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Troubleshooting
It is worth remembering that when you install this intercom, you are literally only supplying 25% of
the overall system. The other 75% already exists with the customer. Namely the router, the wifi
network, and the phones or devices.
Anything can go wrong with any part of that entire system. Therefore, it is a useful exercise to
attempt to prove to the customer that the intercom hardware is working and operational before
attempting to diagnose the root cause, especially when connected wirelessly to a network.
If the intercom is connected via wifi to the network, it is very useful to press and hold the code
button on the board, then connect the phone DIRECTLY to the BELL wifi network (must be within
wifi range of intercom). Open the app, and show the customer that when the phone is connected
directly to the intercom, there is video and two way speech. The job is then to find out what part of
the installation or overall system is causing the problem since the intercom hardware has been
proven as operational.
We can say without doubt that when we do get hardware failures, the above process will not work
and you will not get video and voice to the phone in a direct connection like this.
Below are the most common causes of problems with installs, starting with the most common first.
Problem/error
Symptoms caused
Solution
Wrong power cable (too
thin) installed from 24v
adaptor to the intercom,
or power adaptor too far
from intercom.
Delayed push notifications,
video lag, voice problems,
freezing, relays not opening
the gate.
Change the power cable to
specifications shown within this
manual.
Additional user added
incorrectly.
Can randomly display status
“id already in use”
When an additional user was
being added, the process was
done incorrectly. Additional users
MUST be added by the admin
device first, with separate
usernames created for each. The
new usernames and passwords
must be used by the new devices
as shown in this manual to logon
to the intercom.
Change History
Top
version
Panel
version
PCB
version
Firmware version
IOS app
version
Android
app version
1
2
1.0
4.11.12.21.20171121
1
1
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