Fanvil X210 User Manual Download

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9.11 Call Forward

Call forward is also known as ‘Call Divert’ which is to divert the incoming call to a specific
number based on the conditions and configurations. User can configure the call forward
settings of each line.

There are three types,



Unconditional Call Forward –

Forward any incoming call to the configured

number.



Call Forward on Busy –

When user is busy, the incoming call will be forwarded to

the configured number.



Call Forward on No Answer –

When user does not answer the incoming call after

the configured delay time, the incoming call will be forwarded to the configured
number.



Phone interface

：

Default standby mode

1) Press [

Menu

] >> [

Features

] >> [

Call Forward

] button, select the line by

up/down navigation key, press [

] button to set call forward..

Picture 35 - Select the line to set up call forwarding

2) Select the call forward type by pressing the up/down navigation button. Click

[

] to configure call forwarding and delay time.

Summary of Contents for X210

Page 1: ...Software Version 1 8 0 Release Date 2018 11 15 User Manual X210 X210i X210 X210i ...

Page 2: ...x I Icon 8 7 2 Appendix II Keyboard character query table 11 7 3 Appendix III LED Definition 13 8 Introduction to the User 14 8 1 Instruction of Keypad 14 8 1 1 Instruction of Keypad 14 8 2 Using Handset Hands free Speaker Headphone 16 8 3 Idle Screen 17 8 4 Phone Status 18 8 5 Web Management 19 8 6 Network Configurations 20 8 7 SIP Configurations 21 9 Basic Function 24 9 1 Making Phone Calls 24 9...

Page 3: ...al Conference 43 9 14 2 Network Conference 45 9 15 Call Park 45 9 16 Pick Up 47 9 17 Anonymous Call 48 9 17 1 Anonymous Call 48 9 17 2 Ban Anonymous Call 49 9 18 Hotline 50 9 19 Emergency Call 51 10 Advance Function 53 10 1 BLF Busy Lamp Field 53 10 1 1 Configure the BLF Functionality 53 10 1 2 Use the BLF Function 54 10 2 BLF List 55 10 3 Record 56 10 3 1 Local Record USB flash disk 57 10 3 2 Ser...

Page 4: ...ok 82 11 3 Call Log 83 11 4 Function Key 85 11 5 Wi Fi 87 11 6 Headset 87 11 6 1 Wired Headset 87 11 6 2 Bluetooth Headset 88 11 6 3 EHS Headset 89 11 7 Advanced 90 11 7 1 Line Configurations 90 11 7 2 Network Settings 91 11 7 3 Set The Secret Key 95 11 7 4 Maintenance 97 11 7 5 Firmware Upgrade 101 11 7 6 Factory Reset 103 12 Web Configurations 104 12 1 Web Page Authentication 104 12 2 System Inf...

Page 5: ... 124 13 16 Phone settings Advanced 124 13 17 Phonebook Contact 125 13 18 Phonebook Cloud phonebook 125 13 19 Phonebook Call List 127 13 20 Phonebook Web Dial 128 13 21 Phonebook Advanced 128 13 22 Call Logs 128 13 23 Function Key Function Key 128 13 24 Function Key Side Key 129 13 25 Function Key Softkey 129 13 26 Function Key Advanced 131 13 27 Application Manage Recording 131 13 28 Security Web ...

Page 6: ...V 14 4 Screenshot 136 14 5 Network Packets Capture 137 14 6 Get Log Information 137 14 7 Common Trouble Cases 138 ...

Page 7: ... dial the number 25 Picture 16 Call number 26 Picture 17 Answering calls 26 Picture 18 Talking interface 27 Picture 19 The second call interface 28 Picture 20 Two way calling 28 Picture 21 Redial set 30 Picture 22 Line 1 enables auto answering 31 Picture 23 The line has enabled auto answering 31 Picture 24 Web page to start auto answering 32 Picture 25 Set the callback key on the phone 32 Picture ...

Page 8: ...ll 49 Picture 55 Anonymous call log 49 Picture 56 Anonymous calls are not allowed on the phone 50 Picture 57 Page Settings blocking anonymous call 50 Picture 58 Phone hotline setting interface 51 Picture 59 Hotline set up on webpage 51 Picture 60 Set up an emergency call number 52 Picture 61 Dial the emergency number 52 Picture 62 Web page configuration BLF function key 53 Picture 63 Phone configu...

