with this Encoder type See the Resolving the No Prox Encoder Error Message procedure in Section 2 page 83...

Page 69: ...ibbon will soon run out Pause the current print job and replace the ribbon Print Ribbon Out The print ribbon has run out See Resolving the Print Ribbon Out Error Message in Section 2 page 87 Print Timeout The Printer was unable to complete the print process See Communication Errors in Section 2 page 60 Printer Open You are trying to print with the Print and or Transfer Station open See the Resolvi...

Page 70: ...age procedure in Section 2 page 132 Temperature Timeout The Transfer Roller is unable to reach the optimum temperature See Resolving the Temperature Timeout Error Message procedure in Section 2 page 99 Testing Memory Indicates the Printer s memory is being tested See Printer Components LCD and Softkey Control Pad in Section 1 page 25 Transfer Cooling The Printer s Transfer Roller is cooling to the...

Page 71: ...m Firmware MUST be updated See the Updating the Printer s Firmware procedure in Section 8 page 471 Unknown Ribbon Type The Printer does not recognize the print ribbon that is installed in the Printer See the Resolving the Unknown Ribbon Type Error Message procedure in Section 2 page 88 Upgrade Failed The Printer was unable to complete a Firmware upgrade See the Updating the Printer s Firmware proc...

Page 72: ...ing to print without the SmartGuard Access Card inserted Insert a valid SmartGuard Access Card Insert New Card To duplicate the SmartGuard Access Card remove the valid access card and insert a blank access card Press the Copy button to complete duplication or press Cancel to cancel duplication Invalid Access Card The SmartGuard Access Card is invalid or is inserted backwards or up side down Insert...

Page 73: ... disabled Indicates that you no longer need to insert an access card to operate the Printer Press the OK button to continue SmartGuard Enabled Indicates that all data has successfully been encoded onto the SmartGuard Access Card The SmartGuard Security Feature now protects the Printer From now on you must insert a valid access card to operate the Printer Press the OK button to continue Writing Acc...

Page 74: ...installation of the Printer Driver a Close the software program and check the Printer Driver b Reboot the computer c Make sure the Printer Driver is installed correctly Note Especially if an obsolete Driver was recently removed d Be sure the correct setup options within the Printer Driver are selected e Confirm that the Driver is current by checking at www fargo com 3 Verify the use of an inadequa...

Page 75: ...scribed in the Printing a Test Image procedure in Section 8 page 132 to verify that the Printer itself is functioning properly b Print the Windows test page that is located in the General tab of the Driver c Use WordPad a Windows 95 98 ME NT 2000 XP word processing program in the Accessories Program Group Open the program and type This is a Test Select File Page Setup and click on the Printer butt...

Page 76: ...led TEMP Once found clear out the contents of the folders Use a disk cleanup utility such as Disk Cleanup found in the System Tools folder of the Start menu or use a third party application If using Windows 98Se ME 2000 XP run the system utility Disk Defragmenter found in the Accessories folder of the Start Menu 8 Printing from a network Note Some network configurations can cause communications is...

Page 77: ... the Printer c If needed replace the switch box dongle key or other peripheral once it is determined that the cause of the interference is not the switch box or peripheral d Alternative Add a second parallel port into the computer if a second Printer is required 2 Ensure that the proper procedure is being used a Be sure to follow the instructions on the attached HDP Firmware Upgrade Guide to insur...

Page 78: ...program b Click on File in the menu and select the Open option c Then point this window to the directory of where the latest HDP Firmware is located on the PC This Firmware file will always have a s19 extension d Once the Firmware file is selected the HDP needs to be restarted into SYSTEM UPGRADE mode At the PRINTER READY screen select the menu option Then press the DOWN arrow until the brackets a...

Page 79: ...ame time or cards are not feeding properly Step Procedure 1 Remove the stack of cards Note Ensure that the cards are not sticking together Manually separate them if needed Caution Do not touch the surface of the card because dirt or oil from the hands can damage card quality 2 Slide the left wall of the Input Hopper to the proper location Note The wall of the card hopper should be within 030 75mm ...

Page 80: ...at Card Thickness Adjustment Knob is properly set to ensure that the Printer feeds in only one card at a time a Open the Front Access Door b Locate the Card Thickness Adjustment Knob c Adjust this knob to the setting that matches the card thickness For fine scale changes see the Fine Tuning the Card Separator Adjustment Assembly D840995 procedure in Section 3 page 165 Continued on the next page 60...

Page 81: ...slide the card between the rollers until all dust particles are removed f Flip over the Cleaning Card to clean both the top and bottom Cleaning Rollers Note Alternatively placing the assembly under lukewarm water may clean the Cleaning Roller g Once cleaned replace the Cleaning Roller Assembly and close the Front Access Door Caution Ensure that the Cleaning Roller Assembly is completely dry before...

Page 82: ...er power ON and the top covers open throughout this procedure Note The card cleaning cartridge can also remain within the Printer during this cleaning process c Use a cleaning card from the Printer Cleaning Kit and remove its adhesive backing paper d Insert the cleaning card into the Exception Card Slot until the card stops Verify that the longest non adhesive end of the cleaning card enters the P...

Page 83: ...d then push the Card Thickness Lever up or down to the appropriate setting b with any of the Card Thickness settings move the slide slightly toward a higher setting until the cards begin feeding if the Printer seems unable to feed cards at the selected setting c Move the slide slightly toward a lower setting if the Printer seems to double feed cards Note The card thickness slide is adjustable to a...

Page 84: ...the cards are loaded properly in the Input Hopper a Load the cards into the Printer by inserting them straight into the hopper and setting them on the feed Roller 5 Verify that the Hopper Lift A000124 is operational a Reset Power to the Printer b Open the Card Hopper Door and watch to verify that the Hopper Cycles on startup c If the Hopper does not cycle on startup remove the top cover and verify...

Page 85: ...ructing the card as it travels through the Printer Resolving the jammed Cards on the Flipper Table Step Procedure 1 Clear the jammed card a Open the Print and Transfer Station b Use the arrows on the LCD panel to move the card forward or backward to free the card 2 Inspect the Card Feed Roller Motors for proper operation a Leave the power ON and open the Print and Transfer Stations b Press the FOR...

Page 86: ... menu on the LCD display b Without making any adjustment press the Select button Note This should cause the Flipper Table to attempt to home itself If this is not the case continue to Step 3 below 3 Test the Flipper Home Sensor 140407 a Remove the screws from the rear cover b Tilt the back cover outwards from the Printer c Using a Digital Voltmeter connect the negative lead to its ground d Connect...

Page 87: ... hold the card in place when rotating the Flipper Table perpendicular to the card feed path c If the card falls off the Flipper Table when rotated flip the Flipper Table over and inspect the U Shaped Spring 810480 that holds the white tensioning roller in place d Either replace the U shaped Spring or remove and attempt to bend the arms of the Spring down to provide more tension 3 Verify Card Thick...

Page 88: ... cancel all jobs within the Printer s memory In this case you must also cancel and resend the print job from the computer Note For best results cancel the job from the computer first and then press the Printer s CANCEL button 4 If the Printer is equipped with the Card Lamination Module and a card is jammed in this area open the Lamination Module s Top Cover and Lamination Station Push the Module s...

Page 89: ...s found in the Lam Station continue to Step 2 2 Test the TOF Sensor Note If the Printer has begun laminating the card and then jams it may be possible that the centering of the Lamination of the card has caused the jam a Inspect the card and determine if the Lamination is centered on the card b If the Lamination is hanging off the leading or trailing edge of the card see the Resolving the Card Lam...

Page 90: ...amination Board is bad a Replace the Lamination Board See the Replacing the Lamination Board 140402 procedure in Section 5 page 368 b See if the error repeats itself Resolving the No Magnetic Encoder Error Message Symptom The Printer is receiving encoding data but the Printer is not configured with this Encoder type Step Procedure 1 Verify if the LCD Setting is incorrect a Press Select on the LCD ...

Page 91: ...the back of the Printer 2 Check the Magnetic Offset Setting a Press Menu on the LCD b Select Setup Printer Scroll down to Encoder Settings c Select Magnetic TOF d Verify that the current value matches the default value listed on the back of the Printer 3 Verify the Driver Settings a Ensure that the coercivity setting in the Driver corresponds to the type of cards that are being used High Coercivit...

Page 92: ...o move the card through the Encoder 3 Ensure that the cards are feeding into the Encoding Module properly a Reset power on the Printer to clear any error messages b Open the Front Access Door c Select the Menu from the LCD d Select the Print Test Image from the menu e Select the Magnetic Test from the menu f A card is then fed from the input hopper onto the Flipper Table and rotated into the Encod...

Page 93: ...essing program in the Accessories Program Group a Open the program and type 1 JULIEANDERSON 1234567890 b Select File Page Setup and click on the Printer button c Ensure that the HDP800 Series Card Printer is selected and click OK d Change all the margin settings to zero 0 and click OK e Select File Print on the Menu Bar f Go to File on Menu Bar and select Print Note The Printer should then feed a ...

Page 94: ...tion 3 page 227 2 Use WordPad a Windows 95 98 ME NT 2000 XP word processing program in the Accessories Program Group a Open the program and type 1 JULIEANDERSON 1234567890 b Select File Page Setup and click on the Printer button c Ensure that the HDP800 Series Card Printer is selected and click OK d Change all the margin settings to zero 0 and click OK e Select File Print on the Menu Bar f Go to F...

Page 95: ...r Symptom The Job Mismatch error is displayed on the LCD while running a batch print job with E card Encoding Step Procedure 1 Cancel the current print job 2 Remove any cards that are still in the Printer 3 Visually check the last card that was printed properly 4 Restart the print job using the last successfully printed card as a reference for where to start ...

Page 96: ...hese buttons to move the card through the Encoder 3 Ensure that the cards are feeding into the Encoding Module properly a Reset power on the Printer to clear any error messages b Open the Front Access Door c Select the Menu from the LCD d Select the Print Test Image from the menu e Select the Magnetic Test from the menu f A card is then fed from the input hopper onto the Flipper Table and rotated ...

Page 97: ...ge the Prox Setting from None to Installed 2 Check the appropriate software user s manual for specific encoding instructions if the encoding data was sent in error Resolving the No Smart Encoder Error Message Symptom The Printer is receiving encoding data but the Printer is not configured with this Encoder type Step Procedure 1 Verify that the LCD Setting are correct a Press Select on the LCD b Se...

Page 98: ...t chip facing up and are being fed into the Printer first 2 Verify that the card is entering the E card Docking station properly a Open the front access door b Send an encoding print job from the computer c Watch the card feed into the Printer and enter the E card Docking Station d If the card is not feeding into the E card Docking Station properly the Flipper Offset may need to be adjusted See Re...

Page 99: ...ssis and put the positive lead on pins 3 5 7 9 and 11 of J65 on the main Board d Place a RibbonTraq mark over the Ribbon Sensor Note The voltage should be less than 1 VDC e Remove the RibbonTraq mark from the Ribbon Sensor Note The voltage should be greater than 3 5 VDC f Replace the Sensor if the voltages are incorrect 5 Install a new ribbon and press the Resume button to continue if the ribbon i...

Page 100: ...ly onto the Take up roll Then wind a few inches worth of ribbon from the supply roll onto the Take up roll Be sure the print ribbon is passing behind both the Supply and Take up rolls 4 Once the jam is cleared replace media and close the Printer At this point the LCD Display will prompt you to either press the RESUME button or the CANCEL button Press the RESUME button to retry printing depending o...

Page 101: ...e spool to the top of the take up spool 2 Verify if the Driver has been set correctly a Open the Printer control panel from the computer If using Windows 98Se ME right click on the HDP800 Series Card Printer Icon and select Properties If using Windows NT 4 0 right click on the HDP800 Series Card Printer and select Document Defaults If using Windows 2000 XP right click on the HDP800 Series Card Pri...

Page 102: ... on pins 3 5 7 9 and 11 of J65 on the main Board d Place a RibbonTraq mark over the Ribbon Sensor Note The voltage should be less than 1 VDC e Remove the RibbonTraq mark from the Ribbon Sensor Note The voltage should be greater than 3 5 VDC f Replace the Sensor if the voltages are incorrect Resolving the Headlift Error Message Symptom The Printer was unable to raise or lower the printhead Step Pro...

Page 103: ...in Print Board properly on J67 2 Check the Printhead fans for pinched wires a Inspect the wires that are routed under the top cover and through to the back of the Board to ensure that they are not pinched 3 Verify if the thermal regulator on the Printhead has failed a Remove the Printhead and reseat cable connections b If problem persists replace with a new Printhead as described in the Replacing ...

Page 104: ... the error is still displayed on startup See the Replacing the Printhead D840854 procedure in Section 5 page 281 3 Confirm that the cooling fan above the Printhead is operating properly Note Upon power up the fan should run momentarily and shut off 4 Replace the Main Print Board if problem still remains See Replacing the Main Print Board A000271 procedure in Section 5 page 367 for instructions Res...

Page 105: ...he Upper Film Sensor on page 265 a Position the Transfer Film so that the clear portion is between the slotted optical Sensor b Turn the potentiometer on the Sensor Board with a small slotted screwdriver until the LED on the Board turns ON c Back the potentiometer off until the LED just turns OFF 3 Verify if a wire has broken off the Ribbon Drive Motor D840980 a Verify that both motors are connect...

