Extel WAPP-GI2SU, Installation And User Manual, Page: 113 / 164

IF SOLUTION
Motion detection is not
working or over-react
• Make sure the sensitivity setting is turned ON (please refer to the Sensi-
tivity Setting section).
• In motion detection mode, a moving object within the camera viewing
angle is necessary to trigger the motion sensor for recording
The APP cannot record
any video clips
• Make sure the SD card has been correctly inserted
• Make sure the motion detection function has been enabled. (please refer
to the Sensitivity Setting section).
• Please format the SD card when it is used for the fi rst time (please refer
to the SD Card Format section)
• Make sure you are using Class 10 rated memory card.
Email alert is not
working
• Make sure the email alert function is enabled (please refer to the Email
Alert section).
• Gmail account is suggested for the email alert function. Make sure you
have setup the system con fi guration as suggested in the Email Alert section.
• Make sure the email address is has been correctly entered.
Bright white spots ap-
pear at night time
• The camera's infrared LEDs produce invisible light that re fl ects off sur-
faces such as glass.Install the camera on the other side of windows or place
the lens fl ush against the surface to improve the night vision. It is suggested
to install camera(s) under well-lit area.
Memory card error • Make sure the memory card is correctly inserted and formatted.
• Use the provided memory card within the package to ensure proper
operation.
• Make sure your are using Class 10 rated memory card.
Wrong data and time
are shown
• Wrong date and/or time will result in unexpected record schedule. Make
sure you’ve selected the correct time zone (please refer tothe Time Zone
section).
• Con fi rm the system date/time of the mobile device to ensure correct
operation.
• System will clock itself when connect to the internet. Make sure the sys-
tem is connected properly to the internet. You may use your mobile device
to access the system to see if remote view is functioning properly.
Note:
Please check the environment rating (Ingress) of the camera(s) before
installing outdoors.
Note:
Please backup the data before formatting. Format function will erase all
the data on the memory card.
CFI EXTEL O’MOUV HD - 10/2015
GB20