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Fargo Electronics, Inc.

CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1)

4-15

Installing the Windows Printer Driver (continued)

Step

Procedure

(Windows XP only). Click on the Continue Anyway button.

Summary of Contents for CardJet 410

Page 1: ...Fargo CardJet Professional Series 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 Part Number L000286 ...

Page 2: ...04 Same document title These reference documents were thoroughly reviewed to provide Fargo with professional and international standards requirements guidelines and models for our technical training and user documentation At all times the Copyright Protection Notice for each document was adhered to within our Fargo documentation process This reference to other documents does not imply that Fargo i...

Page 3: ..._________________ 2 21 Reviewing the Printer Driver Operator Interface ________________________________________ 2 22 Reviewing the Printer Properties window _____________________________________________ 2 25 Technician Review of Ink and Card Cartridges ___________________________________________ 2 26 Reviewing the Ink Cartridges _______________________________________________________ 2 27 Storing ...

Page 4: ...___________ 4 40 Selecting the Rotate Front by 180 Degrees option _______________________________________ 4 41 Specifying the Copies_____________________________________________________________ 4 41 Clicking on the About button _______________________________________________________ 4 42 Selecting the Image Color tab _________________________________________________________ 4 43 Selecting the Colo...

Page 5: ...5 Manually cleaning the Ink Cartridges__________________________________________________ 5 6 Gathering the Cleaning Supplies _____________________________________________________ 5 6 Preparing to Clean the Ink Cartridges__________________________________________________ 5 6 Cleaning the Ink Cartridges and Ink Cartridge Cradle _____________________________________ 5 7 CardJet Maintenance Kit Instru...

Page 6: ...nformation pertinent to Users in the United States This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used...

Page 7: ... how to use the processes procedures functions and windows for both Card Printers within concise correlative tables Table of Contents hyper linked You can use the automated Table of Contents to quickly locate for example an error message a procedure the index or an appendix Troubleshooting Replacement Removal and Navigation Procedures in hyper linked Sections You can go directly to the Technical a...

Page 8: ...atically sensitive It can be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrosta...

Page 9: ...upply DO NOT attempt to use the unit Contact the dealer or the factory Liquid or Solid Object Stop operation immediately if any liquid or solid object should fall into the cabinet Technician Note Unplug the unit and have it checked by qualified service personnel AC power cord Use only the AC power cord included with this unit or an equivalent cord ESD procedures Be sure to observe all established ...

Page 10: ...______________________________________________ 2 15 Reviewing the Technical Specifications continued ___________________________________ 2 16 Reviewing the Technical Specifications continued ___________________________________ 2 17 Technician Review of CardJet Card Printer Setup _________________________________________ 2 18 Selecting an area for the Card Printer___________________________________...

Page 11: ..._________________________ 2 50 Technician Handbook for CardJet Card Printers continued ____________________________ 2 51 Technician Handbook for CardJet Card Printers continued ____________________________ 2 52 Technician Handbook for CardJet Card Printers continued ____________________________ 2 53 Technician Handbook for CardJet Card Printers continued ____________________________ 2 54 Technicia...

Page 12: ...0 in size The cards are stored in an easy loading Card Cartridge The Printer will require two 2 separate Ink Cartridges a color printing Cartridge that contains dye color inks YMC and a black printing Cartridge that contains pigment black ink K Reviewing the Professional Series CardJet 410 Card Printer Encoder The Professional Series CardJet 410 is a single sided inkjet ID Card Printer Standard fe...

Page 13: ...tic stripe encoding Reviewing the Professional CardJet 410 and Persona C7 ID Card Printers These two models will differ as follows Professional CardJet 410 Card Printer Persona CardJet C7 Card Printer 100 card capacity Card Cartridge 50 card capacity Card Cartridge Optional Hi Co Magnetic Stripe Encoding Optional Hi Co Magnetic Stripe Encoding Professional Series Look and Color Persona Series Look...

Page 14: ...ds the Ink Cartridges and moves them back and forth across the card during printing Note Before Ink Cartridges can be loaded into the Printer the Printer Driver must be installed and the Printer s Power and USB cables must be connected Once this is done the Printer s Ink Cartridge Cradle will move to the center position whenever the Top Cover is open Card Output Hopper Catches printed cards as the...

Page 15: ...go Electronics Inc CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 6 Technician Review of Printer Features continued See the Cleaning the Ink Cartridges and Ink Cartridge Cradle procedure ...

Page 16: ...r will reset depends on Windows configuration Printer not connected to the PC Press the Power button to turn the Printer ON and OFF Note The blue LED above the button turns OFF or ON to indicate when power is applied This is the only active button when the Printer is not connected to the PC All other buttons will not function and a Card Printer self test will not be possible Note When the Printer ...

Page 17: ...NLY Fargo Electronics Inc CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 8 Technician Review of Printer Features continued X CANCEL Button INK LED CARD Button LED POWER Button LED ...

Page 18: ...lit the amber LED above this symbol will flash to indicate you need to check the status of the Card Cartridge and or the card being used for the current print job This LED will flash when The Card Cartridge is improperly installed or missing The Card Cartridge is out of cards A card is unable to feed from the Card Cartridge A card is jammed along the Card Path A non Fargo certified Card Cartridge ...

Page 19: ...rdless of the Ink Cartridge condition the Cartridge will always move to this position Note When the Top Cover is closed the Cartridge will return to its home position If a print job has been received printing will resume when the Top Cover is closed If the Top Cover is left open the Cartridge will return to its home position after 5 minutes of the Printer sitting idle See CardJet Engineering Drawi...

Page 20: ... Description Cancel button X Press the Cancel button to cancel the current print job and reset the Printer for the next print job Note This will cancel the job at both the PC and the Printer level If a card is left within the Printer after a print job is canceled it will automatically be ejected Card Input Hopper Load the Card Cartridges into this Hopper See Loading the Card Cartridge ...

Page 21: ...et C7 Printer User Guide Rev 6 1 2 12 Technician Review of Printer Features continued Function Description Power Port Connect to the included power cord See Powering up the Card Printer USB Interface Port Connect to a Windows PC with a USB cable See Connecting the Card Printer to the Computer ...

Page 22: ...ote These requirements are designed to provide reasonable protection against harmful interference in a residential installation If equipment operation in a residential area causes unacceptable interference to radio and TV reception the Operator is required to take whatever steps are necessary to correct the interference ITS EMC The Card Printer has been tested and complies with EN55022 Class B 199...

Page 23: ...Emissions Standards CE FCC CRC c1374 BSMI ITS EN 55022 Class B 1998 FCC Class B EN 55024 1998 Safety Standards UL 60950 CSA C2 2 No 60950 and UL GS EN 60950 A1 A4 A11 CE Danger You must unplug the power cable to the Card Printer to ensure that all power is disconnected from the unit Do not attempt any work on the Card Printer s interior unless you have first unplugged the unit ...

Page 24: ...nch 30 mil 762mm Accepted Card Types Fargo CardJet Cards Card Cartridge Capacity non refillable Professional Series CardJet 410 Printer Encoder 100 cards Persona CardJet C7 Printer Encoder 50 cards Card Output Hopper Capacity 50 cards Colors Up to 16 7 million Dimensions 8 0 H x 18 0 W x 14 0 D 203mmh x 457mmW x 356mmD Encoding Options The High Coercivity Magnetic Stripe Encoding Module can be ord...

Page 25: ...card s upper humidity range is at 80 in all other print modes Best Normal and Fast Print Method Thermal Inkjet Print Speed Print speed will vary depending on the amount of color coverage within a card design Note The above print speeds represent a color full bleed design designs with less color coverage will print faster Print speed indicates an approximate batch print speed Note It is measured fr...

Page 26: ...e number of elements in the Printhead determines Fargo Printer resolution See CardJet Engineering Drawing No D400147 in the appendix Software Drivers Windows 98 Windows Millennium Windows 2000 Windows XP Storage Temperature Humidity TBD Supply Voltage 100 to 240 VAC 1 0A Supply Frequency 50 Hz 60 Hz System Requirements IBM PC or compatible Windows 98Se Me 2000 XP Pentium class 233 MHz computer wit...

Page 27: ...e 1 Place the unit in a location with adequate air circulation to prevent internal heat build up 2 Use the Printer s dimensions as a guideline for the minimum clearances to the unit Note Allow for adequate clearance above the unit to accommodate the height of the unit with its Top Cover open 3 Do not install unit a near heat sources such as radiators or air ducts or b in a place subject to direct ...

