15
Troubleshooting
Problem
Possible Cause
Prevention/Cure
Burner will not light using
igniter
(if included)
LP gas tank is low or empty
Replace LP gas tank
LP gas leak
1 . Turn LP gas tank valve to “ OFF”
2 . Wait 5 minutes for gas to clear
3 . Follow “Checking for Leaks” section
Wires or electrode covered with cooking
residue
Clean wire and/or electrode with rubbing alcohol
Electrode and burners are wet
Wipe dry with cloth
Electrode cracked or broken - sparks at crack
Replacement part(s) may be needed - contact Customer Care
at 1 .800 .694 .0013
Wire loose or disconnected
Reconnect wire or replacement part(s) may be needed -
contact Customer Care at 1 .800 .694 .0013
Wire is shorting (sparking) between igniter and
electrode
Replacement part(s) may be needed - contact Customer Care
at 1 .800 .694 .0013
Bad igniter
Replacement part(s) may be needed - contact Customer Care
at 1 .800 .694 .0013
Burner will not light with
match
No gas flow
Check if LP gas tank is empty
A . If empty, replace
B . If LP gas tank is not empty, refer to “Sudden drop in gas
flow or reduced flame height” below
LP gas tank is low or empty
Replace LP gas tank
LP gas leak
1 . Turn LP gas tank valve to “ OFF”
2 . Wait 5 minutes for gas to clear
3 . Follow “Checking for Leaks” section
Coupling nut and regulator not fully connected
Turning the coupling nut about one-half to three-quarters
additional turn until solid stop .
Tighten by hand only – do
NOT use tools.
Obstruction of gas flow
Clear burner/venturi tube
Spider webs or insect nest in venturi
Clean burner/venturi tube
Burner ports clogged or blocked
Clean burner ports
Sudden drop in gas flow or
reduced flame height
Out of gas
Replace LP gas tank
Irregular flame pattern –
flame does not run the full
length of burner
Burner ports are clogged or blocked
Clean burner ports
Flame is yellow or orange
New burner may have residual manufacturing
oils
Operate grill for 15 minutes on (HIGH) with the lid closed
Spider webs or insect nest in burner/venturi
tube
Clean burner/venturi tube
Food residue, grease, etc . on burners
Clean burner
Poor alignment of valve to burner/venturi tube
Ensure burner/venturi tube is properly engaged with valve
Flame goes out
High or gusting winds
Do not use grill in high winds
Low on LP gas
Replace LP gas tank
Overflow valve tripped
Refer to “Sudden drop in gas flow or reduced flame height,”
above
Flare-up
Grease buildup
Remove and clean all grill parts per “Cleaning and Care”
section
Excess fat in meat
Trim fat from meat before grilling
Excessive cooking temperature
Adjust (lower) cooking temperature
Persistent grease fire
Grease trapped by food buildup around burner
system
1 . Turn control knob to “ OFF”
2 . Leave lid in closed position and let fire burn out
3 . After grill cools, remove and clean all grill parts per
“Cleaning and Care” section
Flashback (fire in burner
tube(s))
Burner and/or burner tubes are blocked
Clean burner and/or burner/venturi tube
Inside of lid is peeling (like
paint peeling)
Baked on grease buildup has turned to carbon
and is flaking off .
Clean all grill parts per “Cleaning and Care” section .
