F-SECURE POLICY MANAGER 7.0 -, Administrator'S Manual

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12.1 Overview
This chapter contains troubleshooting information and frequently asked
questions about F-Secure Policy Manager Server and F-Secure Policy
Manager Console.
For information on how to configure F-Secure Policy Manager Server,
and how to change the ports the server listen for requests, see
“
Configuring F-Secure Policy Manager Server ” , 51 .
12.2 F-Secure Policy Manager Server and Console
Q. Why doesn't F-Secure Policy Manager Server start?
A. Runtime errors, warnings and other information can be found in the
file:
<F-Secure>\Management Server 5\logs\error.log
If the Application Log in Event Viewer (Administrative tools in NT/
2000/2003) shows '
ServerRoot must be a valid director y' or ' Syntax
error on line 6 ' from Apache service, do the following:
First check the validity of the ServerRoot line that is defined in the
httpd.conf file (line 6 by default). If this is correct, check that the
Communication Directory access rights (properties/security/
permissions) includes the
fsms_<COMPUTERNAME>
user account. If
fsms_<COMPUTERNAME>
is not listed as an authorized user, add the