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Fanvil LINKVIL W610W, User Manual

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Fanvil LINKVIL W610W User Manual Download Page 135

W610WUser Manual

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to the U disk root directory. Note that the U disk format should be FAT32.

Because of the W610W, the device does not supply the power externally, so the usb hub is needed to connect the

u-disk to the W610Wphone. And the Usb hub interface should be Type-C.

Picture 153 - reparation required for the U disk upgrade

Enter the upgrade mode step:
1)Keep the device turned off. Disconnect USB and press the red hang button to shut down. Note that if the UBS is
connected to the device, the device starts automatically after shutdown

。

2)Press the volume button and press the usb for about three seconds to release.
3)Success enters the upgrade mode, and the device displays the upgrade logo. At this time, the device will
automatically select the upgrade file in the U disk, and upgrade after finding, the device will automatically restart after
completion.

Note! If you mistakenly trigger the download mode, or enter the download mode to exit, you can long
press the red hang up button to restart.

13.9 Common Trouble Cases

Table 29 - Trouble Cases

Trouble Case

Solution

Device could not boot up

1. First consider the situation that the battery has been exhausted, and

charge the device. Please use the charger configured at the time of
purchase when charging.

2. If you see the phone enter "POST mode", it means that the phone

system is damaged. Please contact technical support to help you
restore the phone system.

Device could not register to a 1. Please check whether the phone is connected to the network. The phone

Summary of Contents for LINKVIL W610W

Page 1: ...W610WUser Manual User Manual W610W Software Version 2 14 0 2 Release Date 2023 9 15 ...

Page 2: ...elt clip 21 6 Appendix Table 22 6 1 Appendix I Icon 22 6 2 Appendix II Keyboard character query table 24 6 3 Appendix III LED Definition 25 7 Introduction to the User 27 7 1 Instruction of Keypad 27 7 2 Using Handset Hands free Speaker Headset 28 7 3 Power on off operation 29 7 4 Connection Wi Fi 29 7 5 Connect to Bluetooth 31 7 6 Sleep State 32 7 7 Standby Interface 33 7 8 Phone Status 33 7 9 Web...

Page 3: ...r 51 8 12 2 Semi Attended transfer 52 8 12 3 Attended transfer 52 8 13 Call Waiting 53 8 14 Conference 54 8 14 1 Local Conference 54 8 14 2 Network Conference 55 8 15 Anonymous Call 56 8 15 1 Anonymous Call 56 8 15 2 Ban Anonymous Call 57 8 16 Hotline 58 8 17 Emergency Call 58 9 Advance Function 60 9 1 Record 60 9 1 1 Server Record 60 9 1 2 SIP INFO Record 60 9 2 Agent 60 9 3 Intercom 62 9 4 MCAST...

Page 4: ... Add Remove Contacts in Group 75 10 2 2 Blocked List 76 10 2 3 Cloud Phone Book 77 10 2 3 1 Configure Cloud Phone book 77 10 2 3 2 Downloading Cloud Phone book 78 10 3 Call Log 79 10 4 Function Key 80 10 5 Wi Fi 81 10 6 Headset 81 10 6 1 Wired Headset 81 10 6 2 Bluetooth Headset 82 10 7 Advanced 83 10 7 1 Line Configurations 83 10 7 2 Network Settings 83 10 7 2 1 Network Settings 83 10 7 2 2 VPN 8...

Page 5: ...c Settings 109 12 10 Line RTCP XR 109 12 11 Phone settings Features 110 12 12 Phone settings Media Settings 114 12 13 Phone settings MCAST 115 12 14 Phone settings Action 115 12 15 Phone settings Time Date 115 12 16 Phone settings Time Plan 116 12 16 1 Repeat Period Select Daily 118 12 16 2 Repeat Period Select Weekly 119 12 16 3 Time Plan List 119 12 16 4 Delete 119 12 17 Phone settings Tone 120 ...

Page 6: ...cates 129 12 33 Security Device Certificates 130 12 34 Security Firewall 131 12 35 Device Log Device Log 132 13 Trouble Shooting 133 13 1 Get Device System Information 133 13 2 Power on off 133 13 3 Reboot Device 133 13 4 Reset Device to Factory Default 133 13 5 Screenshot 133 13 6 Network Packets Capture 134 13 7 Get Log Information 135 13 8 USB U Disk Upgrade 135 13 8 1 USB Upgrade 135 13 8 2 U ...

Page 7: ...e 36 Picture 16 Phone line SIP address and account information 36 Picture 17 Web SIP registration 37 Picture 18 Default line 38 Picture 19 Enable voice channel dialing 39 Picture 20 Open the voice channel and dial the number 39 Picture 21 Call number 40 Picture 22 Answering calls 40 Picture 23 Talking interface 40 Picture 24 The second call interface 41 Picture 25 Two way calling 41 Picture 26 Set...

Page 8: ...conference 1 55 Picture 53 Local conference 2 55 Picture 54 Network conference 55 Picture 55 Enable anonymous call 56 Picture 56 Enable Anonymous web page call 56 Picture 57 Anonymous call log 56 Picture 58 Anonymous calls are not allowed on the phone 57 Picture 59 Page Settings blocking anonymous call 57 Picture 60 Phone hotline setting interface 58 Picture 61 Hotline set up on webpage 58 Picture...

Page 9: ...ture 89 Browsing Contacts in a Group 76 Picture 90 Add Contacts in a Group 76 Picture 91 Add Blocked List 77 Picture 92 Web Blocked List 77 Picture 93 Cloud phone book list 78 Picture 94 Downloading Cloud Phone book 78 Picture 95 Browse contacts in cloud phone book 78 Picture 96 Call Log 79 Picture 97 Filter call record types 80 Picture 98 DSS LCD key Page Configuration Screen 80 Picture 99 DSS se...

