F-SECURE ANTI-VIRUS - FOR MICROSOFT EXCHANGE, Deployment Manual

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Technical Support 109
F-Secure Online Support Resources
F-Secure Technical Support is available through F-Secure support web
pages, e-mail and by phone. Support requests can be submitted through
a form on F-Secure support web pages directly to F-Secure support.
F-Secure support web pages for any F-Secure product can be accessed
at
http://support.f-secure.com/ . All support issues, frequently asked
questions and hotfixes can be found under the support pages.
If you have questions about F-Secure Anti-Virus for Microsoft Exchange
not covered in this manual or on the F-Secure support web pages, you
can contact your local F-Secure distributor or F-Secure Corporation
directly.
For technical assistance, please contact your local F-Secure Business
Partner. Send your e-mail to:
Anti-Virus-<country>@f-secure.com
Example: Anti-Virus-Norway@f-secure.com
If there is no authorized F-Secure Anti-Virus Business Partner in your
country, you can submit a support request directly to F-Secure. There is
an online "Web submit form" accessible through F-Secure support web
pages under the "Contact Support" page. Fill in all the fields and describe
the problem as accurately as possible. Please include the FSDiag report
taken from the problematic server with the support request.
F-Secure
Support
Tool
Before contacting support, please run the F-Secure Support Tool
FSDiag.exe on each of the hosts running F-Secure Anti-Virus for
Microsoft Exchange and F-Secure Content Scanner Server. This utility
gathers basic information about hardware, operating system, network
configuration and installed F-Secure and third-party software. You can run
the F-Secure Support Tool from the F-Secure Anti-Virus for Microsoft
Exchange Web Console as follows:
1.
Log in to the Web Console.
2.
Type https://127.0.0.1:25023/fsdiag/ in the browser’s address field or
or click F-Secure support tool on General Server Properties page.