Page 9: ...ings 75 Picture 91 Phone screen saver 76 Picture 92 Phone book screen 78 Picture 93 Local Phone book 78 Picture 94 Add New Contact 79 Picture 95 Group List 80 Picture 96 Browsing Contacts in a Group 80 Picture 97 Add Contacts in a Group 81 Picture 98 Add Blacklist 81 Picture 99 Web Blacklist 82 Picture 100 Cloud phone book list 82 Picture 101 Downloading Cloud Phone book 83 Picture 102 Browsing Co...

Page 10: ...rovision settings 98 Picture 127 Web page firmware upgrade 101 Picture 127 Firmware upgrade information display 101 Picture 129 Firmware upgrade 103 Picture 130 Service Port Settings 106 Picture 131 Dial plan settings 113 Picture 132 Custom setting of dial up rules 114 Picture 133 Dial rules table 1 115 Picture 134 Dial rules table 2 115 Picture 135 Tone settings on the web 124 Picture 136 Web clo...

Page 11: ...ime Settings Parameters 74 Table 15 QoS VLAN 93 Table 16 Auto Provision 99 Table 17 Firmware upgrade 101 Table 18 Service port 106 Table 19 Line configuration on the web page 107 Table 20 Phone 7 dialing methods 113 Table 21 Dial up rule configuration table 114 Table 22 IP camera 116 Table 23 Set the line global configuration on the web page 116 Table 24 VQ RTCP XR Settings 117 Table 25 General fu...

Page 12: ... or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment must be installed and ...

Page 13: ...nstall the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposure the phone to high temperature or below 0 or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling of the device could damage it Consult your authorized dealer for help or else it may cause fire electr...

Page 14: ...ioning and more X210i is a visualization paging console phone for industry customer It is equipped with a gooseneck microphone and supports HD hands free calling With intelligent programmable DSS buttons you can set up a one click call function to improve communication efficiency It is compatible with the standard SIP protocol and can be used as a monitoring center or host for office manager with ...

Page 15: ...4 5 2 Packing Contents 5 2 1 Packing Contents Phone Handset Receiver cable Stand Network cable Power adapter Optional Gooseneck Microphone X210i only ...

Page 16: ...owered through a single Ethernet cable which is also used for data transmission By attaching UPS system to PoE switch the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line For users who do not have PoE equipment the traditional power adaptor should be used If the device is connected to a PoE switch and power adapter at the same time...

Page 17: ...s desktop use If the phone is placed on the desktop please follow the instructions in the picture below to install the phone Picture 1 Device installation After aligning the gooseneck microphone with the port load it and tighten the nut Picture 2 Gooseneck MIC installation ...

Page 18: ...n below picture USB port connect USB device U disk WIFI adapter Power port connect the power adapter Network port connecting local area network or internet PC port the network port connect to the computer Headset port connect headset Handset port connect IP Phone handset Picture 3 Connecting to the Device ...

Page 19: ... Volume up Volume down Mute Microphone During Call Return Contact MWI Handset Redial Hands free HF speaker Table 2 Status Prompt and Notification Icons Call out Call in Call Hold Network Disconnected Open VLAN Open VPN Keypad Locked Missed calls SMS New voice message waiting ...

Page 20: ...ands free HF Mode Headphone HP Mode Handset HS Mode Mute Microphone The Voice quality of calling The Voice encryption of calling Connecting WIFI Open Bluetooth Open SIP Hotline Table 3 DSSkey Icons Function Icon Sidekey Icon Translate Instruction BLF NEW CALL The new call BLF BXFER Blind transfer BLF AXFER Attend transfer ...

Page 21: ...Speed Dial Speed Dial Intercom Intercom Call Park Call Park Call forward Call forward Key Event Function key URL Action URL Network function key BLF List BLF List Multicast Multicast Memory Key None Memory Key subtype None None Undefined DSS function key Line SIP Line DTMF DTMF ...

Page 22: ...table Table 4 Look up Table of Characters Mode Icon Text Mode Key Button Characters Of Each Press Numeric 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 0 0 Lower Case Alphabets 1 2 a b c 3 d e f 4 g h i 5 j k l 6 m n o 7 p q r s 8 t u v 9 w x y z 0 space _ ...

