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FARGO electronics DTC300, User Manual

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FARGO electronics DTC300 User Manual Download Page 101

RESTRICTED USE ONLY

 

Fargo Electronics, Inc.

 

DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 

4-44

Resolving the Excessive Resin Printing problems 

All Troubleshooting procedures assume that only factory-authorized supplies are in use in 
the Printer.  

Step Procedure 

1

Review the following information.  

•

Symptom:

  Black resin text and barcodes appear smeared or too thick. 

•

Printer Error State:

  None 

•

LCD Error Display:

  None 

•

Driver Monitor Error Display:

  None 

2

Reduce the Resin Heat setting within the Image Color

 

tab of the Printer Driver. 

See the Using the Image Color tab.

Continued on the next page

 

Summary of Contents for DTC300

Page 1: ...DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 Part Number XXXXXX ...

Page 2: ... provide Fargo with professional and international standards requirements guidelines and models for our technical training and user documentation At all times the Copyright Protection Notice for each document was adhered to within our Fargo documentation process This reference to other documents does not imply that Fargo is an ISO certified company at this time ANSI ISO ASQ Q9001 2000 American Nat...

Page 3: ...______________________________2 7 HoloMarkTM and Custom HoloMarkTM Application Specifications __________2 7 Functional Specifications________________________________________________2 8 Printer Components Front Cover_______________________________________2 9 Printer Components Print Ribbons ____________________________________2 10 Printer Components Resin Only Print Ribbons_________________________...

Page 4: ..._4 28 Resolving a Card Jam Error___________________________________________4 30 Resolving a Headlift Motor or Sensor Error ______________________________4 32 Resolving the Cover Open Error Message________________________________4 34 Resolving the Blank Output issues _____________________________________4 35 Diagnosing Image Problems ____________________________________________4 38 Resolving the Pi...

Page 5: ...ng the Overlay Heat O option _______________________________________5 28 Using the Image Color tab DTC400 DTC300 ______________________________5 29 Using the Resin Heat K option _______________________________________5 30 Using the Overlay Heat O option _____________________________________5 31 Using the Color Matching option and Default button _______________________5 32 Using the Calibrate tab__...

Page 6: ...______________________________________5 84 Reviewing the Ribbon Information _____________________________________5 85 Reviewing the Ribbon Level Indicator __________________________________5 86 Using the Printer Calibration Utility ______________________________________5 87 Using the Image Darkness Option ______________________________________5 88 Using the Print Top of Form Option _______________...

Page 7: ...______________10 12 Selecting the Mechanics tab in the Diagnostics Utility _____________________10 13 Selecting the Self Tests tab in the Diagnostics Utility______________________10 24 Selecting the Card Samples tab in the Diagnostics Utility __________________10 25 Selecting the Magnetic Encoding tab in the Diagnostics Utility ______________10 26 Selecting the Help button in the Diagnostics Utili...

Page 8: ...nts to quickly locate for example an error message a procedure the index or an appendix Troubleshooting Replacement Removal Diagnostic and Navigation Procedures in hyper linked Sections You can go directly to Specifications General Troubleshooting Printer Adjustments Parts Replacement Printer Packing Board Level Diagnostics LCD On Line Menu Navigation and Firmware Updates to find troubleshooting r...

Page 9: ...itive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge...

Page 10: ...Motors Sensors Parts 1 Card Feed 6 Card Feed 13 Card Input Roller 2 Print Stepper 7 Ribbon Sensor 14 Cleaning Roller 3 Ribbon Drive 8 Ribbon Encoder 15 Card Feed Roller 4 Print Headlift 9 Headlift Sensor 16 Printhead Cooling Fan 5 Ribbon Rewind Motor 10 Printhead Thermistor 17 Card Input Hopper 11 Ribbon LED SNR 18 Magnetic Encoding Head Module 12 RFID Antenna 19 Platen Roller 20 Pinch Roller ...

Page 11: ... encoding Step Process 1 The File information is received from the PC 2 Printer checks the installed Ribbon type stored in memory against the Ribbon type command that was sent from the Printer a If Ribbon type does not match the media light will begin flashing 3 The Card Input Motor and Print Stepper Motor engage 4 The Card Feed Sensor detects leading edge of card and disengages the card input Mot...

Page 12: ...pper Motor queues card to the middle of the platen Roller All Stop 10 The Print Headlift Motor engages 11 The Print Headlift Sensor detects closed state 12 The Print Headlift Motor disengages 13 The Print Stepper Motor engages 14 The Print Cover Sensor checks for a closed state 15 The Ribbon Drive Motor engages 16 The Image data is burned by the Printhead until image data is depleted All Stop 17 T...

Page 13: ...Feed Stepper Motor engages to queue card for magnetic encoding 24 The Encoding data is written to the card 25 The Card Feed Stepper will re queue card for each verification pass required 26 After Ribbon advances a few encoder clicks assume Ribbon free of card All Stop 27 Repeat steps 9 through 23 for appropriate number of color overlay panels 28 The Card is ejected from the Printer 29 All Stop ...

Page 14: ...0M Boot up Sequence Step Process 1 On Power up the Printer checks the current state of the Card Feed Sensor and the Headlift Sensor 2 If the Headlift Sensor is found to be open the Headlift Motor will turn until a closed state is seen 3 If the Card Feed Sensor is found to be blocked the Card Feed Stepper will engage to eject the card ...

Page 15: ...ions _________________________________ 2 6 VeriMarkTM Cards 2 D holographic foil application_____________________ 2 6 Custom HoloMarkTM Cards _________________________________________ 2 6 Visual Security Card Stock Part Numbers______________________________ 2 6 Visual Security Fargo Certified Overlaminates Special Order in 50 quantity minimum _______________________________________________________...

Page 16: ...tial area causes unacceptable interference to radio and TV reception the operator is required to take whatever steps are necessary to correct the interference ITS EMC The Card Printer has been tested and complies with EN55022 Class B 1995 and EN61000 3 2 EN61000 3 3 and EN55024 1998 standards for EMI emissions Note Based on the above testing the Printer manufacturer certifies that the Card Printer...

Page 17: ...rd Card Sizes CR 80 3 375 L x 2 125 W 85 6mmL x 54mmW Accepted Card Thickness 20 mil and 30 mil 030 76mm Accepted Card Types PVC or polyester cards with polished PVC finish monochrome resin required for straight polyester Agency Listings Safety UL 1950 CSA C2 2 and TüV GS IEC 950 Emissions FCC Class A CRC c1374 Class A and TüV EMC IEC 801 2 3 4 CISPR 22 Class B CE BSMI Card Input Hopper Capacity 1...

Page 18: ...nt Speed DTC400 DTC300 30 seconds per card 120 cards per hour YMCKO DTC300M 5 seconds per card 720 cards per hour K Note Indicates the print Ribbon type and the number of Ribbon panels printed where Y Yellow M Magenta C Cyan K Resin Black B Dye Sublimation Black and O Overlay Print speed is measured from the time a card feeds into the Printer to the time it ejects from the Printer Print speeds do ...

Page 19: ...hnical Specifications continued Type Description Supply Voltage 100 240 VAC 6 1 3 A Supply Frequency 50 Hz 60 Hz System Requirements IBM PC or compatible Windows 98SE Me 2000 and XP Pentium class 233 MHz computer with 64 MB of RAM or higher 200 MB free hard disk space or higher USB 1 1 Weight 15 lbs 7 kg ...

Page 20: ...r organizations card design around which no printing and overlay will be placed Custom HoloMarkTM Cards A Custom HoloMark TM Card is a three dimensional holographic image transferred to metal foil and embossed to blank cards The image is customer specific and the program mirrors our holographic laminates program with a couple exceptions Visual Security Card Stock Part Numbers All Visual Security C...

Page 21: ...the top two locations on portrait orientation cards positions E F The foil will be located 0 9 cm from the top of the card and 0 4 cm from the sides of the card HoloMarkTM and Custom HoloMarkTM Application Specifications HoloMarkTM and Custom HoloMarkTM foils will cover a dimensional area of 1 5 cm x 1 5 cm The exclusive areas are as follows HoloMarkTM and Custom HoloMarkTM card end users will be ...

Page 22: ...y the magenta panel and the cyan panel Note As the print Ribbon passes beneath the Printhead hundreds of thermal elements within the Printhead heat the dyes on the Ribbon When these dyes are heated they diffuse into the surface of the card A separate pass is made for each of the three color panels on the Ribbon By combining the colors of each panel and by varying the heat used to transfer these co...

Page 23: ...t the Printer for the next print job If a card is left within the Printer after a print job is canceled it will automatically be ejected when the Printer is turned back ON Pause button The Pause button is used to pause the Printer during normal operation and also to resume operation after an error condition is cleared Note In general as the icon above this button indicates errors are related to ei...

Page 24: ...in thermal transfer print methods each provide their own unique benefits print Ribbons are available in resin only dye sublimation only and combination dye sublimation resin versions To make it easier to remember which print Ribbons are which a letter code has been developed to indicate the type of Ribbon panels found on each Ribbon This letter code is as follows Dye Sublimation Yellow Panel Dye S...

Page 25: ...me ID card applications Resin black bar codes are readable by both infrared and visible light bar codes scanners Premium Resin Black K provides 1 000 prints This Ribbon provides maximum resin durability ideal for applications such as access control where cards are repeatedly swiped through a Magnetic Stripe reader Resin black bar codes are readable by both infrared and visible light bar codes scan...

Page 26: ... dropped or soiled Note Printhead damage caused by contaminated or poor quality cards will automatically void the Printhead s factory warranty 4 If printing onto cards with a pre punched slot do not print over the area of the card with the punched slot Note To avoid this area when printing use the options in the Overlay Print Area tab to omit printing in this area or punch the slot after the card ...

Page 27: ...o quality images with the dye sublimation panels along with sharp black text and bar codes with the resin black panel A clear overlay panel O is also included on most Ribbons to protect the dye sublimation images Dye Sublimation images must have an overlay panel applied to them or they will quickly begin to wear or fade Full Color YMCKO provides 250 prints This Ribbon is used to print full color p...