Page 106: ...the Printer b Ensure that the film is straight on the core c If the film is not between 5 and 15mm from the ribbon drive side of the transfer station replace the film with a new roll using the Ribbon Telescopic process 6 Ensure that the ribbon is not stuck to the film a Open the top cover b Verify that the ribbon is not stuck to the transfer film c If the ribbon is stuck to the transfer film incre...

Page 107: ...rive 0 Ribbon Drive 0 Transfer Tension 5 Ribbon Tension 5 Technician Note 1 Transfer tension can be set higher than 5 if it is observed that the Film Take up Motor delays at the beginning of Lamination Technician Note 2 Ribbon tension can be set higher than 5 if it is observed that the Ribbon is sticking to the Film during printing 2 a Verify the base Film Drive Idler Roller D840867 moves freely s...

Page 108: ... Printer Encoders Service Manual Rev 5 0 94 Resolving the Film Sensor errors continued Step Procedure 3 Check for cracked Film Drive Hubs D840952 Note A cracked Film Drive hub will not allow the film to be moved at the appropriate speed resulting in Sensor errors ...

Page 109: ... Manual Rev 5 0 95 Resolving the Film Sensor errors continued Step Procedure 4 Check for broken Lamination Roller Cover Hinges Note A broken Lamination Roller Cover Hinge 840255 will not allow the Lamination doors to open properly which will result in poorly printed cards and film errors ...

Page 110: ...ED should be ON when a mark is present 7 Check to see if the lower film Sensor assembly 840199 contains spacers Technician Note 1 These spacers are not needed and should be removed to improve the lower film Sensor signal Technician Note 2 Units that are between these serials numbers are at risk for having these spacers A1450365 A2150092 8 Verify the lower Film Sensor bracket 840323 has a flat blac...

Page 111: ...Temperature setting a Press Menu on the LCD b Select Setup Printer scroll down and then select Transfer Temp from the menu c Reduce the current value by 5 d Press OK and exit out of the menu e Run a self test f If the Transfer Cooling message still appears repeat steps a through e g If the Transfer Cooling message is not displayed continue printing 3 Verify if the Thermocouple has failed a Check t...

Page 112: ...ve the card too far from where it was just before the jam occurred c Once the jam is cleared close the Printer and press the Resume button to resume printing 2 Remove the jammed card from the Printer by leaving the power ON and opening the Print Station and Transfer Station a Use the Forward and Back buttons to manually eject the card b Close the Printer Note The LCD Display will then display a pr...

Page 113: ...to reach the optimum temperature a Turn the Printer OFF and ON to reset and try reprinting b If the problem persists see the Resolving the Transfer Cooling error procedure in Section 2 page 97 to test the Thermocouple Resolving the Transfer Lift Error Message Symptom The Printer cannot determine the placement of the Lamination Roller Step Procedure 1 Check to ensure that the Transfer Lift Motor 84...

Page 114: ...wer up 2 Verify that the wires 840121 and 840115 from the Output Stacker are connected properly and are well seated in the wire harness 3 Ensure that the Output Stacker is set to the correct card size a Slide the wall of the Output Stacker to the correct card size 4 Test the operation of the Stacker Lift Motor a Disconnect the cable connector b Connect a 9 Volt battery to the wires c Replace the m...

Page 115: ...m in between the two black Drive Hubs 3 Steadily pull the overlaminate free from where it is jammed If it is stuck to the card pull the overlaminate off the card Jammed or Wrapped If it is jammed or wrapped around the rollers press and hold down the Lamination Module s Resume button while gently pulling on the overlaminate Caution Do not jerk the overlaminate to free it since this will increase th...

Page 116: ... Cancel button to reset the Lamination Module for the next card Note The Lamination Module buttons only affect the card in the Lamination section The Printer s LCD softkey buttons affect any card in either the Print Station or the Lamination Station e g the Lamination Module s Cancel button cancels only the Lamination job the Printer s CANCEL softkey button cancels both the print and Lamination jo...

Page 117: ...ove the Lamination closer to the leading edge of the card d Press OK to save the new value 2 Calibrate the Lamination Sensor a Reset the Printer to clear any Error Messages by removing Power and reapplying it b Open the Printer control panel from the Computer If using Windows 98Se ME right click on the HDP800 Series Card Printer Icon and select Properties If using Windows NT 4 0 right click on the...

Page 118: ...ndows 2000 XP right click on the HDP800 Series Card Printer and select Printing Preferences b Click on the Lamination tab c Ensure that the Lamination Type selected matches the Lamination type installed in the Printer 2 Calibrate the Lamination Sensor a Reset the Printer to clear any Error Messages by removing Power and reapplying it b Open the Printer control panel from the Computer If using Wind...

Page 119: ...a Remove the back cover b Use a 7 16 wrench to tighten the nut on the end of the Encoder wheel by turn 4 Test the Encoder Sensor D870198 a Remove the back cover b Using a Digital voltmeter connect the negative lead to ground c Connect the positive lead to Pin 4 of J13 If blocked the voltage should read 4 9 to 5 5 VDC If unblocked the Sensor should read 0 15 to 0 18 VDC d If the voltages do not rea...

Page 120: ... to achieve consistent color coverage c Requirement 3 That certain types of Proximity cards with an uneven surface which can inhibit consistent color transfer are identified Note Likewise some smart card chips are raised slightly above the cards surface which also results in poor color transfer d Requirement 4 That only Fargo approved HDP Laminate is used in the Printer Approved Laminate part numb...

Page 121: ...operties If using Windows NT 4 0 right click on the HDP800 Series LC Card Printer and select Document Defaults If using Windows 2000 XP right click on the HDP800 Series LC Card Printer and select Printing Preferences b Click on the Lamination tab c Increase the Lamination Temperature by 5 degrees d Click on the OK button e Print and Laminate a card from the software f Continue to adjust the Lamina...

Page 122: ...Station once the Printhead is completely dry 4 Clean the Cleaning Rollers a Open the Front Access Door of the Printer b Depress the Cleaning Roller Lock c Pull the Cleaning Roller Assembly out of the Printer d Clean the rollers with one of the adhesive backed Cleaning Cards from the Printer Cleaning Kit e Remove the card s adhesive backing paper and slide the card between the rollers until all dus...

Page 123: ...en Roller as shown below d Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean e Locate the Transfer Platen Roller as shown below f Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean Press the FORWARD and BACK buttons to move the roller back and forth while cleaning g Replace the printing supplies and close the Print and Transfer Stations after the roll...

Page 124: ... not be used 2 Clean the inside of the Printer a Open the Print Station and Transfer Station b Remove the print ribbon and HDP Film from the Printer c Use a can of compressed air to blow out all visible areas of the Printer interior d If you do not have a can of compressed air use a cleaning pad from the Printer Cleaning Kit to wipe out all visible areas inside the Printer e Remove any debris that...

Page 125: ... the adhesive backed Cleaning Cards from the Printer Cleaning Kit e Remove the card s adhesive backing paper and slide the card between the rollers until all dust particles are removed f Flip over the Cleaning Card to clean both the top and bottom Cleaning Rollers Note Alternatively placing the assembly under lukewarm water may clean the Cleaning Roller g Once cleaned replace the Cleaning Roller A...

Page 126: ...e print ribbon and HDP Film c Locate the Print Platen Roller as shown below d Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean e Locate the Transfer Platen Roller as shown below f Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean Press the FORWARD and BACK buttons to move the roller back and forth while cleaning g Replace the printing supplies and c...

Page 127: ...of the Printer Driver a Open the Printer control panel from the computer If using Windows 98Se ME right click on the HDP800 Series Card Printer Icon and select Properties If using Windows NT 4 0 right click on the HDP800 Series Card Printer and select Document Defaults If using Windows 2000 XP right click on the HDP800 Series Card Printer and select Printing Preferences b Click on the Image Color ...

Page 128: ...RESTRICTED USE ONLY Fargo Electronics Inc HDP 800 Series Card Printer Encoders Service Manual Rev 5 0 114 Resolving the incorrect Image Darkness problems continued ...

Page 129: ...Series Card Printer Icon and select Properties If using Windows NT 4 0 right click on the HDP800 Series Card Printer and select Document Defaults If using Windows 2000 XP right click on the HDP800 Series Card Printer and select Printing Preferences b Click on the Image Color tab c Adjust the Dye Sub Intensity to a more negative value OR Correct the Image Darkness in the LCD a Select Menu from the ...

Page 130: ...ure 5 Check the Printhead and Printhead Mounting Bracket for debris and burrs 6 Adjust Printhead Bracket Adjustment Screws Note These can be found on the backside of the Printhead See drawing D840854 a Loosen and adjust the screws so there is equal Spring pressure on each side of the print head b Tighten the screws and reprint the card that is exhibiting the issue ...

Page 131: ...mputer If using Windows 98Se ME right click on the HDP800 Series Card Printer Icon and select Properties If using Windows NT 4 0 right click on the HDP800 Series Card Printer and select Document Defaults If using Windows 2000 XP right click on the HDP800 Series Card Printer and select Printing Preferences b Click on the Image Color tab c Adjust the Resin Heat to a more negative value OR Correct th...

Page 132: ...mputer If using Windows 98Se ME right click on the HDP800 Series Card Printer Icon and select Properties If using Windows NT 4 0 right click on the HDP800 Series Card Printer and select Document Defaults If using Windows 2000 XP right click on the HDP800 Series Card Printer and select Printing Preferences b Click on the Image Color tab c Adjust the Resin Heat to a more negative value OR Correct th...

Page 133: ...ver a Open the Printer control panel from the computer If using Windows 98Se ME right click on the HDP800 Series Card Printer Icon and select Properties If using Windows NT 4 0 right click on the HDP800 Series Card Printer and select Document Defaults If using Windows 2000 XP right click on the HDP800 Series Card Printer and select Printing Preferences b Click on the Image Transfer tab c Adjust th...

Page 134: ...ower the Film Tension through the LCD Setup Menu and print a card If after several adjustments the film wrinkle appears worse return the Film Tension to its original setting and adjust the Film Tension up at increments of one If there is still no change after the fourth adjustment after having made changes to the Film Tension by a total of 4 points go back to the original Film Tension value d Lowe...

Page 135: ...ght click on the HDP800 Series Card Printer Icon and select Properties If using Windows NT 4 0 right click on the HDP800 Series Card Printer and select Document Defaults If using Windows 2000 XP right click on the HDP800 Series Card Printer and select Printing Preferences b Click on the Image Transfer tab c Adjust the Transfer Temperature to a more positive value OR Increase the Transfer Temperatu...

Page 136: ... b Select the Setup Printer and then select Transfer Tension c In increments of one decrease the Transfer Tension through the LCD Setup Menu and print a card Resolving an incomplete transfer on the trailing edge problem Symptom If incomplete transfer is limited to the trailing edge the Transfer Tension is set too low Step Procedure 1 Increase the Transfer Tension through the LCD a Select Menu from...

Page 137: ...oth sides Note The Hubs axels should rotate as you rotate the spool a Replace the Hubs if it is not properly seated on both sides See the Replacing the HDP 800 Series Ribbon Hub procedure in Section 6 page 294 4 Verify that the Dancer Rollers spin freely by opening the top and middle Modules and manually spinning the Dancer Rollers 5 Confirm that the correct Card Size option is selected in the Pri...

Page 138: ...24 Resolving the Image Placement problems continued Step Procedure 6 Confirm that the card is feeding straight into the Print section a Check to ensure that the Card Size Knob in the base Module is set to the proper card size if it is not feeding straight into the Print section Continued on the next page ...

Page 139: ...ws 98Se ME right click on the HDP800 Series Card Printer Icon and select Properties If using Windows NT 4 0 right click on the HDP800 Series Card Printer and select Document Defaults If using Windows 2000 XP right click on the HDP800 Series Card Printer and select Printing Preferences b Click on the Image Transfer tab c Use the horizontal and vertical adjustment settings to center the image on the...

Page 140: ...Peel Off Bar and the Ribbon Peel Bar height is correct Note From the front of the HDP Card Printer the Peel Off Bar on the input side See drawing D841085 should be flush with the frame The Ribbon Peel Bar on the output side should have a 3 16 inch 4 5mm gap between the frame and the Ribbon Peel Bar a Remedy the offset printing by raising the bar higher off of the card 0 005 inches by loosening the...

Page 141: ...iny as shown below Step Procedure 1 Use a high resolution 24 bit color image to always capture an image at a 24 bit color setting at 300 dpi and at the same size that it will be printed on the card as captured either with a scanner or with a digital camera Note If a small or low resolution image is stretched or blown up a pixilated or grainy effect will occur when printing as shown below Good Bad ...

Page 142: ...ion does not get better remove the Printhead and bend the two metal Springs away from the upper Module slightly d Reinstall the Printhead and print a self test 3 Increase Image Darkness in the LCD a Select Menu from the LCD b Select Setup Printer and then select Image Darkness c Increase in increments of five the Image Darkness through the LCD Setup Menu and print a card 4 Reprint with Fargo cards...

Page 143: ...F Note Ensure that when performing this procedure that there is no direct light shining into the Printer Excessive ambient light in the vicinity of the Printer may also affect the calibration of the Sensor 2 Adjust the Ribbon Tension by 1 and print a sample card If symptoms appear better continue adjusting until registration problems are gone If symptoms appear worse adjust the ribbon tension by 1...

