9
IMPORTANT INFORMATION
Your marquee is supplied with steel pins and tie-down
ropes. These
MUST
all be used. For setup on hard surfaces
such as pavement, weight plates, water weights or sandbags
MUST
be used for security. These are add-on accessories
that can be purchased separately.
All roof tie-down straps
MUST
be attached and tensioned.
These security methods will maximise safety. However, due
to the unpredictable nature of weather, damage prevention
is not guaranteed.
All canopies are considered temporary structures and
MUST
be packed down and stowed away during adverse weather
conditions such as heavy rain, strong winds or other storm
events.
WARRANTY
Warranty covers manufacture’s defaults only. Warranty does
NOT
cover products or parts which have been altered or
modified in any manner. This warranty does
NOT
apply to
damage caused by wind, rain, storms or other forces of
nature, nor does it cover accidental or deliberate damage
of the product. Damage caused by these events may be
covered under your home or business insurance policy. This
warranty does
NOT
apply if the setup of the product does
not conform to product instructions. This express warranty is
provided in lieu of all other warranties, explicit or implied.
Extreme Marquees is
NOT
responsible for products
damaged in transit.
If you are making a warranty claim for a manufacturer fault
for reasons other than the above, please complete our
Warranty Claim Form - https://www.extreme-marquees.com.
au/resource-centre/ - and email it to the following address:
[email protected]
Please complete the form and return it to us with photos to
preview the manufacturer fault cited.
Alternatively, if seeking replacement parts outside of
warranty please fill out the Replacement Parts form and
return to us at: [email protected]. We
will arrange a quotation and dispatch the required parts as
soon as possible - https://www.extreme-marquees.com.au/
marquee-spare-parts/
MANUFACTURER’S WARRANTY
PRODUCT
WARRANTY
X5 True Blue Frame
1 Years
X6 Velocity Frame
3 Years
CS Classic Summit
7 Years
X7 Tectonic Frame
10 Years
Q8 Quasar Frame
10 Years
Wave / Flare Banner Hardware
1 Year
Cafe Umbrellas Frame
3 Year
Star Shade Pole
1 Year
Arch Tent Frame
3 Years
EMX Inflatable Frame
5 Years
Pavilion Frame
5 Years
Pinnacle Frame
10 Years
Crest Tent Frame
10 Years
Table Covers
1 Year
Pop Banner
1 Year
Custom Banners / Fence Wraps
1 Year
Roller Banner
1 Year
FABRICS
Plain 500D PVC Coated Polyester
1 Year
Printed 600D PU Coated Polyester
1 Year
Printed UV Fabric Fade Resistant
2 Years
Plain 580gsm PVC / Crest PVC
5 Years
Printed 550gsm PVC
2 Years
Clear PVC
2 Years
Banner Fabric
6 Months
Your product not listed? Contact us for warranty information.
PRODUCTION & DELIVERY
TIME FRAMES
Extreme Marquee will endeavour to meet all customer due
dates and deadlines. However, as there are many aspects
out of our direct control such as third party freight providers,
we can never guarantee an arrival date. As such, Extreme
Marquees does not accept liability for any missed due dates,
nor do we accept any refund request based on this premise.
Extreme Marquees has an outstanding reputation for
meeting the tightest deadlines and our team will continue to
strive for excellence in this regard.
RETURNS POLICY
100% Satisfaction Guaranteed
As part of the Extreme Marquee experience, it is our
commitment to provide superior products. If you are not
completely satisfied with your Extreme Marquee purchase
for any reason, we will do our best to rectify. You can return
your product for a replacement or refund within thirty (30)
days of your purchase. The product must be in new, unused
condition. Extreme Marquees does
NOT
accept returns for
any custom printed products unless the custom printed
product has a fault under our manufacturers warranty.
Extreme Marquees’ guarantee does not cover ordinary wear
and tear or damage caused by improper use, or weather-
caused damage such as storms, rain or wind.
If you have received your Extreme Marquee purchase and it
has a manufacturing defect in the materials or workmanship,
please fill out our Warranty Claim Form - https://www.
extreme-marquees.com.au/resource-centre/ - and email it to
the following address: [email protected]
Additional products may be excluded from the returns
policy. To find out more information on excluded items
please contact Extreme Marquees.
RETURNING ITEMS
Before returning any part or product to Extreme Marquees
please contact us to obtain specific return shipping
instructions at [email protected] or call
us on 1300 850 832.
Extreme Marquees can arrange the product return for a
change of mind, however, the customer will be invoiced
for the shipping costs. In addition, when processing a
refund due to change of mind a component of the original
price will be non-refundable. This amount will be equal to
the delivery fees charged by the courier company. If you
receive a faulty or damaged product, a replacement will be
provided to you.
You can return your purchase from Extreme Marquees by
courier regardless of if you have made your purchase on
www.extreme-marquees.com.au or over the phone.
