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FAQs for PC Users:
Q: My computer does not recognize the drive.
A: Make sure all of your connections are secure. If you connecting
the disk to an add-on card, make sure it is working properly and/or
update the driver. Also, make sure you have all the latest updates for
your Windows installation
Q: Does the drive work with Norton Ghost?
A: Yes. Norton Ghost 2003 or newer support USB drives. Fantom
Drives does not provide any additional drivers.
Q: I formatted my hard disk under Windows XP, but my Vista machine
does not allow me to delete or modify files on the drive.
A: Windows Vista and XP handle file permissions differently. In
Windows XP the default user group has full permissions to every
volume, whereas in Vista they do not. To fix this condition, you need
to grant the users group modify privileges to the drive:
1. Right-click the drive letter in Explorer and select properties
2. Click the security tab
3. Click "Edit." You will be asked to enter your administrator password.
4. Select "Users" and check the Modify box
5. Click OK.
Q: Where are the drivers for my operating system?
A: Windows 2000 and newer already include all the necessary
drivers. There are no drivers available for Windows NT or 98.
Q: When I leave my computer idle for a while, my drive won’t
work properly.
A: The most likely cause is that your computer is going into sleep
mode. The immediate solution is to shut down your computer and turn
off the drive, and then restart your computer. Once your computer is
completely booted up, turn on the drive. You should see the drive in the
Windows Explorer. To prevent this problem from recurring, open the
“Power Settings/Energy Saver” and set it to never go into sleep mode.
