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Eye3 Mobile VTRACKER, User Manual

The Eye3 Mobile VTRACKER comes with a comprehensive User Manual that is available for free download from our website. This manual offers detailed instructions and essential information on operating and optimizing the product. Equip yourself with the necessary knowledge to fully capitalize on the Eye3 Mobile VTRACKER's features by accessing our user-friendly manual today.

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Vtracker/WitnessPro-2.0 

 

                                                                                                                   

www.eye3data.com

 

2 

 
EYE3 WitnessPro/VTracker Digital Video Recorder 
 
Contact Information 
Eye3Data   
9624 Cincinnati Columbus Rd. 
Suite 310 
Cincinnati, OH 45241 USA 
Web site: 

www.eye3data.com

 

 
Local Phone: 513-779-0604; Local Fax: 513-898-0206 
North American Sales: 888-777-9059 Email: 

[email protected]

 

Technical Support: 888-777-9059 Email: 

[email protected]

 

Customer Support 888-777-9059 Email: 

[email protected]

 

 
LEGAL NOTICE 
Copyright ©2013 Eye3Data. All rights reserved. Eye3Data, EYE3, EYE3-Remote are registered 
trademarks of MAI Media Group, LLC.   
 
Acrobat is a registered trademark of Adobe Systems Incorporated. 
Microsoft and Microsoft Windows registered trademarks of Microsoft Corporation. 
The information contained in this guide is subject to change without notice. This manual was last 
modified on January 11, 2013. 
 
For your Records 
Complete the following product purchase information. The factory requests this information 
when contacted for technical support. It is also valuable in case of loss or theft. 
 
Purchase Date: _______________________________________ 
 
 
Serial Number: ________________________________________ 
 
Thank you for using Eye3Data products. We support our products through an extensive dealer 
network. The dealer through whom you originally purchased this product is your point of contact 
if you need service or support. Our dealers are empowered to provide the very best in customer 
service and support.   
 

 

 
 

Summary of Contents for VTRACKER

Page 1: ...User Manual for VTracker WitnessPro Mobile Digital Video Recorder Copyright 2013 Eye3Data All Rights Reserved ...

Page 2: ...e Systems Incorporated Microsoft and Microsoft Windows registered trademarks of Microsoft Corporation The information contained in this guide is subject to change without notice This manual was last modified on January 11 2013 For your Records Complete the following product purchase information The factory requests this information when contacted for technical support It is also valuable in case o...

Page 3: ... Files 15 1 1 Event Files 18 II Setup 20 2 0 System 20 2 1 Date Time 20 2 2 General 21 2 3 Register Info 24 2 4 Format 25 2 5 Upgrade 25 2 6 User Security 27 2 7 Configuration Files 28 2 8 System Log 29 2 9 GEO Fencing 29 3 0 Record 30 3 1 Option 30 3 2 OSD On Screen Display Overlay 32 3 3 Channel Setting 33 3 4 Record Setting 34 3 5 Sub Stream 35 3 6 Schedule 36 3 7 Other Set 37 4 0 Network 39 4 ...

Page 4: ...4 4 Mobile Network 41 5 0 Event 44 5 1 Sensor 44 5 2 Sensor Output 45 5 3 Speed 46 5 4 Acceleration 47 5 5 Temperature 48 5 6 Camera 48 5 7 Voltage 49 6 0 Peripheral 50 6 1 PTZ 51 6 2 EXT COM Setup 51 III Information 52 7 0 System 52 7 1 History 53 7 2 Modules 53 ...

Page 5: ... SD card in case HDD is damaged or not accessible for recording data This option only applies to the WitnessPro model Watermark which prevents any modification of a recorded file most law enforcement agencies require this feature Dual Stream for wireless transmission for wide or narrow bandwidth Better compression rate at H 264 50 less than MPEG4 which enhances the recording storage rate in the mo...