Page 28: ...t is the means through which the Printer receives data from the computer IMPORTANT You must install the Printer Driver software prior to connecting the Printer to the computer The Printer Driver installation program will prompt you when to connect the Printer If you have not already done so please install the Printer Driver software at this time See the Installing the Windows Printer Driver proced...

Page 29: ...pen position See CardJet Engineering Drawing R400019 in the appendix 2 To close the Top Cover gently lower the Top Cover until it clicks into place IMPORTANT Before the Ink Cartridges can be loaded into the Printer the Printer Driver must be installed and the Printer s power and USB cables must be connected Once this is done the Printer s Ink Cartridge Cradle will move to the center position whene...

Page 30: ...gned for use only with the Card Printer Note If you have any doubts about the plug configuration or the voltage do not attempt to use the Printer Contact the Fargo authorized reseller for information on the correct power configuration Locate the power cord included with the Card Printer 2 Place the power cord into the power cord port of the Card Printer 3 Place the AC power plug end of the power s...

Page 31: ...ect Print Quality Fast Normal and Best the Card Size up down arrows the Orientation Portrait and Landscape radio buttons the Rotate Image 180 checkbox and Copies checkbox See the Selecting the Print Quality Best Normal or Fast print modes procedure Also provides the About button See Selecting the Card tab window 2 Interfacing with the Image Color tab Access the Image Color tab via the CardJet 410 ...

Page 32: ...o Electronics Inc CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 23 Reviewing the Printer Driver Operator Interface continued See Section 3 Printer Adjustments for more detailed procedures ...

Page 33: ...rows Magnetic Track Selection radio buttons Magnetic Track Options Bit Density radio buttons Character Size radio buttons ASCII Offset radio buttons LRC Generation radio buttons Character Parity radio buttons and Shift Data Left checkbox Also provides a Default button 5 Interfacing with the Print Supplies tab Access the Print Supplies tab via the CardJet 410 or Persona C7 Card Printer Printing Pre...

Page 34: ...rsona CardJet C7 Printer User Guide Rev 6 1 2 25 Reviewing the Printer Properties window Access the Professional Series CardJet 410 or Persona CardJet C7 Card Printer Properties window via Start Settings Printers Properties in order to input appropriate Printer Property information ...

Page 35: ... Technician Review of Ink and Card Cartridges The CardJet Card Printer requires specialized Ink and Card Cartridges to produce high quality durable cards This section explains these materials in detail and also explains how each is loaded into the Printer Refer to the Technician Handbook for CardJet Card Printers in this section ...

Page 36: ...rinters require highly specialized Ink Cartridges to function properly To maximize Printer life reliability printed card quality and durability you must use only Fargo Certified Supplies For this reason the Fargo warranty is void where not prohibited by law if you use non Fargo Certified Supplies To order additional materials please contact the Fargo authorized reseller The part numbers for the cu...

Page 37: ... Cartridges into the Printer See the Interpreting the LED Lights procedure Step Procedure 1 Caution Before Ink Cartridges can be loaded into the Printer the Printer Driver must be installed and the Printer s power and USB cables must be connected Once this is done the Printer s Ink Cartridge Cradle will move to the center position whenever the Top Cover is open Open the Top Cover by lifting up on ...

Page 38: ...tridges continued Step Procedure 2 Remove the Ink Cartridge from its packaging and carefully remove the protective vinyl tape Caution Do NOT touch the Ink Cartridge nozzles or copper contacts Touching these parts will result in clogs ink failure and bad electrical connection Also do NOT remove the copper strips which are required electrical contacts ...

Page 39: ...o the Ink Cartridge Cradle 4 Close the cradle latch When the latch is fully closed you will hear a click Once both Cartridges are loaded close the Top Cover Note When loaded properly the Ink Cartridge Cradle will return to the home position on the right hand side of the Printer and the Ink LED light will turn off indicating that the Ink Cartridges are installed and ready for printing See the Inter...

Page 40: ...emain Magnetic Stripe Encoding Module both 410 C7 models Blank cards are available with or without a magnetic stripe on the back side Note Magnetic stripes are generally used only in conjunction with Printers which include the optional Magnetic Stripe Encoding Module both 410 C7 models IMPORTANT Fargo Card Printers require highly specialized Card Cartridges to function properly To maximize Printer...

Page 41: ... Card Cartridge Before printing load blank cards into the Printer s Card Input Hopper as follows Step Procedure 1 Close the Printer s Top Cover Note The Printer will indicate that a Card Cartridge needs to be installed by flashing the Card LED light See the Interpreting the LED Lights procedure 2 Remove the Card Cartridge from its packaging ...

Page 42: ... Input Hopper with the arrow on the top of the Cartridge pointing toward the front of the Printer as shown below Push the Card Cartridge down until it clicks into place See the next two pages Note When installed properly the Card LED light will turn off to signal that the Card Cartridge is ready for printing Caution When not in use keep the Card Cartridge in place to prevent dust from accumulating...

Page 43: ...o requires that the Print Driver is installed and the Printer s power and USB cables connected Refer to the following to print a test print Step Procedure 1 Open the Printer Driver s Printer Properties Window 2 Click on the Print Supplies tab See Using the Print Supplies tab 3 Click on the Test Printer button See Selecting the Test Printer button 4 From the Send Test window click on the Send butto...

Page 44: ...e the Professional Series CardJet 410 Card Printer Encoder and the Persona CardJet C7 Printer Encoder The purpose of this section is to provide Technicians with a checklist of service requirements built into the CardJet Card Printer The Technician can review these service requirements and refer to their corresponding service procedure as needed The entire printing system is designed for very effic...

Page 45: ...nt job This LED will flash when The Card Cartridge is improperly installed or missing The Card Cartridge is out of cards A card is unable to feed from the Card Cartridge A card is jammed along the Card Path A non Fargo certified Card Cartridge is installed Troubleshooting Instructions See Section 2 Physically fix the card feed error conditions and press the Card button to correctly initiate an att...

Page 46: ...d Path The Cancel Retry button activates when a card is hung up in the Feed Station Card Path or it is misfed Troubleshooting Instructions See Section 2 Use the Cancel Retry button to cancel print jobs and reset the Printer for the next print job Note This Cancel function will cancel all print jobs at both the PC and the Printer level and will completely reset the Printer If a card is left within ...

Page 47: ...d on screen message when the Cartridge is moved during the Smart electronic tag read cycle The Card LED begins to blink indicating an error A PC screen pop up is displayed stating The card Cartridge is not installed Troubleshooting Instructions See Section 2 Install the Cartridge then press the Card button on the front of the Printer to print or cancel printing Card Cartridge is correctly installe...

Page 48: ...erator Interface after which the print operation is halted The Printer will restart the operation and will continue printing cards after the Operator opens the Printer Top Cover fixes and removes the jammed card closes the Printer Top Cover and presses the Card button Troubleshooting Instructions See Section 2 Open the Printer Top Cover fix it and remove the jammed card Close the Printer Top Cover...

Page 49: ...rs message that appear as a dialog to warn the Operator are for Cards Out includes LED flash The LED error light indicates an incorrect Card Cartridge installation Card LED The Printer via the Card LED correctly detects and reports empty illegal or improperly load Card Cartridges Card LED bad Smart tag Before running out of cards the Printer correctly validates a replacement Cartridge and reports ...

Page 50: ... Operators to fine tune the position of the print area on the card Note The orientation of the card icon is portrait due to the front to back orientation of the Printer s Card Path See the Selecting the Image Position tab The Professional 410 and Persona CardJet C7 printing systems consist of an HP Print Engine and Fargo additions that allows printing on CardJet cards CR 80 30 mil For this purpose...

Page 51: ...balance and provides output with the desired color automates this process Connectors to Internal Circuitry The system has one USB upstream type B connector to a PC Cover The access covers are not removable and they are self supporting when open See CardJet Engineering Drawing R400019 in the appendix When the print job and the Printer is initiated with normal conditions and the Printer Top Cover is...

Page 52: ...r an error has been detected and reported you can open the cover remove the jammed card and then close the cover and press the Card button to continue the print job starting with a fresh card Card Sensor condition turns LED on off both 410 C7 models The Fargo Controller turns the LED on off depending on the Card Sensor condition See the Interpreting the LED Lights procedure Note When no card is pr...