Page 28: ...completely smooth level surface in order for the Printer to achieve consistent color coverage Certain types of Proximity cards have an uneven surface that will inhibit consistent color transfer Certain types of smart card chips are raised slightly above the cards surface which also results in poor color transfer UltraCard Stock Due to the importance of using high quality blank cards a factory appr...

Page 29: ...___3 6 Connecting the Printer power___________________________________________3 7 Installing the Print Ribbon Cartridge_____________________________________3 8 Installing the Print Ribbon Cartridge continued _________________________3 9 Installing the Print Ribbon Cartridge continued ________________________3 10 Installing Blank Cards into the Card Hopper______________________________3 11 Installi...

Page 30: ...rinting a Test Print Image ___________________________________________3 27 Printing a Test Print Image continued ________________________________3 28 Printer Transport _____________________________________________________3 29 Moving the Printer to another location __________________________________3 29 ...

Page 31: ...dequate clearance in front of the unit to accommodate the unit with its Covers open Do not install unit a near heat sources such as radiators or air ducts or b in a place subject to direct sunlight excessive dust mechanical vibration or shock About Moisture Condensation If the unit is brought directly from a cold to a warm location or is placed in a very damp room moisture may condense inside the ...

Page 32: ...Printer inspect the carton to ensure that no damage has occurred during shipping Make sure that all supplied accessories are included with your unit Check that the following items are included Power Supply US Power Cable Europe Power Cable Software Installation CD User Guide User Guide Warranty Statement Registration Card and Compliancy Document ...

Page 33: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 5 Reviewing the Printer front view Reviewing the Printer front view Cartridge being installed ...

Page 34: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 6 Reviewing the LCD top front part of Printer ...

Page 35: ...o not connect the Printer s USB cable until prompted during the Printer Driver installation Step Procedure 1 Plug the AC adapter power cable into the back of the Printer See Display A 2 Plug the wall power cable into the AC power adapter 3 Plug the wall power cable into a standard 110VAC power outlet Display A Shows back of Printer with AC power cable below ...

Page 36: ... DTC300 DTC300M Card Printer uses a one piece disposable Ribbon Cartridge load system Every full color Ribbon Cartridge contains a 250 full color card count Ribbon and a Card Cleaning Roller Step Procedure 1 To install the Ribbon Cartridge simply open the front Cover by pressing the black rubber pad or touch pad and lowering the Cover down as shown below ...

Page 37: ... A upper right arrow of display b Remove the Ribbon securing tape as shown in Display A middle right arrow of display 3 Slide the Ribbon Cartridge into the Printer as shown in this section 4 Raise the front Cover and press the front Cover s black rubber pad or touch pad to secure it Display A Shows the Print Ribbon Cartridge before it is installed or inserted into the Printer The Card Cleaning Rol...

Page 38: ...TED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 10 Installing the Print Ribbon Cartridge continued Display B Shows direction that Cartridge is inserted in the Printer ...

Page 39: ... the print side down and if applicable the magnetic strip up and towards the front of the Printer To print using Batch mode follow the instructions below Step Procedure 1 Open the Card Hopper Cover 2 Press the Card Hopper Load Lever down until the Card Tray locks into place as shown in Display B in this section 3 Load up to 100 cards into the Hopper with the print side down If using cards with a m...

Page 40: ...C300 DTC300M Card Printer User Guide Rev 1 1 3 12 Installing Blank Cards into the Card Hopper continued Display B Press the Card Hopper Load Lever down Insert the cards Here the Lever is still up Here the Lever is pressed down Continued on the next page ...

Page 41: ...Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 13 Installing Blank Cards into the Card Hopper continued Here are the cards ready to insert Here the Input Hopper Door is closed Continued on the next page ...

Page 42: ...rd Printer User Guide Rev 1 1 3 14 Lowering the Card Output Hopper Step Procedure 1 The Fargo DTC400 DTC300 DTC300M comes with a Card Output Hopper to hold cards after they have been printed Pull on the Output Hopper and lower its Cover down until it snaps into place ...

Page 43: ...rogram will automatically open Follow the CD s on screen Procedures to complete installation Note If the CD does not automatically open use My Computer or Windows Explorer to view the contents of the CD Then double click on the Setup exe file listed on the CD 2 Click on the following buttons to install the appropriate Printer Driver and Online User s Guide as shown below DTC400 Card Printer Encode...

Page 44: ...CTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 16 Installing the Printer Driver continued Step Procedure 3 Wait during the installation Continued on the next page ...

Page 45: ...argo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 17 Installing the Printer Driver continued Step Procedure 4 Click on the Next button to continue with the Setup program Continued on the next page ...

Page 46: ...DTC300 DTC300M Card Printer User Guide Rev 1 1 3 18 Installing the Printer Driver continued Step Procedure 5 Read the License Agreement Select the I accept the terms of the license agreement option and click Next to continue Continued on the next page ...

Page 47: ...rinter Driver continued Step Procedure 6 a Select the Complete option to install the following components Printer Driver Software Printer Driver User s Guide Fargo Diagnostics Utility Note Selecting Custom will provide the option to select which components to install b Click Next to continue Continued on the next page ...

Page 48: ...USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 20 Installing the Printer Driver continued Step Procedure 7 Click Install to begin the installation Continued on the next page ...

Page 49: ...300 DTC300M Card Printer User Guide Rev 1 1 3 21 Installing the Printer Driver continued Step Procedure 8 Select the port that your Printer is connected to at this time Click on the OK button and continue with the installation Continued on the next page ...

Page 50: ...c DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 22 Installing the Printer Driver continued Step Procedure 9 a Connect the USB cable to the Printer b Turn ON the Printer at this time if it is not already ON Continued on the next page ...

Page 51: ...rgo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 23 Installing the Printer Driver continued Step Procedure 10 Wait while the Driver components are being copied to your PC Continued on the next page ...

Page 52: ...o Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 24 Installing the Printer Driver continued Step Procedure 11 Click on the Finish button to complete the Setup as shown below Continued on the next page ...

Page 53: ... User Guide Rev 1 1 3 25 Installing the Printer Driver continued Step Procedure 12 a Click on the Yes button to exit the installer as shown below b Click on the No button to return to the installer s main menu to install additional software components Continued on the next page ...

Page 54: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 3 26 Installing the Printer Driver continued Step Procedure 13 You have completed the installation ...

Page 55: ...M Card Printer under the Printers window c Select Printing Preferences under the Printer drop down menu This will bring up the DTC400 DTC300 DTC300M Printing Preferences window 2 a Select the Card tab and then click on the Test Print button as shown in Display A in this section Note Ensure that a full color YMCKO Ribbon is installed before proceding b When the Test Print button is selected an imag...

Page 56: ... Printing a Test Print Image continued Step Procedure 3 This completes the DTC400 DTC300 DTC300M Card Printer Encoder Installation Guide For additional help regarding the Test Print and other related items please see the DTC400 DTC300 DTC300M Card Printer User Guide located under Start Programs Fargo ...

Page 57: ...rinter User Guide Rev 1 1 3 29 Printer Transport Moving the Printer to another location Step Procedure 1 The Printer can be transported by gripping it under the back lid as shown in the photo below 2 You have completed the setup and installation procedures in this section ...

Page 58: ...on RFID Error Ribbon RFID Sensor is Corrupted __________4 13 Resolving the Mag Verify Error _______________________________________4 14 Resolving a Mag Verify Error continued _____________________________4 15 Resolving a Mag Verify Error continued _____________________________4 16 Resolving the No Mag Installed Error ___________________________________4 17 Resolving a No Mag Installed Error contin...

Page 59: ...________________________________4 42 Resolving Ribbon Wrinkle problems continued ________________________4 43 Resolving the Excessive Resin Printing problems__________________________4 44 Resolving the Excessive Resin Printing problems continued ______________4 45 Resolving the Incomplete Resin Printing problems_________________________4 46 Resolving the Image Placement problems __________________...

Page 60: ...itive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge...

Page 61: ... if an obsolete Driver was recently removed d Ensure the correct setup options within the Printer Driver are selected e Confirm that the Driver is current by checking at www fargo com 3 Determine the problem with printing from the application a Print a self test from the Printer by holding down the Pause button on power up to ensure that the Printer itself is functioning properly b Print the Windo...

Page 62: ... files on the computer can cause communications errors a Access the temporary files by following this process Search for all folders called TEMP Once found clear out the contents of the folders If using Windows 98SE Me 2000 XP run the System Utility Disk Defragmenter found in the Accessories folder of the Start Menu Use a disk cleanup utility such as Disk Cleanup found in the System Tools folder o...

Page 63: ...ter Resolving a Card Not Fed Error Cards will not feed off the Hopper Step Procedure 1 Review the following information Symptom Cards will not feed at all Printer Error State Card is not being detected by the Card TOF Sensor 11 seconds after the initiation of a print job causing the Printer to produce an error LCD Error Display Card Not Fed Driver Monitor Error Display Unable to Feed Card Continue...

Page 64: ...he print side down e Close the Card Hopper Cover to release the Card Tray f Press on the Resume button g If the cards do not feed continue to Step 3 3 Press the Cancel Print button on the Driver Monitor Error Display Message 4 Reboot the Printer by cycling the power 5 Check the Card Feed Motor a Remove all cards from the Hopper b Press the Card Hopper Load Lever down until the Card Tray locks into...

Page 65: ...eed Roller 7 Card Hopper Feed Roller is not turning during a print job a Remove the Printer rear cover b Ensure that the Card Hopper Feed Motor power cable is securely connected to J 20 on the Printers Main Board c Ensure that the Card Hopper Feed Motor power cable is securely connected to the Card Hopper Feed Motor d Use the Fargo Diagnostic utility to send a test print to the Printer See the Usi...

Page 66: ...in use in the Printer Step Procedure 1 Review the following information Symptoms Two or more cards feed at the same time causing the cards to jam at the Card Hopper Roller Printer is out of cards Printer Error State Card is not being detected by card TOF Sensor 11 sec after the initiation of a print job causing the Printer to produce an error LCD Error Display Card Not Fed Driver Monitor Error Dis...

Page 67: ...nto the Hopper with the print side down e Close the Card Hopper Cover to release the Card Tray f Press on the Resume button g If the cards do not feed continue to Step 3 3 Press the Cancel Print button on the Driver Monitor Error Display Message 4 Reboot the Printer by cycling the power 5 Check Card Feed TOF Sensor a Remove the Printers rear cover b Use a digital volt meter to place the Positive l...

