FALMEC Sintesi, Instruction Booklet

Page: 33 / 35

34
WHAT TO DO IN CASE OF PROBLEMS
The cooker or cooking areas do not turn on:
· The cooker is not connected to the electric network.
· The protection fuse is released.
· Check if the block is not active.
· Keys are covered with water or grease.
· An object is placed on the keys.
The symbol is displayed .
· There is no saucepan on the cooking area.
· The container used is not compatible with cooktops.
· The diameter of the saucepan bottom is too small compared to the
cooking area.
The symbol [E] is displayed:
· Disconnect and connect the cooker.
· Contact the after-sales centre.
One of the area or the entire cooker turns off:
· The safety overheating system is active;
· The cooker or one cooking area remains on for too long;
· one or more keys are covered;
· one of the saucepans is empty and the bottom overheated.
The fan keeps on working after the cooker shutdown:
· This is not a malfunction: the fan keeps on protecting the electronic
power unit of the device.
· The fan stops automatically.
10 ERROR CODES
For supporting a service technician in case of error, the UI displays
error codes.
In combination with the provided document "error codes Basic 2"
which includes datailed information a complete error matrix de-
scription is available.
E.G.O's standard error codes are listed following, customized UI can
be different. In the standard general UI eroors (Er xx) and cooking
zone errors (E/x) differ. In case of cooking zone errors the display of
the incorrect cooking zone blinks alternative "E" and a hexcode "X".
Error
code Description possible
causes Remedy
.
The cooking zone
can be configu-
red if a static "C"
is shown No error, the
user is in the
service menu. A suitably pan must
be placed on the
relevant cooking
zone
.
The cooking will
be configured
if a flashing "C"
is shown. After
a successful
configuration the
relevant display
shows "-". If "-"
is not displayed
check the pos-
sible causes of
the E/5
User is in the
service menu,
no error Wait for the symbol
"-" or abort the confi-
guration activities by
pressing the select
key and the "C" will
not flash anymore.
.
A flashing "E" on
each cooking
zone indicates
that all configs
will be deleted User is in service
menu, no error Manual configura-
tion
.
Temperature limi-
ts are exceeded Pt or glass
temperature is
too high
NTC -> electro-
nic temperature
too high System must cool
down
.
Unsuitable pot,
e.g. loss of the
magnetic cha-
racteristics becau-
se of temperature
in the bottom On the module
a pot creates
an improper
operatioing
point which can
destroy devices,
e.g IGBTs. 1. The error is auto-
matically cancelled
after 8 s and the
cooking zone can be
used again. In case
of further upcoming
errors the pot has to
be replaced.
2. The module has
to be changed if the
error comes without
a pot on the cooking
zone.
.
Unconfigured
induction module
(all induction mo-
dule answer to UI,
but any element
is related to the
effected cooking
zone.) induction
module is not
configured Delete the hob
configuration and
activate the manual
configuration. Start
the UI service menu
to configure the
induction module if
the listed points are
not successful repla-
ce the module.
.
No communica-
tion between UI
and induction
module No power sup-
ply of induction
module.
Bad cabling or
defect Check power and
LIN connections. If
connection is OK,
replace the module
.
Main power
disturbance 1. Failure in
main power
frequency
detection
2. Overvoltage Check main power
voltage and frequen-
cy, if ok replace the
module
.
Non assignable
failure Replace module or
User interface
.
Fan failure Fan or control
electronic is
defect Replace the module
.
Defect ive tempe-
rature probe on
inductor Sensor signal
out of valid
range; sensor
or electronic is
defect Replace the module
.
Hardware defect
of induction
module Defect har-
dware device
detected by the
self-check of the
module Replace the module
.
Configuration
failure 2 cooking zones
are delicated to
the same ele-
ment of the UI Delete the actual
configuration
manual configura-
tion with service
menu
.
Fixed sensor va-
lue (test function
for T probe on
inductor) Not enough
temperature
change (10 K)
within 5 min
after switch on
the hob System must cool
down
No
functiona-
lity and no
displaying Overvoltage on
the switch mode
power supply (no
functionality) 400 V con-
nection Disconnect and
correct the power
line connection
Note:
Not each failure can be delected automatically by the system, e.g. in case of
defect of the User interface power supply.