Page 144: ...or too low a Remove the Printhead See the Replacing the Printhead D840854 procedure in Section 5 page 281 and bend the two metal Springs slightly toward the back of the upper Module b Reinstall the Printhead and print a test card c If registration does not get better remove the Printhead and bend the two metal Springs away from the upper Module slightly d Reinstall the Printhead and print a self t...

Page 145: ...the input side the drawing D841085 should be flush with the frame The Ribbon Peel Bar on the output side should have a 3 16 inch 4 5mm gap between the frame and the Ribbon Peel Bar b Remedy the offset printing raising the bar higher off of the card 0 005 inches by loosening the screws for the Peel Off Bar and carefully raising both sides to the same degree Note The Peel Off Bar assembly should be ...

Page 146: ...is functioning properly 2 Scroll to the desired test image from the Select Test Image options and press the Select button Reviewing the Gray Align YMC K Self Test Step Procedure 1 Use this card to determine Image Placement and confirm that the Printer is working properly See Printer Setup in Section 8 page 447 Note The image consists of sixteen 16 gray scale boxes and alignment arrows The gray box...

Page 147: ...roperly reproduced and b the Resin Panel is printing properly Note The Image consists of twelve spot colors YMC and RGB as well as gray density bars and thin resin lines Reviewing the Color Bars YMC Self Test Step Procedure 1 Use this card to confirm that image colors are properly reproduced Image consists of sixteen graduated steps of RGB and YMCK Note This print will provide maximum image size g...

Page 148: ...oduced Pass Count is the total number of print passes made by the Printhead Note A pass is measured each time a single ribbon panel is printed or passes beneath the Printhead The Transfer Count is the total number of times the Printer transfers an image to a card Reviewing the Magnetic Test option Step Procedure 1 Use this option only applies if a Magnetic Encoding Module is installed in the Print...

Page 149: ...he Lamination Color Resin YMCK L Self Test Step Procedure 1 Use this card to determine Lamination Placement and confirm that a the image colors are properly reproduced and b the Resin Panel is printing properly Note The Image consists of twelve spot colors YMC and RGB as well as gray density bars and thin resin lines ...

Page 150: ...nnel perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To preven...

Page 151: ...e Manual Rev 5 0 137 Opening the Card Lamination Module Step Procedure 1 Open the Top Cover of the Lamination Module by lifting up on its bottom edge and tilting it back into its fully open position Note The Top Cover is designed to hold its last position to prevent it from falling shut ...

Page 152: ...Opening the Card Lamination Module continued Step Procedure 2 Open the Lamination Station by lifting up on the blue Securing Latches Pull the Lamination Station up and back into its fully upright position Note the Lamination Station is also designed to hold its last position to prevent it from falling shut ...

Page 153: ...ule continued Step Procedure 3 To close the Lamination Station push the Lamination Station down until its blue Securing Latches close securely Note The Lamination Station must be closed securely in order for your Printer to operate It is also recommended that the Top Cover be closed whenever laminating for reliability and safety reasons ...

Page 154: ... to load either type of overlaminate into the Printer Danger Do not touch the metal Lamination shield or the Lamination Roller when loading overlaminate You will burn yourself Step Procedure 1 Open the Lamination Module s Top Cover and Lamination Station 2 Remove the overlaminate from its packaging 3 The supply end of the overlaminate roll is the side containing the fresh unused portion of the ove...

Page 155: ...ly end of the overlaminate roll in between the two black Lamination Drive Hubs Note The smaller Lamination Drive Hub closest to the front of the Lamination Module is Spring loaded b Use the end of the supply roll with the black core plug to push this hub in when inserting the overlaminate roll Note Make certain the overlaminate material is fed from beneath the roll as shown ...

Page 156: ...t hand side of the Lamination Module s interior b Load the take up end of the roll just as you loaded the supply end in step 4 Note When loaded properly the overlaminate material should feed underneath both ends of the overlaminate roll 6 Close the Lamination Module Note When you start to print the Lamination Drive Hubs will automatically engage the overlaminate core notches Caution Do not reverse...

Page 157: ...n your Fargo warranty is void where not prohibited by law if you use non Fargo Certified Supplies To order additional materials please contact your authorized reseller Adjusting the Card Flattener The Card Lamination Module provides an adjustable Card Flattener that allows you to fine tune the flatness of laminated cards This flattener works by reverse bending cards as they eject from the laminato...

Page 158: ...e Note This pushes the flattener roller down to increase the reverse bending pressure For best results turn the knob one full rotation then print and laminate a test card Repeat this process as necessary 4 If the card is bowing downward the reverse bending pressure may be too great In this case rotate the adjustment knob counter clockwise Note Some card types have very low heat resistance and may ...

Page 159: ... the edge of the card To center the vertical placement of these patches across the card width a mechanical adjustment can be made Note This adjustment is described below Step Procedure 1 Open the Lamination Module s Top Cover and Lamination Station 2 a Feed a blank card into the Module by inserting it through the output hopper and reverse feeding it by pressing the Lamination Module s Resume butto...

Page 160: ...nued Step Procedure 3 Slightly loosen the two screws which fasten the Card Guide Rail to the Printer s main chassis 4 If the PolyGuard patch is being placed more toward a card s top edge as shown move the Card Guide Rail slightly toward the rear of the Printer opposite the direction you would like the patch to move Continued on the next page ...

Page 161: ...move the Card Guide Rail slightly toward the front of the Printer opposite the direction you would like the patch to move 6 Always make very slight adjustments to the Card Guide Rail and run a test print after each adjustment until the optimum patch position is found Note Be sure the Card Guide Rail always remains parallel to the card path and that the screws loosened in step 1 are retightened aft...

Page 162: ...rd Guide Rail and the Internal Card Guide Note Depending upon how much you adjusted the Card Guide Rail you may also need to adjust the Internal Card Guide When both are adjusted properly there should be a slight space of about 010 25mm between the card edge and the Internal Card Guide as indicated here 8 If necessary adjust the Internal Card Guide as described in the remainder of this section 010...

Page 163: ...Lamination Module This guide is factory set to handle standard CR 80 sized cards To adjust this guide please refer to the following steps Note If adjusting for an oversized card you must also adjust the Printer s Internal Card Guide Step Procedure 1 Slightly loosen the two 2 screws which fasten the Internal Card Guide to the Printer s main chassis Continued on the next page Blank Card Screws Inter...

Page 164: ...d to print and laminate CR 80 CR 90 or CR 100 Use the card size markings on the Internal Card Guide as a general reference for the proper position As shown here position the card size line at the center of the two adjustment screws Be sure the Internal Card Guide always remains parallel with the Card Guide Rail when adjusting If necessary adjust the Internal Card Guide as described in the remainde...

Page 165: ...e is flush with the Card Guide Rail 4 When adjusted properly there should be a slight space of about 010 25mm between the card edge and the Internal Card Guide as indicated here Note Adjust further to this indicated position if necessary 5 Always make very slight adjustments to the Internal Card Guide and run a test print after each adjustment until the optimum position is found Note Be sure the I...

Page 166: ...gradeable Card Lamination Module onto a Printer Note The Printer model must be capable of accepting this Module as not all Printer models are compatible with this field upgradeable option HDP800 Series Printers with a serial number greater than A2360028 are compatible with the Card Lamination Module Step Procedure 1 Remove the Card Lamination Module from its packaging 2 Disconnect the power cable ...

Page 167: ...eries Card Printer Encoders Service Manual Rev 5 0 153 Attaching the Card Lamination Module continued Step Procedure 4 Remove the three 3 screws fastening the Card Output Hopper s main enclosure to the Printer Continued on the next page Remove 3 screws ...

Page 168: ...Card Printer Encoders Service Manual Rev 5 0 154 Attaching the Card Lamination Module continued Step Procedure 5 Remove the four 4 black screws fastening the Card Output Hopper s main enclosure to the black Baseplate Continued on the next page Remove 4 screws ...

Page 169: ... HDP 800 Series Card Printer Encoders Service Manual Rev 5 0 155 Attaching the Card Lamination Module continued Step Procedure 6 Remove the Card Output Hopper s main enclosure by lifting it up and off of the Printer Continued on the next page ...

Page 170: ... Card Printer Encoders Service Manual Rev 5 0 156 Attaching the Card Lamination Module continued Step Procedure 7 Remove the one 1 screw which fastens the Card Output Bin to the Baseplate and lift the bin up and off of the Printer Continued on the next page ...

Page 171: ...ard Lamination Module continued Step Procedure 8 In all eight 8 screws the Card Output Hopper s main enclosure and the Card Output Bin should now be removed from the Printer Note Set these items aside 9 Set the Card Lamination Module just to the left of the Printer and at a slight angle as shown Continued on the next page ...

Page 172: ...ng the Card Lamination Module continued Step Procedure 10 a Connect the Lamination Module s Power Cable to the Printer s Power Port Note Both are labeled with a red Power label b Push firmly to ensure both are securely connected Note The port and cable are keyed for one way installation Continued on the next page ...

Page 173: ...urely connected Note The port and cable are keyed for one way installation 12 Leaving the Print Station and Transfer Station in the fully open position move the Release Lever to the Locked position to close the Printer s Securing Latches Note This will hold them out of the way for the next steps 13 Set the Card Lamination Module onto the Printer by lifting it up about 4 inch 10cm off the table top...

Page 174: ...s Inc HDP 800 Series Card Printer Encoders Service Manual Rev 5 0 160 Attaching the Card Lamination Module continued Step Procedure 14 Insert three 3 screws into the top of the Card Lamination Module shown below Continued on the next page ...

Page 175: ...eries Card Printer Encoders Service Manual Rev 5 0 161 Attaching the Card Lamination Module continued Step Procedure 15 Insert one 1 black screw into the bottom front of the Card Lamination Module as shown below Continued on the next page Insert 1 screw ...

Page 176: ... Series Card Printer Encoders Service Manual Rev 5 0 162 Attaching the Card Lamination Module continued Step Procedure 16 Insert two 2 screws into the bottom rear of the Card Lamination Module as shown below Continued on the next page Insert 2 screws ...

Page 177: ... cards Print Ribbon HDP Film and overlaminate and run the Lamination Self Test color Resin YMCK L 19 Install the LC version of the Printer model s Print Driver Refer to the Lamination tab for Lamination related Printer Driver options See the Using the Lamination tab only with Card Lamination Module procedure in Section 4 on page 238 Note The packaging for the HDP Printer has been designed to accom...

Page 178: ...el perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent ...

Page 179: ...argo Certified Supplies To order additional materials please contact your authorized reseller Adjusting the Card Size The Printer is initially configured to automatically feed and print standard CR 80 sized cards Note When loading cards which vary from this standard size or the standard 30 mil thickness it is necessary to make simple adjustments to the Printer Wider Cards If loading wider cards in...

Page 180: ...n loading cards it is important that the Card Input Guide rests securely against the stack of cards to ensure consistent feeding Step Procedure 1 Before moving the Card Input Guide loosen the guides Locking Knob Note To do this open the Front Access Door and loosen the Locking Knob by turning it counter clockwise Continued on the next page ...

Page 181: ...P 800 Series Card Printer Encoders Service Manual Rev 5 0 167 Adjusting the Card Input Guide continued Step Procedure 2 Open the Card Input Hopper Door and locate the Card Input Guide closest to the front of the Printer Continued on the next page ...

Page 182: ...coders Service Manual Rev 5 0 168 Adjusting the Card Input Guide continued Step Procedure 3 Adjust this guide is adjustable and move it slightly to the left or right Push the Card Input Guide out of the way and insert a stack of at least 100 cards Continued on the next page ...

Page 183: ...ervice Manual Rev 5 0 169 Adjusting the Card Input Guide continued Step Procedure 4 Push the Card Input Guide back into position so that it rests flush against the side of the card stack 5 Once the Card Input Guide is adjusted properly retighten the Locking Knob loosened in step 1 ...

Page 184: ...e 1 Open the Card Output Hopper Door and locate the Card Stacker Output Guide closest to the front of the Printer Adjust the stacker s Card Output Guide to the proper card size prior to printing Note This will ensure consistent card ejecting and stacking If the Card Stacker Output Guide is not set prior to printing it can cause jams Continued on the next page ...

Page 185: ...nter Encoders Service Manual Rev 5 0 171 Adjusting the Card Stacker Output Guide continued Step Procedure 2 This guide is adjustable Move the Card Output Guide to the CR 80 CR 90 or CR 100 setting according to the specific size of the cards Continued on the next page ...

Page 186: ...ter Encoders Service Manual Rev 5 0 172 Adjusting the Card Stacker Output Guide continued Step Procedure 3 Close the Card Output Hopper Door Note To make sure the cards remain neatly stacked in the Card Output Hopper always keep the hopper door closed during printing ...

Page 187: ...er s Internal Card Guide to the proper card size prior to printing to ensure consistent card feeding throughout the printing process If you do not set this guide prior to printing you could experience card jams Step Procedure 1 Open the Print and Transfer Stations 2 Locate the Internal Card Guide and the Card Size Adjustment Knob Continued on the next page ...

Page 188: ...ics Inc HDP 800 Series Card Printer Encoders Service Manual Rev 5 0 174 Adjusting the Internal Card Guide continued Step Procedure 3 Pull the Internal Card Guide toward the front of the Printer until it stops Continued on the next page ...