Page 68: ...dures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Printer RFID Sensor does not detect a recognizable signal from the Ribbon Printer Error State The Ribbon tag information is corrupted or incorrect LCD Error Display Ribbon RFID Error Driver Monitor Error Display Ribbon RFID Error Continued on the next page ...

Page 69: ...1 4 12 Resolving a Ribbon RFID Error Ribbon RFID Antenna is Corrupted continued Step Procedure 2 Replace the Print Ribbon a Replace the Print Ribbon Cartridge b Press on the Resume button c If the error continues see Resolving the Ribbon RFID Error Ribbon RFID Sensor is Corrupted in this section ...

Page 70: ...Printer Step Procedure 1 Review the following information Symptom Printer RFID Sensor does not detect a recognizable signal from the Ribbon Printer Error State The Ribbon tag information is corrupted or incorrect LCD Error Display Ribbon RFID Error Driver Monitor Error Display Ribbon RFID Error 2 Replace the Print Ribbon RFID Sensor a Replace the Print Ribbon RFID Sensor b Press on the Resume butt...

Page 71: ...ing procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Printer is unable to verify encoded data Printer Error State The Printer is unable to verify encoded data LCD Error Display Mag Verify Driver Monitor Error Display Mag Verify Continued on the next page ...

Page 72: ... the Printer and reapplying power b Remove the failed card c Use a Magnetic Stripe reader or magnetic developer spray to determine if data is being written to the Magnetic Stripe d If data is not being written to the Magnetic Stripe Open the front cover Remove the Magnetic Module cover screw Remove the Magnetic Module cover Verify that the Magnetic Module is seated securely into the Magnetic Modul...

Page 73: ...USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 16 Resolving a Mag Verify Error continued Step Procedure 6 Verify that the coercivity of the cards matches the Driver Settings ...

Page 74: ...t only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom There is not Magnetic Encoder installed Printer Error State A print job with Magnetic encoding was sent with no Magnetic encoder installed in the Printer LCD Error Display No Mag Installed Driver Monitor Error Display No Mag Installed Continued on the next page ...

Page 75: ...er b Remove the Magnetic Module cover screw c Remove the Magnetic Module cover d Verify that the Printer has a Magnetic Module installed Note If the Printer is equipped with a Magnetic Encoder Module ensure that it is seated securely into the Magnetic Module docking station If the issue persists replace the Magnetic Module See the DTC400 DTC300 DTC300M User Guide for replacement procedures 5 If th...

Page 76: ...ng procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Printer rolls through Ribbon and errors out Printer Error State The Printer cannot find the next panel on the Ribbon LCD Error Display Ribbon Miscue Driver Monitor Error Display Ribbon Sensor Continued on the next page ...

Page 77: ...e or wrinkled repair the Ribbon and wind up the take up roll 4 color panels past the damaged area 3 Press on the Resume button If the issue persists continue to Step 4 4 Replace the Ribbon Cartridge a Press on the Resume button b If the issue persists continue to Step 5 5 Press the Cancel Print button on the Driver Monitor Error Display Message 6 Reboot the Printer by cycling the power 7 Using the...

Page 78: ...only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Print Ribbon has become jammed or has broken in the Printer Printer Error State The Ribbon Supply Encoder Sensor has unexpectedly stop receiving information from the Ribbon Encoder LCD Error Display Ribbon BreakJam Driver Monitor Error Display Ribbon BreakJam ...

Page 79: ...ge area a Press on the Resume button If the issue persists continue to Step 5 5 Use the Fargo Diagnostic utility to cycle the Printhead to ensure proper printhead operation See the Using the Diagnostic Utility tabs If the Printhead does not cycle properly see Resolving the Headlift Motor Sensor Error If the Printhead functions properly continue to Step 6 6 Replace the Ribbon Cartridge a Press on t...

Page 80: ...res assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Printer will not print Printer Error State The Ribbon Sensor has detected the End Of Ribbon mark LCD Error Display Ribbon Out Driver Monitor Error Display Ribbon Out 2 Replace the Ribbon Cartridge a Press on the Resume button ...

Page 81: ...ssume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Printer errors out as soon as it receives data from PC Printer Error State The Printer RFID Sensor is not receiving a signal from the Ribbon LCD Error Display No Ribbon Driver Monitor Error Display No Ribbon Installed Continued on the next page ...

Page 82: ...dge is installed in the Printer a Press on the Resume button If the issue persist continue to Step 3 3 Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board J 5 and the RFID Sensor If the connections are loose reattach Press on the Resume button If the connections are good or if the issue persists continue to Step 4 4 Replace the Ribbon RFID Sensor ...

Page 83: ... assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Printer errors out as soon as it receives data from the PC Printer Error State The Ribbon installed does not match the Printer model LCD Error Display Invalid Ribbon Driver Monitor Error Display Invalid Ribbon Continued on the next page ...

Page 84: ...is designed for the correct Printer model 3 Press on the Resume button If the issue persists continue to Step 4 4 Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board J 5 and the RFID Sensor If the connections are loose reattach Press on the Resume button If the connections are good or if the issue persists continue to Step 5 5 Replace the Ribbon RFID ...

Page 85: ...e that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Printer errors out as soon as it receives data from the PC Printer Error State The Ribbon installed does not match the Printer Driver information LCD Error Display Wrong Ribbon Driver Monitor Error Display Wrong Ribbon Continued on the next page ...

Page 86: ... XP right click on the DTC400 DTC300 Card Printer and select Printing Preferences b Click on the Device Option tab c Click on the auto select button d Check that the Ribbon type matches the Ribbon selected 3 Press on the Resume button If the issue persists continue to Step 4 4 Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board J 5 and the RFID Sensor...

Page 87: ...All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Card is jammed Printer Error State Card TOF Sensor is detecting no card motion LCD Error Display Card Jam Driver Monitor Error Display Card Jam Continued on the next page ...

Page 88: ...tion continue to Step 4 3 Clearing a jammed card a If a card is jammed in the Printer use the Cancel button and the Pause button to move the Feed Rollers and free the card b The card can then be fed out of the Printer 4 Test the Card Sensor a Remove the rear cover b Using a Digital Voltmeter connect the negative lead to ground c Connect the positive lead to Pin 10 of J4 If blocked the Sensor shoul...

Page 89: ... assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Printhead continuously cycles or does not cycle at all Printer Error State Headlift Sensor is not detecting movement from the Headlift Cam LCD Error Display Head Lift Error Driver Monitor Error Display General Error Continued on the next page ...

Page 90: ...b Remove the back cover c Verify that connection J20 is properly connected to the Main Board d If the Motor does not turn continue to Step 7 6 Test the Headlift Sensor a Remove the back cover b Attach the positive lead from a Digital Voltmeter to Pin 1 of J9 Attach the negative lead to the Pin 3 of J9 If open the Sensor should read 0 17 to 0 9 VDC If closed the Sensor should read 4 9 to 5 5 VDC c ...

Page 91: ... Open Driver Monitor Error Display None 2 Check for debris as follows a Open the front cover and check that no debris has accumulated in the lid Sensor opening Use compressed air to clean the opening id as needed b If the Sensor still does not work continue to Step 3 3 Check that the Sensor tab on the front cover is not damaged a Open the front cover and examine the Lid Sensor tab for damage if th...

Page 92: ...or Display None Driver Monitor Error Display None 2 Run a self test a Clear any card jams b Unplug power from the Printer c While holding down the Pause button reapply power Note A self test card will be printed 3 Look for an image on the Ribbon a After a self test has been run open the top cover b Remove the Print Ribbon from the Printer c Visually inspect the set of panels that were last used by...

Page 93: ...k on the OK button g Print a self test h After adjusting the Image Placement if a white border appears on the card adjust the image placement back toward its original value in increments of 2 until the white edge is gone i If still having blank card issues continue to Step 5 5 Check the Printhead connections a Remove the Printer power and USB cables b Turn the Printer over to gain access to the ba...

Page 94: ...r b Using a Digital Voltmeter connect the negative lead to ground c Probe Pins 1 to 5 of the Printhead power connection on J16 d Ensure that a voltage between 22 to 23 VDC is read on each pin If less than 22 volts is read on any of the pins replace the Printhead If still having issue with blank cards replace the Main Board See the current DTC400 DTC300 DTC300M User Guide for instructions on replac...

Page 95: ...dure 1 Review the following information Symptom A thin line or scratch travels the entire length of the card See sample image below Printer Error State None LCD Error Display None Driver Monitor Error Display None 2 Check the card stock for scratches Replace the cards as needed 3 Examine the Printhead for visible damage 4 Clean the Printhead See the Cleaning the Printhead procedure 5 Replace the P...

Page 96: ...the following information Symptom Prints have spots white or colored voids and or dust on them See sample image below Printer Error State None LCD Error Display None Driver Monitor Error Display None 2 Ensure the cards are clean and stored in a dust free environment Do not use cards with embedded contaminants in the surface 3 Clean the inside of the Printer See Cleaning the Printer s Interior 4 Cl...

Page 97: ...in use in the Printer Step Procedure 1 Review the following information Symptom Printed cards are too dark or too light Printer Error State None LCD Error Display None Driver Monitor Error Display None 2 Run a self test to ensure that the issue is not with the Driver settings 3 Adjust the Dye Sub Intensity setting within the Image Color tab of the Printer Driver See Using the Image Color tab proce...

Page 98: ... Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 41 Resolving the Incorrect Image Darkness problems continued Step Procedure 4 Correct the Image Darkness See the Using the Image Darkness option procedure ...

Page 99: ...inter Step Procedure 1 Review the following information Symptom Printed cards have off colored lines or streaks on them Printer Error State None LCD Error Display None Driver Monitor Error Display None 2 Confirm that the Printer is using the most current Driver via http www fargo com 3 Reduce the Dye Sub Intensity setting within the Image Color tab of the Printer Driver See the Using the Image Col...

Page 100: ...Y Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 43 Resolving Ribbon Wrinkle problems continued Step Procedure 4 Reduce the Image Darkness See the Using the Image Darkness option procedure ...