Page 53: ...en the Operator initiates a print job following Driver installation Driver Operator interface Firmware traps and reports encoding error responses via required LED illumination and messages at the Driver Operator interface Firmware correctly detects the card feed error condition and indicates a fatal error condition via the Card LED and a PC on screen error message indicating a card feeding error v...

Page 54: ... detects and reports an empty black Ink Cartridge via LED and on screen message when the empty Cartridges are in the Printer where the black Cartridge is empty Empty black Ink Cartridge replaced The Printer correctly detects non empty Ink Cartridges when the empty black Ink Cartridge is replaced in the Printer The printing continues on the print job that was halted by the detection of the empty bl...

Page 55: ...ge data via the Driver software High coercivity Stripe Encoding The Printer supports optional high coercivity magnetic stripe encoding It does not support low coercivity and JIS II encoding Process The Printer will not be capable of printing and encoding sequentially Print Encode Feed It will print then encode and then feed in the next card for printing Encoding Error If there is an encoding error...

Page 56: ...rly installed color Ink Cartridges The Printer correctly detects an improperly installed color Ink Cartridges when the empty color Cartridge is replaced in the Printer but it is installed incorrectly Improperly seated Card Cartridge See Card LED and Error Messages The Printer correctly detects and reports improperly loaded Card Cartridges via the Card LED and on screen message when the Card Cartri...

Page 57: ...nt job starting with a fresh card Physically fix the card feed error conditions and press the Card button to resume the print job Ink Cartridges The Ink Cartridge is described below Incorrect Ink Cartridge Installation The Ink LED error light reports incorrect Ink Cartridge installation Ink Cartridges The Ink Cartridges is a protected supplies item to the Fargo Printer Smart technology The Ink Car...

Page 58: ...Cartridge will move to the install position Regardless of the Ink Cartridge condition the Cartridge will always move to this position Note When the Top Cover is closed the Cartridge will return to its home position If a print job has been received printing will resume when the Top Cover is closed If the Top Cover is left open the Cartridge will return to its home position after 5 minutes of the Pr...

Page 59: ...with a legal Cartridge Ink Error Recovery See Ink LED The Firmware traps and reports the error condition via the Ink LED and a corresponding message at the Driver Operator Interface after which the print operation is halted The Printer will restart the operation and will continue printing cards after the Operator opens the Printer Top Cover fixes the Ink Cartridge condition and closes the Printer ...

Page 60: ... item to the Fargo Printer Ink Level Monitoring See Printer Driver Fuel Gauge The Printer Driver Fuel Gauge feature correctly provides the Operator with a display of the estimated amount of ink remaining in the Cartridge when the Operator requests it The Printer is set up to ensure the appropriate ink levels exist before starting each print job Ink Level Gauge SmartLoad Ink Cartridges contain an e...

Page 61: ...ee Ink LED The Printer correctly notifies the Operator of the empty Ink Cartridge via the Ink LED before running out of ink The remainder of the print job is restarted when a new Cartridge is correctly installed Interchangeable Commercial parts Both Printers primarily uses customized CardJet parts to ensure interchangeability and to simplify the problem of field stocking of replacement parts Inter...

Page 62: ...out button See Selecting the Card tab window Interface using the Image Color tab Interfacing with the Image Color tab Access the Image Color tab via CardJet 410 or Persona C7 Card Printer Printing Preferences window See the Selecting the Image Color tab Use the Image Color tab to select Print Quality radio buttons Color Quality adjustment slides Automatic Image Enhancement checkbox Ink Volume adju...

Page 63: ...k Selection radio buttons Magnetic Track Options Bit Density radio buttons Character Size radio buttons ASCII Offset radio buttons LRC Generation radio buttons Character Parity radio buttons and Shift Data Left checkbox Also provides a Default button Interface using the Print Supplies tab Interfacing with the Print Supplies tab Access the Print Supplies tab via CardJet 410 or Persona C7 Card Print...

Page 64: ... LED and that printing will continue when the Card Cartridge is replaced with a good Cartridge Card LED illegal Card Cartridge Before running out of cards the Printer correctly validates a replacement Cartridge and reports that it is illegal via the Card LED and that printing will continue when the Card Cartridge is replaced with a legal Cartridge Ink LED empty Ink Cartridge Before running out of ...

Page 65: ...appears as a dialog to warn the Operator are for Cards Out includes LED flash The LED error light indicates an incorrect Card Cartridge installation LED Panel Ink LED bad tag Before running out of ink and having a new Ink Cartridge installed the Printer correctly validates the replacement Cartridge and reports that it has a bad tag via the Ink LED and that printing are restarted when the Ink Cartr...

Page 66: ... Driver preference options Select the normal Printer Driver preference options to print cards with color reproduction matching the required color characteristics of a sample image to within acceptable limits Optical Sensors The slotted Optical Sensor on the Card Path is located between the Card Cartridge and the print area Output Hopper The portion of the Printer that accepts the completed cards C...

Page 67: ...on Printer not connected to the PC Press the Power button to turn the Printer ON and OFF Note The blue LED above the button turns OFF or ON to indicate when power is applied This is the only active button when the Printer is not connected to the PC All other buttons will not function and a Card Printer self test will not be possible Note When the Printer is not connected and the Card Cartridge and...

Page 68: ...Printer Driver preference options and start a print job Ensure that the cards are printed with acceptable color reproduction and image placement Printer Drive Fuel Gauge used for monitoring ink levels The Printer Driver Fuel Gauge correctly provides the Operator with a display of the estimated amount of ink remaining in the Cartridge when the Operator requests it Ink Levels The Printer is set up t...

Page 69: ...ging for conditions such as Out of Cards Out of Ink etc Driver is compatible with Windows 98 Windows Millennium Windows 2000 and Windows XP Printer Error Reporting and Recovery both 410 C7 models The Printer has LED indicators on the front that provide Error reporting In addition Error reporting appears on the PC screens to indicate error status and corrective action The Operator can push on the C...

Page 70: ...Operator selects normal Printer Driver preference options and initiates a print job Non domestic power source connection When a Printer is connected to a specific non domestic power source via the appropriate supplied power cord device initialization and Firmware downloading occur when Printer start up is initiated Technician Note Ensure that cards are printed with acceptable color reproduction an...

Page 71: ...six 76 seconds per full coverage single sided card in Best print mode under forty two 42 seconds per card in Normal mode and under twenty six 26 seconds per card in Fast mode Default Print Mode set to Normal The Default Print Mode is set to the Normal Print Mode Over the edge printing is supported Print Modes Full color and monochrome only print modes is supported through selectable option in Prin...

Page 72: ...a Professional product The Printer correctly detects and reports a black Ink Cartridge programmed with a Professional product ID via Ink LED and on screen message See Ink LED and Error Messages in Section 2 Raising Cover while printing You can raise the cover during the printing process and it will have no effect on the printing process and the card print quality Replace empty Ink Cartridges The P...

Page 73: ...arts available with the product in order to ensure a continuous Printer performance Standard tools The required tools are standard commonly available types Top Cover Open During Print Recovery The Printer is initiated with normal conditions and the Printer Top Cover is opened during the print process The Firmware will trap the condition and will put the Printer into a safe pause mode The Printer w...

Page 74: ...hat can support 127 separate devices consisting of 4 wires power ground data in and data out Interface to PC and Power Supply The system uses USB interface to communicate to a PC and internal power supply Firmware initializes Fargo Controller Board Controller The Fargo Controller supports USB 1 1 support Firmware The Firmware is downloaded if the Printer has been unpowered and then you power it up...

Page 75: ...r Messages Windows 98Se Me 2000 XP Printer Drivers continued ______ 3 13 Reviewing the Error Messages Windows 98Se Me 2000 XP Printer Drivers continued ______ 3 14 Reviewing the Error Messages for Windows 98Se Me 2000 XP Printer Drivers continued ___ 3 15 Reviewing the Error Messages for the Magnetic Encoding Module _________________________ 3 16 Troubleshooting with Printer Components ___________...

Page 76: ...atically sensitive It can be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrosta...