Page 23: ... C 3 D E F 4 G H I 5 J K L 6 M N O 7 P Q R S 8 T U V 9 WZYX 0 space _ Mixed type input 1 1 2 2 a b c A B C 3 3 d e f D E F 4 4 g h I G H I 5 5 j k l J K L 6 6 m n o M N O 7 7 p q r s P Q R S 8 8 t u v T U V 9 9 w z y x W Z Y X 0 0 _ ...

Page 24: ...ine in use Talking Yellow Blinking Call holding BLF Green On Subscription number is idle Red On Subscription number is busy Red On Subscription number is dialing Off Subscription number is unavailable Presence Green On Subscription number is idle Red On Subscription number is busy Red On Subscription number is dialing Off Subscription number is unavailable DND Red On Enable DND Off Disable DND MWI...

Page 25: ...Keypad The above picture shows the keypad layout of the device Each key provides its own specific function User should refer to the illustration in this section about the usage of each key and the description in this document about each function Table 6 Instruction of Keypad Number The keypad names Instruction ...

Page 26: ... in the call is to reject or hang up 6 Contact Key Press the Contact key the user can enter the address book interface and select the contact person to call 7 Voice Mail Key Press the voice mail button and the user enters the interface of SMS and voice mail list 8 DTMF Key These 12 standard phone keys provide standard phone button functionality At the same time certain long key presses can be trig...

Page 27: ...then lift the handset and the number will be dialed User can switch audio channel to handset by lifting the handset when audio channel is opened in speaker or headphone Using Hands free Speaker To talk over hands free speaker user should press the hands free button then dial the number or dial the number first then press the hands free button User can switch audio channel to the speaker from hands...

Page 28: ...e the phone Users can restore the phone to the default standby screen interface by picking up and dropping the handle The left and right part of the area shows default configuration of Side key which dynamically displays the configuration of SIP information message headset etc which can be customized by users The icon description is described in 6 1 appendix I In some screens there are many items ...

Page 29: ...tware Version number Phone Storage RAM and ROM System Running Time SIP Account Information SIP Account SIP Account Status register uncommitted trying time out TR069 Connect Status Displays only in the phone interface state The user can view the phone status through the phone interface and the web interface Phone interface When the phone is in standby mode press Menu Status and select the option to...

Page 30: ...e System Information page and check the phone status as shown in the figure Picture 8 WEB phone status 8 5 Web Management Phone can be configured and managed on the web page of the phone The user first needs to enter the IP address of the phone in the browser and open the web page of the phone The user can ...

Page 31: ...to provide service Unlike traditional phone system based on a circuit switched wire technology IP devices are connected to each other over the network and exchange data in packet basis based on the devices IP address To enable this phone you must first correctly configure the network configuration To configure the network users need to find the phone function menu button Menu Advanced Settings Net...

Page 32: ... any parameters manually All configuration parameters will be getting from DHCP server and applied to the device This is recommended for most users Static IP configuration this option allows users to manually configure each IP parameter including IP address mask gateway and primary and secondary domains This usually applies to some professional network user environments Please see 10 7 2 1 network...

Page 33: ...ICE User must enter correct PIN code to be able to advanced settings to edit line configuration The default PIN is 123 The parameters and screens are listed in below pictures Picture 10 Phone line SIP address and account information Picture 11 Phone display name and port WEB interface After logging into the phone page enter Line SIP and select SIP1 SIP2 SIP3 SIP18 SIP19 SIP20 for configuration cli...

Page 34: ...23 Picture 12 Web SIP registration ...

Page 35: ...es Basic Settings Picture 13 Default line Dialing Methods User can dial a number by Entering the number directly Selecting a phone number from phonebook contacts Refer to 10 2 1 Local contacts Selecting a phone number from cloud phonebook contacts Refer to 10 2 3 Cloud Phone Book Selecting a phone number from call logs Refer to 10 3 Call Log Redialing the last dialed number Dialing Number then Ope...

Page 36: ...annel by lifting the handset turning on the hands free speaker or headphone by pressing hands free button or line key and then dial the number with one of the above methods When number dialed completed user can press Dial button or OK button to call out or the number will be dialed out automatically after timeout Picture 15 Open the voice channel and dial the number ...

Page 37: ...ls When there is an incoming call while the device is idle user will see the following incoming call alerting screen Picture 17 Answering calls User can answer the call by lifting the handset open headphone or speaker phone by pressing the hands free button or the Answer button To divert the incoming call user should press Divert button To reject the incoming call user should press Reject button ...