Page 6: ...ormation from the WITNESSPRO which is transferred by a wireless network CDMA GPRS EDGE 3G Announcements of stations automatically based on GPS information Not Available in this release Vehicles can send status information to the CMS via wireless transmission The CMS can also send commands to the vehicle 2 Retrieving Video Data Copy records file via USB or removable HDD case Analyze records files v...

Page 7: ...Vtracker WitnessPro 2 0 www eye3data com 7 VTracker Connections ...

Page 8: ...T 3G EDGE GPRS Con 3G For connecting the 3G EDGE GPRS ANT Power input DC8 48V For connecting power input Network port RJ45 Network port to make sure the MDVR can go online A V Integrated input A V A V input and output and alarm output Power supply for camera I O Input and Output I O I O sensor input and output EXTEND Interface EXTEND For extend function such as RS485 and RS232 serials port ...

Page 9: ...he numbers to input values in the system to setup screen or switch through the channels in live view and playback The plus and minus keys are used to increase setup values one by one Navigation Arrows Use the ARROW keys to move between selections input fields and icons Press ENTER to select and EXIT to return NEXT and PREVIOUS are also used to increase or decrease volume when in live view or searc...

Page 10: ...up the ENTER key allows to select and save entry During playback the ENTER key displays all the set up information in the OSD overlay menu 3 Other Key Functions LOGIN LOCK Use LOGIN LOCK or SETUP key to enter the user setup If the security password is enabled in the setup you will have to enter the default Admin password 88888888 POWER The Power button can force the WITNESSPRO into a sleep mode No...

Page 11: ...ct START to jump to the specific time NEXT Increase volume while playing back recorded footage if audio is recorded or multimedia PREV Decrease volume while playing back recorded footage if audio is recorded or multimedia REW Rewind the video during playback 2X and 4X modes are available FWD Fast forward the video during playback 2X and 4X modes are available F1 Exports all the event record files ...

Page 12: ...Vtracker WitnessPro 2 0 www eye3data com 12 Menu Tree ...

Page 13: ...t you can see the live view when you make GUI configurations System Startup After connecting the WitnessPro or VTracker to the vehicle power supply refer to the installation diagram turn on the vehicle ignition and the unit will automatically start recording Login screen for System Setup ...

Page 14: ...the password is disabled press the SETUP key on the remote to access the setup menu directly When Password is enabled press the LOGIN LOCK OR ENTER key on the remote and enter the user name and password to access the setup menu UNIT ID The ID of the WitnessPro VTracker You can change the ID setting in the GUI After the ID has been set the number will be displayed automatically in parenthesis i e 1...

Page 15: ...earch all the video files including normal files and alarm files by record time and file type By selecting the option ALL FILES the following screen will display FILE SOURCE User can choose to playback from the HDD SD or from the SD for mirror recording in WitnessPro VTracker ...

Page 16: ... to 23 59 00 on May 16 2010 NOTE Green color indicates normal record files Red color indicates alarm record files Press SEARCH to enter into the next menu for listings of all video files sorted by the file type date and time SEL This section allows for selecting files for backup Press the arrow key on the remote control to select the box next to the file for back up A will display in the box REV P...

Page 17: ...erwrite function only when the files are unlocked and the lock save time is invalidated Locked files can be deleted only with the HDD format function EXPORT Export the selected file to external device by USB port on the front of the WitnessPro VTracker To export events to the storage device connect the external storage device to the WitnessPro VTracker by USB port and then press EXPORT The followi...

Page 18: ...ed or created in If not then the following screen will pop up Please enter SETUP RECORD OPTIONS and change the video type to PAL to view the video in the format it was recorded in Also if the HDD files are recorded on an 8 channel WitnessPro previously then the video files cannot be played back on a 4 channel UNIT 1 1 Event Files The EVENT SEARCH searches the entire Event file LOGS instead of indi...

Page 19: ...rk will display in the box of the LOG that you selected for backup Pressing REV will select or deselect all the files for backup EVENT NAME The event name indicates the type of event such as video loss over speed low speed high temperature sensors and so on DATE The date when the event occurred TIME The start time when the event occurred REV To select or deselect all files For example if you did n...