Page 77: ...upply DO NOT attempt to use the unit Contact the dealer or the factory Liquid or Solid Object Stop operation immediately if any liquid or solid object should fall into the cabinet Technician Note Unplug the unit and have it checked by qualified service personnel AC power cord Use only the AC power cord included with this unit or an equivalent cord ESD procedures Be sure to observe all established ...

Page 78: ...ncoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 4 Danger You must unplug the power cable to the Card Printer to ensure that all power is disconnected from the unit Do not attempt any work on the Card Printer s interior unless you have first unplugged the unit ...

Page 79: ...ccurately interpret what it means when these lights are on off or flashing please refer to the following table Refer to the Technician Handbook for CardJet Card Printers in Section 1 as needed Power LED Card LED Ink LED Cause Solution On solid Off Off Printer is ON and READY to print Flashing Off Off Indicates the Printer is processing a print job This flashing will begin as soon as the Printer re...

Page 80: ...med specificwhere along the Card Path Clear the jam A non Fargo certified Card Cartridge is installed Use only Fargo Certified Supplies In any of these situations correct the condition and press the Card button to continue printing If neither the Ink Cartridge nor the Card Cartridge are installed only the Card LED will flash at first When the Card Cartridge is installed the Ink LED will then flash...

Page 81: ...sed the Cartridge will return to its home position If a print job has been received printing will resume when the Top Cover is closed If the Top Cover is left open the Cartridge will return to its home position after a few minutes of the Printer sitting idle One or both of the Ink Cartridges is improperly installed or missing Open the Top Cover and install or reinstall the Ink Cartridges One or bo...

Page 82: ... to determine if it is an out of ink situation Depending on the result of this read the Driver will post a message Black Color Cartridge is are out of ink or Cover Open Cartridge Works If the Cartridges are good this time the Driver can continue printing Closed Lid If the Lid is closed the Fargo Controller will read the Cartridges again and send the results to the Driver Error Message If there is ...

Page 83: ... shows a generic graphic icon shown below that will appear in the same position within the dialog box for all error messages buttons Specific or all of the following buttons are provided depending on the specific Printer condition Each button will display in its set position indicated above regardless of if all or only one button is displayed Error Code For each error an error code will also displ...

Page 84: ...message displays when 20 prints remain and it opens and closes for each job Consider having a replacement Cartridge available To order additional Cartridges please refer to the reordering information on the Cartridge label Replace the Cartridge and close the Top Cover to print Black Ink Cartridge Out Error Code 10 displayed on lower left Indicates the black Ink Cartridge in the Printer is out of i...

Page 85: ...left Indicates the Card Cartridge failed to interact Remove and replace the Card Cartridge If the problem persists install a new Card Cartridge Card Jam Error Code 21 displayed on lower left Indicates a card is jammed inside the Printer Displays a Card Jam error Check under the Printer s Top Cover and clear the obstruction Press the Card button on the front of the Printer to try again Cards Out Er...

Page 86: ...ridge is not installed Note The error code is X Install the Cartridge to print or cancel printing by pressing the Cancel button on the front of the Printer Color Ink Cartridge problem Error Code 5 displayed on lower left Indicates a Color Ink Cartridge problem Note The error code is X Try removing and replacing the color Print Cartridge If the problem persists install a new color Print Cartridge C...

Page 87: ...rtridge and close the Top Cover to print Illegal Card Cartridge Error Code 18 displayed on lower left Indicates the installed card Cartridge is bad or is not a certified CardJet Cartridge Replace the Cartridge with a certified Cartridge then press the Card button on the front of the Printer to continue printing Illegal Color Ink Cartridge Error Code 13 displayed on lower left Indicates one of the ...

Page 88: ...wer left Indicates the installed Card Cartridge is not suitable for the print job for these reasons It is trying to mag encode blank cards The installed Card Cartridge is not for use with the Printer model It is trying to send a job with Magnetic Encoding when blank cards are installed Persona supplies are installed into a professional model or vice versa Replace with the proper Cartridge then pre...

Page 89: ...ter s Top Cover for a card jam or other obstruction Top Cover Open Error Code 1 displayed on lower left Indicates the Printer cannot print because the Top Cover is open Note The error code is 1 Close the Top Cover to print To cancel close the Top Cover and press the Cancel button on the front of the Printer Unable To Feed Card Error Code 20 displayed on lower left Indicates a card cannot feed from...

Page 90: ... due to a defective magnetic stripe Magnetic Data Error Indicates the data sent to the Magnetic Encoder contains errors The current encoding job cannot be completed Click Cancel and remove the card from the Encoding Module Be sure to format the Magnetic Encoding data according to the instructions in the Online Operator s Guide Cancelled Card in Encoding Module Indicates the encoder will feed in re...

Page 91: ...Technician Note Ensure that printing continues when the Card Cartridge with the bad Smart tag is replaced with a good Cartridge 2 Determine if the Printer correctly detects and reports empty illegal or improperly loaded Card Cartridges Card LED illegal Card Cartridge Before running out of cards the Printer correctly validates a replacement Cartridge and reports that it is illegal via the Card LED ...

Page 92: ...acement Cartridge and reports that it is illegal via the ink LED Technician Note Ensure that printing continues and that printing are restarted when the Ink Cartridge is replaced with a good Cartridge 5 Determine if the Printer correctly detects and reports empty illegal or improperly loaded Card and Ink Cartridges Ink LED bad tag Before running out of ink and having a new Ink Cartridge installed ...

Page 93: ...Driver Preference Options Step Description 1 Ensure that when the Operator selects normal Printer Driver preference options the cards are printed with color reproduction matching the required color characteristics of a sample image to within acceptable limits Troubleshooting with the Magnetic Encoding Module both 410 C7 models Step Description 1 Ensure that the Printer which has had a Magnetic Enc...

Page 94: ...rs The Printer correctly detects the card feed error condition and indicates a fatal error condition via the Card LED and a PC on screen error message indicating a card feeding error via the Driver Operator Interface Technician Note After an error has been detected and reported physically fix the card feed error conditions and press the card button to correctly initiate an attempt to resume the pr...

Page 95: ... power source connection When a Printer is connected to a domestic US power source via appropriate power cord device initialization and Firmware downloading occur when Printer start up is initiated Technician Note Ensure that the cards are printed with acceptable color reproduction and image placement when the Operator selects normal Printer Driver preference options and initiates a print job 3 En...

Page 96: ...tware automatically opens and prompts the Operator through the Driver installation process when the Driver CDROM is loaded into the PC Technician Note Ensure that device initialization and Firmware downloading occur when Printer start up is initiated and cards are printed with acceptable color reproduction and image placement when the Operator initiates a print job following Driver installation Tr...

Page 97: ... connected and the power cord is plugged in securely on both ends and that the Printer is ON b Confirm power is applied by pressing the Power button c Be sure the Printer is ready Note The blue Power LED light should be lit when the Printer is ready to print d No other LED lights should be lit when the Printer is in ready mode If they are verify that Ink and Card Cartridges are properly installed ...

Page 98: ... bar code scanner If so select the Infrared Bar Codes option within the Image Color tab Note This option directs the Printer to print black text and bar codes with the black pigmented Ink Cartridge which is required for printing infrared bar codes Resolving the Off center Card Printing problems Use the Image Position tab in the Driver to precisely center the image See the Selecting the Image Posit...

Page 99: ...scanning an image always scan the image at a 24 bit color setting at the same size at which you will be printing and at a minimum of 300 dpi or higher depending on the image size and the application If you stretch or blow up a small or low resolution image you will always get a pixelated or grainy effect when printing If capturing images with a digital camera or video camera be sure the camera has...

Page 100: ...__________ 4 19 Installing the Windows Printer Driver continued ____________________________________ 4 20 Installing the Windows Printer Driver continued ____________________________________ 4 21 Installing the Windows Printer Driver continued ____________________________________ 4 22 Installing the Windows Printer Driver continued ____________________________________ 4 23 Installing the Windows P...

Page 101: ... Using the ASCII Offset under Magnetic Encoding ______________________________________ 4 56 Using the LRC Generation radio buttons under Magnetic Encoding _________________________ 4 57 Using the Character Parity radio buttons under Magnetic Encoding _________________________ 4 57 Reviewing the Shift Data Left under Magnetic Encoding _________________________________ 4 58 Using the Default button ...

Page 102: ...atically sensitive It can be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrosta...

