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Fanvil GA10, User Manual

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9.2 System >> Information

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9.3 System >> Account

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9.4 System >> Configurations

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9.5 System >> Upgrade

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9.6 System >> Auto Provision

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9.7 System >> Tools

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9.8 System >> Reboot Phone

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9.9 Network >> Basic

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9.10 Network >> Service Port

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9.11 Line >> SIP

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9.12 Line >> SIP Hotspot

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9.13 Line >> Dial Plan

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9.14 Line >> Basic Settings

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9.15 Line >> RTCP-XR

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9.16 Phone settings >> Features

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9.17 Phone settings >> Media Settings

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9.18 Phone settings >> Action

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9.19 Phone settings >> Time/Date

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9.20 Intercom Settings >> Time plan

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9.21 Phone settings >> Tone

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9.22 Phone settings >> Voice Menu

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9.23 Call List >> Call List

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9.24 Call List >> Web Dial

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9.25 Call Logs

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9.26 Security >> Web Filter

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9.27 Security >> Trust Certificates

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9.28 Security >> Device Certificates

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9.29 Security >> Firewall

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9.30 Device Log >> Device Log

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10 Trouble Shooting

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10.1 Get Device System Information

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10.2 Reset Device to Factory Default

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10.3 Network Packets Capture

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10.4 Get Log Information

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10.5 Common Trouble Cases

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Summary of Contents for GA10

Page 1: ...Software Version 2 4 0 Release Date 2021 10 25 GA10 GA11 User Manual ...

Page 2: ...n to the User 5 6 1 Web Management 5 6 2 Network Settings 5 6 2 1 Read the IP 5 6 2 2 Set Static IP 6 6 3 SIP Configurations 6 6 4 LED 7 6 5 Voice Menu 8 7 Basic Function 9 7 1 Making Phone Call 9 7 2 Call Hold 9 7 3 Call Transfer 9 7 3 1 Blind transfer 9 7 3 2 Attended transfer 9 7 4 Conference 9 8 Advance Function 11 8 1 IP Direct 11 8 2 Redial 11 8 3 Call Back 11 8 4 Voice Mail 11 9 Web Configu...

Page 3: ...edia Settings 37 9 18 Phone settings Action 38 9 19 Phone settings Time Date 39 9 20 Intercom Settings Time plan 40 9 21 Phone settings Tone 41 9 22 Phone settings Voice Menu 42 9 23 Call List Call List 42 9 24 Call List Web Dial 43 9 25 Call Logs 43 9 26 Security Web Filter 43 9 27 Security Trust Certificates 44 9 28 Security Device Certificates 44 9 29 Security Firewall 45 9 30 Device Log Device...

Page 4: ... SIP hotspot server 30 Picture 16 SIP hotspot client 30 Picture 17 Dial Plan 31 Picture 18 Custom setting of dial up rules 32 Picture 19 Dial rules table 1 33 Picture 20 Dial rules table 2 33 Picture 21 Basic Settings 34 Picture 22 Features 35 Picture 23 Media Settings 37 Picture 24 Time Date 39 Picture 25 Time Plan 41 Picture 26 Tone 41 Picture 27 Voice Menu 42 Picture 28 Web Filter settings 43 P...

Page 5: ...t 21 Table 8 SIP 22 Table 9 SIP Hotspot 29 Table 10 Phone 7 dialing methods 31 Table 11 Dial up rule configuration table 32 Table 12 Set the line global configuration on the web page 34 Table 13 set RTCP XR 35 Table 14 Common device function Settings on the web page 36 Table 15 Audio Settings 37 Table 16 Time Date 39 Table 17 Network Firewall 45 Table 18 Trouble Cases 49 ...

Page 6: ... where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Before using the product please confirm that the temperature and humidity of the environment meet the working requirements of the product Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling of the device could damage it Consult your authorized dealer for...