Page 10: ...es 106 Picture 125 Dial rules table 1 107 Picture 126 Dial rules table 2 107 Picture 127 Action Plan 108 Picture 127 Time Plan 1 117 Picture 129 Time Plan 2 118 Picture 130 Time Plan 3 119 Picture 131 Time Plan 4 119 Picture 132 Time Plan 5 119 Picture 133 Time Plan 6 120 Picture 134 Tone settings on the web 120 Picture 135 Web cloud phone book Settings 122 Picture 136 DSSkey Page settings 124 Pic...

Page 11: ...r Manual 12 136 Picture 147 Firewall Input rule table 132 Picture 148 Delete firewall rules 132 Picture 149 Screenshot 134 Picture 150 Web capture 134 Picture 151 reparation required for the U disk upgrade 136 ...

Page 12: ...12 Auto Provision 91 Table 13 Firmware upgrade 93 Table 14 Service port 99 Table 15 Line configuration on the web page 100 Table 16 Phone 7 dialing methods 105 Table 17 Dial up rule configuration table 106 Table 18 Action Plan 108 Table 19 Set the line global configuration on the web page 109 Table 20 VQ RTCP XR Settings 110 Table 21 General function Settings 110 Table 22 Voice settings 114 Table ...

Page 13: ...with any liquid Do not attempt to open it Non expert handling of the device could damage it Consult your authorized dealer for help or else it may cause fire electric shock and breakdown Do not use harsh chemicals cleaning solvents or strong detergents to clean it Wipe it with a soft cloth that has been slightly dampened in a mild soap and water solution When lightning do not touch power plug it m...

Page 14: ... may cause a short circuit of the battery pack Do not transport and store batteries together with metal items such as necklaces and hairpins Do not knock or throw the battery pack Do not directly solder the battery pack or battery and do not pierce the battery with nails or other sharp objects Please use the charger configured at the time of purchase when charging ...

Page 15: ...le for mobile office application scenarios such as small and medium sized enterprises shopping malls residences hotels warehouses W610W is a cost effective portable office device that provides convenient operation while achieving environmental protection for users It will be an ideal choice for business users and home users who pursue high quality and high efficiency ln order to help some users wh...

Page 16: ...W610WUser Manual 17 136 4 2 Packing Contents Power Adapter Charging Base Quick Start Guide IP Phone Rechargeable Battery Belt Clip ...

Page 17: ...e battery cover Take out the battery cover from the packaging box and press the battery cover firmly along the edge of the battery compartment to ensure that the outer surface of the battery cover is completely inserted into the battery compartment and flush with the edge of the battery compartment reaching IP67 waterproof level 4 Install the back cover Align the back cover with the buckle on the ...

Page 18: ...ery 3 Install the battery Take out the battery from the packaging box with the battery with the notch facing up put the battery C at the battery compartment C and pull the battery button until it completely fits the underside of the battery 4 Install the back cover Align the back cover with the buckle on the back of the main unit press your hands along the edge of the main unit from top to bottom ...

Page 19: ...W610WUser Manual 20 136 Remove the rear case Remove the battery Install the battery Install the battery cover Picture 2 Replacement battery Battery button Buckle ...

Page 20: ...ure 3 Connect to the charging base Note 1 Use Fanvil supplied power adapter 5V 2A A third party power adapter may damage the handset 2 Check the charging status on the top right corner of the LCD screen 5 4 Install the belt clip Picture 4 Install the belt clip ...

Page 21: ...ase or decrease the volume of the headset handle hands free Softkey Left and right navigation keys Up key call record shortcut key Down key status shortcut key OK key Return to the home page hang up the call enter sleep state exit sleep state Long press to power on off Dial switch the call channel Phone book keyboard Hands free key turn on off the hands free channel Table 2 Status Prompt and Notif...

Page 22: ...tivated Call forward activated Do not disturb activated Red SIP hotspot activated VPN activated Bluetooth device paired connection Keypad locked Forward call s Missed call s Received call s Dialed call s Wireless network connected Wireless network disconnected Wireless network failure ...

Page 23: ... of Characters Mode Icon Text Mode Key Button Characters Of Each Press Numeric 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 0 0 _ Lower Case Alphabets 1 2 a b c 3 d e f 4 g h i 5 j k l 6 m n o 7 p q r s 8 t u v 9 w x y z 0 space _ Upper Case Alphabets 1 2 A B C 3 D E F 4 G H I 5 J K L 6 M N O 7 P Q R S ...

Page 24: ... O 7 7 p q r s P Q R S 8 8 t u v T U V 9 9 w z y x W Z Y X 0 0 _ 6 3 Appendix III LED Definition Table 4 Status Indicator LED State Type LED Light State Status Indicator Yellow On Charging Green On Fully Charged Red and Yellow Blinking alternately Low Battery Yellow Breathing Blinking Missed calls or unread messages Yellow Blinking Quickly Ringing ...

Page 25: ...W610WUser Manual 26 136 ...

Page 26: ...handset mode Status Indicator Indicates the phone s in call and charging status Earphone jack Plug in headset open headset channel Volume Up Key In the standby state ring and ring configuration interface press this button to increase the ring volume Press this button to increase the volume on the call or volume adjustment screen Volume Down Key In the standby state ring and ring configuration inte...

Page 27: ...he left right OK key Default is equivalent to soft button confirmation user can customize the function Dial key Dial switch the call channel Phonebook key Press the Phonebook button the user can enter the phonebook interface select a contact to call Hang up key Return to the home page hang up the call Enter sleep state exit sleep state Long press to power on off DTMF Key These 12 standard phone ke...

Page 28: ...ressing the dial key 7 3 Power on off operation Shutdown Operation Hard shutdown long press the red on hook button until shutdown Soft shutdown long press the red on hook button to pop up the shutdown window choose Yes to shutdown Automatic shutdown when low battery When the battery is about to run out it will prompt low battery The phone automatically shuts down when the battery runs out Reboot G...