Page 189: ...ide forward lift the Card Size Adjustment Knob up and rotate it to the desired CR 80 CR 90 or CR 100 position 5 Release the Internal Card Guide Note If you adjusted to the CR 90 or CR 100 position the Internal Card Guide will now rest against the Card Size Adjustment Knob as shown in the above illustration This allows the Printer to consistently feed and print onto the wider card stock ...

Page 190: ... Thicker cards will however be allowed to pass through the Lamination Module if you choose to print only Step Procedure 1 Open the Printer s Front Access Door and locate the Card Thickness Adjustment Knob 2 Rotate this knob clockwise to the setting that matches the thickness of the cards Note If you do not find a setting for the exact card thickness set the adjustment knob to the setting closest t...

Page 191: ...r sheet of paper on top of the card and just under the Card Separator 3 Adjust the Card Thickness Adjustment Knob a Locate the Card Thickness Adjustment Knob b Adjust this knob to the setting that most closely matches the thickness of the card 4 Adjust the Card Separator Adjustment Assembly D840995 a Move the Height Adjustment Thumb Screw up and down until the gauge or the paper on top of the card...

Page 192: ...ed on Different surface textures and different sources of raw materials This may require different HDP Film transfer parameters Varied methods of assembling IC smart cards and proximity cards These particular adhesives used to glue a smart chip to a plastic card may react differently to a Lamination roller s pressure and temperature Cleanliness of card stock The HDP process does not eliminate the ...

Page 193: ...ction Before printing if using these standard Fargo card types check to make sure that the appropriate card type option selected from the Card tab of the HDP Printer Driver Proper Settings It is very important to note that not all card types will be accommodated by these default settings In some cases experimentation may be needed to find the proper settings For the cases where custom settings are...

Page 194: ...Dual Side 75º Single Side 90º UltraCards Glossy PVC H Panel ribbon 2 175º 2 seconds inch Dual Side 75º Single Side 90º HDP Cards Matte PVC H Panel ribbon 2 175º 2 seconds inch Dual Side 75º Single Side 90º 1 Based on 30 mil card thickness For thinner cards reduce the Flattener temperature For thicker cards increase the Flattener temperature 2 YMCKH Panel ribbon provides a Heat Seal Panel that aids...

Page 195: ...the card by printing sample cards and completing an adhesive tape test Note The Institute for Interconnecting and Packaging Electronic Circuits IPC outlines a pressure sensitive tape test that evaluates adhesion quality Refer to their IPC TM 650 3 7 1D test manual Section 3 7 Number 1 2 Select the UltraCards Glossy PVC if the card is glossy and print a test card OR Select the HDP Cards Matte PVC i...

Page 196: ...HDP 800 Series Card Printer Encoders Service Manual Rev 5 0 182 FAIL Significant transfer to tape PASS Very slight transfer to tape PASS Absolutely NO transfer to tape 1 2 3 Conducting the Tape adhesion Test continued Continued on the next page ...

Page 197: ...esult 1 Sample 1 shows a significant transfer to the tape and is an absolute failure Result 2 Sample 2 shows that very slight transfer to the tape can be acceptable without sacrificing overall image durability on matte finish cards Result 3 Sample 3 shows no transfer to the Tape and is an Absolute Pass 5 If the tape test indicates inadequate adhesion increase the heat setting by 5 degrees print an...

Page 198: ...this program to disk Fargo s downloadable Printer Driver files have names ending in exe and are self extracting Zip archives Note A Zip archive is a package containing one or more files that has been zipped to make it smaller and provide easy downloading of numerous files simultaneously An archive that is self extracting is capable of unzipping itself b Click OK then choose the folder in which you...

Page 199: ... files you just downloaded and unzipped and click on OK Click on OK again to close the Install From Disk window and then click on NEXT 7 Follow the remainder of the on screen instructions to complete installation Note When prompted do not have Windows print a test print since you most likely performed a Printer self test while you were setting up the Printer Once installed the HDP Card Printer ico...

Page 200: ...Properties Setting up Windows NT Windows 2000 Windows XP Step Procedure 1 Click the Start button point to Settings and select Printers 2 Click on the HDP800 Series LC Card Printer icon with the right mouse button and select Document Defaults if using Window NT or Printing Preferences if using Windows 2000 XP Note If you would like to permanently save the Printer Driver settings so you will not nee...

Page 201: ...0 187 Using the Device Options tab The HDP825 LC Card Printer Printing Preferences window is used throughout this section for consistency within this document for the entire HDP 800 Series See the HDP820 HDP820 LC and HDP825 Card Printer Printing Preferences windows as needed for your specific printer ...

Page 202: ... Use the Ribbon Type dropdown menu to match ribbon type Step Procedure 1 Adjust to match the Ribbon Type selection with the ribbon type that is loaded in the Printer YMC Yellow Magenta Cyan OR YMCK Yellow Magenta Cyan Resin Black OR YMCKK Yellow Magenta Cyan Resin Black Resin Black OR YMCKH Yellow Magenta Cyan Resin Black Heat Seal ...

Page 203: ...s Card Printer Encoders Service Manual Rev 5 0 189 Adjusting the Film Type Use the Ribbon Type dropdown menu to match ribbon type Step Procedure 1 Adjust to match the Film Type selection with the film type that is loaded in the Printer Clear OR Holographic ...

Page 204: ... color matching software OR Select Algebraic to allow the Printer Driver to make very simple fast color balance adjustments Note This option gives a natural looking image without slowing down the processing speed of the Printer Driver It also allows further customization of the printed color of the cards through the Image color tab OR Select Monitor to allow the Printer Driver to make color correc...

Page 205: ...d according to the type of image to be printed Note This option only affects those objects printed on the backside of a card with the resin black Panel of a YMCK or YMCKK Print Ribbon Step Procedure 1 Select Optimized for Photo when printing photo quality images with resin OR Select Optimized for Graphics when printing lower quality images e g clipart logos etc with resin ...

Page 206: ...ports a multiple page document duplex printing Note The program must be able to send down two or more separate pages to be printed within the same document 2 Print a full color ID format on the front of the card and Monochrome text or bar codes on the back by creating the frontside of the card on page 1 of the document the backside on page 2 Note The Printer Driver will always place all odd number...

Page 207: ...front of a card and resin black on the back of a card using either of the Full color YMCK or YMCKK Print Ribbons If using a YMCK ribbon type the front of the card is printed with the ribbon s YMC Panels and the back is printed with the K Panel If using a YMCKK ribbon type the front of the card is printed with the YMCK Panels and the back is printed with the second K Panel Note 1 This option is aut...

Page 208: ...coders Service Manual Rev 5 0 194 Using the Print Back Side First option Step Procedure 1 Select this option if you need to print the first page of a two page document on the backside of the card The second page of the document will be printed on the front side of the card ...

Page 209: ...nto the backside of preprinted cards that must have their Magnetic Stripe or smart card chip encoded Note Load the cards in the usual fashion When this option is selected the Print Both Sides option is automatically disabled When attempting to print a two page document if Print Back Side Only is selected the first page of the document will print on the backside of the card The second page of the d...

Page 210: ... this option to change the position of the printed image in relation to the set location of a card s Magnetic Stripe or smart chip Step Procedure 1 Select the Rotate Front 180 Degrees option to rotate the image on the front of the card by 180 degrees when printed OR Select the Rotate Back 180 Degrees option to rotate the image on the back of the card by 180 degrees when printed ...

Page 211: ...int in Single Card Mode option Use this option to force the Printer s memory to buffer or to hold only one print job at a time Step Procedure 1 Select this option only when printing to multiple Printers sharing print jobs over a network Note In this case this option ensures that all Printers share evenly all print jobs ...

Page 212: ...ng and encoding e cards Note In this case it is often critical that an e card with a pre encoded serial number for example coincide with a particular printed image If the two were to get out of sync the card s security could be compromised Step Procedure 1 Select this option to cause the Printer to dispense with the print job if a blank card is removed or ejected Note The next card is then fed int...

Page 213: ...capabilities of the Printer yet still allows the Printer to encode cards Note This option is useful to encode or re encode preprinted cards without wasting additional time or printing supplies Step Procedure 1 Select this option to ensure no print data will be sent to the Printer while all encoding instructions will be sent according to how they are configured within the software ...

Page 214: ... the Image color tab Use this tab to adjust color properties Step Procedure 1 Select the Algebraic color matching option see the Device Options tab shown below to control the Contrast and Gamma of the printed image as well as the individual color balance of Yellow Magenta and Cyan see Image color tab shown below ...

Page 215: ...and Resin Heat sliders 3 Control the overall darkness and lightness of the dye sub printed image by adjusting the Dye Sub Intensity slide by clicking and dragging the slide s box Move the slide to the left to cause less heat to be used in the printing process thus generating a lighter print OR Move the slide to the right to cause more heat to be used thus generating a darker print Note This slide ...

Page 216: ...h the resin black Panel by adjusting the Resin Heat slide Move the slide to the left to cause less heat to be used in the printing process causing resin images to be lighter or less saturated OR Move the slide to the right to cause more heat to be used causing resin images to be darker or more saturated Note This control can be helpful for fine tuning the sharpness of resin text and bar codes Cont...

Page 217: ...Y Fargo Electronics Inc HDP 800 Series Card Printer Encoders Service Manual Rev 5 0 203 Using the Image color tab continued Step Procedure 5 Return all options to their factory settings by clicking on the Default button ...

Page 218: ...argo Electronics Inc HDP 800 Series Card Printer Encoders Service Manual Rev 5 0 204 Using the Image Transfer tab Use this tab to adjust the Image Position Transfer Dwell Time Transfer Temperature and Flattener Temperature ...

Page 219: ... values by clicking on the Vertical and Horizontal adjustment arrows These values ensure that the Cards always remain in the same position as they travel through the Printer regardless of image orientation The Card Illustration shown in the Image Position box will flip and rotate according to the selection of Portrait Landscape or Rotate 180 Degrees The outline around the illustration will always ...

Page 220: ... entered Step Procedure 2 Use the Vertical adjustment to move the image toward the rear of the Printer if a positive number is entered and toward the front of the Printer if a negative number is entered OR Use the Horizontal adjustment to move the image toward the card output side of the Printer if a positive number is entered and toward the card input side of the Printer if a negative number is e...

Page 221: ...n upon exiting the Printer Driver setup in the Printer s Control Panel Step Procedure 1 Return to the factory default settings for the selected Card Type by clicking on the Default button If using cards that differ from the Card Type Glossy PVC or Matte PVC options select one of the Card Type Custom options 2 Adjust the Dwell Time and temperature settings manually to ensure proper image transfer D...

Page 222: ... the Printer Driver automatically optimizes this setting according to whether printing single or dual sided cards In general single sided prints require a hotter Flattener temperature OR When using another type of card stock it may be necessary to adjust this setting to optimize the flatness of the cards Any changes made to the Flattener temperature will be saved upon exiting the Printer Driver se...

Page 223: ... be grayed out Resin black text is desirable due to its sharp saturated color and resin black barcodes are required to ensure readability when scanned by an infrared barcode reader Note The Printer Driver will automatically print all TrueType black text and TrueType barcodes only with the resin black K Panel of the Print Ribbon by default If printing black text or barcodes that are not TrueType fo...

Page 224: ... Series Card Printer Encoders Service Manual Rev 5 0 210 Selecting the Full Card with the K Panel Resin tab Step Procedure 1 Select the Full Card option to print the resin black K Panel for all black found within all areas of the image as shown below ...

Page 225: ...s Card Printer Encoders Service Manual Rev 5 0 211 Selecting the Defined Area s with the K Panel Resin tab Step Procedure 1 Select the Defined Area s option to print the resin black K Panel for all black found only in an area or areas defined as shown below ...

Page 226: ...rinter Encoders Service Manual Rev 5 0 212 Selecting the Undefined Area s with the K Panel Resin tab Step Procedure 1 Select the Undefined Area s option to print the resin black K Panel for all black found only in the space outside the areas defined as shown below ...

Page 227: ...te Defined Area see below to activate the card grid in the upper half of the window It is through this card grid that up to five areas can be defined as shown below When the card grid is first activated then a small black square will appear at its default size of 2 x 2 5mm x 5mm and at its default location in the lower left hand corner 0 0 Note This square represents the first defined area ...

Page 228: ...rea of the card to define Note This area is indicated by the dashed outline as shown below The easiest way to determine the size of this area is to actually print a card and look at it in the same orientation as when it exits the Printer 2 Measure the total area and enter those dimensions into the dimension boxes Note The minimum size an area can be is 2 x 2 5mm x 5mm ...

Page 229: ...s sized properly measure the location where this area is to be positioned on the card a Measure from the lower left corner of the card up and over to the lower left corner of where the defined area is to begin b Enter these values into the X and Y boxes as shown below c Note that the card grid lines are spaced at 2 5mm intervals 172355 Karen Atkins Access Level 2 ID 1234478 Y 0 2 X 1 4 ...

Page 230: ...back and forth from area to area The active area will always be highlighted with a dotted outline b Delete an area by using the Defined Area arrows to select the area and click on the Delete button Note If all areas are deleted the K Panel Resin options will automatically be deselected 2 Select the Print YMC Under K option to print all black in the designated areas with the Yellow Y Magenta M and ...

