ShareLink Pro 500 • Reference Information
50
Port
Type
Direction
Function
Open
Notes
1000-
65384
UDP
Outbound
Audio streaming
Required
These ports are used for streaming
audio data to the ShareLink Pro.
Port is negotiated at run-time in the
range 1000 to 65384 (randomly).
22023
TCP
Inbound
Control
Required
This port is used for controlling the
ShareLink Pro via SIS-over-SSH.
Troubleshooting
The following table gives recommended actions to solve problems that may occur during
setup or operation. If the problem persists after performing the recommended action,
contact Extron Technical Support.
Problem
Actions
(Windows only)
Audio level lowers
while using the Mirror
Screen or Mirror
Application features
Open the
Sound
settings on your PC, and check the following:
•
Check that Dolby Digital Audio is disabled in your PC's
Sounds settings as follows:
1.
Select the
Playback
tab on the
Sounds
settings
window.
2.
Right-click
Speakers/Headphones
and click
Properties
.
3.
Select the
Enhancements
tab.
4.
Make sure Dolby Digital Audio is disabled.
•
In the
Communications
tab, make sure the setting for
“
When Windows detects communication activity
” is
set to
Do
nothing
.
(Windows only)
No audio for the
Mirror Screen or
Mirror Application
features
•
Make sure that the ShareLink Pro application is not muted
in the PC’s volume mixer.
•
In the
Recording
tab (within the PC’s
Sounds
settings),
make sure that
Stereo
Mix
is enabled and set as the
default device.
•
In the
Playback
tab, check that
Speaker
is enabled and
set as default device.
•
In the
Recording
and
Playback
tabs, check that the
ShareLink Pro Audio Driver is enabled.
•
Download and install the ShareLink Pro 500 software from
the Extron website (see
for instructions).
(Windows only)
Extron Audio Driver
has no audio support
after being installed
•
In the
Recording
and
Playback
tabs, check that the
ShareLink Pro Audio Driver is enabled and set as default
device when the ShareLink Pro application is running.
•
Download and install the ShareLink Pro 500 software from
the Extron website.
Summary of Contents for ShareLink Pro 500
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