Page 29: ...ected Wi Fi Off prompt Network Disconnect Cancel Return to standby OK Go to the Wi Fi Settings Wi Fi open connected Wi Fi connection disconnected prompt IP acquisition failed Cancel Return to standby OK Go to the State Network Wi Fi Open connected Wi Fi Off two prompts first Network Disconnect before IP acquisition failure Cancel Return to standby OK Refer to the above two cases ...

Page 30: ...5 Connect to Bluetooth The method of connecting W610W to a Bluetooth device is as follows 1 Enter Menu Settings Bluetooth Settings to enable Bluetooth settings 2 Select the paired device and press the OK button to scan for available Bluetooth devices 3 Select a device in the bluetooth list click connect the screen will prompt the pairing key 4 After the pairing confirmation is clicked on both the ...

Page 31: ...e standby interface will also display the Bluetooth icon Picture 9 Connect to Bluetooth 7 6 Sleep State Enter Sleep State When there s no operation on W610W for more than 30s it enters the sleep state Press the red hang up key to enter the sleep state Exit Sleep State The phone automatically exits the sleep state when there is an incoming call Press any phone button to exit the sleep state ...

Page 32: ...status of the account The area below is the function menu buttons which is also the first layer of the function menu buttons through which the user can operate the phone The user can restore the phone to the default idle screen interface by pressing the on hook key Icon description is described in 6 1 Appendix I On some screens the screen does not fully display due to too many items or too long te...

Page 33: ...atus register uncommitted trying time out TR069 Connect Status Displays only in the phone interface state The user can view the phone status through the phone interface and the web interface Phone interface When the phone is in standby mode press Menu Status and select the option to view the corresponding information as shown in the figure Picture 12 The Phone status WEB interface Refer to 7 9 Web...

Page 34: ...page of the phone The user needs to enter the IP address of the phone in the browser and open the web page of the phone firstly The user can check the IP address of the phone by pressing Menu Status Network Open the browser enter the phone IP log in to the phone web page the first thing to see is the phone landing page ...

Page 35: ...ication as stored in the configurations The user can conduct line configuration on the interface of the phone or the webpage and input the corresponding information at the registered address registered user name registered password and SIP user and registered port respectively which are provided by the SIP server administrator Phone interface To manually configure a line the user can press the but...

Page 36: ...W610WUser Manual 37 136 Picture 16 Web SIP registration ...

Page 37: ...nterface Web Phone Features Basic Settings Picture 17 Default line Dialing Methods User can dial a number by Entering the number directly Selecting a phone number from phonebook contacts Refer to 10 2 Local Contact Selecting a phone number from cloud phonebook contacts Refer to 10 2 2 Cloud Phone Book Selecting a phone number from call logs Refer to 10 3 Call Log Redialing the last dialed number D...

Page 38: ...n press the dial key or handsfree key dial the number with one of the above methods When completing the number dial user can press Dial button or OK button to call out or the number can also be dialed out automatically after timeout Picture 19 Open the voice channel and dial the number Cancel Call While calling the number user can close the audio channel by pressing End or the hang up button to dr...

Page 39: ...he handsfree key To reject an incoming call the user should press the hang up button 8 2 1 Talking When the call is connected user will see a talking mode screen as the following figure Picture 22 Talking interface Table 6 Talking mode Number Name Description Voice channel The icon shows the voice channel mode being used Default line The line currently used by the phone Call to end name The name o...

Page 40: ...D will be flashing in orange User can accept or reject the call as same as normal incoming call When the waiting call is answered the first call will be held on automatically Picture 23 The second call interface Second Outgoing Call To make a second call User can press More New Call Transfer Conference button to dial the second call Then dial the number the same way as making a phone call Another ...

Page 41: ...ne press the hands free button or Softkey End key to close the voice channel and end the call 8 4 Redial W610W has no physical redial key users can set the side function key as redial key when using Setting method In standby press Menu Basic Keyboard DSS Key Settings select the function key to be set select the type of function key for the type and select Redial for the name of the function key Yo...

Page 42: ...to answering can be enabled on line basis The user can start the automatic answer function in the telephone interface or the webpage interface Phone Interface Press Menu Features Auto Answer button Press the button to select the line use the left right navigation key to turn on off the auto answer option and set the auto answer time to 5 seconds by default After completion press OK key to save The...

Page 43: ...t Process Set the callback key through the phone interface Under standby press Menu Basic Keyboard DSS key Settings Choose Call Back function input the callback key name and press OK key to save Picture 30 Set the callback key on the phone Set the callback key through the web interface Log in the phone page enter the Function Key Function Key Settings select the function Key set the type as the fu...

Page 44: ...so turn on mute on any screen such as the free screen and mute the ringtone automatically when there is an incoming call Mute mode can be turned on in all call modes handles Headsets or hands free 8 8 1 Mute the Call Press More Mute during a call Long Press key to mute during a call Mute icon is displayed in the call interface as shown in the figure Picture 32 Mute the call Cancel mute Press More ...

Page 45: ...ight corner of the phone shows the bell mute icon Mute button red light is always on when there is an incoming call the phone will display the incoming call interface but will not ring Picture 33 Ringing mute Cancel ring tone mute Press the mute button when the phone is in standby mode Press the volume up key to mute when the phone is in standby The mute icon is no longer displayed in the upper ri...

Page 46: ...elect the mode as Phone and press the OK key to save after completion 3 The user will see the DND icon in the status bar and the device has enabled Do Not Disturb Mode Picture 35 Enable DND If the user wants to enable disable the uninterrupted function on a specific line the user can set the methods as the following 1 Press the Menu Features DND button to enter the DND edit page 2 Use the left rig...

Page 47: ...er After the setting the DND function will automatically turn on and the DND icon will turn red when ringing Picture 37 DND timer WEB interface enable disable DND After logging into the web page enter Phone setting Features DND settings set the DND type off phone line and DND timing function ...