Page 231: ...RESTRICTED USE ONLY Fargo Electronics Inc HDP 800 Series Card Printer Encoders Service Manual Rev 5 0 217 Selecting the Print YMC under the K and Print K Only options continued ...

Page 232: ...tab Use these options only if the Printer has an optional Magnetic Stripe Encoding Module installed Step Procedure 1 Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process Note The following describes these options and the Printer s magnetic encoding process Continued on the next page ...

Page 233: ...oding options Step Procedure 1 Select the ISO Standard Encoding Module with a dual coercivity high or low encoding head Note By default the Printer Driver is set to encode according to ISO standards onto high coercivity Magnetic Stripes OR Select the JIS II Standard Encoding Module commonly used in Japan Select the JIS II mode to encode only Track 2 Note 1 The JIS II option provides encoding compa...

Page 234: ...RESTRICTED USE ONLY Fargo Electronics Inc HDP 800 Series Card Printer Encoders Service Manual Rev 5 0 220 Using the Encoding Mode option continued ...

Page 235: ...Fargo s High Coercivity UltraCards are 2750Oe Low Coercivity 300 Oersted 2 Select the Magnetic Track Selection option to specify which track is to be configured through the Magnetic Track Options if the application being used requires customization of the standard ISO encoding process 3 Customize these options if the application requires it even though the default ISO Magnetic Track Options should...

Page 236: ...ded data format for each of the Magnetic Stripe s three tracks Step Procedure 1 Specify which of the three 3 tracks to customize by selecting one of the three track options After making the required selection the Magnetic Track Options box displays the current set of customization options for the selected track Remember that each track must be customized independently of the other two ...

Page 237: ... 0 223 Reviewing the Enable MLE Support checkbox Multi Language Extension MLE support in Windows XP can cause text strings to be broken up into fragments This fragmentation of the text string prevents magnetic encoding Step Procedure 1 Check this box to allow the Driver to process the fragmented text ...

Page 238: ...e first mistakenly verified card will be automatically ejected If a second consecutive card cannot be verified the Printer will signal an error and go into manual eject mode The auto eject option is the most direct means of dealing with mistakenly verified cards but may be undesirable if batch printing since mistakenly verified blank cards are ejected into the same stack as verified printed cards ...

Page 239: ...ing the Shift Data Left Use the Shift Data Left option which applies to all tracks when selected Step Procedure 1 Select this option to shift the recorded magnetic data to the left hand side of the card s Magnetic Stripe Note This is useful in situations that require cards to be readable with insert type readers ...

Page 240: ...ers Service Manual Rev 5 0 226 Reviewing the ISO Track Locations The magnetic Encoding Module encodes onto tracks in accordance with an ISO 7811 2 Magnetic Stripe For track locations review the display below TRACK1 0 110 TRACK2 0 110 TRACK3 0 110 0 130 0 140 0 223 0 353 0 493 ...

Page 241: ...of Magnetic Track data If these characters are not added to the track data the text intended for the Magnetic Track will appear as printed text on the card To avoid this track information must be entered as described below Step Procedure 1 When entering track data the tilde character is entered first followed by the track number 1 2 or 3 on which the data should encode This is followed by the data...

Page 242: ... String Track 1 1 JULIEANDERSON 1234567890 Track 2 2 1234567890987654321 Track 3 3 1234567890987654321 Track Start Sentinel End Sentinel Field Separator Valid Characters Maximum Number of Characters Track 1 ASCII 32 95 See the table below 78 Track 2 ASCII 48 63 See the table below 39 Track 3 ASCII 48 63 See the table below 106 ...

Page 243: ...er Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 59 83 S 36 60 84 T 37 61 85 U 38 62 86 V 39 63 87 W 40 64 88 X 41 65 A 89 Y 42 66 B 90 Z 43 67 C 91 44 68 D 92 45 69 E 93 46 70 F 94 47 71 G 95 _ 48 0 72 H 49 1 73 I 50 2 74 J 51 3 75 K 52 4 76 L 53 5 77 M 54 6 78 N 55 7 79 O ...

Page 244: ...RESTRICTED USE ONLY Fargo Electronics Inc HDP 800 Series Card Printer Encoders Service Manual Rev 5 0 230 Using the Card tab Use this option to control specific Printer functions ...

Page 245: ...ext page Note The dimensions of the total print area for each card size will appear in the Print Width and Print Length boxes These print area dimensions are 04 1mm larger than the actual card size This is so the Printer can overprint images to ensure they will appear Edge to Edge when transferred to the card For this reason when designing a card format always set the card size or page size within...

Page 246: ...RESTRICTED USE ONLY Fargo Electronics Inc HDP 800 Series Card Printer Encoders Service Manual Rev 5 0 232 Selecting the Card Size from CR 80 CR 90 or CR 100 continued See three previous procedure ...

Page 247: ... Select the appropriate custom card size according to the dimensions of the card stock Step Procedure 1 a Select the Custom option and enter the dimensions of the card into the Print Width and Print Length boxes if using a card size that varies from the CR 80 CR 90 or CR 100 b Add 04 1mm to each dimension to ensure Edge to Edge printing ...

Page 248: ...y other similar card stock OR Select HDP Cards Matte PVC if using Fargo HDP Card stock or any other similar card stock Note The Printer Driver uses this information to automatically determine the proper Dwell Time and temperature for the image transfer process Caution If the appropriate option is not selected the wrong Dwell Time and temperature may be used during the image transfer process which ...

Page 249: ...and Custom 2 options to save custom Dwell Time dwell temperature and Flattener temperature controls on the Image Transfer tab a Click on the Custom 1 or Custom 2 options and enter a name for the card stock b Click on the Image Transfer tab to adjust the Dwell Time and temperature sliders to the appropriate settings Note These settings will be saved for the custom card type when the Printer Driver ...

Page 250: ...tion Select either the Portrait or Landscape radio buttons for Orientation Step Procedure 1 Select Portrait to cause the card to print in a vertical orientation OR Select Landscape to cause the card to print in a horizontal orientation as shown on the next page Specifying the Copies Specifies the number of copies to be printed ...

Page 251: ...ronics Inc HDP 800 Series Card Printer Encoders Service Manual Rev 5 0 237 Clicking on the About button Click this About button to open a dialog box containing the copyright and version information about this Printer Driver software ...

Page 252: ...Manual Rev 5 0 238 Using the Lamination tab only with Card Lamination Module Use this option to control specific Printer functions The Lamination Tab appears only if the Printer is equipped with the Card Lamination Module These options allow you to control the Printer s Lamination process ...

Page 253: ...tion of the overlaminate requires adjustment To adjust the Lamination position click on the Horizontal adjustment arrows To move the overlaminate more toward the card output side of the Printer enter a positive number To move the overlaminate more toward the card input side of the Printer enter a negative number Note The adjustment arrows point in the direction the patch will move on the card The ...

Page 254: ...Rev 5 0 240 Selecting the Lamination Side Step Procedure 1 a Select the No Lamination option if you do not want to use the Printer s built in laminator b Select Laminate Front Side Laminate Back Side or Laminate Both Sides to specify the side s of the card to laminate Continued on the next page ...

Page 255: ...t the Film Lamination option if the Thermal Transfer Film Overlaminate type is installed in the Lamination Module Select the 0 6 PolyGuard Lamination option or 1 0 PolyGuard Lamination option for either patch thickness Note These require different heat settings and Lamination speeds Select the appropriate option according to the thickness of the PolyGuard material you are using Select the PolyGuar...

Page 256: ... to control the Lamination Dwell Time or through put speed of a card in seconds inch and the Lamination Temperature Selecting the Sensors button and Defaults button Step Procedure 1 Select the Sensors button to bring up a separate dialog box to calibrate the Lamination Sensor See the next page 2 Click on the Default button to return the Transfer Dwell Time and Transfer Temperature to the Default s...

Page 257: ...the start of each PolyGuard patch throughout the roll This Sensor may occasionally need to be recalibrated If the Lamination Module seems to skip PolyGuard patches or wind the PolyGuard roll until the Lamination Module s LED flashes recalibrate the Lamination Sensor according to the instructions given the in the Calibration window Be sure the Printer is powered ON and that the Lamination Module s ...

Page 258: ...dditional materials please contact your authorized reseller Using the Required Supplies For the maintenance procedures outlined for the Printer you will need a Printer Cleaning Kit available from the reseller This optional kit includes the following Printhead Cleaning Pens pre moistened with 99 99 isopropyl alcohol for cleaning the Printer s Printhead Cleaning Cardss with an adhesive backing for c...

Page 259: ...ensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discha...

Page 260: ...e a can of compressed air use a cleaning pad from the Printer Cleaning Kit to wipe out all visible areas inside the Printer Note Remove any debris that may be inside Caution Be extremely careful not to let any alcohol drip inside the Printer 4 Re install the printing supplies 5 Close the Print and Transfer Stations Cleaning outside the Printer Step Procedure 1 The Printer has a durable casing that...

Page 261: ...use a sharp tool or abrasive object of any kind to clean the Printhead It will damage the Printhead Watches rings bracelets and other jewelry can damage the Printhead if accidentally bumped against it For best results remove such items before touching any internal components of Printer Step Procedure 1 Remove watches rings bracelets and other jewelry 2 Open the Print Station 3 Use a Printhead Clea...

Page 262: ... blank card as it feeds into the Printer Cleaning these rollers will help prevent card contamination thus allowing for higher quality output The Cleaning Rollers should be cleaned approximately every 250 prints or if the cards start showing bumps speckles or debris on the printed surface Step Procedure 1 Open the Front Access Door of the Printer 2 Depress the Cleaning Roller Lock Continued on the ...

Page 263: ...TED USE ONLY Fargo Electronics Inc HDP 800 Series Card Printer Encoders Service Manual Rev 5 0 249 Cleaning the Cleaning Rollers continued Step Procedure 3 Pull the Cleaning Roller Assembly out of the Printer ...

Page 264: ...Printer Cleaning Kit a Remove the card s adhesive backing paper and slide the card between the rollers until all dust particles are removed b Flip over the Cleaning Cards to clean both the top and bottom Cleaning Rollers Note Alternatively place the assembly under lukewarm water may clean the Cleaning Roller Caution Ensure that the Cleaning Roller Assembly is completely dry before reinstalling int...

Page 265: ...e Cleaning Rollers continued Step Procedure 5 a Once cleaned replace the Cleaning Roller Assembly and close the Front Access Door b Push the assembly in until you hear the Spring loaded tab click into place Note This assembly must be inserted properly for the Printer to function c Close the Printer s Front Access Door ...

Page 266: ... 250 prints or if the rollers are noticeably dirty This helps prevent jams and maintain the best print quality With the Printer power ON use the following steps to clean the rollers Open the Card Input Hopper Door remove the blank cards and locate the two Card Input Feed Rollers Caution Do not attempt to run a cleaning card through the Printer to clean the Card Feed Rollers Cleaning cards can beco...

Page 267: ... Use a Cleaning Pad from the Printer Cleaning Kit to wipe the rollers clean Note Use fingertips to move the rollers back and forth while cleaning 3 Open the Front Access Door and then open the Print Station and Transfer Station of the Printer If using a Printer with a Card Lamination Module attached open the Lamination Module s Top Cover and Lamination Station Continued on the next page ...

Page 268: ...inued Steps Procedure 4 a Inside the Front Access Door locate the single Card Input Feed Roller b Use the Cleaning Pad to wipe the roller clean c Press the Forward and Back buttons to move the roller back and forth while cleaning 5 Locate the four Card Feed Rollers that reside just beneath the Print and Transfer Stations Continued on the next page Card Feed Rollers ...

Page 269: ... Procedure 6 Use the Cleaning Pad to wipe each of the rollers clean Note Press the Forward and Back buttons to move the rollers back and forth while cleaning If using a Printer with a Card Lamination Module attached wipe all visible rollers within the Lamination Module as well 7 After all rollers are clean and completely dry reload the cards and close all areas of the Printer ...

Page 270: ...N and open the Print and Transfer Stations If using a Printer with a Card Lamination Module attached also open the Lamination Module s Top Cover and Lamination Station 2 Remove the Print Ribbon and HDP Film 3 Locate the Print Platen Roller as shown below 4 Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean Continued on the next page Print Platen Roller ...

Page 271: ... 6 Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean Press the Forward and Back buttons to move the roller back and forth while cleaning If using a Printer with a Card Lamination Module attached wipe the Lamination Platen Roller clean as well 7 Replace the printing supplies and close the Print and Transfer Stations after the rollers are clean and completely dry Transfer Pla...

Page 272: ...Card Printer Follow this instruction to pack the Card Printer for transport Step Procedure 1 Clean the inside of the Printer with deionized air Wipe it down with a lint free cloth 2 Clean the Printhead with a Printhead pen 3 Insert the cardBoard dancer stiffener into the base Module 4 Lock the Release Lever to secure the latch mechanism 5 Pack the Printer in the original carton and packing materia...

Page 273: ...placing the Main Print Board A000271 procedure in Section 5 page 367 for instructions 3 As an alternative to replacing the Main Print Board the chip U16 080239 may be replaced Note Fargo recommends that only a qualified electronics technician perform this procedure Resolving the EE Checksum Error Symptom An error has occurred in the permanent circuit memory Step Procedure 1 Reboot the Printer 2 If...

