Ezviz HUSKY Air CS-CV310 Series, Quick Start Manual, Page: 14 / 107

6
Troubleshooting
Q: “The device is offline.” or “The device is not registered.” prompts when adding the
camera by EZVIZ app.
A: 1. Make sure the network that the camera is connceted to is normal and the DHCP
of router is enabled.
2. Hold the RESET button for 5 seconds if you manually changed the network
parameters.
Q: How to use the microSD card for local storage?
A:
1. Make sure there is a microSD card inserted and the camera is added to your
EZVIZ account. Log in the EZVIZ app and enter the “Device Details” interface, if
the “Initialize Storage Card” button appears, you need to initialize the microSD
card first.
2. The microSD card recording for the motion detection is enabled by default.
Q: Why does the spotlight stays turn on when the environment is bright enough?
A:
The device may trigger a protection mechanism, which will be automatically lifted
after one hour, and if you need to close it manually, tap Black/White Night Vision or
Smart Night vision in the app.
For detailed information, please visit www.ezvizlife.com.