Page 48: ... turns on the DND for a specific route on the web page Enter Line SIP select a Line Basic settings and enable DND Picture 39 Line DND 8 11 Call Forward Call forward is also known as Call Divert which is to divert the incoming call to a specific number based ...

Page 49: ...not answer the incoming call after the configured delay time the incoming call will be forwarded to the configured number Phone interface Default standby mode 1 Press Menu Features Call Forward button select the line by up down navigation key press OK button to set call forward Picture 40 Select the line to set up call forwarding 2 Select the call forward type by pressing the up down navigation bu...

Page 50: ...emote party there are three way to transfer the call blind transfer attended transfer and Semi Attended transfer Blind transfer No need to negotiate with the other side directly transfer the call to the other side Semi Attended transfer When you hear the ring back transfer the call to the other party Attended transfer When the caller answers the call transfer the call to the other party Note For m...

Page 51: ...umber and then press the call button When the third party is not answered press the transfer on the call interface to make the semi attendance transfer or press the end button to cancel the semi attendance transfer Picture 45 Semi Attended transfer 8 12 3 Attended transfer Attendance transfer is also known as courtesy mode which is to transfer the call by calling the other party and waiting for th...

Page 52: ...ceive a new call on the line the tone will beep The user can enable disable the call waiting function in the phone interface and the web interface Phone interface Press Menu Features Call waiting the navigation key and left right button enable disable call waiting and call waiting tone Picture 47 Call waiting setting WEB interface Enter Phone Settings Features Basic Settings enable disable call wa...

Page 53: ...settings The meeting mode is set as local the default is local mode as shown in the figure Picture 50 Local conference setting Two ways to create a local conference The device has two calls press the conference button on the call interface select another existing number when selecting the conference number and press the confirm button to establish a local 3 way conference as shown in the figure ...

Page 54: ...nce Users need server support for network conference Log in the web page enter Line SIP Basic settings set the conference mode as server mode default is local mode set the server conference room number please consult your system administrator as shown in the figure Picture 53 Network conference Method to join a network conference Multi way call number of network conference room and enter the passw...

Page 55: ...RFC3323 and RFC3325 are optional Select any one to open the anonymous call Picture 54 Enable anonymous call On the web page Line SIP System can also open the mode of anonymous calls Setting to enable anonymous calls also corresponds to the SIP line That is the setting under the SIP1 page can only take effect on the SIP1 line Picture 55 Enable Anonymous web page call The following is a transcript o...

Page 56: ...and all SIP lines will be displayed Click Softkey Switch or to switch the SIP line and enable anonymous call Picture 57 Anonymous calls are not allowed on the phone On the web page Line SIP System also can disable anonymous calls The setup to disable anonymous calls also corresponds to the SIP line That is the setting under the SIP1 page can only take effect on the SIP1 line Picture 58 Page Settin...

Page 57: ...s off by default Open the hotline set the hotline number set the delay time of the hotline Picture 59 Phone hotline setting interface On the website Line SIP Basic Settings can also set up a hotline The setup hotline also corresponds to the SIP line That is the hotline set in the SIP1 webpage can only be activated in the SIP1 line Picture 60 Hotline set up on webpage 8 17 Emergency Call The emerge...

Page 58: ...Basic Settings page set up the emergency call code if you need to set up more than one emergency call code please use to separate Picture 61 Set up an emergency call number 2 When the phone set the keyboard lock you can call the emergency call number without unlocking as shown in the figure Picture 62 Dial the emergency number ...

Page 59: ...to be used with Fanvil recording software 9 1 2 SIP INFO Record The phone is registered with a server that supports SIP INFO recording After registering the account check the recording module of Application Record Setting to open the recording and the record type is SIP INFO Picture 64 Web SIP Info recording 9 2 Agent Agent Agent function of the phone can be realized when multiple people use a dev...

Page 60: ...default is 123 Picture 65 Configure the agent account Normal mode Picture 66 Configure the proxy account Hotel Guest mode Table 7 Agency mode Parameter Description Normal mode Number Set the proxy account number User Set the proxy account number to verify the user name Password Set the proxy account number to verify the password Line Select the SIP line Hotel Guest mode Number Set the proxy accoun...

Page 61: ...l in the correct number and user name password click login and then the phone can be registered to the SIP server 2 After registration click logout and the phone can delete the user name and password and log out of the SIP account 3 Click Unregister and the phone retains the user name and password and logs out of the SIP account Picture 67 Agent logon page 9 3 Intercom When the Intercom is enabled...

Page 62: ...auto answers the intercom call during a call If the current call is intercom call the phone will reject the second intercom call 9 4 MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group User can configure a multicast DSS Key on the phone which allows user to send a Real Time Transport Protocol RTP stream to the pre configured multicast address wit...

Page 63: ...er name Host port Listened multicast server s multicast IP address and port Multicast Go to web page of Function Key Function Key select the type to multicast set the multicast address and select the codec Click Apply Set up the name host and port of the receiving multicast on the web page of Phone Settings MCAST Press the DSSKEY of Multicast Key which you set Receive end will receive multicast ca...

Page 64: ...he user User will receive voice message notification from the server and device will prompt a voice message waiting icon on the standby screen Picture 71 New Voice Message Notification Voice message icon To listen to a voice message the user must first configure the voicemail number After the voicemail number is configured the user can retrieve the voicemail of the default line When the phone is i...

Page 65: ... be expanded The users can set functions as a SIP hotspot and other phones set B and C function as SIP hotspot clients When somebody calls phone set A phone sets A B and C all ring at the same time When any phone set answers the call other phone sets stop ringing The call can be answered by only one phone set When B or C initiates a call the SIP number registered by phone set A is the calling numb...

Page 66: ...be a SIP hotspot server Choose Client phone will be a SIP hotspot Client Monitor Type Either the Multicast or Broadcast is ok If you want to limit the broadcast packets you d better use broadcast But if client choose broadcast the SIP hotspot phone must be broadcast Monitor Address The address of broadcast hotspot server and hotspot client must be same Remote Port Type the Remote port number Confi...

