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Q. The Received Packages page states that a virus definition
database update is “Not installed”. What should I do?
A. Click on the package title and then
Package Properties
to view the
error message.
Unable to locate
anti-virus database
update directory
The directory does not exist, the
communication directory is corrupted, or
your client is in Standard mode and the
update directory is in a network drive. Open
the Settings page in the F-Secure Automatic
Update Agent window and click
Change
to
select the destination directory again.
Not enough free disk
space
The drive of the destination directory is full.
Free some disk space.
Could not create
temporary directory
Check that the current user has appropriate
access rights to the destination directory.
Note that if the destination is a
communication directory, the same rights are
also required for its subdirectories. If the
destination is the “Other” subdirectory, the
same rights are required for its parent
directory.
Could not switch
database update
directory to a new one
Another application has a file open in the
destination directory, so it cannot be deleted.
This can occasionally happen if multiple
hosts are retrieving the update at the same
time. The client will retry in one minute
intervals, so wait and see if the result
changes to “Installed”.
If the update is still uninstalled, close all
applications on the computer where the
destination directory is, or reboot it. If the
client is in NT application mode, see the
explanation above for “Could not create
temporary directory”.
Summary of Contents for ANTI-VIRUS - FOR MICROSOFT EXCHANGE
Page 1: ...F Secure Anti Virus for Microsoft Exchange Administrator s Guide...
Page 7: ...7 ABOUT THIS GUIDE How This Guide Is Organized 8 Conventions Used in F Secure Guides 13...
Page 108: ...108 Figure 4 15 Manual Processing page...
Page 112: ...112 Quarantine Thresholds Figure 4 17 Quarantine thresholds settings...
Page 222: ...222...
Page 224: ...224...