Page 38: ...e on the other end Name on the other end Call duration The duration of a call after it has been established Speech quality Displays the current voice quality of the call HD audio Call using G 722 voice coding calls when displayed HD voice icon 9 2 2 Make Receive Second Call The device can support up to two concurrent calls When there is already a call established user can still answer another inco...

Page 39: ...o make a second call user may press Xfer Conf button to make a new call on the default line or press the line key to make new call on specific line Then dial the number the same way as making a phone call Another alternative for making second call is to pressing DSS Keys dial out from the configured Keys BLF Speed Dial When the user is making a second call with the above methods the first call cou...

Page 40: ...eserved state the user must press the Resume key to return to the call state or put the receiver back and press the hands free hook to end the call 9 4 Redial Redial the last outgoing number When the phone is in standby mode press the redial button and the phone will call out the last number dialed Call out any number with the redial key Enter the number press the redial key and the phone will cal...

Page 41: ...er may enable auto answering feature on the device and any incoming call will be automatically answered not including call waiting The auto answering can be enabled on line basis The user can start the automatic answer function in the telephone interface or the webpage interface Phone interface Press Menu Features Auto Answer button Press the button to select the line use the left right navigation...

Page 42: ... auto answer is enabled Picture 22 Line 1 enables auto answering Picture 23 The line has enabled auto answering WEB interface Log in the phone page enter Line SIP select SIP Basic settings start auto answering and click apply after setting the automatic answering time ...

Page 43: ...one will say can t process Set the callback key through the phone interface Under standby press Menu Basic Settings Keyboard Settings Function key or Keyboard Settings Soft function key choose to set up the function keys key type type selection function name select callback function input the callback key name press OK key to save Picture 25 Set the callback key on the phone ...

Page 44: ...l and turn off the microphone so that the local voice is not heard Normally mute mode is automatically turned off at the end of a call You can also turn on mute on any screen such as the free screen and mute the ringtone automatically when there is an incoming call Mute mode can be turned on in all call modes handles headphones or hands free 9 8 1 Mute the Call During the conversation press the mu...

Page 45: ...andby mode The top right corner of the phone shows the bell mute icon Mute button red light is always on when there is an incoming call the phone will display the incoming call interface but will not ring Picture 28 Ringing mute Cancel ring tone mute On the standby or incoming call screen press the mute button again or volume up cancel ring tone mute no longer shows mute icon in upper right corner...

Page 46: ...o Not Disturb DND feature on the device to reject incoming calls including call waiting The DND can be enabled on line basis Enable Disable phone all lines DND Methods the following Phone interface Default standby mode 1 Press DND button to enter the DND setting interface select line or phone to enable DND the icon will become red 2 Press DND button to enter the DND setting interface and disable D...

Page 47: ...line to adjust the mode and state of do not disturb and then press the OK button to save 3 The user will see the DND icon turn red and the sip line has enabled the mode of DND Picture 31 DND setting interface The user can also use the DND timer After the setting the DND function will automatically turn on and the DND icon will turn red in the time range Picture 32 DND timer WEB interface Enter Pho...

Page 48: ...37 Picture 33 DND Settings The user turns on the DND for a specific route on the web page Enter Line SIP select a Line Basic settings and enable DND Picture 34 Line DND ...

Page 49: ...y the incoming call will be forwarded to the configured number Call Forward on No Answer When user does not answer the incoming call after the configured delay time the incoming call will be forwarded to the configured number Phone interface Default standby mode 1 Press Menu Features Call Forward button select the line by up down navigation key press OK button to set call forward Picture 35 Select...

Page 50: ...nable call forwarding and configure the call forwarding number 4 Browse the parameters set by the up down navigation key and enter the required information When finished press the OK button to save the changes WEB interface Enter Line SIP Select a Line Basic settings and set the type number and time of forward forwarding ...

Page 51: ... hear the ring back transfer the call to the other party Attended transfer When the caller answers the call transfer the call to the caller Note For more transfer Settings please refer to 12 6 Line Dial Plan 9 12 1 Blind transfer During the call the user presses the function menu button Transfer or the transfer button on the phone Enter the number to transfer or press the contact button or the his...