Page 67: ...ension number is 0 When the phone is used as the client the extension number is increased from 1 you can view the extension number through the SIP Hotspot page Call extension number The hotspot server and the client can dial each other through the extension number For example extension 1 dials extension 0 ...

Page 68: ... drop down box at the top right corner of the page as shown in the figure Picture 77 Language setting on Web page The function box on the right side of the web interface language setting box is Synchronize language to phone if selected the phone language will be synchronized with the webpage language If it is not selected it will not be synchronized 10 1 2 Time Date Users can set the phone time th...

Page 69: ...s Time Date as shown in the figure Picture 79 Set time date on webpage Table 11 Time Settings Parameters Parameters Description Mode Auto Manual Auto Enable network time synchronization via SNTP protocol default enabled Manual User can modify data manually SNTP Server SNTP server address Time zone Select the time zone ...

Page 70: ...e screen parameters through both of the phone interface and web interface Phone When the phone is in the default standby state go to Menu Basic Screen to edit the screen parameters After editing click OK to save as shown in the figure Picture 80 Set screen parameters on phone Web Go to Phone Settings Advanced edit the screen parameters and click Apply to save 10 1 3 1 Brightness and backlight Set ...

Page 71: ...rn to standby mode and enter the screen saver after 15s as follows Picture 82 Phone screen saver 10 1 4 Ring When the device is in the default standby mode Press soft button Menu till you find the Basic item Enter Basic item till you find Ring item Enter Ring item and you will find Headset or Handsfree item press left right navigator keys to adjust the ring volume save the adjustment by pressing O...

Page 72: ...K when done NOTICE The welcome message can only be displayed in the upper left corner of standby mode when the default option is disabled 10 1 7 Reboot When the device is in the default standby mode Press soft button Menu till you find the Basic item Enter Basic item till you find Reboot item Press OK a prompt message restart now prompts the user Press OK to restart the phone or Cancel The phone i...

Page 73: ...ged in the alphabet order User may browse the contacts with up down navigator keys The record indicator tells user which contact is currently focused User may check the contact s information by pressing OK button 10 2 1 1 Add Edit Delete Contact To add a new contact user should press Add button to open Add Contact screen and enter the contact information of the followings Contact Name Tel Number M...

Page 74: ...ult the group list is blank User can create his her own groups edit the group name add or remove contacts in the group and delete a group To add a group press Add Group button To delete a group press Option Delete button To edit a group press Edit button The Number behind the group name means the total contacts number of selected groups Picture 86 Group List 10 2 1 3 Browse and Add Remove Contacts...

Page 75: ...ion Delete Picture 88 Add Contacts in a Group 10 2 2 Blocked List The device Support Blocked List such as the number added to the Blocked List the number of calls directly refused to the end the end of the phone shows no incoming calls Blocked Listed Numbers can be called out normally There are multiple ways to add a number to Blocked List on devices It can be added directly on Menu Contact Blocke...

Page 76: ...ist individually It is also a useful tool to synchronize his her phonebook from a personal mobile phone to the device with Fanvil Cloud Phonebook Service and App which is to be provided publicly soon NOTICE The cloud phonebook is ONLY temporarily downloaded to the device each time when it is opened on the device to ensure the user get the latest phonebook However the downloading may take a couple ...

Page 77: ...g OK Enter button The device will start downloading the phone book The user will be prompted with a warning message if the download fails Once the cloud phone book is downloaded completely the user can browse the contact list and dial the contact number same as in local phonebook Picture 92 Downloading Cloud Phone book Picture 93 Browse contacts in cloud phone book ...

Page 78: ...rd is presented with call type and call party number name User can check further call log detail by pressing OK button and dial the number with Dial button or add the call log number to phonebook with pressing Option Add to Contact User can delete a call log by pressing Delete button and clear all call logs by pressing Delete All button Picture 94 Call Log Users can also filter the call records of...

Page 79: ...board DSS Key Settings Or configure and change the value of the function key on the web page Picture 96 DSS LCD key Page Configuration Screen The DSS Key could be configured as followings Memory Key Presence Voice Mail Speed Dial Intercom Call Park Call Forward BLF Key Event Voice Mail DND Call Hold Call Transfer Phonebook Redial Pickup Join Call Forward Call Logs Flash Memo Headset Release Lock P...

Page 80: ...n refers to 12 23 Function Key and 6 3 Appendix III LED 10 5 Wi Fi The device has built in Wi Fi and supports wireless Internet access For more details please refer to 7 4 Connecting to Wi Fi 10 6 Headset 10 6 1 Wired Headset The device supports wired earphones with 3 5mm earphone jack enabling the earphones to play incoming call prompts earphone calls etc After the phone is connected to the heads...

Page 81: ... If no paired is displayed press Scan key to search and select the scanned device to connect Picture 99 Bluetooth Settings Screen The use of Bluetooth headset can be divided into three types call answering Hang up Bluetooth redial call answering When the Bluetooth headset is connected to the phone the incoming call can be answered by pressing the Bluetooth answer button Hang up 1 When talking with...

Page 82: ... will redial 10 7 Advanced 10 7 1 Line Configurations Picture 100 SIP address and account information Save the adjustment by pressing OK when done Users who want to configure more options should use web management portal to modify or System in accounts on the individual line to configure those options Picture 101 Configure Advanced Line Options 10 7 2 Network Settings 10 7 2 1 Network Settings IP ...

Page 83: ...ture 103 DHCP network mode When using DHCP mode phone will get the IP address from DHCP server router Use DHCP DNS It is enabled as default Enable means phone will get DNS address from DHCP server and disable means not Use DHCP time It is disabled as default Enable to manage the time of get DNS address from DHCP server and disable means not ...

Page 84: ...5 Static IP network mode When using Static IP mode user must configure the IP address manually IP Address Phone IP address Mask sub mask of your LAN Gateway The gateway IP address Phone could access the other network via it Primary DNS Primary DNS address The default is 8 8 8 8 Google DNS server address Secondary DNS When primary DNS is not available Secondary DNS will work IPv6 ...