Page 20: ...Pro 2 0 www eye3data com 20 II Setup This section explains how to setup the unit and how to check the working status 2 0 System Use ARROWS to select and press ENTER The screen will show the menu as below 2 1 Date Time ...

Page 21: ...will sync with the server every day This method depends on the setting in the TIME SYNC SOURCE option NTP SERVER IP In order to use the NTP feature please enter the IP address to the NTP server Example 192 43 244 18 129 6 15 28 211 22 55 116 194 88 2 60 DST Daylight Savings Time The following option is available only when it is set to ON DST MODE There are two modes Auto Manual Auto According to t...

Page 22: ...ER This function allows you to set an automatic recording timer If you select TIMER then the following screen below will pop up This will allow you to set up your BOOT UP TIME and SHUT DOWN TIME C IGNITON OR TIMER This function allows both conditions ...

Page 23: ... The time set to switch back to live view when there is no activity by the User For example if the IDLE TIME is set at 300 seconds then the system will switch back to live view automatically after 300 seconds of no activity EVENT FILES AUTO EXPORT USB When set to ON the system will back up all the alarm record files of the day by pressing the F1 key on the IR control in Live View Mode ASPECT RATIO...

Page 24: ...nit COMPANY NAME The name of company or organization VEHICLE NO The number of the vehicle DRIVER ROUTE NAME The driver s name and or the route name DEVICE ID ID used to connect to Eye3Dispatch Live View This ID is unique and is very important for the Eye3Dispatch Live View Only this number can be recognized by the Eye3Dispatch Live View NOTE when you connect the unit to Eye3Dispatch Live View make...

Page 25: ... target device for format There are 2 options VIDEO STORAGE HDD and or SD USB Press FORMAT to format the storage device FUNCTION Area where you choose what type of formatting you want There are 3 options FAST FORMAT SLOW FORMAT DETECT VIDEO STORAGE After the format is successful the system will restart automatically 2 5 Upgrade Upgrade to new FIRMWARE or MCU Machine Code Unit ...

Page 26: ... HOW TO UPGRADE THE FIRMWARE 1 On a thumb drive create a folder named dvrupgrade and copy the FIRMWARE upgrade file to this folder 2 Insert the thumb drive into the USB port on the front panel of the WITNESSPRO VTracker 3 Go to SETUP SYSTEM UPGRADE and press UPGRADE to begin the firmware upgrade 4 During the FIRMWARE upgrade the following screen will pop up 5 After upgrade is successful the system...

Page 27: ...in 2 6 User Security Set up password for USER and ADMIN PASSWORD ENABLE Selecting ON will require a password to access the setup menu Selecting OFF will not require a password to access the setup menu USER PASSWORD User can only use the search feature Any other parameters cannot be modified ADMIN PASSWORD Administrators have full rights ...

Page 28: ...he unit configuration EXPORT This feature allows you to export all the configurations of your unit to another unit to make configuring multiple systems easier Please insert the external storage device to the USB port and press EXPORT The configuration file will export to the external device IMPORT This feature allows you to import the unit configuration files from a USB thumb drive Insert the thum...

Page 29: ...p record time power on power off time etc 2 9 GEO Fencing Exports or Imports the GEO FENCING Configuration File EXPORT THE GEO FENCING CONFIG FILE Export all the GEO FENCING configuration files from one EYE3WITNESSPRO VTRACKER to another This confirms that both systems have the same settings To export the GEO FENCING configuration file insert the external storage device to the USB port and press E...

Page 30: ...TNESSPRO VTRACKER GEO FENCING configuration files to the current device Insert the external storage device to the USB port Must have configuration file in the storage device and then press IMPORT The configuration file will be imported to the system automatically 3 0 Record Set up the related configuration for Record 3 1 Options Setup the basic parameters ...

Page 31: ...pre record time based on Events For instance if the pre record time is set for 30min and then when an alarm is triggered the event file will show all recording 30 min before and up to when the alarm was triggered For example if an alarm was triggered at 10 30 am a record file will be created starting from 10 00am to 10 30 am The system will consider the record file as one alarm event ALARM DURATIO...

