11
Contacting Technical Support
If you are experiencing problems not referenced in the Troubleshooting Guide, contact Technical Support at
the company where you purchased this product and provide them with the following information:
• Host computer make and mode
• Type of operating system installed (e.g. Windows 10, macOS 10.12, etc.)
• Part number and serial number of both the Local Extender and Remote Extender unit
• Make and model of any USB device(s) attached to the product
• Description of the installation
• Description of the problem
