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Troubleshooting Guide
Service
Troubleshooting Guide
Service
During use, the air massage
stops when the footrest is
moved up or down.
The air massage will stop when the
footrest is moved up or down to
ensure safety. The air massage will
start operating again when the
footrest stops moving.
The chair does not oper-
ate. Is it broken?
●
Only qualified service
technicians should repair
the massage chair.
Automatic massage points
detected unsuccessfully.
The external panel on the
remote control came off.
If you try to open the external panel
too far, the panel may come off in
order to prevent it from being
damaged. Please attach it to the
remote control again.
The recliner moved in the
opposite direction from
what was chosen.
You may be pushing both of the
reclining buttons together at the
same time. Release the button
once and try again please.
How do I move the chair
when cleaning the room or
changing rooms?
The chair stops during use.
Press the power switch on the side
of the backrest and turn it on again
after about 5 seconds.
1)If the chair recovers, continue use.
2)If does not restart, stop using it,
disconnect the power plug and
contact the vendor.
The rollers have moved to
the upper position.
The rollers stop halfway.
The rollers may have been
restrained due to excessive forces.
Slow down the speed or try to
lightly lift your body.
This is the result of
alternate tapping
and is normal.
How can I increase the
level of stimulation?
Bend reclining seat, sit back deep
in the seat, and try to lean into the
back of the chair.
How can I decrease the
level of stimulation?
Raise reclining seat. If it is still too
strong, then apply a towel to the
place where it is being massaged.
This is because the height of the
person using the chair may be
different from the standard height
used for calculating the operation
time. This time discrepancy is not a
malfunction.
The message [Reset main
power switch] is shown on
the Liquid crystal display.
Turn off the power switch at the left
of the backrest and turn it on again
after about 5 seconds.
1)If the chair recovers, continue use.
2)If the same message is displayed
again, stop using the chair, discon-
nect the power plug and contact
the vendor.
There is noise during operation,
should use be continued?
The following sounds do not indicate
any trouble or malfunction. They may
occur during normal operation.
●
Rattling during kneading or tapping.
●
A sound (creak) due to rubbing
between the rollers and fabric in the
kneading operation.
●
Whirring sound from the air pump.
●
Whirring sound from the vibrator.
●
When the backrest has been fully
reclined, the pump for operating the
footrest is working (a whirring
sound is heard).
●
Whirring sound when reclining.
Warning
Do not move the chair
when someone is
sitting on it. Injury
may occur if the chair
falls over.
Prohibited
Please try the following operations.
1)Is the power plug securely
connected to a wall outlet?
2)Is the power switch (on the side of
the backrest) turned on completely?
When the massage finishes
operating as programmed by the
auto timer, the rollers move to the
upper position automatically to
prevent interfering with the body.
To continue the massage, press
the power switch button of the
remote control again.
Keep your body at the deepest position
in the chair and keep your head on the
headrest.
The Automatic massage points
detection will not function if the Manual
Selection Mode is operating. You can
adjust the width and vertical positions
of the rollers using the buttons when
the rollers are operating.
There are casters on the chair. Turn
off the power switch with the backrest
in the raised position, disconnect the
power plug from the socket, lift the
front part of the chair as shown in the
figure and move it with the casters.
In the auto-program, the actu-
al operation time differs from
that shown on the display of
the remote controller.
Please refer to the following Q&As
for checking your chair before
calling for service. If this does not
solve the problem, stop using the
chair immediately and disconnect
the power plug, and consult the
vendor.
The right and left rollers are
not positioned
horizontally.
Maximum approx.
0.6 inches
Maximum approx.0.6 inches
Please read the contents carefully and
keep it in a safe place. Please complate
and mail in the warranty card that was
incude with your chair.
If the chair is to be used outside the
home (in a commercial setting, for
example), fees will be charged for
repairs.
Regular inspections are essential for maintaining inada chair performance.
●
The chair does not start with the power switch on.
●
The power cable has been cracked or scratched.
●
The power cable or plug becomes abnormally hot.
●
The chair produces a burnt smell, abnormal sound or vibration.
●
The auto timer function does not work in some cases.
●
The fabric is torn where the roller or air cell comes into contact with it.
●
Other failures.
◆
After about five years of use, a professional inspection should be performed even if there are no symptoms or problems.
For inspection fees, contact our technical service department on the back of this booklet.
Possible symptoms
Service
Safety inspections for inada chair
1.Warranty
Before calling for repairs or service, use the Troubleshooting guide on pages 21
to see if the problem can be solved easily.
If the problem persists, contact the vendor for assistance. Have the following
information ready.
1) Your name, address, and phone number
2) Product name and model number (see Back cover)
3) Serial No. (see the Serial No. label on the back cover of the chair)
4) Date of purchase
5) Trouble status
6) Proof of purchase
●
If the warranty is valid:
A service charge may apply, subject to the nature of the trouble and/or repair
according to the terms of the warranty. See the warranty for full details.
●
If the warranty has expired:
Contact our technical service department on the back of this booklet.
If the product can be repaired, the vendor will give you an estimate of the cost
to repair the product.
●
Replacement parts stock:
We will stock service parts (except fabric) of this product for at least six years
after terminating the production of this model. Service parts refer to those
necessary for maintaining the intended performance of the product.
●
For more information on service:
Please see the back of this booklet.
2.Repairs & Service
■
If you see any of the symptoms or problems
shown at the left, stop using the chair,
disconnect the power plug and consult the
vendor to repair the product, and consult us
to repair the product.