Page 101: ...ly factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Black resin text and barcodes appear smeared or too thick Printer Error State None LCD Error Display None Driver Monitor Error Display None 2 Reduce the Resin Heat setting within the Image Color tab of the Printer Driver See the Using the Image Color tab Continued on the next page ...

Page 102: ... Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 45 Resolving the Excessive Resin Printing problems continued Step Procedure 3 Reduce the Image Darkness See the Using the Image Darkness option procedure ...

Page 103: ...lies are in use in the Printer Step Procedure 1 Review the following information Symptom Black resin text and barcodes appear faded or too light Printer Error State None LCD Error Display None Driver Monitor Error Display None 2 Increase the Resin Heat setting within the Image Color tab of the Printer Driver See the Using the Image Color tab 3 Increase the Image Darkness See the Using the Image Da...

Page 104: ...view the following information Symptom Printing is cut off or is not centered on the card or a white border appears Printer Error State None LCD Error Display None Driver Monitor Error Display None 2 Verify if the Image Position option within the Calibrate tab is set correctly or incorrectly a Open the Printer Control Panel from the Computer If using Windows 98SE Me right click on the DTC400 DTC30...

Page 105: ...ge Position Setting is set correctly or incorrectly See the graphic below If the white border is on the leading edge of the card adjust the Horizontal value by 2 If the white border is on the trailing edge of the card adjust the Horizontal value by 2 a Click on OK b Run a self test c If the white border is diminished continue the adjustment until it is gone Continued on the next page Graphic A ...

Page 106: ...f the Vertical Image Position Setting is set correctly or incorrectly See the graphic below If the white border is on the top edge of the card adjust the Vertical value by 2 If the white border is on the botom edge of the card adjust the Vertical value by 2 a Click on OK b Run a self test c If the white border is diminished continue the adjustment until it is gone Graphic B ...

Page 107: ...om Photos on the cards look pixilated or grainy as shown below Printer Error State None LCD Error Display None Driver Monitor Error Display None 2 Use high resolution 24 bit color images to always capture an image at a 24 bit color setting at 300 dpi at the same size that it will be printed on the card as captured either with a scanner or with a digital camera If a small or low resolution image is...

Page 108: ...talled and that cards are properly loaded Caution If the power is ON disconnect the Power Cable from the Printer s rear panel 2 Press and hold the Pause Resume button 3 While holding down the Pause Resume button plug the power cable back into the Printer 4 Full Color Ribbon Cartridge installed The Printer will print a 3 color process gray scale on the front of the card The overlay pass is not prin...

Page 109: ... ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 4 52 Running the Standard Self Test Print Display A Full Color Test Print Display B Resin Test Print insert image of resin test print ...

Page 110: ...ucted or c a part has been replaced to check for proper Printer operation Step Procedure 1 Remove Ribbon Cartridge from the Printer and close the front cover Caution If the power is ON disconnect the Power Cable from the Printer s rear panel 2 Press and hold the Pause Resume button 3 While holding down the Pause Resume button plug the power cable back into the Printer 4 The Printer will Encode mag...

Page 111: ...6 Adjusting the Ribbon Type option______________________________________5 16 Selecting the Auto Ribbon Select option _________________________________5 17 Adjusting the Color Matching option ___________________________________5 18 Adjusting for the Resin Dither_________________________________________5 19 Using the Rotate Image 180 Degrees option ______________________________5 20 Using the Disabl...

Page 112: ...5 55 Using the Overlay Print Area continued _____________________________5 56 Using the Defined Area Option ________________________________________5 57 Using the Defined Area Option continued ____________________________5 58 Using the Defined Area Option continued ____________________________5 59 Using the Defined Area Option continued ____________________________5 60 Using the Defined Area Optio...

Page 113: ...5 Reviewing the Ribbon Level Indicator __________________________________5 86 Using the Printer Calibration Utility ______________________________________5 87 Using the Image Darkness Option ______________________________________5 88 Using the Print Top of Form Option ____________________________________5 89 Using the Print End of Form Option ____________________________________5 90 Using the Prin...

Page 114: ...itive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge...

Page 115: ...Driver Options Reviewing DTC400 DTC300 and DTC300M Printer Drivers The functionality of the DTC400 DTC300 and DTC300M Printer Drivers is identical The window title reflects the specific Printer Driver in use as shown in this introductory section Reviewing DTC400 Printer Drivers This section applies to the DTC400 Printer ...

Page 116: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 6 Reviewing DTC300 Printer Driver This section applies to the DTC300 Printer ...

Page 117: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 7 Reviewing DTC300M Printer Drivers This section applies to the DTC300M Printer ...

Page 118: ... to choose the desired unit of measurement Note No 1 When designing a card format always set the card size or page size within the card design program to the exact dimensions of a CR 80 card Note No 2 The Card Size indicates that the Printer accepts standard credit card size CR 80 ISO ID 1 cards The dimensions of the total print area for this card size appear in the Print Width and Print Length bo...

Page 119: ... the Orientation Option Step Description 1 Select Portrait under Orientation to cause the card to print in a vertical orientation OR Select Landscape under Orientation to cause the card to print in a horizontal orientation Note An icon illustrating a printed card helps represent the difference between the two ...

Page 120: ... ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 10 Selecting the number of copies Step Description 1 Select the number of copies by clicking on the UP or DOWN arrows as shown below ...

Page 121: ...C400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 11 Using the Diagnostics button under the Card tab Step Description 1 Click on the Diagnostic button to bring up the Fargo Diagnostics Utility window See the Section 9 Diagnostic Tool Utility ...

Page 122: ...Step Description 1 Click on the Clean Printer button to display the Clean Printer Utility window 2 Remove all cards from the Card Hopper and close the Hopper door 3 Open the Front Cover and remove the Ribbon Cartridge 4 Remove the paper backing from both sides of the Cleaning Card 5 Place the Cleaning card into the Single Feed Slot ...

Page 123: ...de Rev 1 1 5 13 Using the Clean Printer Option Continued Step Description 6 Click on the Clean button at the bottom of the window Note The Printer will begin to feed the cleaning card through the card path 7 Reinsert the print Ribbon and cards after the cleaning procedure has completed ...

Page 124: ...utton Step Description 1 Click on the Test Print button to send a simple self test print to the Printer Ensure that a YMCKO Ribbon is installed for DTC400 DTC300 or a Premium Resin Ribbon installed for DTC300M Ensure that the computer is effectively communicating with the Printer and that the Printer is functioning properly ...

Page 125: ... DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 15 Using the About button Step Description 1 Click on the About button to open a dialog box containing the copyright and version date code information about this Printer Driver software ...

Page 126: ...TC300 Adjusting the Ribbon Type option Use the Ribbon Type option to select print Ribbons Step Description 1 Select the appropriate print Ribbon Type option from the dropdown menu for the type of print Ribbon in use YMCKO Full Color Resin Black Overlay K Standard Resin K Premium Resin Colored Resin Metallic Resin KO Premium Resin Overlay ...

Page 127: ... Step Description 1 Click on the Auto Ribbon Select button to verify that the Ribbon type selected matches the Ribbon installed in the Printer Note The Printer Driver will change the Ribbon type to the correct setting or validate It will also display a dialog that it has changed the current setting or that the current Ribbon type is correct ...

Page 128: ...mple yet fast color balance adjustments b for more natural looking images without actually utilizing any specific color matching or c for customized printed coloring of the cards through the Image Color tab OR Select Monitor for the Printer Driver to make color corrections similar to the Algebraic option but through a more complex color matching algorithm OR Select System Color Management for Wind...

Page 129: ...ect the appropriate dither method according to the type of image to be printed This option affects objects printed with a resin only print Ribbon Step Procedure 1 Select Optimized for Photo when printing photo quality images with resin OR Select Optimized for Graphics when printing drawings and graphics e g clipart logos etc with resin ...

Page 130: ... 1 1 5 20 Using the Rotate Image 180 Degrees option Use this option to rotate the image on the front of the card 180 degrees when printed Step Description 1 Select this option to change the position of the printed image in relation to the set location of a card s Magnetic Stripe or smart chip ...

Page 131: ... capabilities of the Printer yet still allows the Printer to encode cards Step Description 1 Select this option to encode or re encode cards without wasting additional time effort or printing supplies Note When this option is selected no print data will not be sent to the Printer All encoding instructions will be sent according to how they are configured within the software ...

Page 132: ...e Options tab DTC300M Adjusting the Ribbon Type option Use the Ribbon Type option to select print Ribbons Step Description 1 Select the appropriate print Ribbon Type option from the dropdown menu for the type of print Ribbon in use K Standard Resin K Premium Resin Colored Resin Metallic Resin KO Premium Resin Overlay ...

Page 133: ... Step Description 1 Click on the Auto Ribbon Select button to verify that the Ribbon type selected matches the Ribbon installed in the Printer Note The Printer Driver will change the Ribbon type to the correct setting or validate It will also display a dialog that it has changed the current setting or that the current Ribbon type is correct ...

Page 134: ...ect the appropriate dither method according to the type of image to be printed This option affects objects printed with a resin only print Ribbon Step Procedure 1 Select Optimized for Photo when printing photo quality images with resin OR Select Optimized for Graphics when printing drawings and graphics e g clipart logos etc with resin ...

Page 135: ... 1 1 5 25 Using the Rotate Image 180 Degrees option Use this option to rotate the image on the front of the card 180 degrees when printed Step Description 1 Select this option to change the position of the printed image in relation to the set location of a card s Magnetic Stripe or smart chip ...

Page 136: ... capabilities of the Printer yet still allows the Printer to encode cards Step Description 1 Select this option to encode or re encode cards without wasting additional time effort or printing supplies Note When this option is selected no print data will not be sent to the Printer All encoding instructions will be sent according to how they are configured within the software ...

Page 137: ...esin black panel s of a full color Ribbon or when printing with a resin only Ribbon by adjusting the Resin Heat slide Step Procedure 1 Move the slide to the left to cause less heat to be used in the printing process causing resin images to be lighter or less saturated OR Move the slide to the right to cause more heat to be used Note This control can be helpful for fine tuning the transfer of resin...

Page 138: ...uses when printing with the overlay panel of a Ribbon Step Procedure 1 Move the slide to the left to cause less heat to be used in the printing process Note Certain card types may need additional heat for better transfer of the overlay material OR Move the slide to the right to cause more heat to be used Note This control can be helpful for fine tuning the transfer of overlay onto the card ...