Page 85: ...nsportation Protocol L2TP and OpenVPN The VPN connection must be configured and started or stopped from the device web portal L2TP NOTICE The device only supports non encrypted basic authentication and non encrypted data tunneling For users who need data encryption please use OpenVPN instead To establish a L2TP connection users should log in to the device web portal open webpage Network VPN In VPN...

Page 86: ...b page Network VPN select OpenVPN Files Then user should check Enable VPN and select OpenVPN in VPN Mode and click Apply to enable OpenVPN connection Same as L2TP connection the connection will be established every time when system rebooted until user disable it manually 10 7 2 3 Web Server Type Configure the Web Server mode to be HTTP or HTTPS and will be activated after the reboot Then user coul...

Page 87: ...advanced setting Current password is the password user configured before If no configuration before the default password is 123 New password is the new password user to use After configuring the menu password it will work immediately Picture 110 Keyboard lock password Keyboard password is used to unlock the phone once it s locked ...

Page 88: ...If the menu password is correct phone will go to keyboard password interface As default the keyboard password is disabled When it is enabled the keyboard will be locked after timeout If user does not configure the keyboard lock time it is 0 as default Long pressing will lock the phone There will be a lock icon in the top of LCD Phone will reminder Enter Password after pressing any keys Picture 112...

Page 89: ...ion Picture 115 Phone auto provision settings Fanvil devices support SIP PnP DHCP options Static provision TR069 If all of the 4 methods are enabled the device will be upgraded according to the method obtained first Transferring protocol FTP TFTP HTTP HTTPS This article only briefly introduces automatic deployment For details please refer to the document Fanvil Auto Provision ...

Page 90: ...ll be kept Download Common Config enabled Whether phone will download the common configuration file Enable Server Digest When the feature is enable if the configuration of server is changed phone will download and update DHCP Option Option Value Confiugre DHCP option DHCP option supports DHCP custom option DHCP option 66 DHCP option 43 3 methods to get the provision URL The default is Option 66 Cu...

Page 91: ... check the update every 1 hour Update Mode Provision Mode 1 Disabled 2 Update after reboot 3 Update after interval TR069 Enable TR069 Enable TR069 after selection ACS Server Type There are 2 options Serve type common and CTC ACS Server URL ACS server address ACS User ACS server username up to is 59 character ACS Password ACS server password up to is 59 character Enable TR069 Warning Tone If TR069 ...

Page 92: ...rmware upgrade information display Table 13 Firmware upgrade Parameter Description Upgrade server Enable Auto Upgrade Enable automatic upgrade If there is a new version txt and new software firmware on the server phone will show a prompt upgrade message after Update Interval Upgrade Server Address1 Set available upgrade server address ...

Page 93: ...server side the TXT and version information will be displayed under the new version description information The file requested from the server is a TXT file called vendor_model_hw1_0 txt Hw followed by the hardware version number it will be written as hw1_0 if no difference on hardware All Spaces in the filename are replaced by underline For example the txt file name requested by W610W phone is li...

Page 94: ...s in default standby mode Press Menu to find System and press OK Press System to enter the password default password is 123 to enter the interface Press the Restore factory Settings button to select the file to be cleared Press OK to clear after completion When you select clear configuration file and clear all the phone will restart automatically after clearing 2 In standby press and hold the OK b...

Page 95: ...ime And summarization of network status Network Mode Ethernet MAC Wi Fi MAC Bluetooth MAC Ethernet IP Wi Fi IP Subnet Mask Default Gateway Besides summarization of SIP account status SIP User SIP account status Registered Unapplied Trying Timeout 11 3 System Account On this page the user can change the password for the login page Users with administrator rights can also add or delete users manage ...

Page 96: ...ncluding configuration and database tables 11 5 System Upgrade Upgrade the phone software version customized ringtone background boot logo icon etc can also be upgraded to delete the file Ring tone support wav format 11 6 System Auto Provision The Auto Provision settings help IT manager or service provider to easily deploy and manage the devices in mass volume For the detail of Auto Provision plea...

Page 97: ...twork priority is WiFi The current device supports coexistence of wifi and Ethernet and users can log in to the web page with any network address for configuration For example WiFi access IP is 172 16 0 210 Page login 172 16 0 210 for configuration Picture 118 Network Priority This page can turn on WiFi add WiFi information and view the wireless network list ...

Page 98: ...page need to login again Web auto login After the timeout does not need to enter a user name password will automatically login to the web page HTTP Port The default is 80 If you want system security you can set ports other than 80 Such as 8080 webpage login HTTP ip 8080 HTTPS Port The default is 443 the same as the HTTP port RTP Port Range Start The value range is 1025 to 65530 The value of RTP po...

Page 99: ...d of the service account Realm Enter the SIP domain if requested by the service provider Server Name Input server name SIP Server 1 Server Address Enter the IP or FQDN address of the SIP server Server Port Enter the SIP server port default is 5060 Transport Protocol Set up the SIP transport line using TCP or UDP or TLS Registration Expiration Set SIP expiration date SIP Server 2 Server Address Ent...

Page 100: ...y for No Answer Set the delay time of not answered call before being forwarded Transfer Timeout Set the timeout of call transfer process Conference Type Set the type of call conference Local set up call conference by the device itself maximum supports two remote parties Server set up call conference by dialing to a conference room on the server Server Conference Number Set the conference room numb...

Page 101: ... Failback Multiple proxy cases whether to allow the invite register request to also execute failback Signal Retry Counts The number of attempts that the SIP Request considers proxy unavailable under multiple proxy scenarios Codecs Settings Set the priority and availability of the codecs by adding or remove them from the list System Use Feature Code When this setting is enabled the features in this...