Page 52: ... When the third party is not answered press the transfer on the call interface to make the semi attendance transfer or press the end button to cancel the semi attendance transfer Picture 40 Semi Attended transfer 9 12 3 Attended transfer Attendance transfer is also known as courtesy mode which is to transfer the call by calling the other party and waiting for the other party to answer the call Cal...

Page 53: ...ser can enable disable the call waiting function in the phone interface and the web interface Phone interface Press Menu Features Call waiting the navigation key left right button to enable disable call waiting and call waiting tone Press Menu Features Call waiting the navigation key left right button to enable disable call waiting and call waiting tone Picture 42 Call waiting setting WEB interfac...

Page 54: ... Web call waiting tone setting 9 14 Conference 9 14 1 Local Conference To conduct local conference the user needs to log in the webpage and enter Line SIP Basic settings The meeting mode is set as local the default is local mode as shown in the figure ...

Page 55: ... number that already exists Picture 46 Local conference 1 2 If the device has a call all the way press the conference key in the call interface enter the number to join the meeting and press the call After the opposite end is answered press the conference button again to set up the local tripartite conference Picture 47 Local conference 2 Note During the conference press the split button to split ...

Page 56: ...ture 48 Network conference Method to join a network conference Multi party call number of network conference room and enter the password then all enter the conference room The two phones have established common calls Press the conference button to invite new members to the conference Follow the voice prompt to operate Note the upper limit of the number of participants in the network conference var...

Page 57: ...rface or through the Menu Basic Settings Keyboard Settings enter the function keys function key Settings interface key function key type as memory and subtypes to call park reside values for the server calls park number set up corresponding SIP lines WEB interface log in the phone page enter the Function Key Function Key page select a DSSkey set the function key type as memory key the subtype as c...

Page 58: ...he function key to set Set the line function key type as memory key subtype as BLF NEW CALL set subscription number and pick up code Other phones call the subscription number and the opposite end is in the incoming ring Press the DSS key to pick up the phone The caller picks up the call and speaks to it WEB interface Log in the phone webpage enter the Function Key Function Key page select a DSSkey...

Page 59: ...Menu Advanced Settings Accounts Advanced The default is none which is off and RFC3323 and RFC3325 are optional Select any one to open the anonymous call Picture 53 Enable anonymous call On the web page Line SIP Advanced Settings can also open anonymous calls Setting to enable anonymous calls also corresponds to the SIP line That is the setting under the SIP1 page can only take effect on the SIP1 l...

Page 60: ... Anonymous call log 9 17 2 Ban Anonymous Call The device can be set to prohibit anonymous calls that is anonymous calls to the number will be directly rejected In the phone Menu Features Ban anonymous call click to enter and all SIP lines will be displayed Click Softkey Switch or to switch the SIP line and enable anonymous call ...

Page 61: ...nly take effect on the SIP1 line Picture 57 Page Settings blocking anonymous call 9 18 Hotline The device supports hotline dialing After setting up the hotline dialing directly pick up the handset hands free earphone etc and the phone will automatically call according to the hotline delay time In the phone Menu Features Advanced Hotline click to enter and all SIP lines will be displayed Then set t...

Page 62: ...so set up a hotline The setup hotline also corresponds to the SIP line That is the hotline set in the SIP1 webpage can only be activated in the SIP1 line Picture 59 Hotline set up on webpage 9 19 Emergency Call The emergency call function is used to enable the keypad lock Users can set the corresponding emergency call number on the phone You can also call emergency ...

Page 63: ...ttings Basic Settings page set up the emergency call code if you need to set up more than one emergency call code please use to separate Picture 60 Set up an emergency call number 2 When the phone set the keyboard lock you can call the emergency call number without unlocking as shown in the figure Picture 61 Dial the emergency number ...

Page 64: ...the corresponding SIP line The pickup number is provided by the server The specific use of reference 8 16 Pick up Picture 62 Web page configuration BLF function key Phone interface long press a function key to enter the function key Settings interface or go to the Menu Basic Settings Keyboard Settings to enter the function key Soft function key to set settings interface key function key types of m...

Page 65: ...y while standby to dial the subscriber number When you press this BLF key while talking to another user you attendance transfer the call to the subscribed number BLF Confer ence Pressing the BLF key while standby to dial the subscriber number When you press this BLF key while talking to another user you invite the subscriber number to join the meeting BLF DTMF Pressing the BLF key while standby to...

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Fanvil X210, User Manual

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