Page 7: ... way conference calls etc through the convenient use of VoIP equipment to transfer analog calls to SIP calls users are supported to call IP phones with ordinary analog phones GA10 GA11 provides individual enterprise and operator user ports with a convenient stable and cost effective communication solution to realize the deployment of VoIP ...

Page 8: ...wer adapter to eature the normal operation of the device 5 2 Packing Contents ATA Gateway Ethernet Cable Quick Installation Guide Power Adapter 5 3 Interface description Table 1 Interface Port Icon Function Power DC 5V IN Connecting to a power source to the micro USB or DC Jack ...

Page 9: ...ct after you release it 5 4 Device Connection Please refer to the following steps to connect your device Insert a standard RJ11 BT plug telephone cable into the FXS port and connect the other end of the telephone cable to a standard touch tone analog telephone Insert the ethernet cable into the WAN port of the device and connect the other end of the ethernet cable to an uplink port a router or a m...

Page 10: ...The default user name and password are admin For the specific details of the operation page please refer to page 9 Web configurations 6 2 Network Settings The factory default of the device is DHCP mode When the device is successfully connected according to 5 4 Connecting the device you can obtain or modify the IP address of the device by connecting to an analog phone Support 3 ways to access the I...

Page 11: ...nput press to end after inputting and you can hear the setting successful hint Step 5 Dial 100 on the phone switch to static mode and use the static IP address set 6 3 SIP Configurations A line must be configured properly to be able to provide telephony service The line configuration is like a virtualized SIM card Just like a SIM card on a mobile phone it stores the service provider and the accoun...

Page 12: ...ply Network indicator light Steady green Connect to normal Green light flash Network anomaly Light off Unconnected network cable FXS port indicator Steady green Calling alerting talking Green light flash MWI Light off Standby Registration indicator light Steady green Registration success Green light flash Registration failed Light off Unregistered ...

Page 13: ... port Disabled Call Forward 90 Use as a forward function Busy Call Forward 91 Allow forward on busy when the device is busy forward to the set number No Ans Call Forward 92 Busy forwarding is allowed when there is no one on the device it will be forwarded to the set number Always Call Forward 93 Enable unconditional forwarding the device always forwards to the set number Voice Mail 86 Broadcast th...

Page 14: ... C and press to dial user C s number Step 4 User A hangs up user B sets up a call with user C 7 3 2 Attended transfer Step 1 Set up a call between user A and user B Step 2 User A presses the Flash key or switch hook to hold the call between user A and User B Step 3 Enter 28 C and press to dial user C s number Step 4 User C picks up user A sets up a call with user C Step 5 User A presses the Flash ...

Page 15: ...ish a conference call Cancel the conference If user C is invited to the conference after answering the call user A can press Flash key or lightly press the hook to remove user C from the conference End the conference During the conference if one party hangs up the call not including user A the other two users can continue the conversation If user A hangs up the phone the conference ends and return...

Page 16: ...er Step 1 Off hook the Analog phone Step 2 Input 88 Step 3 Press button to call out 8 3 Call Back Dial the last unanswered number Step 1 Off hook the Analog phone Step 2 Input 87 Step 3 Press button to call out 8 4 Voice Mail Enable to Subscribe for Voice Message in the Web GUI page and set the Voice Message Number When there is a Voice message the indicator of the FXS interface flashes green quic...

Page 17: ... 3 Voice mail Off hook the analog phone and input the preset Voice Message Number to listen to the Voice Message according to the prompt Off hook the Analog phone and Press 86 to check if there is a Voice Message ...

Page 18: ... name and password to log in 9 2 System Information Picture 4 Information User can get the system information of the device in this page including Model Hardware Software Uptime MEMInfo System time And summarization of network status Network Mode MAC Address IP Subnet Mask Default Gateway Besides summarization of SIP account status SIP User SIP account status Registered Unapplied Trying Timeout ...

Page 19: ...sers with administrator rights can also add or delete users manage users and set permissions and passwords for new users 9 4 System Configurations Picture 6 System Setting On this page users with administrator privileges can view export or import the phone configuration or restore the phone to factory Settings ...