Page 274: ...e permanent circuit memory Step Procedure 1 Reboot the Printer 2 If the problem persists replace the Main Print Board See Replacing the Main Print Board A000271 procedure in Section 5 page 367 3 As an alternative to replacing the Main Print Board the chip U17 080229 may be replaced Note Fargo recommends that only a qualified electronics technician perform this procedure Resolving the FPGA Error Sy...

Page 275: ...tages table on the next page b Block a slot Sensor with a card c Cover a reflective Sensor with a card 3 a Troubleshoot the Ribbon Sensor by using the RibbonTraq markss on the ribbon and Film to cover the ribbon and Film Sensors Note The numbers indicate the location on J65 as shown in the Sensor Location and Voltages table on the next page b Open the upper Module to find the Ribbon Sensor orienta...

Page 276: ... 3 3 Card Position Sensor J62 4 Lam Unblocked 17 Blocked 3 0 3 3 Ribbon Encoder J64 4 Print Unblocked 17 Blocked 3 0 3 3 Flipper Table Card Sensor J58 4 Lam Unblocked 17 Blocked 3 0 3 3 Flipper Table Sensor J64 8 Lam Covered 9 Uncovered 3 0 3 3 Card Hopper Sensor J64 12 Lam Covered 9 Uncovered 3 0 3 3 Card Input Sensor J64 4 Lam Unblocked 9 Blocked 3 0 3 3 Printhead lift Sensor J64 8 Print Unblock...

Page 277: ...Print Covered 9 Uncovered 3 5 5 0 Ribbon Sensor 3 J65 11 Print Covered 9 Uncovered 3 5 5 0 Ribbon Sensor 2 J65 7 Print Covered 9 Uncovered 3 5 5 0 Ribbon Sensor 1 J65 9 Print Covered 9 Uncovered 3 5 5 0 Latch Open Sensor J69 4 Lam Covered 9 Uncovered 3 0 3 3 Printer Open Sensor J64 12 Print Covered 9 Uncovered 3 0 3 3 Stacker Full Sensor J63 12 Lam Covered 9 Uncovered 3 0 3 3 Stacker Position H83 ...

Page 278: ...Home Sensor J42 4 Lam Mod Covered 9 Uncovered 3 0 3 3 Card Position Sensor J35 4 Lam Mod Unblocked 17 9 Blocked 3 0 3 3 Hopper Full Sensor J65 4 Lam Mod Covered 9 Uncovered 3 0 3 3 Roller Lift Sensor J36 4 Lam Mod Unblocked 17 9 Blocked 3 0 3 3 Lamination Arm open Sensor J40 4 Lam Mod Unblocked 17 9 Blocked 3 0 3 3 Ribbon ID Sensor J2 3 Lam Mod Present 02 Not present 70 Ribbon Encoder Sensor J38 4...

Page 279: ...n Option The MENU option is above the center softkey button as shown below This allows you to access several test setup and reporting functions The Selecting from the Menu Option Tree Structure in Section 8 page 446 shows the available menu options A description of each option and its function is included on the pages following the on line menu Step Procedure 1 Press the MENU button to bring up th...

Page 280: ... 1 Use the scroll buttons to move up or down through the menu options as shown below Note The brackets appear on either side of the active Menu option 2 Press the button below Select to choose an option Choose from these five categories Print Test Image Setup Printer Show Error Count Show Card Count and System Upgrade Softkey Buttons Scroll Buttons Continued on the next page ...

Page 281: ...RESTRICTED USE ONLY Fargo Electronics Inc HDP 800 Series Card Printer Encoders Service Manual Rev 5 0 446 Selecting from the HDP800 Series Menu Option Structure Tree ...

Page 282: ... along with the Printer serial number a Use these values to reset the Printer for Printer problems b To adjust Print Offset Transfer Temperature Flattener Temperature or Image Darkness attempt to make these changes through the Printer Driver Image Transfer and Image color controls prior to changing the internal Printer settings 2 Perform these four 4 procedures as a single alignment process Transf...

Page 283: ...ra 0 04 in 1mm over bleed on all sides of the card The Outer Alignment Arrows should fall in this area when the image is properly centered they will be left off of the card when transferred See the Reviewing the Color Bars YMC Self Test in Section 2 page 133 See the display below 4 a Choose MENU Setup Printer and the setting to be changed b Change the value and press SELECT to save the value c If ...

Page 284: ... EOF Step Procedure 1 Before starting the alignment procedures you must first establish a baseline from which to start the adjustments 2 Select MENU Setup Printer 3 Select the Print Offset button 4 Set to 32 and press the Select button 5 Select Transfer TOF 6 Set to 40 and press the Select button 7 Select the Transfer EOF button 8 Set to 24 and press the Select button ...

Page 285: ...ose MENU Print Test Image and Gray Align YMC to print a test card 2 a Examine the test card The open end of the Outer Alignment Arrows should appear at the edge of the Film shown below as a dotted line b Go to step 5 on the next page to adjust the Print Offset if the test card does look like the display shown below 3 Select MENU Setup Printer and Print Offset 4 Record the Print Offset value on the...

Page 286: ... x 300 34 Note The result of this equation may be a negative value 7 Adjust the Print Offset value 8 Press SELECT to save the value 9 Print a test card as described in step 1 10 Repeat Steps 1 to 9 until the test image is correctly positioned as shown below in the display 11 Follow these procedures for further adjustments a Decrease the Print Offset value to move the printed image toward the leadi...

Page 287: ...or proper sequence Step Procedure 1 Choose MENU Print Test Image and Gray Align YMC to print a test card 2 Examine the test card The Inner Alignment arrows should appear at the edge of the leading edge The Outer Alignment arrows should not appear on the card but are shown here for clarity If the test card does not look like the display below go to step 5 to adjust the Transfer TOF HDP Transfer Fil...

Page 288: ...ter and Transfer TOF 5 Measure the distance from the leading edge of the card to the leading edge of the transferred image 6 Calculate the Transfer TOF value for inches or mm Inches 40 Measurement x 300 Millimeters 40 Measurement x 11 8 Example Inches 40 050 x 300 45 7 Adjust the Transfer TOF value 8 Press SELECT to save the value 9 Print a test card as described in step 1 10 Repeat Steps 1 to 9 u...

Page 289: ...he color bars YMC display See the Reviewing the Color Bars YMC Self Test in Section 2 page 133 Go to Step 7 below to adjust the Transfer EOF 3 Record the Transfer EOF value on the test card last printed 4 Select MENU Setup Printer and Transfer EOF 5 Measure the distance from the trailing edge of the card to the trailing edge of the image transfer 6 Calculate the Transfer EOF value for inches or mm...

Page 290: ...s described in step 1 10 a Repeat steps 1 to 9 until the test image is correctly positioned b If the inner alignment arrows are not printing on the card but are just off the edge decrease the Print Offset setting by two or three Pixels Note The entire inner alignment arrow will not show up on the card More important is that the card shows equal amounts of the arrows ...

Page 291: ...ension value on the test card last printed 3 Examine the test card 4 a Select MENU Setup Printer and Transfer Tension Caution Reducing the Transfer Tension too much may cause slack in the Film take up which is evidenced by a wrinkling noise and extra Film take up during the release phase b Increase the Transfer Tension if this occurs Note There may be a snapping or clunking sound during Film take ...

Page 292: ...ep Procedure 1 Be sure the Transfer Tension Print Offset Transfer TOF and Transfer EOF are set properly before adjusting the Ribbon Tension 2 Choose MENU Print Test Image and Gray Align YMC to print a test card Examine the test card 3 a Select MENU Setup Printer and Ribbon Tension b Record the Ribbon Tension value on the test card 4 Adjust the Ribbon Tension value if needed 5 Press SELECT to save ...

Page 293: ...e value on the test card last printed 5 Adjust the Transfer Temperature value Decrease the Transfer Temperature setting if the HDP Film appears to be creasing or wrinkling on the printed card OR Increase the Transfer Temperature setting if the printed image has ragged edges where the HDP Film seems to have peeled off To ensure adequate transfer see Selecting the Appropriate HDP Printer Driver Sett...

Page 294: ...LCD Menu or from the Image Transfer tab of the Driver Setting the Printhead Resistance Step Procedure 1 Locate the Printhead Setting Number on the bottom of the Printhead The number reads R XXXX 2 Select MENU Setup Printer and Printhead Resistance 3 a Input the Printhead Setting Number Note The Printhead Resistance setting in the LCD Setup changes in increments of 50 b To select the proper resista...

Page 295: ...Image Darkness 4 Record the Image Darkness value on the test card last printed 5 Enter a negative value to lighten the printed image OR Input a positive value to darken the printed image Note Be sure to make adjustments in small increments of 4 to avoid over adjusting this setting Caution The ribbon may jam or break if the setting is too high 6 Press SELECT to save the value 7 Print a test card as...

Page 296: ...ese settings would need to be changed a if the Print Board is replaced or b if the Printer is upgraded to include an Encoder Mag None or Installed Smart None or Installed Prox None or Installed Step Procedure 1 Select MENU Setup Printer and Encoder Settings 2 Change the desired option as needed Example Adding a Mag Encoder change MAG from None to Installed 3 Press SELECT to save the value ...

Page 297: ...ay to make the magnetic data visible in order to identify the Start Sentinel as the first set of magnetic lines or first one bit which are visibly closer together than the large number of evenly spaced lines or leading zero bits that fill the space to the edge of the card as shown on the next page b Use a magnifying device with a built in measuring scale to measure the distance from the edge of th...

Page 298: ...gnetic TOF Step Procedure 7 Press SELECT to save the value 8 Test the position of the Start Sentinel by magnetically encoding a card and checking as described in Step 1 in this same procedure 9 Repeat Steps 1 to 6 until the Magnetic TOF is correct Magnetic Track Data 293 7 44mm Trailing Edge of Card Leading Edge of Card ...

Page 299: ...correctly Note A negative adjustment will lower the side of the Flipper Table closest to the Exit Hopper 3 Press the Select button to save the value Adjusting the Lamination Flipper Offset Step Procedure 1 Select MENU Setup Printer and Flipper Offset 2 Change the setting in small increments if the card is not feeding correctly Note A negative adjustment will lower the side of the Flipper Table clo...

Page 300: ...verlaminate patch more toward the trailing edge of the card The numbers being entered for the settings are in Pixels The number of Pixels is equal to the measurement in inches times 300 or the measurement in mm times 11 8 For example 0 100 inches or 2 54mm equals 30 increments on the LCD Once adjusted this value will be stored in the Lamination Module Note This adjustment can also be made more eas...

Page 301: ...most cases this will not need to be changed as more direct control of the Lamination roller can be achieved through the Printer Driver Show the Error Count Use the Show the Error Count tool to a troubleshoot the Printer b maintain a log of up to 255 errors c track how many times specific errors occur and d determine if certain errors are occurring more than others in order to pinpoint an area in t...

Page 302: ...er Count is the total number of times the Printer transfers an image to a card In most cases this information is only necessary for certain warranty requirements however it can also be a helpful way to measure a Printer s overall work cycle The Lamination Count is the total number laminated cards that the Printer has produced System Upgrade Firmware Upgrade This option is used to upgrade the Print...

Page 303: ...e Updater application program is the software required to send Firmware updates from the computer to the Printer To download and install the Firmware Updater from this site refer to the following steps using Step 1A or Step 1B as appropriate Step Procedure 1A Option A Insert the Software Installation CD into your computer s CD drive The CD browser is set to automatically open after a few seconds h...

Page 304: ...ed navigate to the location where the file was saved The Firmware Updater program has been compressed for ease of downloading b Decompress the file by double clicking on the UPDATER EXE icon 4 Double click on the SETUP EXE file to launch the Firmware Updater Setup Program 5 Follow the on screen instructions to complete installation Once installed the Firmware Updater icon will appear in the Start ...

Page 305: ...r and go to the Firmware Updates section in the Fargo Electronics Technical Support Web site http www fargo com tech_support 3 Select your specific printer model and click on the Submit button Click on the Firmware file link labeled for the specific Printer model 4 Click on OK when prompted to Save this Program to Disk and then select a folder in which to save the Update file 5 a Once the file has...

Page 306: ... and version will appear in the Firmware Updater window as shown on the next page 3 Click the Select Printer button and select the specific Fargo Printer model click OK Once your printer model has been selected the Send Update button will become active 4 At this time the Printer must be prepared to receive the Firmware update file To do this make sure the Printer is powered ON and in its READY mod...

Page 307: ...RESTRICTED USE ONLY Fargo Electronics Inc HDP 800 Series Card Printer Encoders Service Manual Rev 5 0 472 Updating the Main Firmware continued Continued on the next page ...

Page 308: ...as successful 9 If the Upgrade Successful is displayed click on Exit on the Sending Update to Printer dialog screen 10 Press the Printer s Exit button 11 When prompted turn the Printer power OFF for a few seconds and then back ON to complete the update process Note As the Printer restarts you will see the new Firmware version appear on the LCD 12 a If the upgrade was not successful the LCD will ei...

Page 309: ...Click on the Send Update button to bring up the Firmware Updater dialog box as shown on the next page 6 Wait a few minutes while the Firmware updates itself Check the Printer s LCD for the status When the update is complete the LCD will indicate if the update was successful If Upgrade Successful is displayed click Exit on the Sending Update to Printer dialog screen Press the Printer s EXIT button ...

