7
Troubleshooting
Q:
“The device is offline.” or “The device is not registered.” prompts
appear when adding the camera using the EZVIZ App.
A:
1. Make sure the network, which the camera is connected to, is
working properly and the router’s DHCP is enabled.
2. Hold down the RESET button for 5s to reset the settings if you
change the network parameters.
Q:
The mobile phone cannot receive alarm prompts when the camera is
online.
A:
1. Make sure the EZVIZ app is running on your mobile phone.
2. For Android OS mobile phone, make sure the app is running in the
background; and for iOS mobile phones, enable the message push
function in “Settings > Notification”.
Q:
Does the camera support power via USB devices or a portable
battery?
A:
It’s advised to use the EZVIZ standard power adapter to provide a
stable voltage supply.
For detailed information, please visit www.ezvizlife.com.