Page 20: ...fault Reset Phone The phone data will be cleared including configuration and database tables 9 5 System Upgrade Picture 7 Upgrade Table 4 Firmware upgrade Parameter Description Upgrade server Enable Auto Upgrade Enable automatic upgrade If there is a new version txt and new software firmware on the server phone will show a prompt upgrade message after Update Interval Upgrade Server Address1 Set av...

Page 21: ...umber it will be written as hw10 if no difference on hardware All Spaces in the filename are replaced by underline The URL requested by the phone is HTTP server address vendor_Model_hw10 txt The new version and the requested file should be placed in the download directory of the HTTP server as shown in the figure TXT file format must be UTF 8 vendor_model_hw10 TXT The file format is as follows Ver...

Page 22: ...entication Password The password of provision server Configuration File Encryption Key If the device configuration file is encrypted user should add the encryption key here General Configuration File Encryption Key If the common configuration file is encrypted user should add the encryption key here Download Fail Check Times If the download is failed phone will retry with the configured times Save...

Page 23: ...oadcast method Any server can support the feature will respond and send a Notify with URL to phone Phone could get the configuration file with the URL Server Address Broadcast address As default it is 224 0 0 0 Server Port PnP port Transport Protocol PnP protocol TCP or UDP Update Interval PnP message interval Static Provisioning Server Server Address Provisioning server address Support both IP ad...

Page 24: ...er ACS Password ACS server password up to is 59 character Enable TR069 Warning Tone If TR069 is enabled there will be a prompt tone when connecting 9 7 System Tools Picture 9 Tools Tools provided in this page help users to identify issues at trouble shooting Please refer to 10 Trouble Shooting for more detail 9 8 System Reboot Phone This page can restart the phone Picture 10 Reboot Phone ...

Page 25: ... MAC Time stamp Display the time when the device gets the MAC address Settings Select the appropriate network mode The equipment supports three network modes Static IP Network parameters must be entered manually and will not change All parameters are provided by the ISP DHCP Network parameters are provided automatically by a DHCP server PPPoE Account and Password must be input manually These are p...

Page 26: ... of the DHCP Server is the same as the network address of the system LAN then after the system obtains the DHCP IP it will add 1 to the last bit of the network address of LAN and modify the IP address segment of the DHCP Server of LAN If the DHCP access is reconnected to the WAN after the system is started and the network address assigned by the DHCP server is the same as that of the LAN then the ...

Page 27: ...to the web page HTTP Port The default is 80 If you want system security you can set ports other than 80 Such as 8080 webpage login HTTP ip 8080 HTTPS Port The default is 443 the same as the HTTP port RTP Port Range Start The value range is 1025 to 65535 The value of RTP port starts from the initial value set For each call the value of voice and video port is added 2 RTP Port Quantity Number of cal...

Page 28: ...sing TCP or UDP or TLS Registration Expiration Set SIP expiration date SIP Server 2 Server Address Enter the IP or FQDN address of the SIP server Server Port Enter the SIP server port default is 5060 Transport Protocol Set up the SIP transport line using TCP or UDP or TLS Registration Expiration Set SIP expiration date SIP Proxy Server Address Enter the IP or FQDN address of the SIP proxy server P...

Page 29: ...fer process Conference Type Set the type of call conference Local set up call conference by the device itself maximum supports two remote parties Server set up call conference by dialing to a conference room on the server Server Conference Number Set the conference room number when conference type is set to be Server Subscribe For Voice Message Enable the device to subscribe a voice message waitin...

Page 30: ... request to also execute failback Signal Retry Counts The number of attempts that the SIP Request considers proxy unavailable under multiple proxy scenarios Codecs Settings Set the priority and availability of the codecs by adding or remove them from the list Video Codecs Select video code to preview video Advanced Settings Use Feature Code When this setting is enabled the features in this section...

