PROBLEMES
POSSIBLES CAUSES
SOLUTIONS
The induction cooking does not turn on
The touch-sensitive keys do not
respond to touch
Buttons are locked
The touch-sensitive keys have
difficulties responding to touch
- The ceramic surface is dirty
- The finger touching the button is not
in the right position
- The bottom of the pots and pans are
damaged
Some pots and pans crack, sizzle or
make noise
This is due to the manufacture of pots
and pans
This is normal and does not indicate a
malfunction of the induction cooking
The cooking zone makes a sizzle
when the power level is high
A fan noise comes from the induction
A fan is installed inside the induction
cooking to remove heat due to
magnetic fields
The induction cooking went off
suddenly emitting an alarm.
TROUBLESHOOTING
Surface scratched
- Cleaning products are not suited for
induction cooking
This is normal and does not indicate
a malfunction of the induction cooking
This is normal and noise will diminish if you
decrease the power
This is normal, the fan will stop all alone when
the temperature inside the induction cooking
will be normal
Pots and pans stays cold and the
symbol 'U' flashes
- The induction cooking
cannot
detect the pots and pans:
it is not suited for induction cooking
it is either too small or not correctly
centered
Technical default
We strongly recommend you to check the following on your device before calling the after-sell service. It is possible
that the problem is simple and that you can fix it by yourself. During operation, it is possible that a code appears on
the control system to indicate an operational problem, if it happens, mentions it to the after-sales service.
Once the problem solved, press the button
On / Off
to restart the induction cooking. If the problem persists after all
checks, contact your after-sales service.
No power
- Make sure the induction cooking is correctly
connected and powered.
- Make sure the power of your house is in
operation
If the lock mode is on, refer to the section
'Using' to see how the lock mode operates
- Clean the ceramic surface according to the
paragraph Maintenance and cleaning
- Follow the instructions under 'Device
Description'
- Follow the instructions under Maintenance
and cleaning
- Use pots and pans with flat bottom, Follow
the instructions under 'Device Description'
- Use pots and pans suited for for induction
cooking (see 'Instructions for use)
- Make sure the pan has a good size and is
centered on the cooking zone
Write down the error code displayed.
Turn off the induction cooking.
Check the meaning of the error code
.
Do not use the induction cooking until the
cause of abnormality is detected and resolved
31
Error message and inspection
If a problem occurs, the induction cooking will automatically turn to safe mode and will display one of the codes:
ERROR
POSSIBLES CAUSES
SOLUTIONS
F3 - F8
F9 - FE
E1 / E2
E3 / E4
E5 / E6
Other code
Failure of temperature sensor
Failure of temperature sensor bipolar
transistor
Contact after-sales service.
Abnormal power supply voltage
Check if the power supply is normal.
Turn off then turn on the device once the
power is restored.
High temperature
Check pots and pans used
Contact after-sales service.
Low radiation cooking zone
Restart the device once the cooking zone
has cooled.