Page 32: ...ve time 7 10 15 20 30 45 days The save time ensures that the locked recorded files will not be deleted Once the lock time passes the recorded files with the LOCK L identifier will change from locked to unlocked U The recorded files can now be deleted PRE RECORDING SWTICH ON OFF Needs to be set to ON for the pre recording time to be valid SD CARD TYPE INTERNAL For mirror recording on WitnessPro Doe...

Page 33: ...isplays Channel name VEHICLE NO Display Vehicle ID IMAGE Transparent image toggle switch to turn ON OFF POSITION Display s Overlay text position Top Bottom If all the options are ON Then the following screen will pop up after you press Enter during live view During live view press Enter on remote control to view the unit working status 3 3 Channel Setting Set up recording options for each channel ...

Page 34: ...e view ROUND The channel loop function displays each channel in full screen on a rotating basis ROUND TIME Time designated to view channel as full screen 3 4 Record Setting Set configurations for RESOLUTION FRAME RATE FR IMAGE and NORMAL QUALITY ALARM QUALITY parameters for each channel RES Resolution options D1 HD1 and CIF D1 resolution 704 576 HD1 resolution 704 288 CIF resolution 354 288 FR Fra...

Page 35: ...WIFI MODE 2 is for a narrower bandwidth network such as a mobile wireless transmission When you select MODE1 and then press SURE the following interface screen pops up EN Enables or Disables the channel RES Resolution CIF and QCIF option FR Frame rate set from 1 to 25 QUALITY 1 high and 8 low BIT User defined based on your bandwidth connection When you selected MODE2 and then press SURE the follow...

Page 36: ...ew transmission EN Enable or Disables the channel RES Resolution CIF and QCIF option FR Frame rate can be set from 1 to 25 SUB STREAM MODE Two Options ADAPT or FIX ADAPT Adapt will adjust the bit rate according to the bandwidth of the network FIX Fix will transmit the bit rate you define when the bandwidth is not enough The video stream may not be smooth 3 6 Schedule Set up for recording schedule ...

Page 37: ...nd the highlighted schedule TYPE Press ENTER to change the type of the recording mode CON Continuous Recording ALARM Alarm Recording SCHEDULE 1 2 Press the RIGHT ARROW key to enter values using the NUMERIC keypad into any time field Schedule 1 is the first of two possible ON OFF cycles that apply to any day in the period chosen under that date Schedule 2 is the second cycle for any day in the peri...

Page 38: ... recorded file most law enforcement require this feature INTERCOM SENSOR This is to set the intercom function of CP3 If you choose Sensor1 you must also set as follow EVENT SENSOR ENABLE SENSOR 1 ON NAME INTERCOM or any other short name SET choose HIGH SD CARD SPEED Let s you select which Class of SD card you are using EXPORT MINIPLAYER Allows you to export MiniPlayer to review H 264 files directl...

Page 39: ...ew software MESSAGE SERVER While using the Eye3Dispatch Live View software require assigned the IP address to allow MDVR can sending the video and data to this destination This server IP must be the same with the server IP of CMS the IP of the PC that installed message server CMS is used in LAN by WIFI or local network or via 3G wireless module PORT Use default PORT 5556 MEDIA SERVER IP AND PORT N...

Page 40: ...ress information IP Enter the static IP address SUB Enter the subnet mask GATE Enter the gateway that the Eye3WitnessPro VTracker go through to the network CLIENT PORT can t be 0 for IE login WEB PORT the port for IE login That is input the MDVR s WIFI or Local IP on IE address bar to access the MDVR for live view playback setup or upgrade For example type http 192 168 2 100 990 990 is the web por...

Page 41: ...point GET IP TYPE There are two options STATIC IP and AUTO IP STATIC IP Assign unit static IP AUTO IP Assign unit IP via DHCP 4 4 Mobile Network Network set up for the Wireless module and SIM card Select the appropriate mode for your SIM card When you are connected to a LAN select NONE a MODULE TYPE Select the module type here GPRS CDMA EVDO WCDMA EDGE TD WCDMA NONE b ACTIVE MODE ...