Page 139: ...llow Magenta and Cyan Note In most cases the default settings of these options will suffice 2 Control the overall darkness and lightness of the printed image by adjusting the Dye Sub Intensity slide by clicking and dragging the slide Move the slide to the left to cause less heat to be used in the printing process thus generating a lighter print OR Move the slide to the right to cause more heat to ...

Page 140: ...olor Ribbon or when printing with a resin only Ribbon by adjusting the Resin Heat slide Step Procedure 1 Move the slide to the left to cause less heat to be used in the printing process causing resin images to be lighter or less saturated OR Move the slide to the right to a cause more heat to be used or b cause the resin image to be darker or more saturated Note This control can be helpful for fin...

Page 141: ...uses when printing with the overlay panel of a Ribbon Step Procedure 1 Move the slide to the left to cause less heat to be used in the printing process Note Certain card types may need additional heat for better transfer of the overlay material OR Move the slide to the right to cause more heat to be used Note This control can be helpful for fine tuning the transfer of overlay onto the card ...

Page 142: ...argo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 32 Using the Color Matching option and Default button Step Procedure 1 To return all options to their factory settings click on the Default button ...

Page 143: ...Guide Rev 1 1 5 33 Using the Calibrate tab Use the Calibrate tab to a control the position of the printable area in relation to the card b calibrate Sensors and c adjust the internal Printer settings that are customized for every Printer and saved directly within the Printer s memory ...

Page 144: ... Horizontal adjustment arrows to adjust the Image Position values When adjusting these values keep in mind that cards always remain in the same position while moving through the Printer regardless of image orientation To illustrate this the card illustration shown in the Image Position box will flip and rotate according to the Portrait Landscape or Rotate 180 Degrees selection The outline around t...

Page 145: ...e rear of the Printer if a positive number is entered Move toward the front of the Printer if a negative number is entered OR Use the Horizontal adjustment to move the image Move toward the card output side of the Printer if a positive number is entered Move toward the card input side of the Printer if a negative number is entered Note No 1 The maximum value for the Vertical and Horizontal adjustm...

Page 146: ... Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 36 Using the Sensors button Use the Sensors button to bring up a separate dialog box for calibrating the Printer s Ribbon Sensor see instructions in the Calibration window below ...

Page 147: ... Settings button see above to bring up a separate dialog box for adjusting the internal Printer settings which are customized for every Printer at the factory and saved directly within the Printer s memory Note You can select the Restore Defaults to restore the internal default settings See the Using the Settings dialog box procedure ...

Page 148: ...he following describes these options and the Printer s magnetic encoding process The Card Printer comes with either a high coercivity factory installed Magnetic Stripe Encoding Module or a low coercivity module The Printer cannot encode both types of Magnetic Stripes interchangeably within the same Printer Step Procedure 1 Select the Magnetic Encoding tab to display options for controlling the Mag...

Page 149: ...ss Note Although the default ISO Magnetic Track Options should be correct for almost all applications these options can be customized if the application requires it Step Procedure 1 Select a Track selection to a Change all options separately for each of the three individual tracks b Select the Default button for each of the separate tracks to set these options back to the ISO Standard settings onc...

Page 150: ...ich each of the three magnetic tracks will encode Note No 1 They do not designate which tracks the Printer will encode e g to encode only Track 2 This must be done through the specific software program Note No 2 Although the Printer Driver will remember the settings specified for each of the three tracks the Printer Driver will always default to displaying the options for Track 1 whenever the Prin...

Page 151: ... for each of the Magnetic Stripe s three tracks Customize each track independently of the other two Specify which of the three tracks to customize by selecting one of the three track options Note No 1 After making the required selection the Magnetic Track Options box displays the current set of customization options for the selected track Note No 2 For most applications the default settings for th...

Page 152: ...io buttons Use this option to customize the Bit Recording Density Bits per Inch used to encode the magnetic data on the currently selected track Step Procedure 1 Select 75 BPI to change the bits per inch to 75 BPI OR Select 128 BPI to change the bits per inch to 128 BPI OR Select 210 BPI to change the bits per inch to 210 BPI ...

Page 153: ...omize the Character Data Size Bits per Character used to encode the magnetic data on the currently selected track Note This character size includes the parity bit if enabled Step Procedure 1 Select 5 Bits to change the bits per character to 5 BPC OR Select 7 Bits to change the bits per character to 7 BPC OR Select 8 Bits to change the bits per character to 8 BPC ...

Page 154: ...heckbox Multi Language Extension MLE support in Windows XP can cause text strings to be broken up into fragments This fragmentation of the text string prevents magnetic encoding Note This option may help correct encoding problems in all operating systems Step Procedure 1 Check this box to allow the Driver to process the fragmented text ...

Page 155: ... ASCII Offset used to encode the magnetic data on the currently selected track Note This character offset value is subtracted from the ASCII value of each Magnetic Stripe data character prior to encoding on the track Step Procedure 1 Select NULL to change the ASCII Offset to NULL OR Select SPACE to change the ASCII Offset to SPACE OR Select ZERO to change the ASCII Offset to ZERO ...

Page 156: ...ration to none OR Select Even Parity to change the LRC Generation to Even Parity OR Select Odd Parity to change the LRC Generation to Odd Parity Using the Character Parity radio buttons Use this option to customize the Character Data Parity used to encode the magnetic data on the currently selected track Step Procedure 1 Select No Parity to change the Character Parity to none OR Select Even Parity...

Page 157: ...Use this option to shift the recorded magnetic data to the left hand side of the card s Magnetic Stripe OR Use this option for situations that require cards to be readable with insert type readers that may be unable to read the right hand side of the card Step Procedure 1 Select the Shift Data Left checkbox option to apply to all tracks ...

Page 158: ...Guide Rev 1 1 5 48 Reviewing the ISO Track Locations Review the magnetic encoding module which encodes onto tracks in accordance with an ISO 7811 2 Magnetic Stripe Note Refer to the diagram below for track locations TRACK1 0 110 TRACK2 0 110 TRACK3 0 110 0 130 0 140 0 223 0 353 0 493 ...

Page 159: ...y added to the string of track data by customized ID software applications In most cases however the User must manually add these characters to the string of magnetic track data Entering the Track Information Note If these characters are not added to the track data the text intended for the magnetic track will most likely appear as printed text on the card Step Procedure 1 To avoid this symptom tr...

Page 160: ...tinel Field Separator Valid Characters Maximum Number of Characters Track 1 ASCII 32 95 See the table below 78 Track 2 ASCII 48 63 See the table below 39 Track 3 ASCII 48 63 See the table below 106 Reviewing the Track Data Note Review this Note which displays how track the data should be entered for Tracks 1 2 and 3 Track Data Entry Sending data to Track 1 1 JULIE ANDERSON 623 85 1253 Sending data...

Page 161: ...able ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 No 59 83 S 36 60 84 T 37 61 85 U 38 62 86 V 39 63 87 W 40 64 88 X 41 65 A 89 Y 42 66 B 90 Z 43 67 C 91 44 68 D 92 45 69 E 93 46 70 F 94 47 71 G 95 _ 48 0 72 H 49 1 73 I 50 2 74 J 51 3 75 K 52 4 76 L 53 5 77 M 54 6 78 N 55 7 79 O ...

Page 162: ... Overlay O Panel and or the print area appear on a card Note This option is helpful if for example you would like to omit or block out the overlay or printing around a card s smart chip or Magnetic Stripe By default this option is set to print and overlay the entire card To customize the overlay and or print area select one of the options listed under Overlay Print Area ...

Page 163: ...int only in the space outside the selected and defined area OR Select the Omit Smart Chip Area option for the Printer to overlay and or print only in the space outside the standard location of a smart chip OR Select the Omit Magnetic Stripe Area option for the Printer to overlay and or print only in the space outside the standard location of an ISO Magnetic Stripe OR Select the Omit Signature Area...

Page 164: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 54 Using the Overlay Print Area dropdown menu continued ...

Page 165: ...ting and overlay process OR Select For Overlay Only for the defined area to apply only to the overlay process Note In this mode printing will still be allowed over the entire card and only the overlay will be affected OR Select For Print Only No Overlay for the defined area to apply only to the print process Important In this mode the overlay is completely disabled so it will not be applied Cautio...

Page 166: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 56 Using the Overlay Print Area continued ...

Page 167: ...TC300M Card Printer User Guide Rev 1 1 5 57 Using the Defined Area Option Step Procedure 1 Select the Defined Area s option to activate the card grid in the upper half of the window It is through this card grid that up to five 5 Defined Areas can be assigned ...

Page 168: ...defined area Determine the area of the card needed to define for a signature panel with a different size and location than the Driver s standard Omit Signature Area setting Note This area is indicated by the dashed outline Determine the area size by actually printing a card and looking at it in the same orientation as when it exits the Printer 3 Measure the total size of the desired area and enter...

Page 169: ...ing the Defined Area Option continued Step Procedure 4 Measure from the lower left corner of the card up and over to the lower left corner of for the defined area to begin and enter these values into the X and Y boxes Note The card grid lines are spaced at 2 inch 5mm intervals Continued on the next page ...

Page 170: ...r Note The location of a defined area is based on the card orientation as it exits the Printer b Measure the defined area location based on the printed card Note If selecting the Rotate Front 180 Degrees option the image will appear upside down as it exits the Printer c Position the defined area opposite to the measurement of the onscreen card design which will appear right side up Continued on th...

Page 171: ...d Area UP arrow Another 2 x 2 5mm x 5mm area will appear in the lower left hand corner Note This is the location in which all newly defined areas will first appear Up to 5 areas can be defined however additional areas cannot be added until the most recently created area has been moved or sized Note For this reason size and position each area as it is created b Delete an area by using the Defined A...

Page 172: ... menu list will be used to enable and select which type of visual security will be used The Visual Security dropdown list will be selectable only on the Front side see below Visual Security is not an option for the back side The following actions will occur when one of the Visual Security locations is selected The Overlay Print Area will be disabled The Security Options become selectable ...