Page 310: ...RESTRICTED USE ONLY Fargo Electronics Inc HDP 800 Series Card Printer Encoders Service Manual Rev 5 0 475 Updating the LCD Firmware continued ...

Page 311: ...n automatically decide to reprint an image For example if the Printer Encoder encounters an unexpected Upper Film error while it is printing it will attempt to reprint the image Technician Note The reprinting process includes the abandonment of the current section of Film queuing the next fresh Film Panel and starting the job over from the beginning Should the Printer Encoder encounter another Upp...

Page 312: ...riation d Adjust the Driver settings to decrease the Transfer Dwell Time e Check for poor alignment of the Peel off Bars the Reference Blocks and the Lamination Module For smudging follow this procedure Note Smudging is characterized by a wavy clouding or fading of the card image This normally appears at one end of the card Smudging is typically caused by low Transfer Temperature or low Transfer T...

Page 313: ...ure 1 Read the suggested Sections of the Technical Service and Maintenance Manual in order to troubleshoot the Card Printer As needed contact the Fargo Technical Support Group by phone at 952 941 0050 or by fax at 952 941 1852 for additional technical assistance OR Contact Fargo Technical Support via the Web http www fargo com tech_support contact_tech_support asp 2 Position a phone near the Print...

Page 314: ...ters were built Reviewing Example No 1 Serial Number 80453289 1 80453289 The first two digits in the serial number indicate the year the printer was built e g the digits 80 indicate the year 1998 2 80453289 The third and fourth digits in the serial number indicate the week the printer was built e g the digits 45 indicate week 45 of that year 3 80453289 The last four digits indicate the sequence nu...

Page 315: ... Compound 23811 Belt O Ring Film Motors 1 00 140212 O Ring 1 024 Compound 23811 Belt O Ring Ribbon Motor 1 00 140212 O Ring 1 024 Compound 23811 Belt Ribbon Lamination Drive O Ring 1 00 140212 O Ring 1 024 Compound 23811 Belt O Rings Film Drive 1 00 220071 Belt 65 GRV 080P 1 8 Width Belt Card Drive 9 62 220082 Belt 105 GRV 080P 1 8 Width Belt Card Drive Belt2 9 23 760286 Pulley Ribbon Motor Pulley...

Page 316: ...und Gear 3 50 F000018 Belt 104 GRV 080P 1 8 Width Belt 104 MXL back side 11 31 F000063 O Ring 1 022 COMPOUND 5747 Belt O Ring 0 40 F000092 Belt FHT 1 220 Tooth Belt Stepper Motor 7 09 F000093 Belt 136T FHT 1 X 4MM Belt N2 Stepper Motor 5 27 F000094 Belt 163T FHT 1 X 4MM Belt Stepper Motor 5 40 F000094 Belt 163T FHT 1 X 4MM Belt C2 Stepper Motor 5 40 F000111 Belt 106 GRV 08 P 60DEG 1 8 Belt Magneti...

Page 317: ...140403 Assembly Board User Interface Board LCD Display 283 53 140403 Assembly Board User Interface Board User interface 283 53 A000271 Assembly PCB Main HDP LC 5200 CPU Board Main Print 0 00 A000294 Assembly HDP and SII Magnetics Board Board Assembly HDP and SII Magnetic 113 69 D841136 HDP820 PROG LAM Board Board Lam Board 140402 1 160 00 Cables 130069 Power Cord European 6 Foot Cord Europe 7 48 2...

Page 318: ... List Price Covers 840167 Assembly Input Covers Cover Card Input hopper 1 293 44 840169 Assembly Output Covers Cover Left output 460 07 840260 Cover LAM Roller Cover Lam black plastic 4 42 840361 Cover Top Tower Cover Top 159 06 840362 Cover Mid Tower Cover Mid Tower 121 42 840363 Cover Base Tower Cover Base Tower 133 70 D840839 Input Cover Main Cover Right no doors input 512 00 D841221 Cover Rear...

Page 319: ... Angle Power Cord Receptacle 25 61 130200 Magnetic Catch Magnetic Door Catch Used with 130201 2 56 130201 Magnetic Latch Plate Magnetic Latch Plate Used with 130200 0 60 150074 Spring COMP 48ODx 1 0L x 036 Flipper table Spring 0 92 150074 Spring COMP 48ODx 1 0L x 036 Hub Spring 0 92 150093 Spring EXT 25 x 018 x 1 5 Dancer Springs 1 72 150240 Power Supply Switching 150W Power Supply Switching 150W ...

Page 320: ...l Encoder Wheel Ribbon Drive 12 81 810492 Encoder Wheel Encoder Wheel Film Drive 12 81 840104 Assembly Magnetic Head 3 Channel HI CO Magnetic Head 222 37 840255 Link LAM Cover Link Lam Cover 8 13 840272 Spring Head FORCE Printhead Spring 15 80 840274 Mount Printhead Lower Printhead Bracket 6 44 840366 Gas Spring Gas Spring 68 90 D840507 Assembly Magnetic Head JIS2 Assembly Magnetic Head JIS2 299 0...

Page 321: ...840865 Spring Wing Stainless Back Side Output Pinch Springs 4 48 D840865 Spring Wing Stainless Back Side Input Pinch Springs 4 48 D840865 Spring Wing Stainless Front Side Output Pinch Springs 4 48 D840909 Card Weight Card Weight 23 34 D840952 Assembly Ribbon Hub Hub plain 8 77 D840952 Assembly Ribbon Hub Hub Drive plain 8 77 D840985 Assembly Fan 150322 Fan Side Side Fan 60 20 D840986 Assembly Fan ...

Page 322: ...me 820 Top Module Compete Module 1 682 72 D841085 Assembly Lamination 820 Lamination Module complete unit 1 108 77 D841087 Assembly Input 820 Input Module Complete Module 1 566 76 D841100 Assembly Supply HDP 820 Supply Pack 34 84 D841103 Sleeve Module Close Gas Spring Sleeve 12 80 D841105 Assembly Card Feed Motor Card Feed Assembly 0 00 D841152 Hub Ribbon Driven Hub Drive ribbon Driven notched 0 8...

Page 323: ... Cleaning Cartridge HDP 825 ONLY 34 95 D880153 Roller DELRIN AF Card Idler Roller Card Idler 4 22 D880153 Roller DELRIN AF Card Idler Roller Encoder Pinch Idler Brown Roller 4 22 Motors 840123 Assembly Motor_E000062_Motor STP PRN Motor Stepper Motor 114 53 840124 Assembly Motor Flipper Table Motor Flipper 193 25 840130 Assembly Motor 150285 Motor OHP Lift Motor Stacker Lift 0 00 A000124 Assembly P...

Page 324: ...sembly Motor A000124 Motor Rib Motor Ribbon Take Up Assembly 18 72 D841045 Assembly Stepper Base MOD Motor Lamination Stepper 132 02 D841073 Assembly Motor A000124 LAM Lift Motor Lamination Roller 16 38 D841081 Assembly Motor 150285 Motor Card Fed Motor Card Feed Motor only 10 92 D850425 Assembly Stepper Motor Motor Stepper with pulley 91 65 Printheads 81570 Kit Printhead Replacement HDP Kit Print...

Page 325: ... 194 42 840220 Roller Card Inverter Roller Flip Table Roller 49 21 84031411 Roller Card Full Width Roller Full Card 48 69 840320 Roller Platen LAM Roller Platen 45 63 D840811 Roller Platen Print Roller Platen Transfer orange 82 94 D840926 Roller Card Support Roller Card Support 112 06 D840993 Roller Input Feed High COF Roller Card Feed 51 94 D850308 Roller Cleaning Driven Roller Cleaning Driven 38...

Page 326: ...Board Sensor Module close 12 35 140407 Assembly Sensor Board Sensor Output Stacker 12 35 140407 Assembly Sensor Board Sensor Flip home 12 35 140407 Assembly Sensor Board Sensor Dancer high and low 12 35 140407 Assembly Sensor Board Sensor Top Cover Sensor 12 35 140407 Assembly Sensor Board Sensor Cards low 12 35 140407 Assembly Sensor Board Sensor Magnetic E Card TOF 12 35 140500 Assembly Board La...

Page 327: ...sor 070048 Sensor ITM TUP Sensor Film Take up 24 31 840141 Assembly Sensor 070049 Sensor Card PSN Sensor Card Feed Card Path 20 48 840199 Assembly Ribbon Sensor Array LAM Sensor Lower Film Sensor 105 16 840263 Thermocouple Kapton Sensor Thermocouple Lamination Roller 72 80 A000126 Assembly PCB S3 Sensor 2 Sensor Transfer Lift Sensor 25 86 D840526 Thermocouple Kapton Sensor Thermocouple flattener 6...

Page 328: ...ensor Card Feed Flipper Table 21 78 D840982 Assembly Sensor 070048 Sensor Rib Spy Sensor Ribbon Encoder 24 31 D840983 Assembly Sensor 070048 Sensor PRN PSN Sensor Headlift position 24 31 D841023 Assembly Slotted OPT PRN Sensor Upper Film Sensor 116 42 2003 FARGO Electronics Incorporated FARGO is a registered trademark of FARGO Electronics Incorporated Prices and specifications are subject to chang...

Page 329: ...4 Compound 23811 Belt Drive 0 Ring 1 00 760286 Pulley Ribbon Motor Pulley Ribbon Motor 1 17 760287 Pulley Gear Combination Pulley Gear Combination 0 78 760288 Gear Ribbon Idler Gear Idler 3 71 760289 Gear Ribbon Drive Gear Ribbon Drive 2 47 810265 Gear Platen Card Drive Gear Platen Card Drive 0 91 810266 Gear Card Transport Drive Gear Card Transport Drive 0 72 840288 Pulley Press 15 GRV MXL Pulley...

Page 330: ...lt O Ring 103 X 1 063 1 17 Boards 820593 Assembly Board Ribbon ID Sensor Sensor Assembly Board 45 22 A000242 Assembly PCB LED and Switch SELM Sensor Assembly PCB LED and Switch SELM 115 00 A000250 Assembly PCB Main SE Laminator Board Main 900 00 Cables D870169 Cable LAM Control Board Cable LAM Control Board 0 00 D870170 Cable LAM Print Board Cable LAM Print Board 30 16 D870177 Assembly Power Cable...

Page 331: ... Price Covers D870088 Base Plate Base Plate 0 00 D870124 Cover LAM Output Cover LAM Output 45 50 D870143 Cover LAM Main Cover HDP 8XX Cover LAM Main 390 00 D870144 Cover Top LAM Cover HDP 8XX Cover Top LAM 159 00 D870149 Cover Access Cover Base Plate Cover Access 0 00 D870151 Cover Plate Board Cover HDP LAM Board Cover 97 50 D870159 Assembly HDP LAM Covers Cover HDP Lam Main Cover 0 00 D870212 Ass...

Page 332: ...x 750L x 036 Flipper Spring 0 84 760293 Hub Ribbon Right Hub Ribbon Right 0 65 760294 Hub Ribbon Left Hub Ribbon Left 0 66 810455 Spring Thermocouple Spring Thermocouple 2 22 810480 Spring Card Idler Spring Card Idler 1 54 810492 Encoder Wheel Encoder Wheel 12 81 D000186 Spacer Inverter Friction Spacer for Clutch 1 95 D840777 Label Hot Label Hot 0 00 D850189 Latch Hook Latch Hook 2 48 D850190 Pull...

Page 333: ...Reject Hopper LAM Reject 0 00 D870153 Assembly LAM Arm Assembly LAM Arm 1 109 55 D870168 RTD_Kapton Thermal coupler 116 20 D870194 Assembly LC Heater Assembly LC Heater 0 00 D870210 Assembly LC Film Take up Assembly LC Film Take up 36 15 D870215 Hinge Zero Torque Hinge Zero Torque 0 00 D870224 Bracket Hinge Mount DTC Bracket Hinge Mount 0 00 D870245 Bracket Hinge Mount HDP Upper Lid Bracket 50 96 ...

Page 334: ...r LAM FLIP Assembly Motor LAM FLIP 83 52 D870218 Assembly Motor LAM Platen Assembly Motor LAM Platen 83 52 Rollers 810264 Roller Ribbon Guide Roller Ribbon Guide 10 08 820516 Roller Platen Pulley Roller Platen Pulley 45 31 84031411 Roller Card Full Width Roller Card Full Width 48 69 D870090 Roller Card FLIP Roller Card FLIP 0 00 D870163 Roller CR 100 Lamination Roller CR100 Lamination 0 00 D870211...

Page 335: ...nsor Assembly LC Card POSN 35 56 D870188 Assembly Board Flipper Sensor LC Sensor Assembly Board Flipper Sensor LC 19 82 D870189 Assembly Slotted Sensor Mount Sensor Assembly Slotted Mount 51 94 D870193 Assembly Board LED LC Sensor Assembly Board LED LC 18 40 D870198 Assembly Optical Encoder Sensor LC Sensor Assembly Optical Encoder LC 0 00 D870219 Assembly Sensor 070048 LAM Lift Sensor Assembly _0...

Page 336: ...Sensors D870221 Assembly Film Sensor LC Sensor Assembly Film Sensor LC 0 00 D870228 Assembly Hopper Sensor Sensor Assembly Hopper 11 70 D870241 Assembly Lower LAM Sensor Sensor Assembly Lower LAM 0 00 2003 FARGO Electronics Incorporated FARGO is a registered trademark of FARGO Electronics Incorporated Prices and specifications are subject to change without notice Address 6533 Flying Cloud Drive Ed...