Page 103: ...upply DO NOT attempt to use the unit Contact the dealer or the factory Liquid or Solid Object Stop operation immediately if any liquid or solid object should fall into the cabinet Technician Note Unplug the unit and have it checked by qualified service personnel AC power cord Use only the AC power cord included with this unit or an equivalent cord ESD procedures Be sure to observe all established ...

Page 104: ...l the Printer Driver IMPORTANT Do not connect the Printer to the PC before asked to do so The Printer Driver installation program will prompt you when to connect the Printer Installing the Printer Driver from the Software Installation CD To install the Printer Driver refer to the following steps Step Procedure 1 Close down all other programs and insert the Software Installation CD into the compute...

Page 105: ...lete installation When prompted connect the Printer to the computer using a USB cable DO NOT connect the Printer to the computer until prompted by the installation program 4 The Online Operator s Guide will also automatically install along with the Printer Driver An icon for this will appear in the Start Programs Fargo folder Select this icon to open the Online Operator s Guide any time you have a...

Page 106: ... Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 7 Installing the Windows Printer Driver continued Step Procedure 5 The InstallShield Wizard will now open to configure the Windows Installer Wait during this initialization process ...

Page 107: ...er Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 8 Installing the Windows Printer Driver continued Step Procedure 6 This window will remind you to save your work and close all open applications before starting the installation Click on the Next button ...

Page 108: ...argo Electronics Inc CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 9 Installing the Windows Printer Driver continued Step Procedure 7 Select the Yes button after reading the agreement ...

Page 109: ...s Inc CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 10 Installing the Windows Printer Driver continued Step Procedure 8 Select either the Glossy Card Stock or Matte Card Stock radio button as needed ...

Page 110: ...ronics Inc CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 11 Installing the Windows Printer Driver continued Step Procedure 9 Now all CardJet Printer Driver components are being copied to your PC ...

Page 111: ... Rev 6 1 4 12 Installing the Windows Printer Driver continued Step Procedure 10A Windows XP only Windows XP users will encounter the Warning message shown on the next page Fargo Electronics Inc has extensively tested this software with Windows XP and has found no incompatibilities Click on the Continue Anyway button ...

Page 112: ...Jet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 13 Installing the Windows Printer Driver continued Step Procedure 10B Windows 2000 only Windows 2000 users will encounter this Warning message Click on the Yes button ...

Page 113: ...Electronics Inc CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 14 Installing the Windows Printer Driver continued Step Procedure 11 Wait while all Printer Driver files are copied to your PC ...

Page 114: ...go Electronics Inc CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 15 Installing the Windows Printer Driver continued Step Procedure 12 Windows XP only Click on the Continue Anyway button ...

Page 115: ...nc CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 16 Installing the Windows Printer Driver continued Step Procedure 13 Leave the Printer Port selection on USB Universal Serial Bus Click on the OK button ...

Page 116: ...CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 17 Installing the Windows Printer Driver continued Step Procedure 14 See Steps 11 and 12 for illustrations of the Power and USB cable connections at this time ...

Page 117: ...er Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 18 Installing the Windows Printer Driver continued Step Procedure 15 Connect the Power Cable to a power outlet Plug the other end into the Printer Press the Power button to turn ON the power Power Button ...

Page 118: ...410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 19 Installing the Windows Printer Driver continued Step Procedure 16 a Plug one end of the USB cable into the Printer s USB port b Plug the other end into a USB port on the PC ...

Page 119: ...ronics Inc CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 20 Installing the Windows Printer Driver continued Step Procedure 17 Please wait while the Driver components are being copied to your PC ...

Page 120: ...ard Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 21 Installing the Windows Printer Driver continued Step Procedure 18 Windows XP only This default setting allows you to install the Printer Controller component Click on the Next button ...

Page 121: ... Inc CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 22 Installing the Windows Printer Driver continued Step Procedure 19 Windows XP only Please wait while installation of the Printer Controller begins ...

Page 122: ...rgo Electronics Inc CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 23 Installing the Windows Printer Driver continued Step Procedure 20 Windows XP only Select the Continue Anyway button ...

Page 123: ... Inc CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 24 Installing the Windows Printer Driver continued Step Procedure 21 Windows XP only Please wait while the Printer Controller installation continues ...

Page 124: ...rd Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 25 Installing the Windows Printer Driver continued Step Procedure 22 Windows XP only The Printer Controller has been successfully installed Click on the Finish button to close the wizard ...

Page 125: ...t 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 26 Installing the Windows Printer Driver continued Step Procedure 23 Windows XP only This default setting allows you to install the Printer Driver Click on the Next button ...

Page 126: ...go Electronics Inc CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 27 Installing the Windows Printer Driver continued Step Procedure 24 Windows XP only Click on the Continue Anyway button ...

Page 127: ...Electronics Inc CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 28 Installing the Windows Printer Driver continued Step Procedure 25 Wait while the Printer Driver files are copied to your PC ...

Page 128: ...s Inc CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 29 Installing the Windows Printer Driver continued Step Procedure 26 Click on the Finish button The Printer Driver has been successfully installed ...

Page 129: ...der and Persona CardJet C7 Printer User Guide Rev 6 1 4 30 Installing the Windows Printer Driver continued Step Procedure 27 a Click on the Finish button All Printer files have been installed on your PC b Proceed to Steps 25 through 29 to install the Build A Badge software ...

Page 130: ...re 1 Insert the Software Installation CD into the computer s CD drive 2 Use My Computer or Windows Explorer to view the contents of the CD Windows Explorer can be opened by selecting it from the Start Programs Menu 3 Double click on the Setup exe file listed on the CD 4 The CD will automatically open and prompt you to click on the photo of the specific Printer model to begin installation Note Foll...

Page 131: ...xisting Printer Driver version from the system To do this select Start Programs and point to the Fargo folder 2 Select the Uninstall Printer Driver icon for the specific Printer model as shown here 3 Once the existing Printer Driver is deleted the updated version can be installed Note The best way to get Printer Driver updates is to download them from the Fargo Website If prompted to restart your ...

Page 132: ...acting is capable of unzipping itself Step Procedure 1 To download the latest Printer Driver version click on the Printer Driver s highlighted exe file name on the web site Note You will then be prompted to Save this program to disk 2 Click OK then choose the folder in which you would like to save the Printer Driver file Note You may want to save it in an empty folder to prevent mingling its files...

Page 133: ...Windows 98 Windows Millennium Step Procedure 1 Select Start button Settings and Printers 2 Double click on the specific Card Printer and select Properties Windows 2000 Windows XP Step Procedure 1 Select the Start button Settings and Printers 2 Double click on the specific Card Printer and select Properties then click on Printing Preferences Note If you would like to permanently save the Printer Dr...

Page 134: ...Printer life reliability printed card quality and durability you must use only Fargo Certified Supplies For this reason the Fargo warranty is void where not prohibited by law if you use non Fargo Certified Supplies To order additional materials please contact the Fargo authorized reseller Select Start Settings Printers Printers window CardJet 410 or CardJet C7 Card Printer Printing Preferences win...

Page 135: ...Electronics Inc CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 36 Selecting the Card tab window Select the Card tab to bring up the Card window same in both 410 C7 models Go to the next page ...

Page 136: ...se of the pigmented pen Initially most Operators will only need to select this if they need bar code readability by an infrared bar code scanner Step Procedure 1 Select either the Fast Normal or Best radio buttons for the desired print quality and print speed mode Fast Print Mode The Speed mode is 26 seconds per card 138 cards per hour in Fast mode Fast provides a very fast print but a slightly lo...

Page 137: ...RESTRICTED USE ONLY Fargo Electronics Inc CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 38 Selecting the Print Quality Best Normal or Fast print modes continued ...

Page 138: ...cepts standard credit card size CR 80 cards Note The dimensions of the total print area for this card size are also given When designing a card format always set the card size or page size within the card design program to these exact dimensions Step Procedure 1 Note that CR 80 3 407 x 2 147 86 6 mm x 54 6 mm is pre selected under the Card Size dropdown menu as the only default card size for this ...

Page 139: ...rtrait or Landscape Select either the Portrait or Landscape radio buttons for Orientation Note An icon illustrating a printed card helps represent the difference between the two Step Procedure 1 Select Portrait to cause the card to print in a vertical orientation OR Select Landscape to cause the card to print in a horizontal orientation as shown on the below ...