Page 173: ...DTC300M Card Printer User Guide Rev 1 1 5 63 Selecting Orientation Landscape under Card tab Step Procedure 1 Select the Landscape radio button below under Orientation under the Card Size tab to use the Visual Security Solutions A to D as shown in this window ...

Page 174: ...300M Card Printer User Guide Rev 1 1 5 64 Selecting the Visual Security Solutions dropdown menu A to D Step Procedure 1 Click on the Visual Security Solutions dropdown menu below under the Landscape Orientation see above to use the options shown in this display ...

Page 175: ... DTC300M Card Printer User Guide Rev 1 1 5 65 Selecting Orientation Portrait under Card tab Step Procedure 1 Select the Portrait radio button below under Orientation under the Card Size tab to use the Visual Security Solutions E to H as shown in this window ...

Page 176: ...C300 DTC300M Card Printer User Guide Rev 1 1 5 66 Selecting the Visual Security Solutions dropdown menu E to H Step Procedure 1 Click on the Visual Security Solutions dropdown menu under the Portrait Orientation see above to use the options shown below ...

Page 177: ...button Step Procedure 1 Click on either the VeriMark or HoloMark radio button as shown below The foil options are used to control the size of the exclusion area Note When VeriMark is selected a rectangle sized area is excluded HoloMark uses a square sized area 2 Click on the VeriMark radio button below for the rectangle sized area ...

Page 178: ...D USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 68 Selecting the HoloMark radio button Step Procedure 1 Click on the HoloMark radio button below for the squared area size ...

Page 179: ...d Custom Graphic in a 2D foil The custom VeriMark image is stamped on blank standard sized cards You can select one of eight positions A to H as shown in the Portrait and Landscape samples below Sample 1 VeriMark Card Landscape Orientation 4 positions below A D B C Sample 2 VeriMark Card Portrait Orientation 4 positions below F E G H ...

Page 180: ...d Custom Graphic in a 2D foil The custom HoloMark image is stamped on blank standard sized cards You can select one of eight positions A to H as shown in the Portrait and Landscape samples below Sample 1 HoloMark Card Landscape Orientation 4 positions below D C B A Sample 2 HoloMark Card Portrait Orientation 4 positions below F E G H ...

Page 181: ...n option to control where the resin black K panel of a full color Ribbon is printed If printing with a resin only Ribbon type all K Panel Resin options will be grayed out Resin black text is desirable due to its sharp saturated black coloring and resin black bar codes are often required by Ultra Violet barcode readers to ensure readability when scanned ...

Page 182: ...es are not TrueType fonts and or are not printing with the resin black panel Note The Printer Driver will print areas of the image where it finds black coloring with the print Ribbon s resin black K panel as specified by each of the following options Step Procedure 1 When none of the options within this window are selected the Printer Driver will automatically print all TrueType black text and bar...

Page 183: ...c DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 73 Selecting the Full Card option Step Procedure 1 Select the Full Card option for the Printer Driver to print the resin black K panel for all black found within all areas of the image ...

Page 184: ...300 DTC300M Card Printer User Guide Rev 1 1 5 74 Selecting the Defined Area s option Step Procedure 1 Select the Defined Area s option for the Printer Driver to print the resin black K panel for all black found only in a desired and defined area or areas ...

Page 185: ...electing the Undefined Area s option Step Procedure 1 Select the Undefined Area s option for the Printer Driver to print the resin black K panel for all black found only in the space outside the defined areas Note In the card grid black indicates the area in which the resin black K panel will be printed ...

Page 186: ... activate the card grid in the upper half of the window It is through this card grid that up to five areas can be defined When the card grid is first activated a small square will appear at its default size of 2 x 2 5mm x 5mm and at its default location in the lower left hand corner 0 0 This square represents the first defined area Note Changing the orientation of the card in the Card Tab will cha...

Page 187: ... the sample below this area is indicated by the dashed outline b Determine the size of this area by actually printing a card and looking at it in the same orientation as when it exits the Printer 3 Measure the total size for the area and enter those dimensions into the dimension boxes Note The minimum size an area can be is 2 x 2 5mm x 5mm Continued on the next page 172355 Karen Atkins Access Leve...

Page 188: ... grid lines are spaced at 2 inch 5mm intervals 5 a Print the card design and note how the image is oriented on the card as it ejects from the Printer Note The location of a defined area is based on the card orientation as it exits the Printer b Measure the defined area location based on the printed card Note If selecting the Rotate Front 180 Degrees option the image will appear upside down as it e...

Page 189: ...TRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 79 Selecting the Defined Area s function continued Refer to the previous procedure Continued on the next page ...

Page 190: ...onics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 80 Selecting the Defined Area s function continued Refer to the previous procedure 172355 Karen Atkins Access Level 2 ID 1234478 Y 0 2 X 1 4 Continued on the next page ...

Page 191: ...TRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 81 Selecting the Defined Area s function continued Refer to the previous procedure Continued on the next page ...

Page 192: ... will first appear 7 Use the Defined Area arrows to navigate back and forth from area to area Note The active area will always be highlighted with a dotted outline Up to 5 areas can be defined Size and position each area as it is created because additional areas cannot be added until the most recently created area has been moved or sized 8 Delete an area by using the Defined Area arrows to select ...

Page 193: ...gnated areas will print with the Yellow Y Magenta M and Cyan C Ribbon panels directly beneath the resin black K panel OR Select this option if printing resin black text or bar codes onto a colored background to provide a more gradual transition between the two 2 Select the Print K Only option if printing resin black onto a white background to maximize the sharpness of printed text and bar codes No...

Page 194: ... USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 84 Using the Printer Supplies tab Use the options on this tab to view information about the Ribbon installed in the Printer ...

Page 195: ... Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 85 Reviewing the Ribbon Information Step Procedure 1 Use the Ribbon information to determine which Ribbon is being used to print with and its part number ...

Page 196: ...ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 86 Reviewing the Ribbon Level Indicator Step Procedure 1 Use the Ribbon Level indicator to view approximately how much Ribbon is left ...

Page 197: ... Use the adjustment mode to change the Printer s internal settings Note The Card Printer is equipped with an internal adjustment mode programmable through the Settings dialog box This dialog box is accessible only if the Printer is powered ON it is in Ready Mode and it is properly connected to the PC Caution These settings are optimized at the factory In most cases these settings can be used witho...

Page 198: ... increasing or decreasing the amount of heat used by the Printhead when printing Step Procedure 1 Lighten the printed image by clicking the down arrow to enter a negative value and decrease the amount of Printhead heat OR Darken the image by clicking the up arrow to enter a positive value and increase the amount of Printhead heat Caution If the value is set too high the Ribbon may jam or even brea...

Page 199: ... image will move in relation to the fixed card position as a positive or negative Image Placement value is entered Step Procedure 1 Enter a negative value to move the printed image toward the leading edge of the card or the card output to the side of the Printer OR Enter a positive value to move the printed image toward the trailing edge of the card or the card input to the side of the Printer Max...

Page 200: ...position as a positive or negative Print End of Form value is entered Step Procedure 1 Enter a negative value to reduce the Print End of Form and move the end of the printable area more toward the leading edge of the card OR Enter a positive value to increase the print length and move the end of the printable area more toward the trailing edge of the card Maximum Adjustment Range The maximum adjus...

Page 201: ...p in mind that cards always remain in the same landscape orientation while moving through the Printer Step Procedure 1 Enter a negative value to move the image towards the bottom edge of the card See image below OR Enter a positive value to move the image towards the back top edge of the card see image below Maximum Adjustment Range The maximum adjustment range is 127 As a rule 10 equals about 030...

Page 202: ... 24vdc for Hi Co Magnetic cards and 2 54vdc for Lo Co Magnetic cards Depending on the cards that are being used it may be necessary to adjust the encoder voltage out of default See the next two procedures for instructions on adjusting the Magnetic Encoder Voltage Note The required encoder voltage for the cards will need to be known in order to properly set the Encoder Voltage Offset value This inf...

Page 203: ...order to properly set the Encoder Voltage Offset value This information should be available through the card manufacturer or reseller 2 Use the following equation to identify the proper Mag Hi Co Voltage Offset value 36500 Desired Voltage 4 6 1 23 1 2670 39 0625 40 X 1 For example Required Encoder Voltage 9vdc 36500 9 4 6 1 23 1 2670 39 0625 40 X 1 15 3 Change the Mag Hi Co Voltage Offset value I ...

Page 204: ...er to properly set the Encoder Voltage Offset value This information should be available through the card manufacturer or reseller 2 Use the following equation to identify the proper Mag Lo Co Voltage Offset value 36500 Desired Voltage 4 6 1 23 1 2670 39 0625 126 X 1 For example Required Encoder Voltage 1 5vdc 36500 1 5 4 6 1 23 1 2670 39 0625 126 X 1 42 3 Change the Mag Lo Co Voltage Offset value...

Page 205: ...ered Note For this diagram imagine that the card is transparent and the card s Magnetic stripe can be seen through the top or front side of the card Step Procedure 1 Enter a negative value to move the start of the magnetic data more toward the leading edge of the card or the card output to the side of the Printer OR Enter a positive value to move the start of the magnetic data toward the trailing ...

Page 206: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 5 96 Using the Mag Top of Form Option continued ...

Page 207: ...to decrease the amount of tension that is placed on the ribbon during printing OR Enter a positive value to increases the amount of tension that is placed on the ribbon during printing Using the LCD Contrast Option Use this option to adjust the contrast of the LCD Step Procedure 1 Enter a positive value to increase the contrast of the LCD display on the front of the Printer OR Enter a negative val...

Page 208: ..._____________________________________6 1 Table of Contents______________________________________________________6 1 Safety Messages review carefully ________________________________________6 2 Using the Required Supplies ___________________________________________6 3 Cleaning Procedures____________________________________________________6 4 Cleaning the Printhead___________________________________...

Page 209: ...itive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge...

Page 210: ...cleaning the Printer s Printhead Cleaning Cards with an adhesive backing for cleaning the Printer s Card Feed Rollers and Platen Roller Cleaning Pads pre moistened with 99 99 isopropyl alcohol for cleaning the Printer s general inside and outside area Caution As with any electronic device internal components of the Printer such as the Printhead may be damaged if exposed to static electrical discha...