Page 31: ...r event update received after the timeout period Session Timeout Set the session timer timeout period Enable BLF List Enable Disable BLF List BLF List Number BLF List allows one BLF key to monitor the status of a group Multiple BLF lists are supported Response Single Codec If setting enabled the device will use single codec in response to an incoming call request BLF Server The registered server w...

Page 32: ...l use the source IP address not the address in via field Convert URI Convert not digit and alphabet characters to hh hex code Use Quote in Display Name Whether to add quote in display name i e VoIP vs VoIP Enable GRUU Support Globally Routable User Agent URI GRUU Sync Clock Time Time Sync with server Enable Inactive Hold With the post call hold capture package enabled you can see that in the INVIT...

Page 33: ...tching of BLF sessions PTime ms Set whether to bring ptime field default no SIP Global Settings Strict Branch Set up to strictly match the Branch field Enable Group Set open group Enable RFC4475 Set to enable RFC4475 Enable Strict UA Match Enable strict UA matching Registration Failure Retry Time Set the registration failure retry time Local SIP Port Modify the phone SIP port Enable uaCSTA Set to ...

Page 34: ...SIP hotspot Enable hotspot Set it to be Enable to enable the feature Mode Choose hotspot phone will be a SIP hotspot server Choose Client phone will be a SIP hotspot Client Monitor Type Either the Multicast or Broadcast is ok If you want to limit the broadcast packets you d better use broadcast But if client choose broadcast the SIP hotspot phone must be broadcast Monitor Address The address of br...

Page 35: ...The values of other options are the same as those of the hotspot Picture 16 SIP hotspot client As the hotspot server the default extension number is 0 When the phone is used as the client the extension number is increased from 1 you can view the extension number through the SIP Hotspot page Call extension number The hotspot server and the client can dial each other through the extension number For...

Page 36: ...The system dials automatically after timeout Press to Do Blind Transfer The user enters the number to be transferred and then presses the key to transfer the current call to a third party Blind Transfer on Onhook After the user enters the number hang up the handle or turn off the hands free function to transfer the current call to a third party Attended Transfer on Onhook Hang up the handle or pre...

Page 37: ...l Matching or Prefix Matching In Full matching the entire phone number is entered and then mapped per the Dial Peer rules In prefix matching only part of the number is entered followed by T The mapping with then take place whenever these digits are dialed Prefix mode supports a maximum of 30 digits Note Two different special characters are used x Matches any single digit that is dialed Specifies a...

Page 38: ...g easier There are several different options for dialing rules The examples below will show how this can be used Example 1 All Substitution Assume that it is desired to place a direct IP call to IP address 172 168 2 208 Using this feature 123 can be substituted for 172 168 2 208 Picture 19 Dial rules table 1 Example 2 Partial Substitution To dial a long distance call to Beijing requires dialing ar...

Page 39: ...Settings Server Address Set the STUN server address Server Port Set the STUN server port default is 3478 Binding Period Set the STUN binding period which can be used to keep the NAT pinhole opened SIP Waiting Time Set the timeout of STUN binding before sending SIP messages SIP P2P Settings Enable Auto Answering Automatically answer incoming IP calls after the timeout period is enabled Auto Answeri...

Page 40: ...ning threshold for Moslq 15 40 When the Moslq value x10 is lower than the threshold a warning message is generated Critical threshold for Moslq 15 40 When the CALCULATED Moslq value x10 is lower than the threshold a critical report is generated Warning Threshold for Delay 10 2000 When the One way delay is greater than the threshold the IP phone generates a warning report Critical Threshold for Del...

Page 41: ...Area Code Fill in the area code Allow IP Call If enabled user can dial out with IP address P2P IP Prefix Prefix a point to point IP call Caller Name Priority Change caller ID display priority Emergency Call Number Search path Select the search path LDAP Search Select from with one LDAP for search Emergency Call Number Configure the Emergency Call Number Despite the keyboard is locked you can dial ...

