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Franke Home Solutions Warranty for Franke and Faber Branded Product
Effective March 1, 2022
In the United States, Canada and Latin America, Franke warrants the Faber branded products from manufacturing defects
in material and workmanship when purchased from a Franke or Faber Authorized Retailer pursuant to product-specific
warranties detailed herein (each, a “Warranty” and collectively, the “Warranties”). The products must be properly installed,
per Franke’s installation instructions, in their original installation, and used in normal indoor residential kitchen
applications. Any products or components which have been modified or altered from their original intended condition will
void the Warranty. The Franke Warranties for Faber branded products are limited to the original purchaser and are non-
transferrable. These Warranties do not include products purchased from non-Authorized Retailers, products that are
obsolete or discontinued, or products that were previous display models. All issues with installed products are considered
warranty claims and not subject to the Return Policy. Franke reserves the right to inspect any Franke / Faber product
reported to be defective pursuant to a Warranty claim and the original installation prior to providing a replacement product
and/or component. All decisions are final. In no situation shall the liability of Franke exceed the amount of the original
purchase price.
The Warranties do not cover, and Franke shall not be liable for, any damage to products or components resulting from
misuse or abuse, accidental damages, normal wear such as scuffs, scratches or finish reduction/fading, improper
installation, abnormal usage, negligence, damage caused by improper maintenance or cleaning. Damage caused by
impurities, corrosive chemicals or acts beyond Franke’s control are not covered by any Warranty. Service calls to correct
the installation of a range hood, instructions on how to operate a range hood, to replace or repair house fuses or to correct
house wiring or plumbing are not covered by any Warranty. Service calls to repair or replace range hood light bulbs, fuses
or filters and these consumable part costs are also excluded from Warranty coverage. Installation not in accordance with
electrical or plumbing codes or Franke / Faber documentation are not covered by any Warranty. Replacement parts or
repair labor costs for units operated outside the United States, Canada or Latin America, including any non-UL or C-UL or
non-NOM approved Franke / Faber range hoods are excluded from Warranty coverage. Expenses for travel and
transportation for service in remote locations and pickup and delivery charges are not covered by any Warranty. Franke /
Faber range hoods should always be serviced in the home in their original installation.
Franke / Faber product replacements do not include liability for project delays. Product replacements are not guaranteed
to be exact r
eplacements. If the original product is not available at the time of the warranty claim, at Franke’s option, the
product replacements will be of similar size, material, and value. Any products or components which have been modified
or altered, from its original intended condition will void the warranty.
The Warranties do not allow recovery of incidental or consequential damages such as loss of use, delay, property
damage or other consequential damage, and Franke accepts no liability for such damages. Each Warranty is limited to
the conditions set forth herein and to the applicable warranty period specified herein and is exclusive. EXCEPT FOR THE
WARRANTIES SET FORTH HEREIN, FRANKE MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE
PRODUCTS, INCLUDING, BUT NOT LIMITED TO, (1) ANY WARRANTY OF MERCHANTABILITY, (2) WARRANTY OF
FITNESS FOR A PARTICULAR PURPOSE, (3) WARRANTY OF TITLE, OR (4) WARRANTY AGAINST INFRINGEMENT
OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY, WHETHER EXPRESS OR IMPLIED BY LAW, COURSE
OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE. LEGAL DISCLAIMER PLEASE
READ CAREFULLY. Franke Kitchen Systems LLC provides the above information to you as a public service to our
customers. By accessing and using this information, you agree to the following and to comply with all applicable laws. If
you do not agree with these terms and conditions, do not use this information. While we try to keep the information
current, changes may have occurred since its creation. Contact your Regional Manager or Customer Service to verify
information regarding Franke Kitchen Systems LLC programs and their use by you.
Franke / Faber Range Hood Limited Warranty:
Franke / Faber range hoods are warranted against any defect in materials or workmanship for the original purchaser for a
period of two (2) years from the date of original purchase when used in standard residential indoor applications. This
warranty covers labor and replacement parts. Franke, at its option, may repair or replace the product or components
necessary to restore the product to good working condition.
Esta garantía sustituye a todas las demás garantías, expresas o implícitas. Ningún empleado, representante
de ventas de campo o distribuidor está autorizado a dar ninguna garantía en nombre de Franke Kitchen
Systems, LLC
Para reclamar la garantía de un producto instalado, póngase en contacto con Franke a través de la
información de contacto proporcionada a continuación. Todos los reclamos de garantía deben incluir lo
siguiente para su procesamiento:
1.
Prueba de compra en un distribuidor autorizado de Franke o Faber
2.
Nombre del comprador original, dirección (incluyendo ciudad, estado y código postal), dirección de
correo electrónico y número de teléfono
3.
Modelo y número de serie de Franke / Faber
4.
Fecha de instalación
5.
Descripción del defecto
6.
Fotos del defecto
En América del Norte y América Latina:
Soluciones para el hogar Franke
A la atención de: Departamento de Garantía
800 Aviation Parkway
Smyrna, TN 37167
[email protected]
Persona jurídica:
Franke Kitchen Systems LLC