Page 42: ...ON Call SMS 3G transmission will be triggered when anyone of the 3 preset mobile phones call or sends messages to the SIM card number in MDVR Sensor 3G transmission will be activated when related sensor is triggered c DIAL PARAMETER Please check the setup as follow form but the parameters should be different in different countries so please check with your network carrier for the 4 parameters ...

Page 43: ...com 43 d INTERCOM FUNCTION This feature will enable open or close intercom function in CP3 e FTP SETTING The MDVR can work as an FTP server User can type the MDVR s IP address in IE address bar to log into the MDVR and copy the video files ...

Page 44: ...to display the soft keyboard Enter the text name to identify the source of each Sensor connected to the unit OSD Input the numbers and Characters they will be shown on screen when alarms happen and the alarm information will be embedded into the video file Please press Enter into the soft keyboard The label also identifies the type of event when doing a quick search using EVENT SEARCH option ...

Page 45: ...LOCK is set ON the video file will not be covered during the over write process of hard disk NEXT PAGE Sensor trigger action means to setup the alarm linkage for each sensor For example you setup the ch1 as the alarm linkage for sensor1 when sensor1 is triggered ch1 will change to full screen and the device will response the trigger by PRI Sensor1 has the highest priority sensor8 has the lowest pr...

Page 46: ...Pro 2 0 www eye3data com 46 ON will trigger the output OFF means it can t 5 3 Speed Set the alarm for speed and other parameters SOURCE Unit is capable of capturing vehicle speed via GPS antenna or Vehicle speedometer ...

Page 47: ...ollowing option ALARM set as YES until the driver slows down the speed LOW SPEED If the vehicle exceeds the high speed limit MDVR will trigger the alarm signal when the following option ALARM set as YES until the Admin password is entered to acknowledge the alarm OSD To name the event for example we can name the over speed event as SPDH and low speed as SPDL Whenever the event triggers SPDH or SPD...

Page 48: ... This feature observes the temperature of the unit Unit will trigger the alarm if it is setup for HIGH TEMP or LOW TEMO 5 6 Camera Set to display the alarm information from camera This function is only available when the unit is connected to the inertial sensor ...

Page 49: ... the alarm trigger Lock To lock the alarm files caused by MD BD VL or not 5 7 Voltage LOW VOLTAGE PROTECTION means when the voltage is in a low status unit will disconnect to CMS or shut down automatically ENABLE setup the voltage protection switch ON means enable OFF means disable LOW VOLTAGE setup the low Voltage limited value for MDVR to shut down VOLTAGE OF START setup the voltage parameter fo...

Page 50: ...Vtracker WitnessPro 2 0 www eye3data com 50 ALARM FOR PANIC BUTTON This is to set the panic button alarm files 6 0 Peripheral ...

Page 51: ...AUD RATE Allows you to select a baud rate for your PTZ Select from 1200 2400 4800 and 9600 DATA BITE Select the data bit rate for your PTZ 5 6 7 and 8 The default setting is set to 8 STOP BITE Select the stop bit for your PTZ 1 and 2 The default setting is 1 VERIFY There are multiple options None Odd Even Mark Space to select from The default setting is none ADDRESS Enter the address ID of the res...

Page 52: ...n select each external port for each COM When the Bus mode is chosen COM1 is station announcement COM2 is amplifier board unchangeable and COM3 and COM4 are changeable III Information 7 0 System Display the MCU version Firmware version HDD Status and SD Card Information 1 NO HDD means that there is no HDD installed or the HDD is defective 2 NO FORMAT means the HDD is installed but not formatted 3 ...

Page 53: ...acker WitnessPro 2 0 www eye3data com 53 7 1 History Displays History Information Data Press CLEAR to delete all the current data 7 2 Modules Displays the module information GPS GPRS CDMA EDGE 3G and WIFI ...

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