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Fantom Drives
GreenDrive Quad Hard
Disk at a Glance
AC adapter port
Power Switch
USB 2.0 port
FireWire 800 ports
Troubleshooting
General Questions
Q: I bought a 500GB drive, but my computer is showing
465GB. Where is the missing capacity?
A: Hard drive manufacturers market drives in terms of decimal
(base 10) capacity. In decimal notation, one megabyte (MB) is
equal to 1,000,000 bytes, and one Gigabyte (GB) is equal to
1,000,000,000 bytes. Many operating systems use the binary
(base 2) numbering system to describe disk capacity, where
one megabyte is equal to 1,048,576 bytes, and one gigabyte is
equal to 1,073,741,824 bytes. Simply put, decimal and binary
translates to the same amount of storage capacity.
Q: Is my external hard drive bootable?
A: Yes! As long as your host hardware and operating system
support booting from eSATA or USB. Refer to your computer’s
documentation for more information
Q: My drive was working fine yesterday but now its gone!
A: The disk may have been shut down without being dismounted,
or may have failed. If you do not hear and feel the drive spin up
when you connect the power, the drive will need to be replaced.
If you verify that the computer input and the drive data cable are
working, you may be able to repair or recover the data with your
computer’s disk repair utility or a third party utility. If your disk
repair utility cannot repair or see the disk, the drive has failed
and will need to be replaced. If data recovery is desired, please
contact an established professional data recovery firm. For a
checklist of what qualities you might seek, see www.drivesavers.
com/why_drivesavers/index.html or www.ontrack.com/services.
Q: Can I leave my GreenDrive Quad on all the time, or should
I turn it off when not in use?
A: The GreenDrive Quad is meant to be left on, but does not add
any limitations on being turned off. Drive reliability is definitely
affected by repeated power cycles, and the GreenDrive Quad
cannot alleviate this. In addition, Fantom Drives recommends that
the drive’s power supply is connected through a UPS or surge
protector; In case of a power surge or brown/black out the hard
drive’s sensitive electrical components will not be damaged.
eSATA port
Disk Activity/Power
Indicator Light
FireWire 400 port
