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www.factorelectronics.com
Standard Replacement
For customers that agree to return defective product to Factor Electronics first, a Standard
Replacement option is available.
An RMA number must first be issued by sales. This RMA number will need to be referenced on
the outside of the return shipment.
Upon receipt of the defective product, Factor Electronics will, at its discretion, either repair or
replace the product and ship it out in the most expeditious manner possible. Subject to
availability, the replacement product will be shipped on the business day following receipt of
the defective product.
In the event the product returned to Factor Electronics has been discontinued (i.e. the product
is no longer being manufactured by Factor Electronics but is still under warranty), Factor
Electronics will, at its discretion, either repair or replace with recertified product.
Once you have obtained an RMA number
After obtaining an RMA number from Factor Electronics, you must send the product - freight
prepaid - to Factor Electronics The Factor Electronics RMA number must be prominently
displayed on the outside of your package. If you send your product to Factor Electronics
without the RMA number prominently displayed on the outside of the package, it will be
returned to you unopened.
Please use a shipping company that can demonstrate proof of delivery. Factor Electronics
does not accept responsibility for any lost shipments unless proof of delivery to Factor
Electronics is provided.
Please note
Product shipped to Factor Electronics must be properly packaged to prevent loss or damage in
transit.
Shipping your RMA to Factor Electronics using regular mailing envelopes is not acceptable, as
they do not protect the product from damage during shipping.
Factor Electronics will not repair or replace a module that is shipped in such a way that the
product is not properly protected.