Page 102: ...r the timeout period Session Timeout Set the session timer timeout period Response Single Codec If setting enabled the device will use single codec in response to an incoming call request Keep Alive Type Set the line to use dummy UDP or SIP OPTION packet to keep NAT pinhole opened Keep Alive Interval Set the keep alive packet transmitting interval Keep Authentication Keep the authentication parame...

Page 103: ...onse Enable Feature Sync Feature Sync with server Enable SCA Enable Disable SCA Shared Call Appearance CallPark Number Set the CallPark number Server Expire Set the timeout to use the server TLS Version Choose TLS Version uaCSTA Number Set uaCSTA Number Enable Click To Talk With the use of special server click to call out directly after enabling Flash mode Chose Flash mode normal or SIP info Flash...

Page 104: ... The phone will rings when a message arrives SMS Display Time The duration for the phone to display the SMS 12 6 Line SIP Hotspot Please refer to 9 6 SIP Hotspot 12 7 Line Dial Plan Picture 121 Dial plan settings Table 16 Phone 7 dialing methods Parameters Description Press to invoke dialing The user dials the other party s number and then adds the number to dial out Dial Fixed Length The number e...

Page 105: ...ix mode supports a maximum of 30 digits Note Two different special characters are used x Matches any single digit that is dialed Specifies a range of numbers to be matched It may be a range a list of ranges separated by commas or a list of digits Destination Set Destination address This is for IP direct Port Set the Signal port and the default is 5060 for SIP Alias Set the Alias This is the text t...

Page 106: ...010 before the local phone number Using this feature 1 can be substituted for 010 For example to call 62213123 would only require dialing 162213123 instead of 01062213123 Picture 124 Dial rules table 2 Example 3 Addition Two examples are shown In the first case it is assumed that 0 must be dialed before any 11 digit number beginning with 13 In the second case it is assumed that 0 must be dialed be...

Page 107: ... is triggered the phone accesses the RTSP URL configured by the URL to display the video MCAST XFER when the rule is triggered the phone converts the incoming call or multicast into multicast and sends it to the set multicast address port Record the phone automatically turns on the recording function when the rule is triggered Mute the phone will mute automatically when the rule is triggered Answe...

Page 108: ...port default is 3478 STUN valid time Set the STUN binding period which can be used to keep the NAT pinhole opened SIP Waiting Time Set the timeout of STUN binding before sending SIP messages SIP P2P Settings Enable Auto Answering Turn on Auto Answering Auto Answering Delay After the set time has elapsed the device automatically answers the incoming call DTMF Type Set the DTMF type DTMF SIP INFO Mo...

Page 109: ...0 When the phone computes that the one way delay is greater than the set threshold the critical report is issued Display Report Options on Phone Whether to display the VQ report data of the last call on the phone Display Report Options on web Whether to display the VQ report data for the last call through the web page 12 11 Phone settings Features Configuration phone features Table 21 General func...

Page 110: ...he call log Enable Restricted Incoming List Whether to enable restricted call list Enable Allowed Incoming List Whether to enable the allowed call list Enable Restricted Outgoing List Whether to enable the restricted allocation list Enable Country Code Whether the country code is enabled Country Code Fill in the country code Area Code Fill in the area code Enable Number Privacy Whether to enable n...

Page 111: ...one plays when the call is held Enable Call Waiting Tone When turned on a tone plays when call waiting Play Dialing DTMF Tone Play DTMF tone on the device when user pressed a phone digits at dialing default enabled Play Talking DTMF Tone Play DTMF tone on the device when user pressed a phone digits during taking default enabled DND Settings DND Option Select to take effect on the line or on the ph...

Page 112: ...on slow flash quick flash default slow flash Missed The state of the power lamp when there is a missed call including off on slow flash quick flash the default slow flash Talk Dial In the talk dial state the power lamp state off is off on is always red bright the default is off Ringing Power lamp status when there is an incoming call including off on slow flash quick flash default flash Mute Power...

Page 113: ...vailable DTMF Payload Type Enter the DTMF payload type the value must be 96 127 AMR Payload Type Set AMR load type range 96 127 Headset Mic Gain Set the Headset s radio volume gain to fit different models of Headsets Opus playload type Set Opus load type range 96 127 OPUS Sample Rate Set Opus sampling rate including opus nb 8KHz and opus wb 16KHz ILBC Payload Type Set the ILBC Payload Type the val...

Page 114: ... progress shall take precedence over all incoming paging calls Enable Channel Priority Once enabled the same port and channel can only be connected Channel 24 is the priority channel higher than 1 23 A channel of 0 indicates that no channel is used Name Listened multicast server name Host port Listened multicast server s multicast IP address and port Channel 0 25 24 priority channel 25 emergency c...

Page 115: ... rules are based on specific dates or relative rule dates for conversion Display in read only mode in automatic mode Offset The offset minutes when DST started Month Start The DST start month Week Start The DST start week Weekday Start The DST start weekday Hour Start The DST start hour Minute Start The DST start minute Month End The DST end month Week End The DST end week Weekday End The DST end ...

Page 116: ...etition periodRepetition period 0 No repetition 1 Daily 2 Weekly 3 Monthly repeat type in weeks 0 6 Sunday Saturday supports multiple separated by 1 31 1 31 day When the repetition type is daily non repeating the value is empty in days xx xx xx xx start time end time period When the Time Plan type is selected as timed forwarding the webpage will prompt to enter the forwarding number and forwarding...

Page 117: ...ed forwarding the phone will be forwarded to the specified scheduled forwarding number when outside the time period no forwarding is performed That is the priority Line Time Plan 2 All scheduled forwarding types are unconditional forwarding 12 16 1 Repeat Period Select Daily Select daily as the repetition period and enter any time in the date format from 00 00 to 23 59 in the effective time input ...

Page 118: ...ime Plan 4 12 16 3 Time Plan List All configurations submitted after the configuration is submitted are displayed in a list and the order is sorted by week day Monday Tuesday and if the week is the same it is sorted by time time from small to large The function sequence is restarted first and then upgraded Picture 130 Time Plan 5 12 16 4 Delete Check the box before the serial number click to selec...