Page 337: ...A type of color matching that takes the colors value of Pixels and applies them to an algebraic equation to adjust the levels of hue saturation and brightness ANSI American National Standards Institute The United States Representative to ISO providing standardization for U S Manufactures prior or in addition to acceptance by ISO AS400 An IBM operating system running on a main frame DTC500 Fargo Pr...

Page 338: ...ng in chip based non volatile memory Bit An abbreviation for binary digital Each bit is an element of information that can have two states off and on Bit map A graphic produced by an array of Pixel elements with the color hue brightness and saturation information stored in bits The more bits the more values and thus the greater variety 1 bit color is black and white 8 bit color produces 256 shades...

Page 339: ...re used for dedicated high speed communication between the PC and the Printer port Centronics A parallel communications interface that has become the standard for connections to Printers designed by the Centronics Corp Coercivity The property of a Magnetic Stripe that indicates the amount of force needed before magnetic saturation measured in Oersted Oe color matching The process of adjusting colo...

Page 340: ...ed in serial port interfaces DC Motor A Motor that works on DC with continuous motion DC Direct Current Electronic flow that is unidirectional flowing from the positive to negative of a power source Default A setting or parameter that comes preset from the factory in Driver or Firmware Performance parameters may be customized in the Driver but can be reset to the factory values usually through the...

Page 341: ...rough device and is connected in serial to the parallel cable Dot The smallest unit of an image that the Printer is able to produce The smaller the dot see dot pitch the sharper the image Dot pitch A measurement of image sharpness denoting the width of the dots that makes up a Pixel The smaller the pitch the sharper the image Download The transfer of a data file from one device to the other over a...

Page 342: ...any card with built in electronic devices such as smart cards or prox cards E card Docking Station The device in the Printer that accepts smart cards with an ISO smart card contact station This allows the user to write to the smart card chip with a standard RS 232 interface in the back of the Printer or with the optional built in Encoder Edge to Edge Refers to the maximum printable area on a card ...

Page 343: ...el to increase the port throughput EPROM Electronically Programmable Read Only Memory A microchip based non volatile memory storage device that can not be rewritten in the field Firmware for many Fargo Printers is stored on these chips and so a change of the chip is necessary for an upgrade Escape sequence A string or control character that indicates to the processor that what follows is a command...

Page 344: ...aracteristic curve relating optical density to relative log exposure Glossy Matte A smooth polished surface in comparison to a rougher matte surface Fargo matte cards have a surface index Ra of approximately 65 microinches while glossy have a Ra 3 Glossy PVC A card made of PVC with a smooth polished surface Surface roughness of approximately 0 10 micro inches This is required for direct to card dy...

Page 345: ... color match Head Abbreviation for printhead Heat sink A device used to dissipate heat into the ambient Heat Seal A resinous film transferred by the printhead onto the back of an HDP intermediate transfer film to facilitate adhesion HiCo High Coercivity The coercivity value of magnetic media between 2500 4000 Oe ISO 7811 6 Fargo s High Coercivity encodes at 2750 Oe HTML HyperText Markup Language A...

Page 346: ...e ribbon by the printhead The film is then transferred to the card surface by the hot Lamination roller ISO For the Greek iso meaning the same Used to represent data from the International Organization for Standardization JIS II Japanese Industrial Standard The standard for encoding to a Magnetic Stripe provided by the Japan Standards Association The single track is as wide as ISO tracks 1 and 2 c...

Page 347: ...ibbon and film LoCo Low Coercivity The coercivity value of magnetic media between 250 600 Oe ISO 7811 2 Fargo s Low Coercivity encodes at 300 Oe LPT Port Line Printer Port The system abbreviation for a PC s parallel Printer port Mag encoding The process of orienting successive magnetic bits to produce a serial data string Mag stripe An area of the card with an applied or impregnated ferrous materi...

Page 348: ... found the science of electromagnetism Offset The prescribed distance between a reference point and the target point The offset in card printing may refer to the position of the image relative to the leading edge or the distance of the start of magnetic encoding from the leading edge of the card O Ring A rubber ring used as a belt in several media driving applications OS Operating System The instr...

Page 349: ...transfer rate Parallel port A communication socket on a device that allows for parallel data transfer PC Personal Computer A stand alone programmable electronic device that can store retrieve and process data consisting of a CPU mouse keyBoard and monitor PCB Printed Circuit Board A solid multi layered plate on which electronic elements are attached either through the Board or on the surface Peel ...

Page 350: ...ck polyester material that enhances card security and durability applied over the printed surface with a hot roller Available as clear or with embedded holographic type security images Portrait A document layout that is viewed with the document s long axis in a vertical orientation Potentiometer An electronic resistor with a variable resistance value that can be mechanically set Print Driver A sof...

Page 351: ...t Plus reader mounted on the e card docking station inside the Printer Encoder The ProxPoint is a read only device producing a Wiegand signal that is converted to RS 232 using a Cypress Computer Systems CVT 2232 Application programs can read information from HID prox cards via a RS 232 signal through a dedicated DB 9 port on the outside of the Printer labeled Prox RAM Random Access Memory A storag...

Page 352: ... model Ribbon The dye impregnated film that is used for color printing Ribbon cable Parallel wires held flat in a row by plastic insulation RibbonTraq A Fargo Electronics method of placing bar code like marks on the transition area between color Panels These marks are arranged for detection by a reflective Sensor array for the identification of ribbon type and the ribbon position RMA number Return...

Page 353: ...hat installs in a slot on the main Board Simplex Single sided printing SmartGuard An application from Fargo Electronics that allows users to prevent access to the Printer through the use of a personally encoded smart card SmartGuard SmartGuard is a Printer security option that uses a custom access card and a built in reader to restrict Printer access Only a valid access card can enable the Printer...

Page 354: ... Board Surge Protector An electronic device placed in serial to the Printer s power supply that prevents damage to the Printer from electronic surges and electrical current that is outside of the normal parameters Switch Box An electromechanical device to which a user may connect several peripheral devices to the parallel port simultaneously yet using the selector switch to designate the active po...

Page 355: ...on is not completed in the time allotted by the operating system TOF Top of Form The leading edge of the card as it travels through the Printer Track The area on a mag stripe designated to contain the magnetic data string Troubleshooting The process of investigating and determining the cause of a problem TrueType TT A font format that produces each character using a mathematical equation rather th...

Page 356: ...mproper film or ribbon tension YMC The designation of colored ribbon by the Panels of color in the order in which they are printed Yellow Y Magenta M Cyan C YMCK The designation of colored ribbon by the Panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K YMCKH The designation of colored ribbon by the Panels of color in the order in which they are printed Yellow...

Page 357: ... Agency Listings 11 Algebraic 190 502 Align ribbon error 85 Aligning Film 50 Aligning Ribbon 50 all Printers share all print jobs 197 ANSI American National Standards Institute 502 Appropriate HDP Printer Driver Settings 179 AS400 502 ASCII American Standard Code for Information Interchange 502 AT 502 Attaching the Card Lamination Module 160 Attention screen 29 Auto Eject 1st Error option 224 auto...

Page 358: ... 177 Card Size 33 231 233 Card Size Knob 124 card size selection 123 card stalls at feed rollers 71 card stock selection 178 Card Surface 33 card surface debris problems 110 111 112 Card tab 123 Card Thickness Adjustment Knob 22 177 card thickness settings 69 Card Thickness Slide 69 Card Type 234 235 Card Type 12 Card Type Custom options 207 Card Type option 179 207 Card Type Selection 179 card wa...

Page 359: ...ripe printed on card 80 81 Data Input 51 Data Timeout 51 DB 9 505 DC Direct Current 505 DC Motor 505 decrease the Print Offset setting 455 Decrease Increase the Print Offset value 451 Default 505 Default button 203 Defined Area s check box 213 Defined Area s option 211 Deflector 284 Defrag 505 Delete Card Data 58 Device Option tab 87 113 digital voltmeter 72 73 Dimensions 12 DIP switches Dual In l...

Page 360: ...tions 199 Encoding Mode 221 Encoding Module 78 82 Encoding Options 13 End Sentinel ES 227 Engine 508 Enhanced Communication Port ECP mode 61 EOF End Of Form 508 EPP Enhanced Parallel Port 508 EPROM Electronically Programmable Read Only Memory 508 Error displayed on startup 90 Error Attention Screens 29 Escape sequence 508 ESD 164 245 259 ESD ElectroStatic Discharge 508 Ethernet 508 Exception Log 4...

Page 361: ... 207 Graphical Device Interface GDI 509 Gray Scale 509 Gray Align YMC 460 Gray Align YMCK 132 H Halftoning 509 Hard Drive 510 hard drive space adequate or inadequate 62 HDP High Definition Printing 510 HDP Card Matte PVC Card Type option 208 HDP Cards Matte PVC H Panel ribbon 2 180 HDP Cards Matte PVC non H Panel ribbon 180 HDP Film 52 56 109 112 129 207 255 HDP Film creased or wrinkled on printed...

Page 362: ...rocess 46 Initializing 53 inner alignment arrows 455 Input 511 Input hopper 511 Input Hopper 70 Input Hopper Card Capacity 12 13 Input Hopper Door 84 Insert Access Card 58 Insert New Card 58 Interface 13 interface cable 471 Intermediate Transfer Media InTM 511 Interpreting LCD Display Messages 466 Invalid Access Card 58 Invalid Password 58 IPC 183 ISO 511 ISO 7811 2 Magnetic Stripe 226 ISO encoded...

Page 363: ...ack 512 Mag Verify 512 magnetic card analyzer 462 Magnetic Encoder 76 Magnetic Encoder Head 363 Magnetic encoding area of Printer 78 Magnetic Encoding tab 218 magnetic stripe 79 Magnetic Stripe Encoding Modules 219 Magnetic Stripe encoding process 218 Magnetic Stripe verification 224 Magnetic Test 78 82 Magnetic TOF 462 463 Magnetic TOF setting 462 Magnetic Track data 227 Magnetic Track Options 22...

Page 364: ...rallel cable 60 Parallel Interface Port 22 Parallel port 514 parallel port mode 61 Parts Replacement 258 Pass Count 134 Pause button 28 Pause 55 PC Personal Computer 514 PCB Printed Circuit Board 514 Peel 514 Peel Off 514 Peel Off Bar not straight 131 Peel Off Bar Ribbon Peel Bar 126 131 Peripheral 514 permanent circuit memory 438 PET 515 Photo 191 Pillow Block assembly 353 Pinch roller 515 Pinch ...

Page 365: ...Printer Show Error Count Show Card Count and System Upgrade 445 print the first page of a two page document 194 Print Timeout 55 Print Width 233 Print YMC Under K and Print K Only options 216 Print YMC Under K Print K Only options 216 Print Transfer Stations 67 71 78 90 255 256 257 printed image 206 printed text and barcodes 216 Printer 447 448 Printer cannot align flipper 72 Printer cannot align ...

Page 366: ...place Sensor 75 replace the motor 100 Replacing Headlift Sensor Assembly 88 Replacing Main Board 90 Replacing Printhead 281 Replacing the Headlift Motor Assembly 88 Replacing Transfer Lift Motor 99 Replacing Transfer Lift Switch 99 reseat cable 89 reset the Printer 100 Resident Font 516 Resin 516 resin black K Panel 211 212 213 216 Resin Black Panel 32 resin dither 191 Resin Heat slide 202 resin i...

Page 367: ...ions 60 Setup Printer 71 78 SETUP EXE file 469 Shift Data Left option 225 Show Error Count 466 SIMM 518 Simplex 518 Slide Lock 69 Smart Card 518 smart chip 178 Smart Encode Failed 56 Smart Setting 83 SmartGuard 518 SmartGuard Access Card 58 59 SmartGuard card 58 SmartGuard data 58 SmartGuard Disabled 59 SmartGuard Enabled 59 SmartGuard PCB Assembly 279 SmartGuard Ribbon Cable 279 SmartGuard 518 Sm...

Page 368: ...Cooling 56 Transfer Cooling Error LCD indication 97 Transfer Cooling message 97 Transfer Count 134 Transfer Dwell Time Temperature 207 Transfer EOF 454 455 Transfer EOF value 454 Transfer Film 91 Transfer Film Drive errors 91 Transfer Lift 56 Transfer Lift Motor 99 337 Transfer Lift Motor problem 99 Transfer Lift Switch 336 Transfer Module 334 349 Transfer Peel Off Bar Assembly 331 Transfer Platen...

Page 369: ...sfer tab 119 V Verification 224 Vertical adjustment 206 Vertical Horizontal adjustment arrows 205 Virtual Memory 521 visible damage 108 W Weight 15 Windows 2000 XP 87 104 107 113 115 117 118 119 121 123 125 Windows 98Se ME 87 104 107 113 115 117 118 119 121 123 125 Windows NT 4 0 87 104 107 113 115 117 118 119 121 123 125 wires not pinched 89 Wrinkle 521 Writing Access Card 59 wrong print ribbon 8...

Page 370: ...ineering Drawings These drawings are attached to this document in its PDF form for specified Users ONLY Appendix B Technical Updates These technical updates have already been incorporated into this service document Appendix C Miscellaneous There is no miscellaneous information added to this service document at this time ...

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