Page 211: ...ot transferred Warning Never use a sharp tool or abrasive object of any kind to clean the Printhead which can damage it Step Procedure 1 Open the Printer s Front Cover 2 Remove print ribbon 3 Use a Printhead Cleaning Swab from the Printer Cleaning Kit P N 085976 to gently rub back and forth over the entire length of the printhead 3 to 4 times 4 Once the Printhead is completely dry replace the ribb...

Page 212: ... Rollers if the Rollers appear dirty or if the cards start showing speckles or debris on the printed surface by following Steps 2 to 7 below 2 Leave the Printer power ON and open the Printer s Front Cover 3 Remove all cards from the Printer s Card Input Hopper 4 Get a Cleaning Card from the Printer Cleaning Kit and remove its adhesive backing paper from both sides 5 Insert the Cleaning Card into t...

Page 213: ...ulate inside the Printer with continued usage These particles are attracted to the print Ribbon or blank card by static produced during printing and can contaminate the printed card causing spots or speckles to appear Periodically use the following procedure to remove dust and other contaminants Step Procedure 1 Open the Printer s Front Cover 2 Remove the Ribbon Cartridge from the Printer 3 Use a ...

Page 214: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 7 1 Section 7 Parts Replacement Refer to the appropriate User Guide for this printer for this section ...

Page 215: ... Card Printer Table of Contents Section 8 Packing the Card Printer 8 1 Table of Contents 8 1 Follow this instruction to pack the Card Printer for transport Step Procedure 1 Clean the inside of the Printer with compressed air 2 Wipe it down with a lint free cloth 3 Clean the Printhead with a alcohol swab 4 Pack the Printer in the original carton and packing materials 5 Ensure to enclose any necessa...

Page 216: ...tion to provide the User with specific Board Level Diagnostic procedures for Board Errors and Sensor Testing for this Card Printer Table of Contents Section 9 Board Level Diagnostics 9 1 Table of Contents 9 1 Safety Messages review carefully 9 2 Sensor and Motor 9 3 Reviewing the Sensor Location and Voltages 9 3 Reviewing the Motor Voltages when active 9 3 ...

Page 217: ...itive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge...

Page 218: ...esent 02 Not Present 70 Headlift J9 1 3 Not Depressed 0 17 Depressed 4 9 5 5 Print Cover Sensor Sensor mounted to Main Board J4 1 2 Not Depressed 0 17 Depressed 4 9 5 5 Print Ribbon Encoder Sensor J4 3 4 Unblocked 0 17 Blocked 4 9 5 5 Card Detection Sensor J4 Unblocked 0 17 Blocked 4 9 5 5 Reviewing the Motor Voltages when active Use this table as a reference tool for Board Level Diagnostics Motor...

Page 219: ...______________________________10 10 Selecting the Firmware File __________________________________________10 10 Placing the Printer in the Upgrade Mode________________________________10 11 Sending the Firmware File___________________________________________10 12 Selecting the Mechanics tab in the Diagnostics Utility _____________________10 13 Selecting the Mechanics tab in the Diagnostics Utility ...

Page 220: ... 1 10 2 Using the Diagnostic Tool Utility Selecting from the Printer Selection menu Step Procedure 1 Click on the dropdown Printer selection menu to view a list of currently installed Fargo Printer Drivers installed on the computer 2 Select the Printer that is going to be tested as shown below ...

Page 221: ...ostic Utility tabs for your Printer Step Procedure 1 Select a Printer from the Printer Selection menu that will customize the tabs that are available Note Only the Diagnostic Utility tabs for the selected Printer will be shown For example the Lamination tab will not be shown if the Printer does not have Lamination capabilities ...

Page 222: ...Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 4 Using the Diagnostic Utility tabs Selecting the Print Spooler tab in the Diagnostics Utility Step Procedure 1 Select the Print Spooler tab as shown below ...

Page 223: ...DTC300 DTC300M Card Printer User Guide Rev 1 1 10 5 Selecting the Print Spooler tab in the Diagnostics Utility continued Step Procedure 2 Click on the Select File button to bring up the Browse for Print File window as shown below and on the next page ...

Page 224: ...rd Printer User Guide Rev 1 1 10 6 Selecting the Print Spooler tab in the Diagnostics Utility continued Step Procedure 3 a Click on the Browse button to browse through an open file dialog box as shown below b Select the Print File PRN that is to be sent to the Printer ...

Page 225: ...argo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 7 Selecting the Print Spooler tab in the Diagnostics Utility continued Step Procedure 4 Select the number of copies to be printed as shown below ...

Page 226: ...Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 8 Selecting the Print Spooler tab in the Diagnostics Utility continued Step Procedure 5 Click on the Send File button in order to send the selected Print Files PRN to the Printer ...

Page 227: ...SE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 9 Selecting the Firmware Updates tab in the Diagnostics Utility Step Procedure 1 Select the Firmware Updates tab as shown below ...

Page 228: ... and click on the Submit button Click on the Firmware file link labeled for the specific Printer model 3 Click on OK when prompted to Save this Program to Disk and then select a folder in which to save the Update file 4 a Once the file has been downloaded navigate to the location where the file was saved Note The Firmware Update file has been compressed for ease of downloading b Decompress the fil...

Page 229: ... 1 10 11 Placing the Printer in the Upgrade Mode Step Procedure 1 Disconnect Power from the Printer 2 Press and hold down the power and pause buttons on the Printer 3 Reapply power to the Printer Note The LCD display should now show Upgrade Firmware 4 Press the Yes button on the LCD to continue ...

Page 230: ...Guide Rev 1 1 10 12 Sending the Firmware File Step Procedure 1 Ensure that the firmware File is selected 2 Ensure that the Printer LCD says Upgrade Firmware Send File Now 3 Click on the Send Firmware button 4 Upon successful completion of the firmware update the Printer will restart ...

Page 231: ...cs tab in the Diagnostics Utility Step Procedure 1 a Select the Mechanics tab to test Motors and Sensors in the Printer Note This section has a procedure for each function by a Run button as shown below b See the entire Selecting the Mechanics tab in the Diagnostics Utility section for related sub procedures Steps 2A to 2G ...

Page 232: ...ard Printer User Guide Rev 1 1 10 14 Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2A Click on the Calibrate the Ribbon Sensor button to calibrate the Print Ribbon Note This will ensure proper operation of the Ribbon Sensing systems ...

Page 233: ... Card Printer User Guide Rev 1 1 10 15 Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2B Click on the Clean Printer Remove Cards button to activate the function See the Running the Magnetic Self Test HiCo Only procedure on page 4 53 ...

Page 234: ... User Guide Rev 1 1 10 16 Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2C Click on the Cycle the Printhead button to verify operation of the Printhead Headlift Motor and Headlift Sensor Note When selected the Printhead should cycle up and down ...

Page 235: ...Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 17 Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2D Click on the Advance the Stepper Motor button to move the Card Rollers forward in the Printer ...

Page 236: ...nc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 18 Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2E Click on the Reverse the Stepper Motor button to move the Card Rollers backwards in the Printer ...

Page 237: ...ide Rev 1 1 10 19 Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2F Click on the Cycle the Card Input Roller Remove Cards button to activate the Card Input Motor Note Ensure that all cards have been removed from the Printer before selecting this option ...

Page 238: ...rgo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 20 Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2F Click on the Advance the Ribbon Motor Remove Ribbon button to ...

Page 239: ... Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 21 Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2G Click on the Reverse the Ribbon Drive Motor Remove Ribbon button to ...

Page 240: ...LY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 22 Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2H Click on the Magnetic TOF Calibrate HiCo button to ...

Page 241: ...LY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 23 Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2I Click on the Magnetic TOF Calibrate LoCo button to ...

Page 242: ...00M Printers Click on the Barcode Test Card button to test the resin printing capabilities of the Printer Note A full color ribbon YMC with a resin panel K or a resin ribbon is required for this test Click on the Standard Self Test button to determine Image Placement and confirm that the Printer is working properly Note The image consists of fifteen 15 gray scale boxes The gray boxes are composed ...

Page 243: ... a Select the Card Samples tab to print sample images from the Printer b Select the desired Image as shown below Note You will see the enlarged Image after you select it from several options c Check the settings defined in your Driver before printing your selection d Click on the Print button when you are ready as shown below Note The default Card Size is CR 80 a shown below ...

Page 244: ...nostics Utility Step Procedure 1 a Select the Magnetic Encoding tab to test the Magnetic Encoding capabilities of the Printer b Click on the Auto Fill Track Data button to automatically fill in Track 1 Track 2 and Track 3 c Click on the Encode button to encode the data Click on the Clear button to clear existing data from Track 1 Track 2 and Track 3 ...

Page 245: ...ronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 27 Selecting the Help button in the Diagnostics Utility Step Procedure 1 Select the Help button to access the Fargo Diagnostics Utility Help document as shown below ...

Page 246: ...rd Printer User Guide Rev 1 1 10 28 Selecting the About button in the Diagnostics Utility Step Procedure 1 Select the About button to access version information for the Diagnostics tool Note A list of the Printers that the Diagnostic Utility supports is also available ...

Page 247: ... Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 10 29 Selecting the Exit button in the Diagnostics Utility Step Procedure 1 Select the Exit button to close out and exit from the Fargo Diagnostics Utility ...

Page 248: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 11 1 Section 11 Firmware Upgrades See Firmware Updates in Section 8 Diagnostic Tool Utility ...

Page 249: ...s on a Fargo Printer _____________________________12 2 Finding out when a Fargo Card Printer was manufactured ___________________12 2 Reviewing Example No 1 Serial Number 80453289 ______________________12 2 Reviewing Example No 2 Serial Number A1280224______________________12 2 Contacting Fargo Technical Support Step Procedure 1 Refer to Section 3 General Troubleshooting as needed Contact the Farg...

Page 250: ...s were built Reviewing Example No 1 Serial Number 80453289 1 80453289 The first two digits in the serial number indicate the year the Printer was built e g the digits 80 indicate the year 1998 2 80453289 The third and fourth digits in the serial number indicate the week the Printer was built e g the digits 45 indicate week 45 of that year 3 80453289 The last four digits indicate the sequence numbe...

Page 251: ... User Guide Rev 1 1 13 1 Section 13 Reviewing the Spare Parts List Reviewing the DTC400 DTC300 DTC300M Spare Parts List DTC400 DTC300 DTC300M ID Card Printer Recommended Spare Parts List Effective Date June 2004 For current pricing see http www fargopartner com support_services ...