Page 42: ...he incoming call is intercom call the phone plays the intercom tone Enable Intercom Barge Enable Intercom Barge by selecting it the phone auto answers the intercom call during a call If the current call is intercom call the phone will reject the second intercom call Response Code Settings DND Response Code Set the SIP response code on call rejection on DND Busy Response Code Set the SIP response c...

Page 43: ...gth Set the ILBC Payload Length Onhook Time Configure a minimum response time which defaults to 800ms Enable Hookflash Whether to turn on the plug spring to generate Flash Onhook Min Time Configure a minimum response time which defaults to 200ms Caller ID Mode Support bellcore ETSI SLIC Impedance Impedance settings RTP Control Protocol RTCP Settings CNAME user Set CNAME user CNAME host Set CNAME h...

Page 44: ...ough DHCP protocol Time Synchronized via DHCPv6 Enable time sync through DHCPv6 protocol Primary Time Server Set primary time server address Secondary Time Server Set secondary time server address when primary server is not reachable the device will try to connect to secondary time server to get time synchronization Time Zone Select the time zone Resync Period Time of re synchronization with time ...

Page 45: ...ay Hour End The DST end hour Minute End The DST end minute Manual Time Settings You can set your time manually 9 20Intercom Settings Time plan The user can set the time point and time period for the device to perform a certain action Parameters Description type Timing restart timing upgrade timing sound detection timing playback audio Audio path Support local Local select the audio file uploaded l...

Page 46: ...figure a phone prompt You can either select the country area or customize the area If the area is selected it will bring out the following information directly If you choose to customize the area you can modify the button tone call back tone and other information Picture 26 Tone ...

Page 47: ...mber to the blacklist and the user will no longer receive calls from the stored number until the user removes it from the list Users can add specific Numbers to the blacklist or add specific prefixes to the blacklist to block calls with all Numbers with this prefix Allowed Incoming Calls When DND is enabled the incoming call number can still be called Restricted Outgoing Calls ...

Page 48: ...can be screened by call record type incoming call outgoing call missed call forward call The user can also save the number in the call record to his her phone book or add it to the blacklist whitelist Users can also dial the web page by clicking on the number in the call log Users can also download call records conditionally and save them locally 9 26Security Web Filter The user can set up a confi...

Page 49: ...able web page access filtering Click the apply button to take effect Note if the device you are accessing is in the same network segment as the phone please do not configure the filter segment of the web page to be outside your own network segment otherwise you will not be able to log in the web page 9 27Security Trust Certificates Set whether to open license certificate and general name validatio...

Page 50: ...e security Firewall rule set is a simple firewall module This feature supports two types of rules input rules and output rules Each rule is assigned an ordinal number allowing up to 10 for each rule Considering the complexity of firewall Settings the following is an example to illustrate Table 17 Network Firewall Parameter Description Enable Input Rules Indicates that the input rule application is...

Page 51: ...ific When set as 255 255 255 0 it means that a network segment is filtered Dst Mask Is the destination address mask When configured as 255 255 255 255 it means the specific host When set as 255 255 255 0 it means that a network segment is filtered After setting click Add and a new item will be added in the firewall input rule as shown in the figure below Picture 33 Firewall Input rule table Then s...

Page 52: ...47 9 30Device Log Device Log You can grab the device log and when you encounter an abnormal problem you can send the log to the technician to locate the problem See 10 4 Get log information ...

Page 53: ... Capture Sometimes it is helpful to dump the network packets of the device for issue identification To get the packets dump of the device user needs to log in the device web portal open page System Tools and click Start in LAN Packets Capture section A pop up message will be prompt to ask user to save the capture file User then should perform relevant operations such as activate deactivate line or...

Page 54: ... register to a service provider 1 Please check whether the device is connected to the network 2 If the network connection is good please check your line configuration again If all configurations are correct contact your service provider for support or follow the instructions in 10 3 Network Data Capture to get a registered network packet and send it to the support mailbox to help analyze the probl...

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