Page 119: ...he phone s tone You can either select the country area or customize the area If the area is selected it will bring out the following information directly If you choose to customize the area you can modify the button tone call back tone and other information Picture 132 Tone settings on the web 12 18 Phone settings Advanced User can configure the advanced configuration settings in this page Screen ...

Page 120: ...ished to be deleted and click the Delete button or click the Clear button with selecting any contacts to clear the phonebook User can also add multiple contacts into a group by selecting the group in the dropdown options in front of Add to Group button at the bottom of the contact list selecting contacts with checkbox and click Add to Group to add selected contacts into the group Similarly user ca...

Page 121: ...nebook Cloud phone book Cloud phone book to select the type Click the set XML LDAP to download the contact for browsing Picture 133 Web cloud phone book Settings 12 21 Phonebook Call List Restricted Incoming Calls It is similar like a Blocked List Add the number to the Blocked List and the user will no longer receive calls from the stored number until the user removes it from the list Users can ad...

Page 122: ...ng call missed call forward call The user can also save the number in the call record to his her phone book or add it to the Blocked List whitelist Users can also dial the web page by clicking on the number in the call log 12 25 Function Key Function Key One key transfer Settings establish new call blind transfer attention transfer one key three way Play DTMF The device provides multiple user defi...

Page 123: ...e Function Key Function Key W610Wcan configure two page dsskey 8 dsskeys per page Picture 134 DSSkey Page settings After the DSS Key on page N is configured set a softkey or navigation key to Dsskey PageN press the softkey navigation key in the corresponding interface enter the Dsskey Page select a DSS Key or press the corresponding serial number of the DSS Key to perform the corresponding functio...

Page 124: ...on press and hold the communication and end the communication Picture 138 Web page PTT settings Set the function key type to PTT select the corresponding subtype Speed Dial Intercom Multicast and then set the number multicast address The use of methods are described as follows Speed Dial Users can directly dial the set number which facilitates customers to dial the number that they often ...

Page 125: ...osite end automatically answer can be directly called Let go and finish the intercom and return to the standby interface Hold down the function key in the call the device Hold original call initiate the intercom and answer the opposite end automatically After letting go finish the intercom and return to the original call interface MultiCast Using the multicast function can easily and easily send v...

Page 126: ...tus DSS Key ln Divert Dialed Redial 2aB Delete Exit Forward Local Contacts Call Log Clear Missed Dialed Headset Video Audio Remote XML DSS Key Ending Redial End Headset Release DSS Key Predictive Dialer Dial 2aB Delete Exit Call Back Local Contacts Redial Pickup MWI Join Call Log Release Missed Pause Dialed Headset Video Audio Remote XML DSS Key ln Next line Prev line Ringing Answer Forward Reject...

Page 127: ...key function for example the phone set the memory key value to 4370 When 4370 calls press this key to hold the call or hang up Global Key Settings Picture 142 Global Key Settings Programmable key Settings Please refer to the Table 27 Softkey configuration 12 30 Application Manage Recording See 9 1 Record for details of recording 12 31 Security Web Filter The user can set up a configuration managem...

Page 128: ...network segment to be deleted from the drop down menu and then click Delete to take effect Enable web page filtering configure enable disable web page access filtering Click the Apply button to take effect Note if the device you are accessing is in the same network segment as the phone please do not configure the filter segment of the web page to be outside your own network segment otherwise you w...

Page 129: ... Picture 145 Certificate of settings 12 33 Security Device Certificates Select the device certificate as the default and custom certificate You can upload and delete uploaded certificates Picture 146 Device certificate setting ...

Page 130: ...he complexity of firewall Settings the following is an example to illustrate Table 28 Network Firewall Parameter Description Enable Input Rules Indicates that the input rule application is enabled Enable Output Rules Indicates that the output rule application is enabled Input Output To select whether the currently added rule is an input or output rule Deny Permit To select whether the current rule...

Page 131: ...d in the firewall input rule as shown in the figure below Picture 148 Firewall Input rule table Then select and click the button Apply In this way when the device is running ping 192 168 1 118 the packet cannot be sent to 192 168 1 118 because the output rule is forbidden However the other IP of the ping 192 168 1 0 network segment can still receive the response packet from the destination host no...

Page 132: ...ic Reboot System and confirm the action by OK Or simply remove the power supply and restore it again 13 4 Reset Device to Factory Default Resetting Device to Factory Default will erase all the user s configuration preference database and profiles on the device and restore the device back to the state as factory default To perform a factory default reset user should press Menu Advanced and then inp...

Page 133: ...ce web portal open page System Tools and click Start in Network Packets Capture section A pop up message will be prompt to ask user to save the capture file User then should perform the relevant operations such as activating deactivating line or making phone calls and click Stop button in the web page when operation finished The network packets of the device during the period have been dumped to t...

Page 134: ...g software version 2 Get the device into download mode Keep the device turned off Disconnect USB and press the red hang button to shut down Note If the USB is connected to the device the device starts automatically after shutdown Press the Volume down key for 3 seconds after W610W is USB connected If successful it will enter the download mode and the device will display the upgrade logo At the sam...

Page 135: ...de and the device displays the upgrade logo At this time the device will automatically select the upgrade file in the U disk and upgrade after finding the device will automatically restart after completion Note If you mistakenly trigger the download mode or enter the download mode to exit you can long press the red hang up button to restart 13 9 Common Trouble Cases Table 29 Trouble Cases Trouble ...

Page 136: ...ket Capture to obtain a registered network packet and send it to the manufacturer s support mailbox to help analyze the problem No Audio or Poor Audio in Handset 1 Please check whether the headset is connected the headset icon is displayed in the upper right corner After connecting the headset the earpiece channel cannot be used after unplugging the headset the earpiece channel can be used 2 At th...

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