14
15
TROUBLESHOOTING
Problem
Cause
Solution
The appliance is
not working
Appliance not plugged in
Wall outlet not energized
Basket holder not properly
engaged with the
appliance housing
On/off button pressed
during cooking process
Insert the plug into the wall outlet
Check fuses and circuit breaker
Fit the basket holder properly into
the appliance housing
Press the on/off button to
switch the appliance on
The appliance is
working but the
display does not
light up
Damaged display
Unplug the appliance from the
wall outlet and contact qualified
personnel to check and repair the
appliance
The start/pause
button turned
blue but the
appliance does
not heat up
Preheat time too short
Basket holder not properly
engaged with the
appliance housing
Malfunctioning appliance
Let the appliance preheat for a
longer time
Fit the basket holder properly into
the appliance housing
Unplug the appliance from the
wall outlet and contact qualified
personnel to check and repair the
appliance
The appliance
heats up but
the start/pause
button is red.
Malfunctioning appliance
Unplug the appliance from the
wall outlet and contact qualified
personnel to check and repair the
appliance
The timer does
not ring upon
reaching ‘0:00’
Malfunctioning appliance
Unplug the appliance from the
wall outlet and contact qualified
personnel to check and repair the
appliance
TROUBLESHOOTING
Problem
Cause
Solution
The basket
cannot be
removed from
the basket
holder
Damaged release button
Build-up of food residue
between the basket and
basket holder
Remove cooked food with suitable
utensils and contact qualified
personnel to check and repair the
release button
Remove cooked food with suitable
utensils. Switch the appliance off
and allow to cool down. Remove
the food residue.
The basket
holder cannot
be placed in the
appliance
Overfilled basket
Basket incorrectly placed
in the basket holder
Remove some food from the basket
Push the basket down into the
basket holder until you can hear a
click
Food not fully
cooked
Cooking time too short
Cooking temperature
too low
Too much food in the
basket
Extend the cooking time
Increase the set temperature
Remove some food from the basket
Food over
cooked or burnt
Cooking time too long
Cooking temperature too
high
The food was not shaken
during the cooking cycle
Reduce the cooking time
Reduce set temperature
Shake or flip the food in the middle
of the cooking cycle ( Operation)
Food is soggy
and not crispy
The food used is not
suited for oil-less fryers
Cooking time too short
Cooking temperature
too low
Ensure the used food is suited for
oil-less fryers
Extend the cooking time
Increase the set temperature
French fries are
cooked unevenly
Frozen fries were not
shaken during the
cooking cycle
Freshly cut potato fries
haven't been rinsed and
dried
Shake fries halfway through the
cooking time
Rinse and dry all freshly cut potato
fries prior to placing in the oil-less
fryer
Air Fryer_FT 43479 W_IM_US_V10_171222.indd 15
12/22/17 10:16 AM