Page 252: ...ebraic A type of color matching that takes the colors value of pixels and applies them to an algebraic equation to adjust the levels of hue saturation and brightness ANSI American National Standards Institute The United States Representative to ISO providing standardization for U S Manufactures prior or in addition to acceptance by ISO AS400 An IBM operating system running on a main frame DTC500 F...

Page 253: ...in chip based non volatile memory Bit An abbreviation for binary digital Each bit is an element of information that can have two states off and on Bit map A graphic produced by an array of pixel elements with the color hue brightness and saturation information stored in bits The more bits the more values and thus the greater variety 1 bit color is black and white 8 bit color produces 256 shades of...

Page 254: ... used for dedicated high speed communication between the PC and the Printer port Centronics A parallel communications interface that has become the standard for connections to Printers designed by the Centronics Corp Coercivity The property of a Magnetic Stripe that indicates the amount of force needed before magnetic saturation measured in Oersted Oe Color matching The process of adjusting color ...

Page 255: ... in serial port interfaces DC Motor A Motor that works on DC with continuous motion DC Direct Current Electronic flow that is unidirectional flowing from the positive to negative of a power source Default A setting or parameter that comes preset from the factory in Driver or firmware Performance parameters may be customized in the Driver but can be reset to the factory values usually through the p...

Page 256: ...ugh device and is connected in serial to the parallel cable Dot The smallest unit of an image that the Printer is able to produce The smaller the dot see dot pitch the sharper the image Dot pitch A measurement of image sharpness denoting the width of the dots that make up a pixel The smaller the pitch the sharper the image Download The transfer of a data file from one device to the other over a ne...

Page 257: ...y card with built in electronic devices such as smart cards or prox cards E card Docking Station The device in the Printer that accepts smart cards with an ISO smart card contact station This allows the user to write to the smart card chip with a standard RS 232 interface in the back of the Printer or with the optional built in encoder Edge to Edge Refers to the maximum printable area on a card re...

Page 258: ... to increase the port throughput EPROM Electronically Programmable Read Only Memory A microchip based non volatile memory storage device that cannot be rewritten in the field Firmware for many Fargo Printers is stored on these chips and so a change of the chip is necessary for an upgrade Escape sequence A string or control character that indicates to the processor that what follows is a command an...

Page 259: ...acteristic curve relating optical density to relative log exposure Glossy Matte A smooth polished surface in comparison to a rougher matte surface Fargo matte cards have a surface index Ra of approximately 65 microinches while glossy have a Ra 3 Glossy PVC A card made of PVC with a smooth polished surface Surface roughness of approximately 0 10 micro inches This is required for direct to card dye ...

Page 260: ...olor match Head Abbreviation for Printhead Heat sink A device used to dissipate heat into the ambient Heat Seal A resinous film transferred by the Printhead onto the back of an HDP intermediate transfer film to facilitate adhesion HiCo High Coercivity The coercivity value of magnetic media between 2500 4000 Oe ISO 7811 6 Fargo s High Coercivity encodes at 2750 Oe HTML HyperText Markup Language A s...

Page 261: ...e Ribbon by the Printhead The film is then transferred to the card surface by the hot lamination Roller ISO For the Greek iso meaning same Used to represent data from the International Organization for Standardization JIS II Japanese Industrial Standard The standard for encoding to a Magnetic Stripe provided by the Japan Standards Association The single track is as wide as ISO tracks 1 and 2 combi...

Page 262: ...lm LoCo Low Coercivity The coercivity value of magnetic media between 250 600 Oe ISO 7811 2 Fargo s Low Coercivity encodes at 300 Oe LPT Port Line Printer Port The system abbreviation for a PC s parallel Printer port Magnetic encoding The process of orienting successive magnetic bits to produce a serial data string Magnetic stripe An area of the card with an applied or impregnated ferrous material...

Page 263: ...ound the science of electromagnetism Offset The prescribed distance between a reference point and the target point The offset in card printing may refer to the position of the image relative to the leading edge or the distance of the start of magnetic encoding from the leading edge of the card O Ring A rubber ring used as a belt in several media driving applications OS Operating System The instruc...

Page 264: ...ransfer in which serial data is divided into sections and sent simultaneously down parallel wires to speed transfer rate Parallel port A communication socket on a device that allows for parallel data transfer PC Personal Computer A stand alone programmable electronic device that can store retrieve and process data consisting of a CPU mouse keyboard and monitor PCB Printed Circuit Board A solid mul...

Page 265: ... polyester material that enhances card security and durability applied over the printed surface with a hot Roller Available as clear or with embedded holographic type security images Portrait A document layout that is viewed with the document s long axis in a vertical orientation Potentiometer An electronic resistor with a variable resistance value that can be mechanically set Print Driver A softw...

Page 266: ... Plus reader mounted on the e card docking station inside the Printer encoder The ProxPoint is a read only device producing a Wiegand signal that is converted to RS 232 using a Cypress Computer Systems CVT 2232 Application programs can read information from HID prox cards via a RS 232 signal through a dedicated DB 9 port on the outside of the Printer labeled Prox RAM Random Access Memory A storage...

Page 267: ...RGB model Ribbon The dye impregnated film that is used for color printing Ribbon cable Parallel wires held flat in a row by plastic insulation RibbonTraq A Fargo Electronics method of placing bar code like marks on the transition area between color panels These marks are arranged for detection by a reflective Sensor array for the identification of Ribbon type and the Ribbon position RMA number Ret...

Page 268: ...t installs in a slot on the main board Simplex Single sided printing SmartGuard An application from Fargo Electronics that allows users to prevent access to the Printer through the use of a personally encoded smart card SmartGuard SmartGuard is a Printer security option that uses a custom access card and a built in reader to restrict Printer access Only a valid access card can enable the Printer t...

Page 269: ...oard Surge Protector An electronic device placed in serial to the Printer s power supply that prevents damage to the Printer from electronic surges and electrical current that is outside of the normal parameters Switch box An electromechanical device to which a user may connect several peripheral devices to the parallel port simultaneously yet using the selector switch to designate the active port...

Page 270: ...e magnetic data string Troubleshooting The process of investigating and determining the cause of a problem TrueType TT A font format that produces each character using a mathematical equation rather than a graphical representation resulting in a much sharper cleaner image UltraCard The Fargo brand of card stock recommended for use in Fargo Printers with the necessary glossy surface and composed of...

Page 271: ...in the order in which they are printed Yellow Y Magenta M Cyan C YMCK The designation of colored Ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K YMCKH The designation of colored Ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K Heat Seal H YMCKK The designation of colored Ribbon by the panel...

Page 272: ...Card Cleaning Roller 2 9 Card Design 2 14 Card Feeding Errors 4 7 4 8 4 10 4 12 4 15 4 16 4 18 4 20 4 22 4 25 4 27 4 29 4 31 4 33 card grid 5 58 card grid area 5 57 card grid lines 5 59 card input 5 89 Card Input Hopper 2 9 Card Input Hopper Capacity 2 3 card orientation 5 60 card output 5 89 Card Size 2 14 card stock scratches 4 38 Card Surface 2 14 cards look pixilated or grainy 4 50 CD Compact ...

Page 273: ... DMA Direct Memory Access 14 3 Dongle 14 5 Dot 14 5 Dot pitch 14 5 Download 14 5 DPI Dot Per Inch 14 5 DRAM Dynamic Random Access Memory 14 5 Driver 14 5 DTC400 DTC300 DTC300M 2 4 DTC400 DTC300 DTC300M Card Printer 8 1 Duplex Printing 14 5 Dwell Time 14 6 Dye Migration 14 6 Dye Sub Intensity setting 4 42 Dye Sublimation 2 8 14 6 Dye Sublimation Cyan Panel 2 10 Dye Sublimation Magenta Panel 2 10 Dy...

Page 274: ...tment 5 35 HTML HyperText Markup Language 14 9 HTTP HyperText Transfer Protocol 14 9 Humidity 2 4 I IC Integrated Circuit 14 9 ID Identification 14 9 Identification Card sample 5 77 IEEE 1284 Institute of Electrical and Electronics Engineers 1284 14 10 Image 14 10 Image Color tab 5 18 5 29 Image Darkness option 5 88 Image Placement 4 48 4 49 Image Placement option 5 89 image placement problems 4 4...

Page 275: ...4 11 Memory 2 4 14 12 Menu 14 12 Metallic Resin 2 11 Monitor 5 18 Monochrome 14 12 Monochrome Dye Sub B 4 52 Monochrome Resin K 4 52 Motor Voltages when active 9 3 Multi Language Extension MLE 5 44 N Network 14 12 None 5 18 O Oersted Oe 14 12 Offset 14 12 Omit Signature Area setting 5 58 On LED 4 51 4 53 onscreen card design 5 78 Operating Temperature 2 4 optional Magnetic Stripe Encoding Module 5...

Page 276: ...ccess Memory 14 15 Rasterize 14 15 Reboot 14 15 Registration 14 15 Regulatory Compliances 2 2 Reject Hopper 4 15 Reset Printer 4 36 Resident Font 14 15 Resin 14 15 resin black K panel 5 72 5 73 5 83 Resin Black Panel 2 10 resin dither 5 19 5 24 Resin Heat slide 5 27 5 28 5 30 5 31 Resin Thermal Transfer 2 8 Resolution 2 4 14 16 RFI Radio Frequency Interference 14 16 RGB Red Green Blue 14 16 Ribbon...

Page 277: ...ermocouple 14 19 Through hole 14 19 Timeout 14 19 TOF Top of Form 14 19 Track 14 19 Track 2 5 40 Track Data Note 5 50 track number 1 2 or 3 5 49 tracks 5 40 tracks 1 2 and 3 5 50 troubleshoot the Printer 12 1 Troubleshooting 14 19 TrueType TT 14 19 TrueType black text 5 72 U UL 2 2 UL GS 2 2 UltraCard 14 19 UltraCard III 14 19 UltraCard Stock 2 14 unblocked Sensor 4 33 Undefined Area s option 5 53...

Page 278: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer User Guide Rev 1 1 8 YMCKO 14 20 YMCKOK 14 20 ...

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