Page 140: ...t of the card by 180 degrees when printed This will rotate the image 180 degrees Default The default orientation of the image will effectively be rotated 180 to what it is currently so that in the Portrait the image will eject bottom first if Rotate 180 is selected the image will eject top first Unselected Option When the Rotate Image 180 option is not set the Driver will perform a 180 degree rota...

Page 141: ...rdJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 42 Clicking on the About button Click on this About button to open a dialog box containing the copyright and version information about this Printer Driver software ...

Page 142: ...e when printed Click and drag on the slider to adjust Note The photo above these options changes to show the approximate effect the adjustments will have on the printed image Print in Grayscale Select this option to print only in shades of gray Infrared Bar Codes Select this option if you are printing bar codes which need to be read by an infrared bar code scanner Note When this is selected the bl...

Page 143: ...nder the Image Color tab Use this option to control specific Printer functions under the Image Color tab same in both 410 C7 models Step Procedure 1 Select the Automatic Image Enhancement checkbox to select a predetermined color correction mode based on HP s model optimized for Fargo Do not select the Automatic Image Enhancement to select a manual enhancement ...

Page 144: ...hen the Print in Grayscale option is not selected When Print in Grayscale is selected these options are grayed out Control the overall darkness and lightness of the dye sub printed image by adjusting the slide by clicking and dragging the slide s box Move the Saturation slide to the left for Muted saturation and to the right for Vibrant saturation Move the Brightness slide to the left for Darker b...

Page 145: ...n active option in the Best print mode See above When selected the Best Print Quality option will auto select and the Fast and Normal options will gray out See the Selecting the Print Quality Best Normal or Fast print modes procedure This option forces all black pixels to be printed with both the YMC and the black pigmented pens This mode will apply a minimum amount of pigmented black to minimize ...

Page 146: ...o Electronics Inc CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 47 Selecting the Default button This button returns all Print Quality and Color Quality settings to their factory settings ...

Page 147: ... allows Operators to fine tune the position of the print area on the card Note that the orientation of the card icon is portrait due to the front to back orientation of the Printer s Card Path The adjustment arrows indicate the direction the image will move in relation to how the card travels through the Printer Positive Vertical moves the image toward the rear of the Printer or trailing edge of t...

Page 148: ...e When adjusting these values keep in mind that cards always remain in the same position as they travel through the Printer regardless of image orientation To illustrate this the blank card icon shown in the Image Position box will always remain in the same portrait orientation regardless of the orientation of the specific image The following diagram represents how the printed image will move in r...

Page 149: ...e toward the front of the Printer if a negative number is entered The Horizontal adjustment moves the image more toward the left hand side of the Printer if a positive number is entered and more toward the right hand side of the Printer if a negative number is entered The maximum value for the Vertical and Horizontal adjustments is 100 pixels 10 pixels about 03 8mm Note The direction the Vertical ...

Page 150: ...ese options only if the CardJet Card Printer has an optional Magnetic Stripe Encoding Module installed Note Only high coercivity encoding are supported No Encode Only mode is supported Step Procedure 1 Select the Magnetic Encoding tab to display options for controlling the magnetic stripe encoding process Note The following describes these options and the Printer s Magnetic Encoding process ...

Page 151: ...be verified Note This option is helpful since magnetic stripe verification can at specific times require more than a single pass Manual Eject mode Only the first miss verified card would be automatically ejected If a second consecutive card cannot be verified the Printer will signal an error and go into a Manual Eject mode Auto Eject option The Auto Eject option is the most direct means of dealing...

Page 152: ...Select the Magnetic Track Selection option to specify which track is to be configured through the Magnetic Track options if the application being used requires customization of the standard ISO encoding process Specify which of the three 3 tracks to customize by selecting one of the three track options After making the required selection the Magnetic Track Options box displays the current set of c...

Page 153: ...SO encoded data format for each of the magnetic stripe s three tracks Customize each track independently of the other two Specify which of the three tracks to customize by selecting one of the three track options Note 1 After making the required selection the Magnetic Track Options box displays the current set of customization options for the selected track Note 2 For most applications the default...

Page 154: ...lect 75 BPI to change the bits per inch to 75 BPI OR Select 128 BPI to change the bits per inch to 128 BPI OR Select 210 BPI to change the bits per inch to 210 BPI Using the Character Size radio buttons under Magnetic Encoding Use this option to customize the Character Data Size Bits per Character used to encode the magnetic data on the currently selected track Note This character size includes th...

Page 155: ...omize the Character ASCII Offset used to encode the magnetic data on the currently selected track Note This character offset value is subtracted from the ASCII value of each magnetic stripe data character prior to encoding on the track Step Procedure 1 Select NULL to change the ASCII Offset to NULL OR Select SPACE to change the ASCII Offset to SPACE OR Select ZERO to change the ASCII Offset to ZER...

Page 156: ...ge the LRC Generation to none OR Select Even Parity to change the LRC Generation to Even Parity OR Select Odd Parity to change the LRC Generation to Odd Parity Using the Character Parity radio buttons under Magnetic Encoding Use this option to customize the Character Data Parity used to encode the magnetic data on the currently selected track Step Procedure 1 Select No Parity to change the Charact...

Page 157: ...ing the Shift Data Left under Magnetic Encoding Use the Shift Data Left option which applies to all tracks when selected Step Procedure 1 Select this option to shift the recorded magnetic data to the left hand side of the card s magnetic stripe Note This is useful in situations that require cards to be readable with insert type readers ...

Page 158: ...s Inc CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 59 Using the Default button under Magnetic Encoding Step Procedure 5 Return all options to their factory settings by clicking on the Default button ...

Page 159: ...CardJet C7 Printer User Guide Rev 6 1 4 60 Reviewing the ISO Track Locations The Magnetic Encoding module encodes onto tracks in accordance with an ISO 7811 2 magnetic stripe For track locations review the display below TRACK1 0 110 TRACK2 0 110 TRACK3 0 110 0 130 0 140 0 223 0 353 0 493 ...

Page 160: ... Data to Track 2 2 1234567890987654321 Sending Data to Track 3 3 1234567890987654321 Track Start Sentinel End Sentinel Field Separator Valid Characters Maximum Number of Characters Track 1 ASCII 32 95 See the ASCII Code and Character Table on the next page 78 Track 2 ASCII 48 63 See the ASCII Code and Character Table on the next page 39 Track 3 ASCII 48 63 See the ASCII Code and Character Table on...

Page 161: ... and Character Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 59 83 S 36 60 84 T 37 61 85 U 38 62 86 V 39 63 87 W 40 64 88 X 41 65 A 89 Y 42 66 B 90 Z 43 67 C 91 44 68 D 92 45 69 E 93 46 70 F 94 47 71 G 95 _ 48 0 72 H 49 1 73 I 50 2 74 J 51 3 75 K 52 4 76 L 53 5 77 M 54 6 78 N 55 7 79 O ...

Page 162: ... characters to the string of magnetic track data Note If these characters are not added to the track data the text intended for the magnetic track will appear as printed text on the card To avoid this track information is entered as described below Step Procedure 1 When entering track data the tilde character is entered first followed by the track number 1 2 or 3 on which the data should encode Th...

Page 163: ...ou print a card The black Ink Cartridge decrements only if printing with the Infrared Bar Codes option selected Note When the Cartridge is completely out of ink the Printer will alert you that it is time to replace the Ink Cartridge See Selecting the Clean Ink Cartridge Nozzles button As you print you will notice the icons above Prints Remaining will indicate the approximate level of ink within th...

Page 164: ...r will move down independently to represent the total number of black prints remaining The Prints Remaining gives the exact number of the prints remaining for both the color Cartridge and the black Cartridge Until we have a pigment receptive card stock the Black Ink Cartridge will only decrement on those prints which have the Infrared Bar Codes option selected The Ink Cartridge icons will decremen...

Page 165: ...currently selected Card Media Type Note Use this helpful information when reordering Fargo Certified Printing Supplies from an authorized reseller The Reorder numbers display is based on the last successful read of the last legal Cartridge that was inserted This way if an illegal Cartridge is inserted this tab will continue to report a valid reorder number for that Printer Also these numbers can b...

Page 166: ...er Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 67 Accessing the Color Map Selection Dialog Select Start Programs Fargo Install New CardJet 410 Printer Color Map or Install New CardJet C7 Printer Color Map to bring up the dialog shown on the next page ...

