Ezviz C4S series, Quick Start Manual

Page: 18 / 111

Q:
A:
The mobile phone cannot receive alarm prompts when the camera is
online.
1. Make sure the EZVIZ app is running on your mobile phone and the Motion
Detection Notification is enabled.
2. For Android system, make sure the App is running in background; and for iOS,
enable the message push function in “Settings > Notification”.
3. If still no alarm prompts, press-and-hold the RESET button for 3 seconds to
restore the camera settings.
Q:
A:
Live view or playback failed.
Make sure your network is well connected. Viewing live video needs a good
bandwidth. You can refresh the video, or change a network and try again.
Q:
A:
“The device is offline.” or “The device is not registered.” prompts when
adding the camera by EZVIZ app.
1. Make sure the network, that the camera is connceted to, is normal and the
DHCP of router is enabled.
2. Press and hold the RESET button for 3s to reset the parameters if you manual-
ly changed the network parameters.
How to use the microSD card for local storage?
1. Make sure there is a microSD card inserted and the camera is added to your
EZVIZ account.
2. Log in the EZVIZ app and enter the “Device Details” interface, if the “Initialize
Storage Card” button appears, you need to initialize the microSD card first.
3. The microSD card recording for the motion detection is enabled by default.
Q:
A:
Troubleshooting
Does the camera support Wi-Fi connection and PoE power supply?
Refer to page 12 to see whether the function is supported by your camera.
Q:
A:
13