Page 167: ... CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 68 Selecting the Color Map Card Media Type Select either the Glossy Card Stock or Matte Card Stock radio button for the Card Media type required at the time ...

Page 168: ... displays clean print Cartridge sequences to initiate a clean sequence to clean the nozzles of both the Color and Black Ink Cartridges and to clean the Ink Cartridge nozzles when lines and dots are missing from what you have printed Note The on screen prompts will guide you through the cleaning process Printed Card The printed card is the same for each level of cleaning Clean Print Each clean prin...

Page 169: ...tion pauses and a separate message for Color Ink Cartridge Out or Black Ink Cartridge Out is displayed Note Operators can resume Printer operations without losing a print job or without causing any type of non recoverable error in a Batch print Step Procedure 1 a Click on the Clean button to clear the Print Cartridges if the printed output is streaked as shown below b Wait one minute during the cl...

Page 170: ...ozzles continued Step Procedure 2 A card is printing that shows the results of the initial cleaning Click on the Done button to clear the Print Cartridges if the print qualify is acceptable Note Wait one minute during the cleaning process OR Click on the Intermediate Clean button to do a more thorough cleaning Note Wait one minute during the cleaning process ...

Page 171: ...es continued Step Procedure 3 A card is printing that shows the results of the printing Click on the Done button to clear the Print Cartridges if the print qualify is acceptable Note Wait one minute during the cleaning process OR Click on the Clean Again button to clean the Print Cartridges again Note If this does not fix the problem replace the Print Cartridges ...

Page 172: ...ontinued Step Procedure 4 A card is printing that shows the results of the intermediate cleaning Click on the Done button to clear the Print Cartridges if the print qualify is acceptable Note Wait one minute during the cleaning process OR Click on the Prime button to prime the Print Cartridges Note This takes about two minutes uses one card and uses considerable ink ...

Page 173: ...s can be helpful in ensuring that the computer is effectively communicating with the Printer and that the Printer is functioning properly Select the appropriate test and click on the Send button to send it to the Printer If sending the Full Color Test Print the printing will begin printing after a few seconds Note This window also displays the total number of prints or cards the Printer has produc...

Page 174: ...___________________ 5 6 Cleaning the Ink Cartridges and Ink Cartridge Cradle _____________________________________ 5 7 Cleaning the Ink Cartridges and Ink Cartridge Cradle continued _________________________ 5 8 CardJet Maintenance Kit Instructions ____________________________________________________ 5 9 Reviewing related Displays _________________________________________________________ 5 9 Revie...

Page 175: ...atically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrosta...

Page 176: ...upply DO NOT attempt to use the unit Contact the dealer or the factory Liquid or Solid Object Stop operation immediately if any liquid or solid object should fall into the cabinet Technician Note Unplug the unit and have it checked by qualified service personnel AC power cord Use only the AC power cord included with this unit or an equivalent cord ESD procedures Be sure to observe all established ...

Page 177: ...he maintenance procedures outlined for the Printer use Printer Cleaning Kit provided by the reseller This kit includes the following Cleaning Pads pre moistened with 99 99 isopropyl alcohol for cleaning the Printer s general inside and outside area Caution As with any electronic device internal components of the Printer such as the Printhead may be damaged if exposed to static electrical discharge...

Page 178: ...ns smudges and or dried ink from the exterior of the Printer use a soft cloth moistened with water Do NOT use household cleaners or detergent Cleaning the Ink Cartridges Automatically Cleaning Ink Cartridges If the printed cards are missing lines or dots or if they contain ink streaks the Ink Cartridges need to be cleaned Ink Cartridges are cleaned automatically using the following procedure Step ...

Page 179: ...tilled or bottled water Tap water contains contaminants that damage Ink Cartridges Use cotton swabs or other soft lint free material that will not stick to the Cartridges Caution Be careful not to get ink on the hands or clothing as you clean Preparing to Clean the Ink Cartridges Step Procedure 1 Remove the Ink Cartridges from the Printer before cleaning 2 With the Printer power ON and the Printer...

Page 180: ...lean the face and edges of the first Ink Cartridge with the swab as shown in the following illustration Do NOT wipe the nozzle plate 3 Inspect the face and edges of the Ink Cartridge for fibers Repeat steps 1 and 2 above if fibers are still present See the next page 4 Repeat steps 1 through 3 for the other Ink Cartridge 5 Wipe the underside of the Ink Cartridge Cradle walls using clean moistened c...

Page 181: ... 5 8 Cleaning the Ink Cartridges and Ink Cartridge Cradle continued Step Procedure 6 Reinsert the Ink Cartridges and close the Printer s Top Cover 7 Reconnect the power cord to the back of the Printer and close the Top cover 8 Print a test card 9 Repeat the cleaning procedure if smeared ink still appears on the printed cards ...

Page 182: ...ce Kit Number 085884 CardJet Maintenance Kit Instructions P N L000399 CardJet Cleaning Card P N 081760 CardJet Alcohol Wipe P N 076843 CardJet Ink Felt P N D840094 CardJet Blister Pack of Grease P N F000320 CardJet Tweezers P N F000321 CardJet Kit Bag P N F000322 Reviewing related Displays This is for viewing only Do not remove the Printer Cover for these cleaning procedures ...

Page 183: ...CTED USE ONLY Fargo Electronics Inc CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 10 Reviewing related Displays continued This photo displays the Card Hopper Feed Roller ...

Page 184: ...and Persona CardJet C7 Printer User Guide Rev 6 1 5 11 Lubricating the upper Ink Carriage Rail This procedure needs to be completed when the ink cradle is jittery or jumps during operation Step Procedure 1 Unplug the Printer 2 Open the Printer Cover Continued on the next page ...

Page 185: ... 12 Lubricating the upper Ink Carriage Rail cont Step Procedure 3 Apply grease from the CardJet Maintenance Kit to the under side of the upper Ink Carriage Rail guide as shown below Wipe off any excess grease 4 Close the Cover 5 Power up the Printer and check the Carriage travel for smooth movement This procedure is completed ...

Page 186: ...ncoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 13 Cleaning the Ink Carriage Rod This procedure needs to be completed when the ink cradle is jittery or jumps during operation Step Procedure 1 Unplug the Printer 2 Open the top Cover Continued on the next page ...

Page 187: ...ser Guide Rev 6 1 5 14 Cleaning the Ink Carriage Rod continued Step Procedure 3 Use the alcohol pad from the CardJet Maintenance Kit to gently wipe the Ink Carriage Rod clean as shown below 4 Close the Cover 5 Power up the Printer and check the Carriage travel for smooth movement This procedure is completed ...

Page 188: ...rsona CardJet C7 Printer User Guide Rev 6 1 5 15 Replacing the Felt Ink Well This procedure need to be completed when the ink felt becomes saturated with ink and begins to smudge the back of the card Step Procedure 1 Unplug the Printer 2 Open the top Cover Continued on the next page ...

Page 189: ...tinued Step Procedure 3 Use the Ink Felt removal tool to firmly grasp the left corner of the Ink Felt Remove it by pulling the Felt up and to the right as shown below Caution The old Ink Felt contains wet ink and will stain anything it contacts It is recommended that the old Ink Felt be placed in a small plastic bag and then discarded Continued on the next page ...

Page 190: ... 17 Replacing the Felt Ink Well continued Step Procedure 4 Clean the Ink Well Tray with an alcohol pad from the Maintenance Kit as shown below 5 Remove the backing off the new Ink Felt 6 Place the new felt in the card path Use a paper towel to press the felt down into the card path 7 Close the Cover This procedure is completed ...

Page 191: ...ard Hopper Feed Roller This procedure needs to be completed when the Card Feed Rollers become dirty and the Rollers can no longer properly grip the card Step Procedure 1 Unplug the Printer 2 Remove the Card Cartridge 3 Use the alcohol pad from the CardJet Maintenance Kit to gently wipe the Roller clean as shown below Continued on the next page ...

Page 192: ... Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 19 Cleaning the Card Hopper Feed Roller cont Step Procedure 4 Replace the Card Cartridge 5 Power up the Printer 6 Run a test card to check the card feed This procedure is completed ...

Page 193: ...rocedure needs to be completed when the Card Feed Rollers become dirty and the Rollers can no longer properly grip the card Step Procedure 1 Unplug the Printer 2 Remove the Card Cartridge See the previous page 3 Remove the backing from the Fargo cleaning card and with the sticky side down gently push it into the Card hopper Feed Path as shown below Continued on the next page ...

Page 194: ...ide Rev 6 1 5 21 Cleaning the interior Card Feed Rollers cont Step Procedure 4 Open the top Cover 5 Locate the Main Roller Drive Gear located on main Drive Shaft as seen below 6 Use your fingers to gently turn the Main Roller Drive Gear in order to feed the cleaning card into the Printer Continued on the next page ...

Page 195: ...lers cont Step Procedure 8 When the cleaning card is feed to the Card Image Station turn the Drive Gear the opposite direction to feed the cleaning card back into the card Hopper 9 Remove and dispose of the cleaning card 10 Close the Covers 11 Replace the Card Cartridge 12 Power up the Printer 13 Run the test card and check the card feed This procedure is completed ...

Page 196: ...Support Step Procedure 1 Read the suggested Sections of the Technical Service and Maintenance Manual in order to troubleshoot this Printer As needed contact the Fargo Technical Support Group for additional technical assistance by phone at 952 941 0050 OR by fax at 952 941 1852 OR Contact Fargo Technical Support via the Web http www fargo com tech_support contact_tech_support asp 2 Position a phone...

Page 197: ...Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 7 1 Section 7 Reviewing the Spare Parts List CardJet 410 ID Card Printer Recommended Spare Parts List Effective Date April 2004 For current pricing see http www fargopartner com support_services ...

Page 198: ...e Tape Test pulling an applied piece of adhesive tape Scotch 600 or equivelent off the card at 1 sec in to see if any material is pulled off by the tape Algebraic A type of color matching that takes the colors value of pixels and applies them to an algebraic equation to adjust the levels of hue saturation and brightness ANSI American National Standards Institute The United States Representative to...

Page 199: ...an element of information that can have two states off and on Bit map A graphic produced by an array of pixel elements with the color hue brightness and saturation information stored in bits The more bits the more values and thus the greater variety 1 bit color is black and white 8 bit color produces 256 shades of gray and 24 bit color can produce 16 7 million colors Board A term used for the circ...

Page 200: ...ed for dedicated high speed communication between the PC and the Printer port Coercivity The property of a magnetic stripe that indicates the amount of force needed before magnetic saturation measured in Oersted Oe Color matching The process of adjusting color hue saturation and brightness to duplicate a desired color An algorithm within the Driver which adjusts the color balance and provides outp...

Page 201: ... through the push of the default button The default values for the Firmware are usually denoted on a label attached to the Printer Defrag Abbreviation for defragmenting The process of reformatting data on a hard drive so that it uses space more efficiently Dither A system of distributing dots to control the hue brightness and or saturation In monochrome printing this controls the brightness In col...

Page 202: ...e Printer uses this to buffer a print job transferred from the PC until the Printer Controller is able to process the packet Driver Software utility installed in Windows that interfaces an application to rasterize image data and include command codes so the Printer can process the file Edge to Edge Refers to the maximum printable area on a card resulting in printed cards with virtually no border N...

Page 203: ...e developed by Intel to increase the port throughput EPROM Electronically Programmable Read Only Memory A microchip based non volatile memory storage device that cannot be rewritten in the field Firmware for many Fargo Printers is stored on these chips and so a change of the chip is necessary for an upgrade Escape sequence A string or control character that indicates to the processor that what fol...

Page 204: ...A process in monochrome printing that simulates continuous tone by using changes to the distribution of single dots Increasing the number of dots in a given area increases the darkness even though the individual dots stay the same size Hard Drive A high capacity storage device in a PC consisting of non removable magnetically encodable platters Hardware Physical components of a system such as the P...

Page 205: ...bles for the sharing of data and peripherals Landscape A document layout that is viewed with the document s long axis in a horizontal orientation LED Light Emitting Diode A semiconductor that emits light when a current is applied Mag encoding The process of orienting successive magnetic bits to produce a serial data string Mag stripe An area of the card with an applied or impregnated ferrous mater...

Page 206: ...tion and sharing of functions and peripherals Oersted Oe The unit of magnetic field strength named after Dutch scientist Hans Christian Oersted who found the science of electromagnetism Offset The prescribed distance between a reference point and the target point The offset in card printing can refer to the position of the image relative to the leading edge or the distance of the start of Magnetic...

Page 207: ...xel Short for picture element The smallest element of a graphic Platen The hard rubber roller that drives the media through the Printer providing support to the backside of the media during printing Port A communication interface used for the transference of data Portrait A document layout that is viewed with the document s long axis in a vertical orientation Print Driver A software utility that s...

Page 208: ...ed to print those characters on the card without rasterizing the image Resolution The number of individual pixels in a graphic taken over a given length used to indicate the sharpness of the picture and the level of detail The number of elements in the Printhead determines Fargo Printer resolution See CardJet Engineering Drawing No D400147 in the appendix RGB Red Green Blue The three primary color...

Page 209: ...are Instructions saved in computer memory that directs the computer to perform certain tasks and functions SS Start Sentinel The character denoting the end of a magnetic data string String A sequence of characters that form a line of data Surface mount A method of mounting circuit elements onto the surface of a circuit Board attached at solder pads rather than through holes in the Board Surge Prot...

Page 210: ...uces each character using a mathematical equation rather than a graphical representation resulting in a much sharper cleaner image Update The process of installing a new revision of software or Firmware to implement new changes to the Printer s command codes and procedures UPS Un interruptible Power Supply An AC power supply typically powered by batteries which provides temporary power to the PC o...

Page 211: ...e 2 26 2 38 Card Cartridge Capacity 2 15 Card Cartridge Error Messages 2 38 Card Cartridge Incorrect Installation 2 38 Card Cartridge is correctly installed 2 38 Card Cartridge Label 2 41 Card Cartridge moved during Smart electronic tag read cycle 2 38 Card Cartridge Not Installed 3 11 Card Cartridge Problem 3 11 Card Cartridge Replacement 2 57 Card Encoding 2 46 Card Error Recovery 2 39 card imag...

Page 212: ...perator interface 2 44 dye sublimation ribbon Panels 4 45 E Edge to Edge 8 5 EE Memory 8 5 EEPROM Electrically Erasable Programmable Read Only Memory 8 5 Empty black Ink Cartridge replaced 2 45 Empty black Ink Cartridge See Ink LED and Error Messages 2 45 empty Ink Cartridge 2 44 2 45 2 55 3 17 empty illegal or improperly loaded Card Cartridges 3 17 Encoder smart card 8 5 Encoder wheel 8 6 Encoder...

Page 213: ...put 8 8 input Hopper 2 35 Input Hopper 2 52 8 8 install Card Cartridge 2 36 Installing Ink Cartridge Detection See Ink LED 2 52 Interchangeable Commercial parts 2 52 Interface 2 16 Interface to PC and Power Supply 2 65 Interface to the PC 2 52 Intermediate Clean button 4 71 ISO 8 8 ISO 7811 2 magnetic stripe 4 60 ISO encoded data format 4 53 4 54 ISO Standard selections 4 57 ISO Track Locations 4 ...

Page 214: ...Driver Fuel Gauge 3 19 Printer Driver installation program 4 5 Printer Driver Operator Interface 2 22 2 24 2 52 Printer Driver preference options 2 57 Printer Driver Preference Options 3 19 Printer Driver Updates 4 32 Printer Drivers 2 17 Printer Error Reporting and Recovery 2 60 Printer Features 2 5 2 6 2 7 2 9 2 10 2 11 2 12 2 36 2 49 Printer Initialization 2 63 Printer initiated 2 42 Printer In...

Page 215: ...st and About buttons 2 22 2 53 Test Printer button 2 34 Test print 8 12 Thermal Inkjet Printing 2 31 Through hole 8 13 Timeout 8 13 TOF Top of Form 8 13 Top Cover 2 5 Top Cover is open 2 10 2 49 Top Cover Open 3 15 Top Cover Open During Print Recovery 2 64 Track 8 13 Track Information 4 63 track number 1 2 or 3 4 63 transparent Cartridge 2 38 troubleshoot the Printer 6 1 Troubleshooting 8 13 Troub...

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Summary of Contents for CardJet 410

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FARGO electronics CardJet 410, User Manual, Page: 114 / 215

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Summary of Contents for CardJet 410

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